This is the worst company I've ever experienced. They collect your insurance money and give you all the wrong materials, don't show up on time or at all, never service your machines. Turn around and run the other way. If you go through this company you will be sorry. read more

Key Medical - Been trying to get one of these for months along with filters. This company is disgusting never do business with them - Mobility Equipment Sales & Services Near Me - Reno, Nevada

Poorly run office in Reno, terrible customer service. Hopefully I'll never have to deal with them again.

Am now working with another company, but have to wait for the Doctor Ok and insurance. Am so shock they never sent a letter out to they're customers saying they are NO longer supplying CPAC equipment. Horrible management. read more

Worst experience ever. They take your insurance money and give you the wrong equipment and don't show up when they say they will. Even tell the hospital they will come the day you are released, then don't show up, leaving you with no oxygen. I can't even describe how horrible this company is. They are taking advantage of the elderly and defrauding a federal insurance program (Medicare). You all need to report them to your insurance companies. read more

Too bad there isn't a negative rating because that is what I would give them. Very irresponsible, not telling any of there patients what the hell is going on and then there new mail order service can't even find your file. Unbelievable, horrible service. read more

Received orders for braces for md to sign. Talked to both patient and his wife neither of them called this company or ordered these items read more

I have nothing to say but good things about Key Medical. When I was discharged from the hospital, on a Sunday, they came and met me at my car to give me all of my oxygen tanks and supplies. He showed me how to use everything and even though it was his day off, he still took his time to make sure that I understood how to use everything. Since then I have gotten a cpap machine and other supplies from them, and they were great!!! read more

Have been using for 5 years, service has been going down hill. Now they are apparently out of business or not servicing their customers. Did not bother to call and say no supplies now I am 3 weeks out of schedule and must find a new company. Jerks!! read more

Very, very poor customer service. Not sure why they are in business. They don't seem to care if the have clients or not. Would rate a negative 4 if it was available. read more

Have been going to Key for a year and at first they were great. Now, not so much. Been farmed out to a third part company in Florida. Haven't received my supplies and neither has my husband. Called HHP yesterday and it turns out Key is being bought out. Hope the service improves or I will be looking somewhere else. read more

The "Manager" Heather was incredibly disrespectful, poorly informed, and unprofessional. She provided some wrong information, I stated she was wrong and showed her right on the manufacturer's website where it states the correct info, and her response was to say "Wow, you people" and then just walk away. That wasn't the only issue, but suffice to say that dealing with Key Medical was the worst experience I've had anywhere in any sort of customer service setting. Abominable. They're even worse than Bennett Medical. read more

They won't answer calls or return calls , office has closed, they are still billing medicare.I have switched providers. Been going on since December 2018. read more

Not great on customer service! They get the prescription from the doctor, I never see it. I'm told to pick up supplies after a certain date, when I arrive I'm told the prescription expired, I need a new one. I'm told I have to pay out of pocket until I get a new prescription. Gee if it were my company I think I'd let my customer know their prescription expired. I did not see the prescription it goes directly to key medical. I would think alerts could be set up to share this info with the customer. The staff seems to have an I don't care attitude. read more

Phone line is full and no way to contact. I am reporting this to Medicare and Medicaid. Horrible!

Really Really negative experience with these people. Was referred for double severe apnea. First of all they took about two weeks to call me back after referral, then scheduled me two more weeks out. While I was waiting I was pretty desperate for help so I walked into the store and begged them to just sell me a chin strap... anything that might help me while I waited for the appointment because my oxygen was consistently getting down to 80 and I was waking gasping for breath. I told them I will pay out of pocket. They refused to do ANYTHING or even talk to me (although when I finally did get in I saw a whole rack of chin straps and other sleep paraphernalia that someone could have easily sold me). I had my appointment after a month, selected a device and told the woman that I just wanted to sleep on it and I would come back the next morning to make my commitment. She said that would be fine and I left. I stopped by the next day and because she was busy, I left a message that I was ready to commit and asked for a call back. I got a call alright... that I would have to book ANOTHER appointment weeks out to see anyone to finalize the commitment. Why in the world would this woman not have told me this the day before, knowing how severe my apnea was (she commented how bad my results were. All I would have to hear the day before was, "Oh, you'll have to wait for another appointment if you don't commit today". Bottom line, I will absolutely go elsewhere. I will not spend money with a business that treats its clients like this. read more

I am SO disappointed with Key Medical. They failed to deliver my Mother's DME last night, as they were supposed to. Then, when they came this morning, one piece of equipment they brought was wrong. The tech said , and I quote: "No Problem, I can come back this afternoon with -the correct item-, no problem!" Afternoon comes, no Tech. We call, and get the run around, until we finally get a Manager. He says he does not think insurance will pay for said item, refuses to bill the insurance, and demands the right to bill us a delivery fee. We HAVE to pay in advance. Charges us HALF his delivery fee, saying he is doing us a favor, promises the Tech will be in between 3 and 4. 4:30 rolls around, and brings us the item (A tub bench), that we had to PAY for, and it's set up backwards. Tech refuses use a tool to reset the device. I will have to take the damn thing apart and put it back together, just so it fights in the bath tub right. Remind me to NEVER use their service, myself. TERRIBLE! read more

The company offered us a buyout for a c pap machine and has given us three differing prices. None have been consistant. The right hand does not know what the left hand is doing and is extremely UNPROFESSIONAL TO SAY THE LEAST. I have been making payments to them towards the buyout and am now told that now I need to turn the machine back to them. Now They do not have a buyout. Senior Care Plus directly told us today that Key has given us WRONG INFORMATION. We feel that KEY does not make things right. Several checks were wasted on them to pay off this unit. Broken promises and their word is not good and means NOTHING. I have wasted valuable time and money making payments on this unit and have paid ahead of time. What a waste. (Larger payments than required and ahead of time) Please do NOT use this FLAKY company. read more

I am very disappointed with this place! I have called several times and asked to talk to the owner, but he is apparently "never there." He has never returned my phone call either. My bills have not been straightened out for over a year now and I have yet to get a clear answer. read more

Amazing local business here. So friendly and honest. Not only did they have what other medical supply company in town did not, They had it at fair and reasonable price. Got my wife a knee scooter (candy apple red!) The experience was quick, staff showed me all the bells and whistles and made sure I was satisfied. I'm recommending them to our dr.s office and to anyone needing medical equipment. read more

it takes months to get a cpap from them. first its we are waiting for insurance approval (medicare has no approval) 1 month then its waiting for doctors paper work ( they do not tell/call the doctor) another month then it was " we don't have you on are appointment list" after driving 30 miles for my appointment with them. appointments are another month away. so its been over 3 months and i still do not have my cpap. if u are reading this go find another medical supply store, don't waste your time with them. i should of had my cpap within one week, with sleep apnea you can die, or have other life/death events. what if you need o2 and can hardly breath, will you wait 3 to 6 months to get your supplies? it also says 5401 longley lane - there are two buildings 5401-A and 5401-B with 50 suits per, and its way down south of town. good luck finding it. read more

The staff are fantastic. I had a fractured left foot and a fractured right knee due to a syndrome I had inherited apparently. It happened very quickly. I was lent a wheelchair while the prescription went through for a new one. The wheel chair foot rest broke, making it impossible. I was dragging the wheel chair and myself through the house. Key Medical got right on top of it and made sure I had a new one almost immediately. They are great to work with, efficient, friendly and professional. I will do all of my future business with them. They deliver to Fallon, although they are based in Reno. I imagine they deliver to a lot of the towns around Reno. read more

I asked them if I had a portion to pay to order supplies with my insurance because its cheaper to go to my local cpap store sometimes and they told me no cost to me so I placed the order, 5 months later I called again and was told the same thing so placed another order. Two weeks later I get a bill for the first order which came 5 months after the order. I contacted them to return everything and they only let me return the supplies from the second order even though the ones from the first order were unopened because I had extra at the time. They kept trying to bill me for all of them. I kept calling no return call. I ended up filing a complaint with office of attorney general, better business bureau and the governors office of consumer advocates which said they used deceptive business practices, they never responded to any of the complaints. I stopped using my machine because of them. Horrible service the owner would not return any calls either. At least Bennet medical told me prices up front and didn't lie to me to get me to place an order. read more

worst company ever!.. first they tell me I have to pay $90 down and $30 for 2 months and the cpap machine is mine, then I end up getting a bill for $400 and when I call they say that too bad whoever told me that was wrong and nothing they can do and now I have to rent the machine for $90 a month. the machine itself is onlyl $800 so I will be renting it for more than what it actually costs.. then my dr orders oxygen for me, they confirm with dr they received script but over a month later they say they never got it.. then I call to get my filters and masks replaced because I am out and my insurance covers that.. they tell me they will ship it out that day.. well its over a week later and nothing.. I call this morning and they say Oh we are shipping today.. I am currently looking for another company who has employees that are not inept in every aspect of their job!!!!!! read more

I've been using Key Medical since the end of last year for my bi-pap service and supplies. They have been so informative and are top in customer service! Special kudos to C, who formerly was at the front reception area. read more

They have been supplying oxygen concentrators and supplies for me for the past 2 yrs. I appreciate the fact that they are courteous and try hard even when they make mistakes. They are generous and helpful, and always try to find the best solutions for me. They don't complain even though we are far from their Reno. I was given the choice of changing to a local company, but decided to stay with Key Medical; they've earned my trust. read more