I had Dan and his team dig a full perimeter french drain in my basement, with a sump pump in the…read morecorner. They were on time and worked hard.
However, the french drain and sump pump he installed in my basement was not done properly, and thus is not functioning properly. The sump pit was not placed low enough, and when water rises in the lowest spot in the house it does not flow through the drain and into the pit, where it can be pumped out by the sump pump.
Numerous calls and texts, with offers to work me into his schedule, and almost two months later I'm still left with pooling water that can't reach the sump pump because the pit was placed higher than the lowest point in the house.
Additionally, Dan cut through the top of the sump pit cover, leaving me with an exposed pit in my basement, which is not normal, illegal in some states, and contrary to recommendations from the American Society of Home Inspectors. When I protested the lack of a sealed sump pit, Dan proceeded to tape garbage bags across the top to create a moisture barrier. This happened because I had asked about adding a third, more powerful sump pump to the regular pump and the battery back up. The pit Dan used only had two knock out holes for piping, so instead of advising me of this, he cut the top open to fit piping for the third pump. Had he advised me properly, I would have opted for two pumps, so we could use the lid as it was designed, and seal it properly. Overall it was a fine experience while they were working here, but a combination of bad advice, no advice, and poor installation have left me with pooling water at what remains the lowest spot in my house, a dry french drain, and an empty but exposed sump pit.
