These guys do a bad job. They jacked up their price from original estimate. They did not deliver…read moreon time. Do not use this company.

I have to say the guys did a good job my Floor looked pretty beat up because of the dogs and the…read moreage of the floor. They made it come back to life again! I gave them four stars because communication was not the best but all together they did a great job!

Dan did an amazing job with the French drain in my basement after weeks of rain beat up my…read morebasement. He was in and out in three days, beat the competition by a LONG shot price-wise, and treated me like a valued customer and not just another name on an infinite list. I highly recommend New England Basement.

I had Dan and his team dig a full perimeter french drain in my basement, with a sump pump in the…read morecorner. They were on time and worked hard. However, the french drain and sump pump he installed in my basement was not done properly, and thus is not functioning properly. The sump pit was not placed low enough, and when water rises in the lowest spot in the house it does not flow through the drain and into the pit, where it can be pumped out by the sump pump. Numerous calls and texts, with offers to work me into his schedule, and almost two months later I'm still left with pooling water that can't reach the sump pump because the pit was placed higher than the lowest point in the house. Additionally, Dan cut through the top of the sump pit cover, leaving me with an exposed pit in my basement, which is not normal, illegal in some states, and contrary to recommendations from the American Society of Home Inspectors. When I protested the lack of a sealed sump pit, Dan proceeded to tape garbage bags across the top to create a moisture barrier. This happened because I had asked about adding a third, more powerful sump pump to the regular pump and the battery back up. The pit Dan used only had two knock out holes for piping, so instead of advising me of this, he cut the top open to fit piping for the third pump. Had he advised me properly, I would have opted for two pumps, so we could use the lid as it was designed, and seal it properly. Overall it was a fine experience while they were working here, but a combination of bad advice, no advice, and poor installation have left me with pooling water at what remains the lowest spot in my house, a dry french drain, and an empty but exposed sump pit.

Phil and his crew were very professional and A plus. Phil was very helpful and responsive when I…read moreneeded service from flood damage. I highly recommend this business.

Phil comes to the rescue just when you need him most and I'm sure people are grateful for the…read moreprompt response as the flood waters rise in their basement. I appreciated Phil's efforts mostly because he kept reminding me of all he'd done for me. Phil brought in an independent contractor ("the best") who was to fix the sump pump. Phil then assured me that I could now look forward to a dry basement. And yet water kept pouring into the house! I consulted several professionals who were stunned by the shoddy workmanship done by a man I'd never would have hired has it not been for Phil's recommendation. Of course,Phil who now refuses all responsibility. He is happy to accept the compliments but denies all. responsibility for his mistakes The sump pump's failure. led to two more floods which ultimately cost a small fortune. All of Newton Fire and Flood's original remediation was for nothing.

I was very fortunate to have Puritan come to clean up the water damage I incurred …read more The team lead by Ryan the project manager and his entire crew, Sam, Deedee, and George were all very professional . Ryan kept my insurance company informed during this process of the clean up and that took all the stress out of it for me. This is the company you want to call .

We had a water hose burst this afternoon after contacting look and good carpet cleaning (another…read moregreat company) who we have used recommended Puritan. After contacting Puritan they had a crew here after hours within 90 minutes. Alex was the lead very straight forward and upfront he showed me with his scanner where the water was his assistant was running another machine along the walks where he found no water damage to the walls. After Alex gave me a brief rundown of what they where going to do to help absorb the water they went right to work. A little over an hour they finished sucking what water they could get from the carpet they set up humidifiers and fans to run for the next few days. While finding the water damage was a big disappointment Puritan was very professional. We would highly recommend this company. I hope I never have to use them again but we know who we can call and trust if we ever have water damage again

Colum does great work. Quick response to my inquiry and was very clear on his process and pricing…read more On time and did the job in exactly how long he had predicted. Results were excellent and loved his attention to detail. Great clean up and he even came back out to fix some damage a plumber did to my new tub! Just an overall positive experience, he would be welcomed back into our home anytime.

Colum did a fabulous job! He was right on time. He did my tub, the tile surrounding the tub…read moreincluding the ceiling as well as the tile in the rest of the bathroom. I went from pink to a beautiful clean white. It updated the bathroom and made it look so fresh and bright. I highly recommend.

This company was recommended by a good friend that had their roof replaced by Fournier. We…read morescheduled a roof inspection with them. My wife rearranged her schedule to be there. No one showed up or called. Ray and Nathan showed up the following day and apologized for not calling . Ray then climbed on to the roof and did a thorough examination with photos. They submitted an excellent proposal. The price was reasonable. I requested one change and it was immediately added to the estimate and emailed to me. Several more issues developed before I signed the contract. I called Nathan. He told me he was driving and he would get back to me. He never did. I called Ray and suggested that the entire roof may need replacing. He promised to come out the following day. He never showed and never called. This company may do excellent work but the poor scheduling and lack of communication is a major problem for me. I won't be hiring them.

I am a customer for thirty years and 2 time user of this company. NO MORE. I only have one problem…read morewith a small gutter leak that they installed. I have been dealing with Ray's son Nathan who is a liar and a terrible business man. They won't be in business long if they don't honor there product. I called Nathan answers promises to come out but never does. BAD BUSINESS. GO WITH ANOTHER COMPANY WHO STANDS BY THERE PRODUCT. MARIE P

Because my parents age 84 and 89 paid Fastline to repair damage caused by flooding in Chicago Ill…read moreon the 14th September $5100. On the 17th it rained again. My parents not got water but also mud in the area where Fastline did the work. I have contacted on numerous occasions. They said they would send someone out. Never did and now no response.Mt parents are old and my dad is on oxygen. They even left the soil they dug up with returning it where they got. I told the has now sunk and they covered the drain with the soil. Still no response. Contacted FEMA to advise them my parents have been scam by William McGinley at Fastline. They requested I forward their in to them. Will do that tomorrow. DO Not trust Fastline.

Excellent service,value, professional and got the job done time! Will hire them again in the spring…read morefor more work

Absolutely horrible experience with Four Seasons Carpet -- the installers Lowe's sends out. Even…read moreworse, their Field Supervisor, Sean Thatcher! Let me be very clear: this company should not be trusted in your home. The installers were careless and caused visible damage to my property during installation, and instead of owning it, they completely avoided responsibility. No accountability, no professionalism--just excuses. Even worse, when I tried to address the issue, I was treated like I was making it up. There were no time-stamped photos provided to prove the damage existed prior, yet they still tried to deny everything. It's insulting and unacceptable. I was able to provide them time-stamped photos of all the damage immediately after install. Because of their negligence, I had to pay out of pocket to have a painter come back and fix the damage they caused. Why should a paying customer be stuck cleaning up after "professional" installers? This wasn't just inconvenient--it was stressful, costly, and a complete waste of my time. If you're going through Lowe's, be warned: this is the level of service you may get from their contracted installers. I expected professionalism and respect for my home and got the exact opposite. I would strongly advise anyone considering Four Seasons Carpet to go elsewhere. Save yourself the headache, the damage, and the extra expenses.

They did great work clean neat and fast! Would definitely recommend this company. And it was fairly…read moregood price!