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    Key Waterproofing Construction

    4.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Key Waterproofing Construction

    Moisture control installation

    Moisture control repair

    Waterproofing installation

    1 More Service

    Waterproofing repair

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    2 years ago

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    Pioneer Basement Waterproofing - iBIS Switch - Reliable Sump pump switch

    Pioneer Basement Waterproofing

    (22 reviews)

    We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

    Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

    Oakwood, Roofing and Mason - Before and after Chimney

    Oakwood, Roofing and Mason

    (6 reviews)

    Chris and Adam were very professional in our initial discussions and Adam was friendly throughout…read morethe project, showing exactly the plan, pivots where needed, and very quick and efficient. I intend to utilize for future service when needed at my home.

    I would avoid this company. I used them this past December to replace the fascia boards at my house…read moreand it's been a nightmare. The guys they sent to do the demo work were unqualified and made a mess of my yard and the drip edge of my roof issue mangled in many places (Chris said it would be straightened then just hid it behind the gutters). Luckily the roofing crew finished the work they started, but it still didn't come out great. I've got multiple gaps that have formed around the fascia boards and gutters that are all messed up now, with water getting behind them in multiple places. There are wasps currently building nests in the gaps they left. I've called, texted and sent messages to Chris (the owner) through Yelp and he hasn't responded once and apparently doesn't stand behind his work. They also found a roof issue while they were doing the fascia boards that required them to remove a section of the roof and repair it, and while I haven't noticed any issues with it yet I'm nervous about the quality of it after seeing how the fascia boards turned out. They were supposed to replace the soffit reveal where they replaced the roof but never did, and I found a piece where they were supposed to install pvc fascia material is actually just a piece of tin cut to that shape. The soffit reveals all around the house are also uneven in a lot of places. I ended up having to buy a roofing magnet to pick up the hundreds of nails they left behind in my yard. I tried to give Chris the opportunity to make this right, but he won't answer or return any of my calls or messages. I would not recommend using Oakwood Roofing.

    Key Waterproofing Construction - waterproofing - Updated May 2026

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