Awesome spot. Definitely check this out for all your key/lock needs! They have amazing service, I…read morereally appreciated the help with my vending machine. It was quite stuck but the worker was dedicated to get it unlocked for me which I really appreciated. Also, their pricing is unmatched. I called multiple places prior to this for rates, this spot had the best pricing by far! Can't recommend enough.

Jessie and everyone in the shop did an amazing job on trying to make a key for my Honda Navi. When…read moreeveryone else couldn't do it these guys were able to get it done will definitely be coming back here for all my lock-key and safe needs.

Simon the owner came out and did a home call for duplication of high security keys. The home call…read moresaved a ton of time and it is an awesome service for the customer. I didn't even know that type of service existed. I called I got a great quote, I scheduled the earliest appointment and he promptly arrived and the keys work perfectly. Anyone can duplicate keys, it's the customer service that separates this place from the rest and that's why I give them 5 stars. Thank you Simon'

Poor customer service and unprofessional communication. Employee was extremely aggressive.read more

Needed a duplicate key made last minute and I contacted Bill late one night and he was at my house…read morefirst thing in the morning. He's super communicative, cut a key, programmed it and was done in under 20 minutes with a very fair price. Thanks again!

Update 2/4/23, I want to update everyone on how good this business is. I used him 5 years ago & he…read moredid a great job. I recently bought another car & it also came with only 1 set of key. I called him & he came over on a Saturday & made me new set of keyfob & a new ignition key. He's very friendly & his prices are very reasonable. Definitely will always do business with him again.

Excellent techs! They have come to my rescue twice. I would recommend this…read morecompany................................

Rudest team ever, I called and asked for help on a project for a nice sized custom order and the…read moreguy hung up on me, i called back and they said they weren't interested in the order because they are short staffed. DO NOT USE THEY WILL JUST HANG UP ON YOU AND DENY YOUR BUSINESS.

I usually don't give a 5 star to any business, but Karlock was truly amazing! Karl, the owner was…read morevery helpful and kind in helping me with unlocking my small safe! I highly recommend him for any lock/key related stuff, he's a genius! Thank you Karl for helping me with the combination locks too! So glad you're in the neighborhood!

Karl went far above and beyond for me. I wish that I could leave 10 stars for this business. Karl…read moreis truly a master locksmith with a deep understanding of his craft. I picked up an older and quite rare car in Chicago and planned to drive it back home to NYC from Highland Park. I collect old cars and I already knew that keys for this car would be a challenge to find. The door locks were not working and I was worried about driving home and/or parking the car outside without being able to lock the car. I called a few local locksmiths who didn't want or know how to fix this. When I called Karl on the phone, he offered advice on how I might be able to fix this myself. It was a holiday weekend and, when my own efforts didn't free the locks, Karl made the time to come out and open up his shop. He stayed late on a cold and rainy night to make sure that we got everything sorted before my trip the next day. Karl was friendly, helpful and resourceful. He explained exactly what he thought it was, what he could try, and why he thought it would work. The locks had heavy corrosion and had not been used in a long time. Karl carefully disassembled the lock mechanism, got it to work and was able to get me back on the road safely and securely. Karl was a great find and I appreciate his dedication to go above and beyond to make me feel safe.

Another great experience with Anthony when we called Saturday night after locking ourselves out of…read moreour rental car. Tahir came out within the hour to let us in, and we were on our way. Excellent service at a good price! Highly recommend.

Anthony did a great job helping me install a fresh new lock with a digital keypad on my front door…read more Great communication, a lovely, young man with good manners. Reasonable prices too unlike some other places.

Nice guy! I tried to rekey a lock myself and, of course, made a hash of it. I took my bag of parts…read moreto him and five minutes later he handed me back a working lock. He even complemented me on how far I had gotten.

My wife and I recently moved to Lake County and needed someone to help us change the locks on 10…read moredifferent doors. Each door had a different key and a few of the deadbolts were broken. We were very lucky to call Tom at Custom Lock and Safe. Tom was incredibly professional. He came to our home quickly, worked fast, completed everything we needed, and best of all, he was very reasonably priced! After completing all work, Tom walked us through usage of all the locks, told us how to lubricate some of the custom mechanisms, and gave us a few tips on ways to ensure our home is secure and safe. Thank you Tom!

Great people, very friendly and helpful. Key copies are…read morealways perfect match and cheaper than Ace Hardware, Home Depot, Etc. I hope they stay there as long as I'm still in Palatine.

called and they immediately put me on the schedule. Bob came out and he was fantastic and very…read moresweet and so informative. Fixed my problem asap and was outstanding