I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Margy is absolutely wonderful! She had us in and out in twenty minutes. We never could have done…read morethis without her! She knows all the best insurance plans! So terrific!!!!!

We went to Margy when we had questions about new medicare coverage when we turned 65. She laid out…read moreall our options and helped us pick a plan that suited us best for both basic and supplemental coverage. All the details were handled by her. As time has gone on, we occassionally have questions and she NEVER fails to respond the same day. Call Margy, you will not be disappointed!

Mike came through on getting us a refund on a sold house. We thought it was paid through escrow…read morebut it was not and Mike found it. Thank you so much Mike. He assured me we would receive it yet I had doubt because of the insurance company, not Mike. Not only was he able to get us the refund, it was in our hands in about 10 days. It was not a lot of money, $845, but it does cover a quick trip to Vegas, Thank you Mike. Cheers!

If I could give zero stars I would. Got screwed over due to a mistake Goosehead made, and we are…read morebeing told there is nothing THEY can do to make it right. Also, the guy by the name of Tom is a piece of work, good luck getting anything but attitude and unanswered questions from that guy. Sorry Tom, but a pretty big life changing mistake that was made on your end does not require an "I'm sorry", it requires a reasonable solution. Please do not waste your time coming here, there's way better insurance companies that actually care about their clients. Do better Goosehead...

I just got a great auto insurance rate with Giles Insurance Brokers out of Anderson, CA…read more I had been with Allstate for 20 years, and switched to Progressive about a year ago for a lower rate. This past renewal, Progressive sent me a letter telling me they were raising mine and my hub's rates by 30%, at no fault of our own. They said it was due to demographics. Of course I was not happy. They wanted $210 per month to insure 2 cars, one with full coverage and one with liability only. Tiffany at Giles got all three of our cars covered with full coverage, a $500 collision deductible and a $100 comprehensive deductible, for less than that with Nationwide / Allied, which is an A+ rated company. She really took the time to look at the best options for us. Great, friendly service...check it out if you want to get a quote, and remember your broker doesn't have to live in the same town as you...you typically only talk to them on the phone, right? And if you are going direct to the insurance company, like I was with Progressive, definitely make the change to a broker...they really work for you and not dealing direct with the insurance company yourself is so nice. There are no fees from you to broker either, the insurance companies pay their fees. It's like having a personal shopper, but for insurance, saving you loads of time and aggravation. Bottom Line: Call Giles Insurance and ask for Tiffany, and tell her I sent ya...you will be happy you did! :)

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

I was called by Tony Metcalf. He was following up with me on a online interest for a quote I had…read moredone. I can't say enough about how helpful he was. He took the time to explain everything little detail to me and compare it to my insurance I had at the time (which I found out was actually terrible) I never once felt like I was trying to be sold something but that he was just trying to help me the best he could. He made Allstate look like a great company and I ended up switching at the end of the call. Again I am so thankful for Tony's help and kindness. I hope the right person reads this because he deserves to be recognized! Thank you!

I have been working with Mario Razo for a while now, first for my auto coverage and now for my home…read moreowners insurance. Love how he is always accessible and willing to answer all my questions. If he doesn't have all the information, he makes sure he gets back to me once he does. Very responsible, helpful, and caring agent. Would recommend him to anyone.

Christina is the best EVER!!!!…read more She has been my broker for 2 years now. She's sooooo helpful and fixes all my lame brain errors. I am truly thankful for all she does!

Extremely unprofessional and refused to respond to multiple attempts to find out the current states…read moreof quotes. Then went on vacation without notification leaving us in a bind to find a policy in time for the closing on our house. Terrible customer service. This is the response you can expect from Christina when you ask about the progress of your Quote "I do the quotes in the order received and I have several other clients that I am quoting as well. Since your home is in the brush area, it takes more time to search for a carrier. I had received your quote from one of the general agency and I was about to e-mail your quote to you when I just read your e-mail. Your e-mail was rude and I do not tolerate disrespect to me. Based on that, feel free to find another agent. Christina Day Insurance Services"

Took a flustering situation and made it so easy in under a half hour…read more All signed up and covered. Pre or post Medicare age. We were losing coverage and needed some help understanding our options. Got a tailored plan based off of age, income, employment status, medical needs, dependents, preferred DR's and Hospitals, typical insurance usage, prescriptions, etc etc. I was told before I left, if I had any questions or issues arise along the way, to give them a call for anything related to our plan, coverage or billing. So the excellent service didn't stop at the point of making the first payment. If you are lost in a sea of plans, make your appointment! Thanks for all your help yesterday Marci !!

Shasta Health Services was extremely helpful in assisting us in obtaining part B medical coverage…read more From the consultation through the purchase, Ross went out of his way to inform us on availability and guidelines pertaining to our specific situation. Highly Recommended! Thank you so much!

Very impressed w the speed of service. I had a claim and Zach made sure everything was done and…read moredone correctly. That made things super smooth for me. Zach and his team are on top of it!

Our representative Jacob Cox is a knowledgeable professional that answered all questions and found…read morethe best solution for our situation. Definitely worth considering.

Russell Hudson is an expert! He answered our many questions and took additional time to navigate…read moreand compare plans for my elderly mother. I highly recommend Russell Hudson!

Shawna was very helpful in explaining my healthcare options and was pleasant and well-informed…read more I am thankful and pleased to recommend her to anyone who is in need of insurance policy assistance.

Well staffed, on top of things and very quick to resolve any questions. We have been with Travis…read moreand Matt for years and have enjoyed excellent service and competitive pricing.

Great service, very responsive, and helped me find the best coverage for our needs. Highly…read morerecommend!