**Review Update September 2024**
If I could leave less than a 1 star review.. I would!
After calling the Corporate office, I received a call from the manager of Keyport Self Storage in Sherman, TX. The only Texas location for Keyport Self Storage. I was yelled at by the On-Site Manager for, and I quote "calling the corporate office and the management company (Argus) for going behind his back and discussing the issue with them". At which point I was now getting angry and during a heated conversation, I was told; "If I were you I would move out". Toward the end of the conversation the manager told me he could move me to another unit, and even offered to help move all of my belongings to the other unit. No mention of the cost of the new unit, no offer to reduce the price, after paying for over a year at full price on a unit with a broken door. As if I would ever, after all this, let this man help me move or touch my personal items. The conversation ended on a bad note, and still no reply by the Corporate office or by the Management company. I guess no one, (except for the woman named, Cricket.. I'm sorry if I misspelled your name, whom I spoke to on the phone) at the Corporate office or the Management company cares about their customers enough to even respond.
Original text below:
I secured a 10x10 storage unit at Keyport Self Storage in July 2023, with a standard metal roll up door, however, the door did not work due to the spring mechanism was broken. The door had to be pushed up by hand and propped open, as the entire weight of the door would cause the door to close immediately. I was told that there were no other same size units available, but the site manager told me the company would call a repairman to fix the issue. I have asked on numerous occasions about the repair, only to get the same answer, "the company is aware and is working on it". The company has since installed a new site manager, who initially said the company would fix the issue. After 6 months, his answer changed to " this is an old location and the company does not get things done very fast, but they are working on it" The last response 8/2024, 13 months later was " I have already explained the company's position and I am not going to go over it again' He then stood up from his seated position at his desk and leaned forward toward the counter and toward me in a confrontational demeanor and said in a much lower tone of voice "I am not going to talk to you about this anymore, I have explained this to you several times and you still want answers, the answer is the company will fix the door when they are ready to fix the door, end of story". "You won't get any help if you argue with me over this". I was astonished at his action and his response to my simple question; when will my units door be repaired? It is now 9/2024, 14 months and $864.00 later and still no repairs have been completed, while I have been paying the full rental amount for over a year. This month, September 2024 I have received a notice of an $18 Dollar increase in the monthly rental amount. Much more than just a nuisance increase. No upgrades to the facility have been performed anywhere. This is very unprofessional for a company to charge a premium price for a product that does not work properly. read more