After reaching out to several dealerships further away to try and get "the best deal", I finally called Keyes Lexus just miles from my home. I spoke to Shaw in sales. I have to say, I was completely blown away on his customer service and communication skills. He was so patient and kind. We worked out a deal within 15 minutes, over the phone!!! I took an uber to sign the contract and pick up my new car. This was the smoothest car purchase that I ever had and I highly recommend this particular dealership. Amazing service! read more

Keyes Lexus - IS 300 with Red interior! I love it!!! 1st time Lexus owner - Car Dealers Near Me - Van Nuys, California

I recently purchased a new car from Keyes Lexus. The experience was mostly positive, Emmanuel, my salesman was friendly, helpful, informative, knowledgeable and businesslike. Don't hesitate to ask for Emmanuel to help you! Jeff, the finance manager was also knowledgeable and pleasant to deal with. Unfortunately, I cannot say the same for Ash, the sales manager. Instead of being helpful, it felt like Ash was my adversary, he was brusque, difficult to deal with, it felt like he was an obstacle to my purchasing the car I wanted rather than a facilitator. I left the dealership that day with very negative feelings when I should have been excited. I did purchase the car despite Ash, Emmanuel was terrific when we took delivery of the car and I am pleased to say that I am very happy with it. read more

Karim and Michael had excellent service and patience! He knows what he is doing and helped so much along the way for getting a new car! -Maria C.M read more

I had a wonderful experience working with Ruman at Keys Lexus. He listened to our requests and important needs and was able to accommodate our request with excellence. Test drive was smooth, negotiations chill and fair. We communicated professionally but also connected with us on a personal level. I'd give 6 stars if I was able to. Thanks Ruman and the staff much appreciated. read more

Keyes Lexus - Salesman Ruman S. - Car Dealers Near Me - Van Nuys, California

I'm happy to write a review for everyone I worked with to purchase a car yesterday- Ider, my salesperson, Christian, the manager, and Nick, in the finance office. Ider was knowledgeable, patient, didn't pressure me at all. He was very thorough with showing me the cars and explaining all the cool features they had. He is also really friendly. I felt like he was working with and for me and made the process as quick and painless as possible. I found Ider to be pleasant and honest and he's the only salesperson that I'd recommend wholeheartedly and go back to again. Christian was helpful with the credit check process and was a delight to work with as well! Both went above and beyond assisting me with my new vehicle. Nick was super quick, efficient, helpful-- and got me in and out of the finance office in minutes. I had a wonderful experience purchasing my first car and everyone made the entire process simple and smooth. From start to finish, this was my best dealership car buying experience ever. 100% RECOMMEND! read more

When it came to tires, I was a loyal Costco girl for many years, feeling that I would get the best price/value and also help with any future problems with the tires. But when Costco had no tires in my size with the quality I wanted, I was forced to look elsewhere. The last place I expected to wind up was at a Lexus dealership buying tires. I have never chosen to get my cars serviced at Lexus, feeling that I would be paying top dollar. But here's what happened. I started making some phone calls to places I had gone to in the past, asked some friends for recs and so I started getting suggestions. And each time, I'd either see a bunch of negative reviews or what seemed like high prices. Bottom line, I thought I'd see what the Lexus guys had to say. I was so shocked to discover that their recommendation was a good price coupled with what seemed to be perfect for my car, a sporty, old SC400. I got a new set for $1,000. Most of all, I felt that if anything happened, they'd stand by their tires, not only the warranty but there excellent care. read more

It was a pleasure getting to know the Lexus family! Allen Mark was delightful to work with and made the buying process enjoyable. Thanks to Ramin and his incredible team for helping me purchase my BEAUTIFUL car! read more

I just leased a new car from here and I can't recommend Ruman enough! He went out of his way to make my experience a great one and he really bent over backwards to take care of me. I really appreciate how dedicated he is to his job and you can see that he loves it. He's so friendly and he's very meticulous which I appreciate. Thank you! read more

Simon was an incredible salesman and I can't recommend him & Keyes Lexus enough. I'd been to multiple lexus dealerships prior to coming to Keyes and had worked with several different salesmen -- none of whom were as patient, professional, and easy to work with as Simon. I am very happy with my new electric RZ, and will definitely be a return customer to Keyes when I'm due for my next car. read more

Keyes Lexus - RZ - Car Dealers Near Me - Van Nuys, California

They have the worst customer service. I waited for a hour for the service advisor to help me. If i had not called the service manager's attention, i would have waited much longer. They tell you upfront that they are not able to wash your car because of covid restrictions. My appointment was 815am, left the car and waited the whole day for someone to call me or an automated text to let me know if my car was ready for pick up but nothing... until i called them at 430PM. Covid is not an excuse for poor customer service. I had better service with the Toyota dealership next door a few years back. I will never have my vehicle serviced here again. read more

Me and my husband went to this dealership yesterday. I highly recommend this dealer shop with Ruman Syed. Ruman is one of the the best that I deal with him. He is so professional, kind and patient. He made good deal for us . Thank you Ruman read more

Keyes Lexus - Perfect car - Car Dealers Near Me - Van Nuys, California

I had a pleasant experience with Fuel at Keyes Lexus. He was very knowledgable about the cars/inventory/etc. and he pushed hard to get me a good deal. I would recommend working with him if you are interested in a Lexus. read more

Absolutely the worst experience ever! Misquoted in service department! Worst part is the service guy has inappropriate pictures in his iPad that popped up when he was showing me the pictures of my tires! Spoke to the service director who didn't seem to care! read more

I purchased a L/Certified vehicle, and Timothy the Product Specialist was super helpful! The whole process was super smooth and efficient and I got the best deal for my vehicle. Highly recommend this location :) read more

Big thanks to Mitch Rabins, Ruman Syed and the whole team at Keyes Lexus. They were able to find the exact car my wife wanted, and at the best price I could find anywhere! This is the second vehicle I have purchased from them in the past year and will be going back for all my future Lexus purchases. read more

We worked out an amazing deal at Keyes Lexus ! Special thank you to William our sales guy. He was amazing from day one , even took us through the service department as a tour . Thank you , thank you William Lexus also offered a way better deal than Honda just a few blocks down. Thank you for making this all possible for my sweet daughter ! Highly recommend read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I love to comeback for maintenance of my car just because of their good advisor at service department called mike nazari He is always helpful and honest He is really doing a great job !!! If u ever want to visit keyes lexus for maintenance ask for mike nazari !!! read more

I purchased my first car at Keyes Lexus and had a such a great experience! It is quite a drive for me from the San Gabriel Valley but definitely worth it as I've had so-so experiences at my local Lexus dealers. The showroom is big, nice and classy, something you'd expect for a luxury dealership like the Lexus brand. I especially like that they have a coffee bar stocked with coffee machines, soda, water, cookies and fruit! My sales associate Mayra was so helpful and made the negotiating process very efficient and quick. I basically just had to come down, look the car over and fill out paperwork. I also worked with Michael who was my finance manager and he was very personable. But overall all the staff I encountered were generally nice and eager to help me or provide updates from Mayra as she was busy and running around everywhere. All in all, it was a memorable experience for my first car purchase. It is a far drive from home but I will definitely try to stop by for my maintenance just so I can enjoy the coffee and cookies again! read more

We have leased and bought several cars from Keys dealerships. My current Lexus lease is ending and I went to the dealership to exercise the purchase option. While all of the people that I interacted with were friendly and helpful, this was not an acceptable experience. When presented with the buyout summary, it contained a $1950 fee to the dealership in addition to the price in the lease plus State fees. Initially it was implied that this was a processing fee requirement in the lease. After I probed with questions, they admitted that it was not in the lease. Then I was sent to finance and was told the fee would be waived if I would buy a $3000 lease extension. I decided to leave and do some research. As I left, a sales manager followed me into the parking lot and asked why I did not buy the car. I refused to discuss. My research showed that there are better lease extensions than the one Lexus offers. When I called the leasing company, I was shown an easy way to buy the car with no processing fee. That day, I filled out two simple forms and got a cashiers check to buy. The same day, I got a text from the dealer asking when I would come in to buy. They said the $1950 fee had been waived. I pointed out that I had to buy the $3000 warranty extension to get this. I also said that we would not buy or lease from them again. Only then did they text that the fee would be waived with no requirement to buy the warranty. But too late. I already had the cashiers check for the leasing company. While the people were all nice, I feel that they tried to sneak in a substantial fee without candidly informing me of what they were doing. I also feel that the $1950 fee is grossly unreasonable for a service that should have been provided for free to a good repeat customer. It is sneaky tactics like this that give auto sales people their bad reputation. We will try to find a more up front dealer when we trade in my wife's Keys Audi. read more

Best experience I've ever had purchasing a car. No up sales, great deal and delivered. I would recommend to anyone.

Wow.. these guys are absolute jerks (in regards to the lease/return lease guys at this dealership). I just got off the phone with my mom who leased a car from these guys and they're giving her trouble with her return.. different experience vs when leasing. English isn't her first language and the whole time these guys had a mean tone and gave her attitude. Spoke with a Justin and a manager that didn't give or introduce himself but either way, not a friendly atmosphere here. Will be going elsewhere.. However, shoutout to Lexus Financial(apparently disconnected from the dealer) for superb customer support. read more

Simple purchase at the end of my lease turned into a huge waste of time. Mansour or Matt, was a unprofessional jerk and should not be on the floor unless he is cleaning it. He treated us poorly, would not give me anything detailed in writing and kept changing the prices on a car I currently lease. All I needed was to finance my car that I already lease and had a resid/payoff amount on. Man-sour got sour when I asked for detailed information about the finance. He ripped up the hand written, detail-less figures he had and walked away. I ended up going directly with my bank because of Man-sour/Matt. Full name is Mansour akhavazanjani. The only positive about Keyes was Jeff in finance, who is an absolute gentleman, knows how to speak to people, and knows how to do his job . Please follow Jeffs example and not Mansour. read more

First time at this Lexus dealership to buy a part. I usually go to Lexus in Glendale. Compared to Glendale, just quality of service was subpar and less friendly. Usually service at Lexus dealers are excellent. I would not visit here again. read more

I came in with my family to check out a used vehicle. Gabby Serrano came and greeted us, She was very helpful, informative and went the extra mile to show us cars that weren't in the main lot. We were thrilled when we got an offer for a new vehicle my Wife and I really wanted. Gabby and the team took very good care of Us. Unfortunately the brand new car came with a few scratches and such, but Keyes Lexus took care of it by giving the car a paint detail. In three years i will be back for another new car. Hopefully there will be a sales person like Gabby next time around. I will definitely be recommending friends and family to Keyes Lexus. read more

We were lied to and swindled at Keyes Lexus Van Nuys. We went to lease a Lexus UX for my wife at Keyes Lexus. The monthly cost seemed very high but the salesman, Danny Banayan, assured us we were paying the MSRP price of $45,830. We were brought to see John, the financial person, to sign the papers. A computer tablet was placed in front of my wife, and she was instructed how and where to sign. My wife signed on the tablet trusting John and the process. I also signed as instructed. Naturally John tried to sell us on tire insurance and to prepay the required service costs. I was expecting that and rejected them. We were given a flash drive and were told the lease papers were on it. We drove the car home. I was not given the sticker sheet taped to the window which I thought was strange. The next day I discovered that $4,440 in additional costs for three options I did not want were added to the price of the car. I was not told about them nor was there any description of what they were on the pages on the flash drive. I called John, it took a few days to reach him, and asked what the options were. He said Danny should have explained them but would send a new copy of the lease agreement which included the options. The two versions of my lease agreement do not match up. I called Danny and asked for a paper copy of the lease and the car's sticker. He said the person washing the car must have thrown the sticker away. I insisted that a copy was in their computer system, and he eventually texted me a copy. I still have not received an exact copy of our lease. Before posting this review and complaining to the Department of Consumer Affairs and Lexus Corporate, I called the general manager, Ramin Hakakain, and left a message explaining our issue. He called me back Thursday 5/23. I explained my complaint and my almost 40-year business relationship with the Keyes dealerships and 14 years as a customer of Keyes Lexus. I emailed him the two copies of my lease and he wrote me back that he would get back to me the next day. He did not, so I emailed him. He called and apologized and said he would get to me by Monday, 5/27. Again, he did not. Ramin may not have the authority to solve my problem. He should have at least called us. Keyes dealerships were acquired by a large auto conglomerate, Lithia Motors. In my opinion, their sales and service has changed for the worse. I think their employees are under increased pressure to squeeze every cent out of their customers. For those of you who have read this far I recommend that you do not let yourself be rushed. Look carefully at every piece of paper and ask if there are any dealer options added on. My wife could have declined those options if she was looking at paper not a tablet. Make sure you are given a printed copy of your purchase agreement or lease. Do not let the financial person badger you into agreeing to buying any of their insurance especially if you can afford the repairs they are insuring. A good rule of thumb is do not insure anything you can afford to repair or replace. Auto dealers, especially Keyes Lexus, are not looking after your interest and may not have any integrity. read more

This place is the worst! Do not go here! They pride themselves on deceptive business practices. And their general manager could care less about customer satisfaction. Absolutely get a Lexus. Great, safe automobile that is fun to drive. But life is too short to deal with this dealership. read more

Karim and Mo are the best! We had such an amazing and easy experience. We were in an out of there in an hour. I'm so happy with my purchase and overall experience. read more

I have been looking for a particular car, color and interior color for a while, and I found it at this dealership. I was assisted by a gentleman, who seemed pretty new to the process, but was nonetheless polite and appeared to be playing the role. The car buying process itself was pretty quick. I think I got the right deal for the car, but I now think I may have been rushed. I was asked for my ID a number of times. there was an issue with running my credit, which had not been an issue the previous day, as I had gone to a different dealership the day before and prior days with absolutely no issues. They insisted my credit wasn't coming up. I did not make it an issue, as I know technically issues happen, but this was peculiar. I had to validate my identity, and again asked for my ID for the 10th time. It almost felt like I was being accused of something, again, brushed it off then because I just wanted to get things over with and the deal done with. There was an issue with a lease I had to return, and it felt like I couldn't leave the dealership on my own. Very uncomfortable at this point. Ultimately the deal was done. Again, waited a while for the financing/paperwork guy. When I did see him, again felt like I was being accused of something (identity theft) kept coming up. I have never felt this uncomfortable during the car buying process. There was also a recall on the car that the air bags "may not" deploy. The finance person mentioned that they didn't check it. Even though it's been a recall since 12/2023. There's a service center there? And you don't check??? I really wanted this car, I got it. But now I have to go check it out at an independent mechanic, and hopefully my airbags deploy if I get into an accident. read more

I am updating the review since this issue has now been resolved. I was able to get the refund albeit some wait. The owner of this business responded to my email and indeed followed up to help. I don't think any of the slowness is due to malice or intentional neglect, but the communication could have been more efficient, especially between sales and customer service. That said. I am thankful that this matter has been resolved. read more

If there would be ZERO stars, this review would be it. Salesman, Danny Banayan, and one of the financing managers are to start off liers, and are scammers. He got my money and sold MY car that i have payed for to someone else, just so he can make more money on it. Not only he is not knowledgeable of what he is doing, showing clients cars that were already sold but also promising things he should not be allowed to. Worst experience ever, Danny never acknowledged the fact that he was at fault and never offered a solution to resolve a problem. Instead i was told there is NO CAR FOR YOU, as in he is secluding me and i am not a worthy customer enough. I sure hope the management will see this, since in person noone was able to resolve the issue! read more

I did my Lexus service at Keyes, Vannuys and Ken Lam was the service consultant. He did an excellent job and I didn't wait too long. I am impressed by his work and kindness, I have no worries. Thank you for bottle. read more

Keyes Lexus - Thank you Ken Lam for your service. I did a service at Van Nuys. Ken Lam did an excellent job. It didn't take too long to and he is kind. - Car Dealers Near Me - Van Nuys, California

See all

Updating to say that Arman and Jose helped to rectify the issues we were having, which we really appreciate! They allowed us to purchase a different car, since the one we had originally planned to buy was having so much trouble getting serviced, and have ensured that everything is up to standard and has been done in a prompt manner as soon as they caught wind of the situation. They really turned around our view of Keyes Lexus and we greatly appreciate their efforts! read more

Thank you for your service. Ken is very nice and professional men. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

This review is long overdue, but I wanted let the Yelp community know how great Sam Santoso is. I highly recommend you go see him. He didn't pull a fast one over us, and he literally gave us the best possible deal the first time we asked and beat other dealers offers without having to fight for it. He didn't waste any time, was very thorough in his explanation and is/was always prompt to respond to any questions we had. We prepaid for a lease, in anticipation to do a lease buyout. He gave us different scenarios in a very straightforward and clear manner. If you are in the market for a new Lexus, I highly recommend you ask for Sam. We have recommended folks and they have shared the same feedback I am sharing on here. He will tell you what he can and cannot do, and he won't give you the run-around. I think we were in and out in an hour which is record time. And he was always available post-purchase to answer any questions. I hope Lithia's management recognizes Sam and the value he brings. read more

Danecia was wonderful and very polite service advisor very funny and good attitude highly recommend her .

My lease on my current Lexus was up so I was calling around to a few different dealerships and Keyes Lexus and Shaw were hands down the best! Shaw listened to what kind of car and color I wanted and even though they didn't have it on the lot - he made it happen! Now that is customer service. We did everything on the phone and via email so when the time came to finalize everything, all I had to do was meet with the finance people and sign some papers. Shaw even put the big red bow on the car! (I've always wanted to walk out to a car with a bow on it) Shaw has continued to be amazing by checking in on me and the car to make sure we are happy. I will definitely be back and seeing Shaw in 3 years when my lease is up again. read more

Keyes Lexus - I got the bow!! - Car Dealers Near Me - Van Nuys, California

I had a great experience buying my new Lexus from Keyes today. I wasn't expecting to buy a car quite yet but the way they walked me through everything and the deal I got was to much to turn down. Both Karim and Ruman were both incredible and made the process painless. Also if you are looking for a great deal on an all electric car their rebate plan is unbelievable. read more

highly recommended this car dealership. one of the agent help me out to get my new rz 300e lexus and i super love it. the deal it's really good and fast. look for ruman syed. a really good guy and willing to help. read more

Keyes Lexus - lexus keyes van nuys - Car Dealers Near Me - Van Nuys, California

I recently purchased a beautiful, barely used 2022 ES 300 Hybrid from Keyes Lexus in Van Nuys. While the auto buying experience itself was still undermined by the archaic and unpleasant process of having to negotiate on price and having to deal with a finance representative that is not, let's just say, the best example of the human species, there was one person who stood out in the process and deserves a shout-out for his kindness, attention to detail, and overall authenticity and professionalism. Khalid Mahmood demonstrated an "old-school" commitment to selling that always put our interests first, patiently answering our questions while avoiding any undercurrent of pressure or having any kind of personal agenda at play. He took great care in preparing the car for us to take home, which demonstrated the pride he takes in doing the best job he can for his clients. Khalid is a good person who deserves your business. That's why I wanted to honor him with this 5-star review. read more

I had one of the best car-buying experiences of my 50 years of car buying at Keyes. My 2012 Lexus RX 350 gave up the ghost so I went online shopping. I made an appointment to view a 2022 Lexus RX 350. When I arrived the salesman I originally had an appointment with was with a customer so they asked Simon to help me. Simon was a pleasure to deal with. NO PRESSURE. He showed us the 2022 I had originally come to look at. He then told us they had just got a 2020 RX350L fully loaded in. I was hesitant about the age until he said it only had 12,500 miles on it. He showed me the carfax and the previous had passed away and the car had not been driven for over a year. When we got down to negotiating he couldn't take too much off of the price, about $1500, but he said he would get the finance manager to knock down the used card interest rate of 7.75%. We got the rate to 5.5% and were able to extend our L/certified warranty for 2 additional years. Thanks to Simon for actually listening to my needs and finding the right RX350 for me. read more