I had my second amazing experience with Chris Ward and his team!!! They are professional, helpful and fast in processing the deal. This is our second SUV from Keyes and Chris has gone above and beyond both times. I look forward to working with you and your team again in the near future!! Thank you for making this another smooth sailing even through these tough times. read more

Keyes Lexus - The 2021 RXL 350 - Car Dealers Near Me - Van Nuys, California

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I would highly recommend this dealership. There are countless people that would say it's bait and switch. However, I would extremely disagree. especially for a hybrid vehicle regardless, where you look, you were going to have a mark up and this dealership is no exception. I was looking around for a 350 H everywhere from Sacramento to Boca Raton and they were able to give me the lowest markup. Granted, of course I would prefer not to have one, but there is a supply and demand issue. Mayra was probably the best sales representative that I've ever dealt with. She was very welcoming, sincere, honest, transparent. overall kind hearted. I would highly recommend this dealership to anyone who is looking to buy a vehicle. Speak with Mayra or Sam no one else. Tell them Thomas sent you and I'm sure that they will take care of you. Aside from making a reservation for this car and waiting a few weeks till almost a month it was probably the easiest transaction I've ever done. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I wish I could give these guys NO STARS!!! Sales person Sam I spoke with today is a snake! Won't allow you to get a word in and when he gets cornered he acts up. Stay away. They change the terms of the deal to their benefit and as soon as I have a rebuttal (yes Sam talking about you) he gets frustrated and hangs up the phone. He is the epitome of a true snake!! read more

I decided to buy a used Lexus ES350 two days ago. After searching online, the Keys Lexus is more attractive to have a test driving. Via Internet chat at 9:00 PM, I made an appointment next day at 8:30 AM. Quickly, I received a phone call at 9:15 p.m. from an Internet Sales Manager Gary Berndt for the confirmation of the appointment. At 9:45 PM, he called me again to remind me to bring the Certificate of Title in case I decided to buy the car. It turned out that his second phone call saved us a lot of time because I bought the 2015 Lexus ES350 right away upon the test drive. I would also like to thank Matt Zanjani for his reasonable decision to trade in my Avalon 2014 at a market value. The entire purchasing was a pleasant experience with a great lobby and a great complimentary cafeteria for everyone to enjoy. Thank you Matt and Gary to treat us professionally while we were shopping around for a car. read more

~I though I was stuck in the 1940s. Turns out I was just at Keyes Lexus~ I had been dreaming of the day when I could afford to buy my first Lexus! I was so so so proud and excited as this was going to be the month! :-) The plush seats, the unparalleled orthopedic support, the booming Mark Levinson speakers, the smooth ride... And that was just the car! I could only imagine how luxurious the customer service experience was going to be!! Oh my gosh was I rudely awakened from that fantasy when I walked into Keyes Lexus of Van Nuys. The pack of hungry wolves waiting for you--huddling at the front door, glaring at you as you are parking. Having to walk through them, past them, was terrifying and creepy!!! But that's nothing compared to the disrespect, unprofessionalism, and downright chauvinism that I experienced during each of my 3 visits to their dealership. My 3rd and last visit Oct. 9th was the worst of it. I was subjected to sex discrimination by a bunch of slimy salesmen, most notably "Q" and his as sales manager Matt. How disgusting, unprofessional, archaic and deeply disappointing for what used to be considered a luxury car company. And how unwise to treat me -- their target demographic of a young professional buying her first luxury car-- so rudely. On top of that, I was treated as if I was a nuisance for coming back to test drive a car after being told incorrect, contradictory and potentially dangerous information about Lexus safety features on the car I was looking at by every sales person I spoke with, as well as by the general manager and sales manager. I can hardly believe that part of the Lexus Customer Covenant reads, "Lexus will treat each customer as we would a guest in our home." The Harvey Weinstein days are over and apparently Lexus hasn't gotten the memo. __________________________________________________ p.s. Sadly, I have subsequently seen so many upsetting reviews from women who have had similar if not worse experiences than my own at this dealership. Lexus wrote to me to invited me to call their 800 number and press 5 for a representative. And Keyes Lexus immediately blocked me after I shared my experience on their wall. read more

Keyes Lexus - ~I though I was stuck in the 1940s. Turns out I was just at Keyes Lexus~ Old school gentleman's club culture, lying, misogynistic, etc. - Car Dealers Near Me - Van Nuys, California

This one star is too much for them DONT GO THERE The worst car dealer I ever gone. An un-experienced salesperson start asking us to run credit at the first chat (to lock us to deal with him) and giving us the price that was higher than other dealers. I didnt like his attitude (looks like angry and want to fight) and asked to talk to manager politely. But the manager was worse than him. Rude person that told me because your asking for price without giving us credit we are not selling you any car. Somehow they think because they are in big dealership they can do anything they want. (I finally got my lexus car from another dealership very smooth and cheaper than them) read more

Ash the manager and salesperson Allen Mark lied to me and my son. They told me the dealer added options were installed on my 2024 NX350H and could NOT be taken off the price. After reading my contract they charged me for them but did not install these options. I was overcharged by approximately $3000. They also added an 1100 battery warranty I did not ask for. I also reported this matter to the better business bureau and Keyes Lexus DID NOT RESPOND. They are the reason car dealers get a scum bag rating. Do not buy a car here UNLESS you like being ripped off. The finance department was also in on the scam. Shameless. read more

Was here today, this morning. My hubby wanting, desiring his 2nd Lexus, two years ago he got his baby here and he did his homework like he always does and keyes lexus of van nuys got the best deal. The only thing I hate about going to keyes. Any keyes Dealership....their total snob, unprofessional, wanna be models with a f..attitude receptionist!! Hello !! Why put someone in front with a not so gorgeous anyway just to snob customers. No greetings whatsoever. No smile just f...attitude!! All the sales guys, managers or whoever walks by ...they are do professional, even asking if I want water or have I been helped?? But wth..soon as you walk in to the dealership...boom!!! Miss attitude, ball their eyes and total ignore!! Please guys dont hire these lame broads !! A simple gesture would make someone's day especially walkin in early morning hour, please train these girls, from toyota. Here at Lexus...to be professional!!!!!! read more

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I'm extremely disappointed with the service and the whole experience in general. Brought my vehicle for an oil change and a tire rotation and left the dealership with a broken/malfunctioned tire pressure monitoring system. I've been their customer for 15 years and that's the treatment! They weren't trying to help, they didn't want to deal with it, they didn't want to take any responsibility for something that stopped working while the vehicle was in their possession. Allan - service manager wasn't helpful at all. But all of a sudden, if I'm willing to pay $485 per one sensor they can replace it...WOW! They screwed up the whole system, but I should pay almost $500 to fix it. Very sad and frustrating experience. read more

Keyes Lexus - Tire pressure system is not working & that's how it was returned to me. - Car Dealers Near Me - Van Nuys, California

I am leaving this review specifically for Ruman syed. Big shout out for great experience with Ruman. He makes a deal for you,help you to get what you want with your target price.On top of that I would like to say he is supper kind and carrying. He knows what he is doing and do all process less than 30 minutes. Listen just pick up the phon and call him he is really helpful and make it happen. He is in your side and he is supper honest and show you all details Thank you Ruman and wish u all the best luck read more

Signing my first lease contract was exciting yet nerve-racking at the same time. But thanks to Ruman and Jimmy, I was able to get a great deal. Thanks guys for working with me! Five star! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Extremely happy with my experience here at Keyes. They make you feel at home ! Thank you Jimmy Amour and Roman Syed for all the help!!! You guys are the best!! read more

A big giant thank you goes to Harrison at Lexus Keyes! Need or WANT a new Lexus? We went to Woodland Hills Lexus and after wasting an hour there, I ended up calling Lexus Keyes from their parking lot. Better service, better deal, better showroom, better selection and we were lucky enough to get Harrison as our sales rep!!! For sure the place to go. We're super thrilled and got an amazing price. Tell Harrison about this review. He says there is a friends and family price! read more

Ruman was so so so amazing. My entire experience with him and Ashkan was so easy and accommodating. Ruman's energy was really the driving force in us choosing my new car and it was easy to trust him and his word. So happy!! read more

Worst dealership and service center. Did not get the car I wanted because the salesmen hide the keys from each other and got stuck with a NX350. The car has a terrible rattle in the interior and after three appointments and waiting over an hour each time for a service rep to assist, they still have not fixed the rattle. read more

Special thanks to Justin and his Keyes Lexus team for helping me out. Made everything easy and seamless and easy for me. So excited to say I own my dream car. read more

I went shopping for a lexus I S 300 about 2 months ago at this dealership. Did not have what I was looking for.I got a call a few days ago from the dealership and they told me new 2022 were coming in and they also had a few. MSRP of this car is about $42,500.00. After speaking with the sales man he then told me they were marking the car up $10,000.00 !! to over $53,000.00 . W.T.F. !!! Why would anyone ever agree to this. Do yourself a favor and do not go to this dealership. This is price gouging! No different than charging double for gas if our country has a shortage. This is one dealership I will always feel they are taking advantage of the consumer. Don't get ripped off at Keys Lexus. Go some where else or go to Carvana.If you buy a car here and I hope u don't you would have paid way to much.Do the smart thing and go else where and feel good about purchasing your new car. read more

To follow up on my review, I still have issue with this dealership. My trade in car has not been paid off and I still don't have clear pictures what is the problem. I had to make extra payment to avoid late payment on my trade in on Friday. Some people at the dealer, including Arman, trying to help me as much as they can but I still have no clear picture. read more

Very difficult to reach dealership or receive direct answers. For reference, I leased my Lexus from this dealership in 2020, my lease ended and I purchased my vehicle in September 2023. After a month, I still have no registration sticker. I went to the DMV to find out the paperwork was never submitted (after a month). Spoke to my contact Jeimy and she said they would submit soon. I am now almost three weeks later and no responses. I keep getting the run around whether my paperwork was submitted. Considering this when determining if this dealership is for you. I would go elsewhere. read more

No need for you guys to resolve this, you lost my business to another Lexus dealer that immediately helped me..same day!!

Khalid helped me find my ES350 with all the features I was looking for. Khalid is very kind, patient, and professional. He responded quickly to my texts and answered all my questions so I felt comfortable taking the long drive knowing he had exactly what I was looking for. If you want a no-pressure honest deal, go see Khalid at Keyes Lexus. Thank you Khalid. I'm so happy! read more

Keyes Lexus - Go See Khalid at Keyes Lexus! - Car Dealers Near Me - Van Nuys, California

Keyes Lexus of Van Nuys is AMAZING!! I had my car towed their because of a bad alternator. Upon arrival I was pleasantly greeted by Mauricio Morales and guided the the waiting area until someone was available to assist me. The gentleman that assisted me was Mike Nazari who was straight forward, patient and honest about my situation. He told me his guys needs a day to fix my car, so he got me a Lyft home and back to the dealership the next day to pick up my vehicle. I also received a little bit of a discount on the parts thanks to Mr. Matt Zanjani and Omar Poma. Last, but not least I would to thank SHELBY at the administrative payment desk for looking out with the extra chocolate chip and oatmeal cookies when checking out. read more

Keyes Lexus - Snacking with Shelby at Keyes Lexus in Van Nuys - Car Dealers Near Me - Van Nuys, California

If you want some impeccable and pain free service, make sure you ask for Shaw Namini. A friend had referred me and she wasn't kidding. The guy was extremely friendly, broke everything down so easily with no BS or gimmicks, which is most appreciated during this car buying process. We just cut to the chase, I just explained to him what I was looking for, and boom, he got everything done so quickly. He had everything ready for me by the time I got there and within about an hour, I was on my way. I'm telling ya'll...ask for Shaw! read more

Keyes Lexus - UX250H - Car Dealers Near Me - Van Nuys, California

Terrible. I filled out the contact form through the website and was contacted by Chris Ward to discuss the vehicle I was interested in. He stated he won't provide me with any information or help unless I physically visit the location. I told him I don't have time to visit and I'd like to discuss numbers through email/phone before I go in as it's a bit of a drive from me and there's no sense in visiting if I can't get the car within budget, and I'd like at least a general idea based on the terms I've stated. He wrote back saying "well I guess we'll never find out". I guess we won't. After this childish interaction, I contacted the manager Ramin and am still awaiting a response. EDIT: He responded to this post stating I should send him my contact information even though I emailed and yelp messaged him directly and he ignored both. These guys are a joke, find a better dealer. read more

This isn't my first time coming back to Keyes Lexus not only for car purchases but all my auto services. If you're looking into purchasing a new car, or purchasing your current lease.. Ask for Ruman Syed!!! He's the salesman of your dreams. He listens to your needs, there's no pressure into purchasing, he answers your every question if there's something he's not sure about he'll confirm with a manager. He's very honest, friendly and treats you as family. He made the experience a lot better. By the way he waited until we were done with the Finance Department to congratulate us and ask if we had any other questions. Thank you Ruman!!!!! You're awesome! read more

CROOKS ALERT: Do not buy a use (or new) car from these crooks from Keyes Lexus in Van Nuys!!!! They sell "Branded" or "Salvaged" vehicle but will not disclose it!!! They will lie about doing 160 point inspections on the car just to get you to feel at ease but don't fall for that. take it you your own mechanic, do not trust these crooks!!! They hide defects and won't honor warranty when defects are found!!! Their warranty is worth less than used toilet paper. Beware: the sneaky lady in finance department will try to sneak in the lojack/security system charge for $2000 extra in the loan when you go upstairs to sign your loan document (even if you say you don't want it, she'll try to sneak it in...review your contract carefully!!!!) Even the owner Ramin has NO problem lying to your face by saying that the defect found from an inspection done by a reputable independent mechanic is not a defect. Some how he is an expert mechanic without viewing the car. I normally don't bother posting anything but this time i had to let people know how crooked these people are. About 1/2 of the reviews from this place is 1 star or less so that should tell you something (excellent chance of getting screwed by them). BE SMART AND STAY AWAY FROM THESE PROFESSIONAL CROOKS!!! read more

So I was looking for a GX 470 and started my search for a couple of specific spec vehicles. After a few days of looking I found that one of the spec'd cars I wanted was at Keyes Lexus so I contacted them. As usual when you are looking to buy you get contacted right away with lots of follow up. I negotiated the deal, got details on financing, and to be sure I had checked everything I asked for a the window sticker. Ash (the sales rep) promptly sent it over to me and I thinking I had covered everything I told him to send me the digital contract to sign. The paperwork came over after 7 and by 8pm I started completing it only to find out that without disclosing to me they added a $1295 charge for "Perma Plate". For those of you who dont know if this is non sense scam item dealerships or in this case "stealerships" love to add to cars since they make a huge mark up on it. I promptly messaged Ash and asked him what the heck that was only to get a run from him. Everything from "it doesn't affect the numbers" which is flat out stupidity if you believe that. I asked him how can something which is a part of the selling price and is not affecting the cap cost by nearly 1300 not affecting the price and monthly payment? When that line of dealership BS didn't work the messaged turned into please just sign it so you dont lose the Lexus incentives (it was end of Jan and there was a $2500 Lexus incentive). I asked him why would something not agreed upon be snuck in at the last moment. His messages now turned to "please dont be made, every dealer does it". Basically, they got caught, flat out just kept lying about everything they could until they settled on "Everyone does it". It was not problem that they agreed to sell the car for a price that made them feel they needed to use to unscrupulous business practices. He then said please sign and I will find a way to make it right. I signed (I shouldn't have, my mistake) and then awoke the next day to a message that I needed to come in because even though the system told me all items were signed some items didn't get signed. I went to the dealership and finishing signing what was needed and asked when could we refund the Perma plate (fyi the Lexus incentives were still in place as it turns out so they didn't go away)? I kept getting the run around and ultimately had to leave. Over the next 8 weeks after getting one run around punt to another between Ash and Jeff (Neither really apologizing for the shady practice) and after giving them numerous chances to make the situation right I gave up. I informed them I would write a review, contact the BBB and also the consumer affairs bureau of California as I'm sure I am not the first person to get hoodwinked by they dishonest and stereotypically "Car dealer guys". To anyone thinking of buying a car from these guys.... do yourself a favor AND DONT! There are plenty of other great Lexus dealerships in the Valley and I should have stuck with my home dealership of Woodland Hills where I bought my 4 previous cars with non of these problems. If you are going to do any business with these people (I strongly advise against it) make sure you check every line of you contract for the right rate, price, terms and for ANYTHING SNUCK IN AT THE LAST MINUTE YOU DID NOT ASK FOR! I can't warn you enough and if you fall for it now its not you weren't warned. You dont garbage like $700 nitrogen air (thats a scam you get get it for $40 where you buy your tires), and you dont need crap like Perma Plate, After everything I went through and all the dodging, handing off, not replying for 3-5 days at a time would you believe I never got a single call from the GM?! If you really thought it was honest (I highly doubt that) mistake and were trying to deal with a client would you go through all of that over an 8 week period and not have your GM call to at least talk to the customer? Obviously it's rhetorically, OF COURSE YOU WOULD! Or at least any business would that cares even in the slightest in actually providing customer service. You are a $ sign and a deal to these people nothing more. By the way, I have all the emails, messages and the like so if you think "Man, this guys exaggerates!" know that I have all of this in writing and it will be a part of my written compliant to the state. I will do my best to make sure this type of business practice does not go unexposed, unchallenged, and allowed to happen to other people. read more

I can't say enough how great of an experience I had with the guys at Keyes Lexus. Ruman and Matt were extremely knowledgeable, hospitable & honest with me from start to finish. After doing weeks of research, hassle and visiting other dealers in the area, I eventually stopped by Lexus. Great decision because I walked out with this beautiful ES 350 (and with a deal I could brag about ;). If you want to cut the bull**** and get yourself the car you deserve, go see these guys. Thanks again to Matt and Ruman read more

Keyes Lexus - 2020 Lexus ES 350 - Car Dealers Near Me - Van Nuys, California

Do not buy from these guys. They are crooks. They stole over $2500.00 from me. Lied about waiving disposition fee. Lost my lease return keys and never recorded the car as grounded so i got charged 2 additional months. These guys are scam artist and criminals. Do not lease or buy from these horrible people. Keyes Lexus has no class and is an embarrassment. Lexus you should be ashamed of yourself ! read more

Went in looking to trade in my car for a lexus and Bryant sales person who helped me was not helpful or attentive at all, did not explain to me anything about the process or the car I was decided on. Unprofessional from the start, the whole time was slouching on the seat, seem like he did not want to make the sale, told me I could not afford it. Made me fill up paperwork that he should clearly be doing, very lazy person. Do not recommend this sales person to help you. read more

Arman C. at the Keyes Lexus Dealership provided us with phenomenal service! My family and I originally went to the Toyota dealership next door, where we received such terrible service that we walked over to Lexus. In comparison, the service provided by Arman at Lexus was night and day! We didn't think there would be a new Lexus that fit our budget, but Arman did not allow us to leave discouraged and he truly worked with us to figure something out. Arman is the most knowledgeable sales associate we have ever worked with. He was able to explain complicated details in a way that made sense to everyone. He repeatedly took initiative and presented us with multiple options that may fit our criteria. He offered us an amazing deal and explained different payment options for different packages. Arman did the MOST for us. He is friendly, respectful, and I really cannot stress enough how knowledgeable he is. He exceeded all of our expectations! Thanks to him I left with a car that I absolutely LOVE! read more

I got a smoking deal on my Lexus Rx350 lease. I bet my deal is better than 97% of people that lease cars. Chris Ward was fantastic and made this deal happen. I will see him again on my next lease! Give this kid a call (570) 575-7955.... Watch out for the finance guys when you go upstairs and know the gross capitalization cost, they like to make subtle changes without telling you... read more

Keyes Lexus - I got a smoking deal on my Lexus Rx350 lease. - Car Dealers Near Me - Van Nuys, California

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Fair warning: This review will be long. Oh Lexus - where do I start?? I really thought I was a Lexus girl for life. I have had 6 Lexus' since 2009 - 5 IS and 1 RC - 5 of which had been from Keyes Lexus. Loved them all! But at the current time in my life, an SUV is just more practical for me and my family. Side note: I 110% understand the current market and shortage situation. I work in the automotive industry, so I really get this. Now also note, Keyes Lexus is no longer the same Keyes Lexus from 1.5 years ago. They are now owned by Lithia Motors. I called Toyota Financial myself and got my payoff. I did a "rough" and honest appraisal on Carmax. Carmax was offering me about $2,3k equity. Perfect! My car was only a year old and had a little over 5k miles on it. Myself and a family member leased 2 IS last year, 1 day apart. The experience at the time was great, no complaints. I reached out to the same salesman (and GSM) about seeing what could be done to get in to an NX. I never heard back from the GSM after a call, left a message and I sent a text. I did hear back from the salesman and I gave a very honest rundown about my credit and current situation. The sales guy went to work but did explain to me I'd have to go for a base model. I understood and said okay. Where I was not going to budge, was paying $50+ more a month for a base model, when I had a pretty nice IS already. I was content if I had to stay in it. A few days later, I followed up. Did we get approved yes? BUT the payment was $650+ a month. NOPE. Not doing it. They would not tell me the equity they were giving me for my car nor the sticker price of a base model. Their own website says they'll even pay $750 more than Carmax or Carvana. But they wouldn't tell me how much they were giving me. This should have put me around $3k equity. I also knew they had 50+ NX's. I THOUGHT they'd still want to make a sale (well lease). But no. It's ALL about money to them right now and how much MORE they can make off of the sale. That's it. Not that you're a loyal Lexus customer or even they're own loyal customer. And now the reason for my rating. As a courtesy, I text the salesman that I was going to another dealership (and make altogether) to look at their SUV. He flat out told me that their SUV would be more, that we probably wouldn't get approved and that it just wasn't possible but good luck. 2 days ago, I welcomed my new SUV home. Other than Nav (but has Android Auto), it's fully loaded. Heated / Ventilated seats, seat memory, power tailgate, rear heated seats, rear charging ports, 3 yrs remote app start, heated steering, AWD, leather, moonroof, heads up display, etc. And guess what?! $3 a month cheaper than my IS payment!! My insurance is even $300 a year cheaper! I text the sales guy to let him know but I didn't hear back. (insert shrug here) Not only did Keyes Lexus lose a loyal customer... Pretty sure Lexus in general lost a customer. read more

Bought my car from this dealership. They were supposed to take of the vehicle registration and get me my license plates, but they didn't do it and now I can't get plates. Went to go ask what happened at the dealership, they didn't bother answering my questions and told me it was my problem to solve now. Worst car buying experience you can get. Also, I noticed their lot os full of junker used cars now. Go anywhere else for getting your car, this place treats their customers horribly. read more

Sold me a brand new 2021 GX 460 for $60K with no plates or trip permit. They also didn't include the MSO, odometer certificate, or Vin inspection report so I am unable to register this vehicle. I've been calling for three days and getting the runaround from their staff, Including the general manager, Ramin Hakakian, who you'll notice has not commented on this review, offered any solutions or even an apology. I truly believe new management is in order. I suggest you buy your beautiful Lexus from any other dealership and save yourself the trouble. This place is super scummy. Update: 7/8/21. We were told that the dealership would give us $1000 to remove this Yelp review (imagine how many negative reviews they must have ACTUALLY received), but we still don't have any paperwork associated with this vehicle. Funny, they sure are prompt when taking your money. Update, 7/10/21. Oregon has issued me a trip permit good for 6 months. So I'm driving my new truck finally, no thanks to the predators at Keys, who STILL haven't provided the MSO, odometer certificate, VIN inspection... Or $1000, as promised. read more

Keys Lexus is stop notch when it comes to luxury and top class customer service. Ramin Hakakiam the General manager and Ruman Syed my salesman were fantastic I recently purchased a nx 300 sport and they both handled it with such class and experience I want to thank them again for making my experience at keys Lexus an amazing one. Blessings read more

This is a message that I sent to Simon, who was a very decent person in sales "Hi Simon, Mike said the car would need to be hoisted up for a real eval. His high pressure sales director tactics were quite harsh on me yesterday. .... Thanks " i was a woman alone; Mike tried hard pressure and I didn't choose to buy. It was after closing around 9 pm and I was the only person there with Mike and the finance guy. I let them keep me there for hours. It was Dec 7, 2020, during COVID lockdown .After I left the building, Mike accosted me outside and in my face close contact said that I had waisted his time and kept him from his family. I wished that I had called the owner and notified the police then. It's never too late to tell the truth. Thanks read more

Had an amazing experience at Keyes Lexus. I live in Bakersfield and when I called in to ask about an SUV Ruman Syed was able to help me. He found the color and right suv I wanted. Ruman was able to help me surprise my wife with a new Nx 300 F sport. If anyone is looking for a vehicle I highly recommend Ruman Syed, he will definitely take care of you and make you feel like family! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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Came few months ago looking for a used car. They were charging new car prices which I get because of the car bubble. On top of that they'll will try to charge ridiculous fees for tire nitro, and an alarm system when presented With the pencil. Our sales guy was slimey and rude. You can tell his face turned phyco when asked critical question. I walked away and found a better dealer over at Westlake village. Remember, always ask for the out the door price, do t worry about the monthly. Ask the Finance person to show you the approval interest rate they received from the bank. If they say no, walk away because dealers are allowed to add on additional interest. And ask for the extract total price of the extended warranty or walk away. read more

Service Advisor was very rude, told me they don't accept Apple Pay when in fact they do. Kept making rude and unnecessary comments. Will think twice before returning. read more