Their installed solution did not stop the water intrusion. They declined to take additional action.read more

After addressing draining issues on the exterior of my home, I was still getting water in my…read morebasement during very heavy storms. I contacted Stephen at Key Waterproofing after a neighbor referred. He was at my house within 2 days to provide an estimate for a basement French drain and the work was scheduled in just over a week. Wendell and his crew did a fantastic job installing the drain and cleaning up. A basement French drain is disruptive but Key Waterproofing made it a much less stressful process. And most importantly my basement is dry. The work was done during the Winter and Wendell mentioned the final trenching of the exterior part of the sump pump pipe would be done in Spring. This work was recently done and once again very professionally. I highly recommend Key Waterproofing for basement water issues.

I had Strongmen install french drain with sump pump and battery backup system. They did a…read moretremendous job and were on the job all day each day until complete. The men were meticulous with their install and the catch basin outside. They even put my lawn back together very nicely after digging a trench. I would highly recommend them as I couldn't have had a nicer team of men.

Strongmen did a fantastic job putting hard pipe underground with 1/2 horse power sump pump to…read moredischarge water from the well. All worked well for 2 years,then trouble started.I had water in my basement coming from the well, called someone came the next morning,he pulled the pump out and said it was the pump I will be back or someone will call you. I've called 2 to 3 times a day and left messages to return my call, I'ts been 8 days now and no one has called me from this company. There is a 3 year warranty on this pump, and a lifetime warranty on the job itself. As I said satisfaction with the job in beginning but not now, there is no reason that they don't call me back. If I was you don't hire them for any projects plenty of others out there. Given a ooooo review

I recently hired complete paving and masonry for a 3rd job on my property…read more In 2022 they replaced my asphalt driveway and edging, they removed all the landscape timbers and replaced with stone and new asphalt. then in 2025 the front walkway they removed all bricks and landscape timbers and replaced with a paver walkway and matching stone edging. Yesterday the crew was here for the recent job of removing concrete landing step ( which started to fall apart during the winter) and replacing it with a granite step. We are very happy with all the jobs. Gerry and the crew were quick and efficient. Do not hesitate to ask for a quote and trust in this company.

Jerry and his team are amazing. The process to help us with some masonry work to expand the…read moredriveway was smooth, beginning to end. I reached out to him via Yelp and he responded promptly. He came to visit in no time to look at our need. He was very courteous and helpful. I did not know what I really wanted and he was helpful in suggesting ideas to help. He sent me a quote that was reasonable and after approval, he started with his crew on the work and finished ahead of time. His communication was great and his crew was really friendly. The finished project exceeded our expectations and fit our needs. Thank you very much Jerry and crew. If you have any paving or masonry work, do not hesitate to reach out to Jerry and you will glad you did.

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Prompt response to a quote request- no overselling when they assessed the scope of what I needed.read more

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I recently purchased a new home with some sump pump issues and wasn't sure if the builder was…read moregiving me a runaround about fixing the issue. I wanted a second opinion from a professional. I called Watchman and spoke with the owner who gave me his opinion. He then offered to come out and take a look. Upon coming out, the owner gave me his opinion and recommendations which I could use to go back to my builder with. Watchman did not charge me for this and did not attempt to sell me anything. They simply advised me of some changes I could ask the builder to make as part of my new home's warranty. It's refreshing to encounter a company and owner that genuinely want to help people.

As I take a break from mopping up water and watching my husband dump 16 gallon shop vac buckets of…read morewater out one after the other from vacuuming the water that is pouring into my finished basement, I am reminded of the time I tried to get Tim, the owner of Watchman Waterproofing, to make good on his "lifetime guarantee" of waterproofing. After spending over $80,000 on a full perimeter system with a sump pump and finishing our basement, I am left with a vendor that refuses to make good on his guarantee, and a house that STILL gets water. Tim told me to "go ahead and sue him" vs. making good on his work. DO NOT DO BUSINESS WITH THIS COMPANY if you care about your property ACTUALLY being waterproofed.

Chris and Adam were very professional in our initial discussions and Adam was friendly throughout…read morethe project, showing exactly the plan, pivots where needed, and very quick and efficient. I intend to utilize for future service when needed at my home.

I would avoid this company. I used them this past December to replace the fascia boards at my house…read moreand it's been a nightmare. The guys they sent to do the demo work were unqualified and made a mess of my yard and the drip edge of my roof issue mangled in many places (Chris said it would be straightened then just hid it behind the gutters). Luckily the roofing crew finished the work they started, but it still didn't come out great. I've got multiple gaps that have formed around the fascia boards and gutters that are all messed up now, with water getting behind them in multiple places. There are wasps currently building nests in the gaps they left. I've called, texted and sent messages to Chris (the owner) through Yelp and he hasn't responded once and apparently doesn't stand behind his work. They also found a roof issue while they were doing the fascia boards that required them to remove a section of the roof and repair it, and while I haven't noticed any issues with it yet I'm nervous about the quality of it after seeing how the fascia boards turned out. They were supposed to replace the soffit reveal where they replaced the roof but never did, and I found a piece where they were supposed to install pvc fascia material is actually just a piece of tin cut to that shape. The soffit reveals all around the house are also uneven in a lot of places. I ended up having to buy a roofing magnet to pick up the hundreds of nails they left behind in my yard. I tried to give Chris the opportunity to make this right, but he won't answer or return any of my calls or messages. I would not recommend using Oakwood Roofing.