Fantastic experience! Staff was helpful, kind, smart and attentive and the full medical team was thoughtful and answered all my questions. I would 100% return. read more

The doctor and staff and nurses are all very friendly, helpful and caring. I have been Dr Ma's patient since 2015.

Great follow-up and caring thorough approach to diagnose a tricky G-I issue. So glad have him as my physicisb.

Terrible office. Unresponsive, unhelpful, extremely rude, and then they charge you for random things like returning a phone call. Avoid at all costs! read more

Dr Manns main office receptionist is incredible rude. The front office staff is cold as ice. Takes days to get a call back and then i found out without any one telling me that every phone call is billed as an office visit. I had an allergic reaction to a medication and it took almost a week to hear back from the doctor. Then they charged me for the call and never checked on me or suggested an alternate treatment. Seems they forget they are in health care and that people need care not rudeness. read more

These people don't return your calls. They have my medical records and I can't get a hold of them. What kind of operation is this? I'm not even sure they're still in business. Total waste of time! read more

The doctor has been perfect, all procedures and after care has been super. Call backs are very timely and all instructions have been easy to follow and understand. The office has been so timely. My go to G.I. Doc. read more

Do not let the other poor reviews scare you away from going to see Dr. Man. This office really deserved an updated review. I am giving them a 5 star based my recent visit in Feb. 2019. The office staff that helped us in person and over the phone (many times) are all very friendly and helpful. When I was told that Dr. Man will return my call on a specific date and time, he always does. Also, I never have problems getting a hold of the staff when calling their office. The lady that helped us at the front desk that day was super friendly, too bad I forgot her name, she can also speak Cantonese. Dr. Man is patient and listens and answers to our questions clearly. Husband just had his colonoscopy done by Dr. Man and he has no complaints. It's also better for us in terms of location that they moved from Downtown SF to Shrader in the Richmond District. read more

After having a pleasant phone appointment with Dr. Man I scheduled an appointment for a routine colonoscopy. On the day of the appointment I arrived early, as suggested. Initially there was an issue with my paper work which left me a bit frustrated but with the help of the reception staff the issue was resolved. When it was time for the procedure the process was impeccable. The nursing staff and Anesthesiologist were great. Dr. Man had a very calm bedside manner that immediately put me at ease. The procedure went well and in the end I was extremely pleased with the care I was given. I highly recommend Dr Man. read more

Let me start off by saying, I had been a patient of dr. Man for 2.5 to 3 years. In this time, I have had many ups and downs when it comes to my Colitis, but mostly downs, due to incompetency of dr. Man, who failed to take charge on my situation (at the time I had been having diarrhea, blood and a lot of pain for over a year, nonstop). 1. He underdosed me THREEFOLD for Azathioprine, which caused the meds to not work. I am now taking Azathioprine in the right dose and it turned out to be the right medication for me. 2. I was going to start taking Remicade December 2013, and he didn't bother telling me to take a TB test; I happened to look it up and asked whether I was supposed to do it. He said "yeah, go ahead and get one". Really?.. He was supposed to tell me that from the start because it is IMPORTANT that patients do this so they don't develop a TB infection. 3. During Remicade I starting coughing. I mentioned the cough to him and he did not show any concern for it and went on talking about something else. I was also never monitored when it comes to labs, not on Remicade or Azathioprine. This lax attitude from his side almost cost me entrance to university because it gotten so out of hand. I developed a severe pneumonia in that time; I had inflammation in my throat, voicebox, esophagus, stomach, intestines and lungs as well as a bruised rib from couging. I called his office, urging him to call me back, saying that I felt extremely ill (I could barely move anymore at that point). He called me back 2 weeks later, "so, I heard you've not been feeling good" Seriously? It is scary how he just does not give a sh*t about his patients. After this incident I left this practice. I have moved on to Stanford research hospital, where I am now and have become virtually symptom free within 2 weeks. I've lost too much time feeling hopeless, in severe pain and was almost going to go for his suggested colectomy. This experience opened my eyes when it comes to physicians- they are not all created equal, and frankly; this guy should lose his license if it were up to me. I definitely do not recommend him. If you have a non-complicated illness, he may be right for you. If your case is more difficult to handle: save yourself the trouble and find yourself a skilled doctor, like the ones at Stanford. read more

Dr. Man is completely professional and very thorough. He takes the time to explain things, and he doesn't make you feel like an idiot because you're not a doctor. I needed a third opinion after Dr. Man provided me with a pretty good second opinion, but I'm not sure that that was actually his fault. No one seems to know what's wrong with my insides. read more

The office staff is rude beyond reason. it's impossible to get anything out of them and it took me 4 weeks to even get in touch with them so I can make an appointment. They just seemed angry and grumpy and very reluctant to even make an appointment when I finally got hold of them. After my appointment, it took another 30 minutes for them just to check me out. It shows incompetence on the side of the doctor to keep employing these people. While Dr. Man seemed knowledgeable, he just didn't seem to take much interest in my health without following up. Their bills were unreasonably high and filed to insurance to maximize how much I would pay out of pocket. I strongly recommend you not go to this office. read more

Excellent Doc. I went in for an endoscopy, and the staff was very thorough, and friendly. The procedure itself despite being invasive, was not as uncomfortable as I thought. Thorough, smart and a generally friendly person. Cheers Ryan read more

I really like Dr. Man. He is very knowledgeable and smart. And it's always a pleasant intellectual conversation when you discuss your health with him. He did an awesome endoscopy procedure on me and was very informative. I also really like his welcoming and personable staff. Highly recommend him for any GI issues. Also- I found him on Yelp! so I owe it to yelpers! read more

SUPER efficient. Had a great experience right from the start. Dr. Man's receptionist called me back on the same day I had left a voicemail (Monday). After a few questions, she told me that Doctor Man would give me a call sometime in the afternoon. As promised, he called me on the same day and screened me over the phone only to conclude that I needed to get a colonoscopy asap. His scheduler was able to squeeze me in on that same week (Thursday). Not a fun process to go through, but it was so fast that it felt like it was merely a dream. Doctor Man was great, the staff was wonderful, and the process was quick. And that's what I consider a well-deserved 5 star rating. read more

They never answer their phone! Its so hard to reach them! Ashley should just get fired lol. I dont know what shes doing in her life. Or just hire another front desk. Like most of the review, customer service is bad. I wouldnt go here but my client wants to go here. read more

Dr. Man is knowledgeable, competent and caring. In 2009, he performed a successful GI procedure on me, for which I am still grateful.

I saw Dr. Man recently for a colonoscopy screening exam at St Mary's Medical Center in San Francisco. It was a first rate experience all round. His office staff are courteous and efficient. He did not require me to see him prior to the exam, and called me to do a phone consult, which was very convenient. The St. Mary's G.I. Suite nurses were very attentive. The colonoscopy was very smooth, I didn't feel a thing, and the sedation was very well managed. Dr. Man called me a few days after the procedure to discuss my biopsy results in detail. He is also highly recommended by other physicians-see recent Bay Area Checkbook recommendations. I am a procedure RN by profession, and am also professionally impressed! read more

Dr. Man is great. I went in to find out why I've been living with stomach pain for the last 16 years and he was very thorough in his questioning process. He ordered me some tests and suggested I go off gluten for 1 week to see how I feel. Of course, I feel great so I might already have a diagnosis! (Still waiting for the test results though). He is personable and easy. His staff however, a little hard to understand on the telephone. All in all it was a good experience. read more

I saw Dr. Man yesterday and I was very impressed. He did not rush through the appointment, like many doctors do, he asked a lot of questions and listened intently. He gave me a prescription and told me to call him with any questions or future problems. I would definitely go back and I would definitely recommend him to anyone. read more

Dr. Man is very nice and listens to what you have to say. His staff called me several times to follow up after a visit and I have never gotten that type of service ever before. Would highly recommend. read more

Dr Kevin Man is a wonderful gastroenterologist. He is caring, and thorough and responds quickly. I was referred to him by my primary care physician and so far within a week he has been very good to me. We are still working through some tests, but I had some procedures done this morning and he was fantastic to deal with. read more

Not very impressed. I did a test/procedure to find out what is causing my abdominal pain on Thursday. The test was done very quickly and painless. He told me to call back the following Monday to get result. So i did call on Monday and was rudely told to call back on Tuesday or Wednesday by the receptionist because the result have not came back yet and usually takes 2 business day. If it takes 2 business, why did he bother to tell me call on Monday to followup? I called back on Tuesday, hoping to get the result, and was told Dr. Man was business. The receptionist told me to leave my phone number and Dr. Man will call me back, which of course he never did. Not very professional. Then I called on Wednesday and was told he don't work on Wednesday. Great! Now I have to wait another day. Luckily, I'm not very sick This is my first review. I can't believe I have to write something negative. read more

Dr. Man is amazing. I started having unbearable stomach pain this week and was able get in the same day I called. The very next day I was able to get an endoscopy. I went through the procedure without any sedation and did not experience any pain. Dr. Man is very skilled, thorough, gentle and has the best bedside manner. I highly recommend him!! read more

Unresponsive and Slow. If you think you really have issues, I would not recommenced this office.

Went to Dr. Kevin Man twice recently..... was not overly impressed with the visit. He rushed through both the meetings, didn't ask any questions, was not helpful in any big way and gave some expired medicines which I didn't use. He seems friendly enough and listens to you, but a good doctor should be a bit more proactive in finding out what is wrong with the patients and probe a bit to find out what might be the ailment, causes etc. If a patient is diagnosed already, it would be helpful to give some advice on how to deal with it, precautions to take and all that. This guy doesn't do any of that. He scheduled another follow up appointment, which I canceled just now. Why spend another 15$ on co-pay for a 3 minute face to face with a doctor who gives less advice than can be found for free on the internet??? Oh and the staff act up sometimes ..... if you have an appointment, you will still not get to see the doc at the time you specified (why have an appointment - if they can't keep it??), you will still have to wait and the wait will be longer than the meeting with the Doctor. Save your time, don't do the mistake I did. I'm sure there are better GI doctors in and around the city. Good luck!!! read more

Rotten incredibly bad place. Customer service is the worst I have ever experienced and I have experienced a lot of it. First off I spoke to Dr. Man by phone from a referral of a general doctor the great Dr. needs to screen the referrals. He determined I needed an endoscopy and told me the surgery coordinator Ashley would call to schedule. She never called, so multiple times I called finally getting her we are talking and she apparently cannot hear me I can hear her talking my phone is fine so she hangs up on me. Now I am the customer TRYING to do busine$$ with her, wouldn't common sense tell you as the business to attempt to call customer back? Yet I had to call princess back because of course she hangs up in mid call. She then said she would mail the instructions guess what never mailed. So I as the customer had to call and then go to the dr office and pick them up wasting my time and money! And I had to do this because if you do not follow the instructions the day before they will cancel - and charge you! Turns out there were 2 pages to instructions but as a never had this done before paying customer I had no knowledge of additional instructions. And she scolds me when I call the day before to ask. I also as stated had not had this done so had a few questions/ concerns too bad if she had to waste a whole 5 minutes answering. She let me know it was such a burden - major attitude. I was not aware until this call that I was to go to 3370 Geary I almost showed up at 450 Sutter. nothing like providing customer with all relevant information! It was scheduled for 8:00am though I was first instructed to be there by 6:30am when speaking to them. The day before I had the standard day before procedure reminder call left a phone message saying report at 7:00am. So I call Golden Gate not the dr's office so to avoid Ashley and was told 6:45am now given this is early in the morning time is important - my time especially since I had to get up at 3am to drink 3, 16 ounce cold glasses of water and nasty medicine. So I show up as ordered then sit until 7:30AM, just waste my time. Can you imagine if wa$ted their time? Even though instructions and over the phone was told must be there early because sedation takes over an hour. Total lies does not take an hour to sedate. I get there and see it is like a cattle heard and that is how they treat us. I get these extensive forms to sign about how I five up all rights and must pay for whatever they demand nothing like you ever get cost upfront as I knew going in but what was truly shocking is the financial interest. The dr has a financial interest in Golden Gate and if I wanted I could arrange elsewhere. Now they tell me this at 6:30am on day of appointment when it is too late to change venue? Seriously, conflict of intere$t maybe? Corrupt. They also had to take a picture which I protested being yet again victim of personal data breach by Equifax. It is required for insurance fraud and they secure it blah blah blah. Really? Well they could see my face and driver license while standing in front of them so I was verified it is not needed for retention and as for encrypted and we take all precautions.... that was what The Boeing Company, Equifax, OPM, IRS Heartland Payment Systems and Target to name just a few larger organizations swore to as well! And of course if stolen there are no consequences. The great almighty Dr. Kevin Man arrogant as ever could not bother with me talks to me maybe 1 minute before procedure. I am told he will speak to me after. As I come out of sedation I am told immediately to get my clothes on I tell them I do not feel well and it like the military standup put clothes on right now. I ask what time is it? It is 9am! My ride that they insist I have by Commandant Ashley ordered be there at 9:30am. They could not let me have a 5 minutes waking up from sedation for the money this is costing? How rude and unsafe. One does not everyday wakeup from being drugged, unless you live in the Tenderloin. Of course no mention of Dr. stopping by. Also there was no privacy as I put my clothes on this was facing counter in the recovery areas with several medical staff stationed and others going by totally degrading unprofessional and rude. As I am changing Kevin The Man shows up and cannot be bothered with me for a mere 2 minutes. He tells me nothing. He never bothered to ask where pain was beforehand never showed any interest in finding solution or treatment did not care I had pain then so it is just go through all this for nothing. If the medical professional had skin in the game they might have to perform the job they are paid incredibly well to do! So I am whisked out to waiting area and order to get up and sit in chair - it is 9:08am I sit there until 9:30am. There was plenty of time to give me a whole 5 minutes before changing but I had a cattle prod named Nurse Ratchet in my back! There must be a better choice than here. read more

It's been three months since I first contacted his office and I have nothing to show for it. No prescriptions, no answers, and no contact. Meanwhile, searching for solutions on the Internet for free have provided me with some actual short-term relief from my problems. He seemed very nice and considerate, but didn't provide me with any real help, and just stopped contacting me altogether. I spent two weeks trying to get him to call me at one point (because I can't call him) to discuss something that could've been resolved over email in a day. Basically, he charged my insurance company a fair amount of money and I'm left to deal with my problems by myself or find another doctor. read more

Worse customer service ever. Don't except Ashley at the front desk to help. After a visit with Dr. Man, he wanted me to get a colonoscopy so he directed me to Ashley, the lady who does scheduling. She gave me a bottle of cleansing solution to drink the night before my procedure and then scheduled me at St. Mary's for the colonoscopy. As advised, I took the solution the night before my appt. and went to my appointment first thing in the morning. I then was turned away and told I could Not have procedure done because Ashley scheduled my appointment with a clinic that is not in my insurance network. I then called back that day to talk with Ashley, as St. Mary's advised but Ashley was on lunch so I left a voice message to ask her to call me back. No call back. 5 days later I call again and spoke with Ashley. I told her everything from the beginning. She advised me to call my insurance and find my own network and so I did. When I called back to tell her who is in my network so that a new referral can be sent, she stayed quite on the phone and said "ok.... do you need there number". No but I do need there office to send a referral, like the first time but this time to the right person. Ashley made this entire situation embarrassing and humiliating as I had to walk into there office and ask what I need to do to get an colonoscopy sent to a office, since there office are the once who thing I should get one. If Ashley feels comfortable talking to patients like the way I was treated, it steams from the lack of care of Dr. Man and his limits of Miro-managing employees. read more

This rating is based completely off of the awful staff experience I have had with this office. I am hoping that my appointment with the doctor can change things. I waited over a month for the doctor to come back from his vacation for an appointment, when he finally did a woman called to confirm my appointment. When I called back to see if there was another time available an extremely rude, combative and generally not helpful woman on the other end insisted my appointment was at a different time then when I said there is a communication problem within her office she started questioning why I need the appointment at all. Is this how they welcome patients in need of care? San franciscans demand good customer service and if the women in this office don't get their act together this practice will never thrive. read more

Do not waste you time going to Dr. Man. Rude and incompetent staff throughout the office. They are not helpful and do not attempt to be. I had previously seen the dr and he put me on medication that I had already been taking that was only making me feel worse, he was in and out of the appointment in 15 mins. I had an endoscopy procedure and they told me the day before that I needed to pay $300, after my procedure I find out that my insurance had also paid that $300 and covered the rest of the expenses. It took daily phone calls for months to finally be reimbursed by his office. I recently returned to his office after getting new insurance through covered California, I have the same provider and plan. Of course they don't accept any insurance through covered California. These money grubbing people should be ashamed of themselves and do not deserve to be called healthcare providers. read more

Have no problem with Dr Man as of yet; my problem is with the receptionist's incompetence. A simple common courtesy call would be appropriate but no that's too much for her to comprehend. When sending a lab form for blood draw why not inform the patient of such and when and where to go. I have NO problem telling her where to get off and if there are ANY hassles that arise from this review I will most assuredly inform Dr Man and other representatives concerning his practice to carefully and literally kiss my ass! read more

Dr. Man is very professional. He has wonderful bedside manner and I felt very comfortable with him when I went through a couple of procedures. I had a question before my procedures and his secretary put Dr. Man on the phone with me, which I found to be wonderful - I can never even get my GP on the phone, I always have to go through nurse after nurse. The procedures were quick and for the most part painless and they get you in and out of there. I would have liked to talk to the Dr. right after my procedure but I was still quite out of it from the sedation and medicines they gave me so I am waiting until my results come in. Overall, he is a wonderful doctor and I would recommend him to anyone. read more

My partner and I have been patients of Dr. Man for many years. Professional & caring. Great full to have him as our primary care physician. Great staff as well! read more

Dr. Mann scores a 5. OFFICE STAFF scores a 0!!! Both myself and my wife were his patients for many years. HOWEVER, because of his office staff's continued personal "insensitivity" to our concerns, their "poor manners" in addressing our questions and process - AND THEN EVEN MORE IMPORTANTLY, their "professional ineptness" in handling forms and procedures that were of "live saving magnitude" to me which had to be corrected and remedied by other health professionals, we were "forced" to change doctors. Dr. Mann, GREAT! Office Staff, BAD! read more