I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Margy is absolutely wonderful! She had us in and out in twenty minutes. We never could have done…read morethis without her! She knows all the best insurance plans! So terrific!!!!!

Navigating all the options when approaching Medicare can be very confusing. TV adds promising the…read moreworld of services and advertising in the mail overloaded me. I found Margy and liked her straight forward approach to Medicare choices. I asked a lot of questions and many directed toward future Customer Service after I choose plans. She answered all my questions straight forward and did not avoid any direct answers. No giant call center and no pressure tactics. Just friendly help with back up staff when needed. She got me all set up with my Medicare choices and prescription Part D too. All the options offered to me are specific to my residence area and she will review with me as needed. I can travel with confidence that my plans will support me in retirement. I like the fact that she represents almost all companies and doesn't push one carrier who she tied to like many big companies. There was never a worry that my coverage would not be effective in time as she is always in contact so I know I am in good hands.

Mike came through on getting us a refund on a sold house. We thought it was paid through escrow…read morebut it was not and Mike found it. Thank you so much Mike. He assured me we would receive it yet I had doubt because of the insurance company, not Mike. Not only was he able to get us the refund, it was in our hands in about 10 days. It was not a lot of money, $845, but it does cover a quick trip to Vegas, Thank you Mike. Cheers!

if I could give 0 stars if I could. They never answer their phone. They never call you back. Their…read moreA-I is a joke.

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

I was called by Tony Metcalf. He was following up with me on a online interest for a quote I had…read moredone. I can't say enough about how helpful he was. He took the time to explain everything little detail to me and compare it to my insurance I had at the time (which I found out was actually terrible) I never once felt like I was trying to be sold something but that he was just trying to help me the best he could. He made Allstate look like a great company and I ended up switching at the end of the call. Again I am so thankful for Tony's help and kindness. I hope the right person reads this because he deserves to be recognized! Thank you!

I have been working with Mario Razo for a while now, first for my auto coverage and now for my home…read moreowners insurance. Love how he is always accessible and willing to answer all my questions. If he doesn't have all the information, he makes sure he gets back to me once he does. Very responsible, helpful, and caring agent. Would recommend him to anyone.

Christina is the best EVER!!!!…read more She has been my broker for 2 years now. She's sooooo helpful and fixes all my lame brain errors. I am truly thankful for all she does!

Extremely unprofessional and refused to respond to multiple attempts to find out the current states…read moreof quotes. Then went on vacation without notification leaving us in a bind to find a policy in time for the closing on our house. Terrible customer service. This is the response you can expect from Christina when you ask about the progress of your Quote "I do the quotes in the order received and I have several other clients that I am quoting as well. Since your home is in the brush area, it takes more time to search for a carrier. I had received your quote from one of the general agency and I was about to e-mail your quote to you when I just read your e-mail. Your e-mail was rude and I do not tolerate disrespect to me. Based on that, feel free to find another agent. Christina Day Insurance Services"

Shasta Health Services was extremely helpful in assisting us in obtaining part B medical coverage…read more From the consultation through the purchase, Ross went out of his way to inform us on availability and guidelines pertaining to our specific situation. Highly Recommended! Thank you so much!

Took a flustering situation and made it so easy in under a half hour…read more All signed up and covered. Pre or post Medicare age. We were losing coverage and needed some help understanding our options. Got a tailored plan based off of age, income, employment status, medical needs, dependents, preferred DR's and Hospitals, typical insurance usage, prescriptions, etc etc. I was told before I left, if I had any questions or issues arise along the way, to give them a call for anything related to our plan, coverage or billing. So the excellent service didn't stop at the point of making the first payment. If you are lost in a sea of plans, make your appointment! Thanks for all your help yesterday Marci !!

Our representative Jacob Cox is a knowledgeable professional that answered all questions and found…read morethe best solution for our situation. Definitely worth considering.

Zach and his team care about their customers and local community. They are honest and transparent…read morein their products and pricing. They have always answered my questions and provided assistance when I needed them. Highly recommend them for all of your insurance needs!

Russell Hudson is an expert! He answered our many questions and took additional time to navigate…read moreand compare plans for my elderly mother. I highly recommend Russell Hudson!

Shawna was very helpful in explaining my healthcare options and was pleasant and well-informed…read more I am thankful and pleased to recommend her to anyone who is in need of insurance policy assistance.

Well staffed, on top of things and very quick to resolve any questions. We have been with Travis…read moreand Matt for years and have enjoyed excellent service and competitive pricing.

Great service, very responsive, and helped me find the best coverage for our needs. Highly…read morerecommend!