My Father recently required round the clock hospice care, which was a new and highly emotional…read moreexperience for my family. We were referred to Right at Home, as providing excellent care and they lived up to the recommendation. Situations, schedules and care needs can change at any moment, which adds stress to an already difficult situation. Right at Home office staff provides the ability to contact them 24/7, is empathetic to last minute changes and went above and beyond to meet our unique staffing needs. The caregivers were always on time, professional, intuitive and supportive not just for my Dad, but our entire family. We especially want to thank Samantha and Stephanie, who will forever be in our debt for the care, kindness and education they provided. It felt as though they were part of our family. We highly recommend Right at Home, who supported us through the toughest time our family has been through. Thank you to all of the South Reno staff, we appreciate you all.

Quality care is hard to find and this company gives you just that. They have an amazing client care…read moremanager who really cares about their clients and is always available. I highly recommend

My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.

I recently set-up home care for my mother-in-law and am extremely pleased with Comfort Keepers…read more Kait reviewed costs on the phone before we proceeded with an appointment. Kait set up an appointment with Bob, the owner, to meet with us to discuss our needs and concerns and let us know he would get back to us after working with the scheduler, Heather, to let us know if they could staff the hours that we needed. Bob also reviewed the costs and the company's expectations of us as clients. I have read some of the complaints and feel they are unfounded. Businesses can't survive if they don't protect themselves. Comfort Keepers works very hard to assign and schedule caregivers that can meet the needs of each patient and they deserve respect if and when service needs to be cancelled. I personally worked with each caregiver to make sure they were comfortable with my mother-in-law and that my mother-in-law accepted them in her home. Each and every one of the care givers were well trained, kind, and respectful. The situation was challenging, and they were all wonderful! I have nothing but respect for this company and the people they hire. The care givers told me that they truly love working for Comfort Keepers because they offer excellent training, and they are treated well. Our family has since contracted with Comfort Keepers for another family member.

We are so pleased with our Caregiver for Mom. She is attentive and caring. She bathes mom and…read morecurls her hair. She provides companionship to mom Mom loves her too, and even asks when she's coming back. I feel totally comfortable leaving mom in her care.

Our 94 year old Mother has been given a terminal diagnosis. She desperately wanted to remain in her…read morehome till the end. With the help of Visiting Angels, she was able to do that. Their caring staff were a blessing to all of us during this difficult time. I don't know what we would have done without them!

I want to thank Robert and Monica Pence for the several years of personal care I received from them…read moreand their Angels. Without them I could not have remained in my home. They provided a family atmosphere for me and always allowed me to feel comfortable and safe in my home. I depended on them daily and they were always accommodating to my schedule and needs. They were there for me when I had a real emergency and I will always remember their kindness. The caregivers were kind and efficient and provided the personal care I needed. Thanks for the memories. Loraine S. 12-19-20

Worst at home service. Unbelievable that 2 different caregivers left front door wide open. After…read moretheir shift was over. Didn't follow doctors instructions and gave patient chocolate & could become seriously ill. Took patient outside with an unleashed dog. & patient needs assistance to walk with a walker. Left dirty diapers in bags a didn't throw them away. So many things that went wrong. Hope I can find better service next time my dad needs someone.

Warning! I would look elsewhere for care services. Interim was hired to come three days a week…read more They could not find one person to do all three days so we had three different caregivers. That was after they sent a round of JUST WILL NOT DO caregivers, We have a simple but detailed guide for them to follow. SOOOO simple...but you have to be able to read English to follow it. Yes, they sent someone who pretended to be able to read. When I complained about it, they thought it was funny. They call almost every week to tell me they have a schedule change. Someone else will be here or it will not be at the time set up. If you complain and are upset, it seems to negate their responsibility and they take an defensive position. I am the one who is to be understanding, these things cant be helped, well maybe we are not a good fit for each other. There are the responses I get. If you really need someone to relieve you, give you the help you need on a regular basis, then I would look elsewhere folks. This is coming from a southern girl who thinks your word should mean something.

I called them about future care for a relative. they were…read morepleasant and knowledgeable and answered my many questions. When the time comes I will 100% use them.

Be very careful if you hire this company. Their employee stole over $10,000 in cash and jewelry…read morefrom us. Be sure and lock up all your valuables. The company did fire the employee but I never got any of my jewelry or cash back. They did not file a claim with their insurance company to reimburse me.

We were fortunate enough to discover Aspen Home For Seniors after struggling to find permanent and…read moreappropriate personalized care for our Mom. In an industry that struggles with consistency and quality, Aspen's broad range of positive support and professional services proved to be comprehensive and well organized. This allowed us to mutually arrange what our Mom needed with confidence and trust in her proper care. We found the staff and facilities to be welcoming and supportive throughout our Mom's stay, at a level above all others. We highly recommend Aspen Home For Seniors to any family intent on finding superior and specialized care for senior loved ones! The Nason Family

From the owner: United in Care, Bound by Compassion…read moreIn our group home, unity and compassion create a haven where every resident feels valued and supported. Aspen Home for Seniors, LLC is committed to providing an inclusive and welcoming environment for all residents. Driven by our commitment to excellence, we are dedicated to providing the highest standard of individualized care while preserving the dignity and independence of our residents. With empathy and compassion as our guiding principles, we create a supportive environment where residents can live life to the fullest.

I had 2 ER and hospital stays in one week. I currently have them coming to my home. Every Person…read moreI've encountered has been absolutely amazing . All of them are very knowledgeable. The only thing was I led to believe in the beginning that Aetna Insurance would pay for some of the DME (durable medical equipment) I needed. This was not the case. I had a tough few days until the right person clarified it and I purchased items on my own. I would recommend St. Mary Home Health. The Scheduler Madison, PT Laurren/Bobbie and other Team members Amanda /Elizabeth go above and beyond to ensure the best service. I'm confident they will help me during this difficult time when I'm an extreme high fall risk. Thank you Home Health

I didn't know what to expect when from Home Health Services when it was offered to me as an…read morealternative to a rehabilitation center after discharge from the hospital for spine problems. Saint Mary's Home Health Services staff have been wonderful. I have weekly visits from LP nurses and a physical therapist. I had an evaluation from an occupational therapist. They each explained what they were doing and WHY. I have never had an outpatient PT explain reasons in such a clear way. They are prompt and professional while being friendly. I am very thankful for their service.

I feel so fortunate to have Home Instead helping with my elderly parents in Reno. Every Sunday they…read moresend our favorite caregiver, Donna, over to their home to take them to church, which is so important to my Father. My Father is 89 years old and he still enjoys his travels. Home Instead worked with me on two occasions to get my parents to the Monterey Jazz Festival & to a family holiday in Napa with their caregiver. It was delightful to see their excitement upon their return. I highly recommend Home Instead as a professional & compassionate organization. They go above & beyond what one would expect - you won't be disappointed if you use them!

I worked here for a couple years during college. The admin staff provided me with quality education…read moreso I was able to do my job and find a passion for the elderly population. The employees are hard-working and uphold high standards. I would trust home instead with my family.

Summit View Hospice has the finest hospice professionals you could hope for during a difficult…read moretime. We brought our aunt home from her nursing home during the pandemic, and I wish I had called sooner. I definitely would have if I had realized that Medicare would cover this service 100%. The entire team is kind, knowledgeable, and thoughtfully answered all my questions, night or day. From the first phonecall, I could tell that they actually cared about helping our family, and treated us as human beings, which is something you don't see very much in healthcare anymore. They even made a special trip just to bring a different size of Depends to ensure our aunt would be as clean and comfortable as possible. She was a very dear person to us, and the extra support from their nurses and cna allowed us to care for her at our house. Considering none of us has much bedside manner, it would have been impossible without their guidance. Everyone was so thoughtful, and took a genuine interest in our family stories and memories. When our aunt finally passed, it was a beautiful moment. She was so peaceful and I'm forever grateful we all had a chance to be there for her last big adventure.

Summit View Hospice has been providing the most extraordinary care for my mother. Their team has…read moreguided me and my dad through a most difficult time and their team is the most caring that I have ever encountered. Your loved one is in good hands with Summit View.