Dr. Kwon performed a routine colonoscopy on me. She was professional, skillful, intelligent, articulate, and considerate. Just great! Subtracted one star for the difficulties getting hold of a human being on her phone system. read more

Kwon...what a rude, insecure excuse of a physician. Bedside manner = D-. Pumping out 4-6 procedures a day at the facility that she has a financial interest in is deeply unsettling. No real interest in resolving your issue. We're all peers, Kwon. I'm the retired attorney, you're the clinician. Now get busy on the differential diagnoses. read more

This review is purely for the office staff, as Dr. Qwan is very good at what she does. She is knowledgeable and personable, if you ever are able to actually get in touch with her. I have called AND messaged through MyChart, and weeks have gone by with no response. I can't imagine that she isn't losing patients left and right because the staff that runs her office is incompetent. read more

I wish I had read these reviews before selecting Dr. Kwon for my colonoscopy. I had no issues with Dr. Kwon, but her office staff is beyond rude. I was in for a screening colonoscopy and two polyps were found and removed. I was charged because they found the polyps. But under the Affordable Care Act, patients should not be charged if polyps are found during a screening colonoscopy. I am appealing with my insurance company, however, this woman Susan from Dr. Kwon's office threatened to send me to collection and then hung up on me. What kind of treatment is this? If their staff treats their patient so rudely, what does that say about their practice. Beyond disappointed and unfortunately probably nothing will get done because there is no way to give this feedback to the doctors who might then actually do something to ensure their staff can better represent their practice. read more

Dr. Kwon continues to provide extraordinary care! I have been a grateful patient for many years.

Dr. Kwon has been my doctor over the last 10 years. I am so appreciative of her work and responsiveness. I've had to contacted her a few times and her responsiveness is amazing. If not the same day within a short time. Yesterday was as case where she got back to me the same day. She took her time and provided an answer and guidance on next steps. As usual I felt taken care of. Also, the office has been great. Sometimes I have to leave a message but my experience has been they get back to me by the end of day or shortly thereafter. Thanks Dr. Kwon and your wonderful team! read more

Dr. Kwon is the best GI I've ever had the pleasure to work with. She is professional, speedy and wonderful. Love her and would highly rec to anyone looking for a good GI! read more

I just had my first colonoscopy check up. Wasn't sure what to expect at 7 am in the morning hardly no sleep. Their staff are so professional and efficient. They take such good care of you and are so friendly. I felt very comfortable. I was in and out 45 min. The process was very smooth. I would recommend anyone needing this routine check. Thanks again Dr Kwon and friendly nurses. read more

I had a very good first appointment with Dr Kwon who agreed to take me on as an established pt. The very negative is that the office staff never picks up tHe phone and does not return calls.I was told when I finally went up in person to the office "Our phones cut off at 4 pm.After that if you have a problem you can go to an ER." Additionally,when I emailed Dr Kwon to let her know that I would like a follow up appointment I never heard from her or her staff.Very unprofessional, bordering on unethical practice. read more

If you're looking for a specialist who will support you as a patient, look elsewhere! Dr Kwon clearly doesn't care about the health and well being of her patients. I have been a patient of hers for over a year but I am fed up with the lack of support and will be finding a new specialist. Her office doesn't answer the phone and will never call you back - even though the message on the answering machine tries to assure you that they review messages hourly. I have been trying to contact her office about an important medication refill as well as a procedure that I need to schedule. I've called them numerous times for weeks on end and I have not heard anything back. Sure Dr Kwon is friendly if you are lucky enough to be graced by her presence, but it's clear that she doesn't really care about her patients. Otherwise she would have taken action about the poor quality of her staff and support. read more

Had a endoscopy and colonoscopy months ago with Dr Kwon because Dr Ripper was out of town for a few weeks. Dr Kwon was nice from the brief second I talked to her right before surgery. After the procedure she ordered a few labs for me to get done but after the results came in, Dr Kwon and her office refused to go over the results and told me to call Dr Ripper. I would of thought since Dr Kwon was the one that did both procedures, ordered the labs, etc. she could of called and went over everything. This experience all around has just been a nightmare. $6,000 later and still have questions about my results. Oh, and on top of that I had to spend another few hundred dollars because Dr Kwon did the procedure instead of Dr Ripper. I wish i could take it all back.. read more

I love Dr. Kwon. She's very understanding, non judgmental, and knowledgeable but her office/assistants are absolutely horrible. New patient booking an appointment? Good luck. Following up with their office (when they should be reaching out to you)? Have fun trying to call multiple times a day to get through. I pay $$$ for their service and I expect a certain level of professionalism. But unfortunately, they rarely pick up the phone or fax any forms/papers in a timely manner. It has now been about 9 months since my initial appointment and I still haven't gotten my GI problem resolved, and it's 90% due to how incompetent and slow the office is. The only time they will be fast is when they bill you. read more

Dr Kwon nice but can never get thru on phone. Can't get prescription which is important. Not sure why maybe she never gets messages. read more

I have no problem with Dr. Kwon, so this review is for her assistant alone. She is the worst. I have never encountered anyone so unfriendly in healthcare - she was extremely unwelcoming and curt when I called on the phone to request an appointment. There was no "hello" - I was only met with a "Dr. Kwon is booked for the next month and there's no availability for you unless you can wait that long". I was so taken aback by the experience but I figured she must have had a bad day and decided Dr. Kwon was worth the appointment. Still, I was surprised that I didn't receive a follow-up appointment confirmation call or email from their office. I had to follow-up myself and speak to the assistant again. She was again rude and interrupted me on several occasions when I simply wanted to check my insurance plan coverage and confirm my appointment, and she hung up on me right away assuming I had no other questions. Ridiculous! I'm convinced she just has bad days all the time. Please find someone more professional for her role. Patients need patience and a welcoming environment, not feel like they are uncared for the moment they call to seek help. read more

I just had to take a moment to recommend Dr. Kwon. She's everything you want in a doctor: expertise and sincere caring. If you need a GI, and you're lucky enough to get accepted as a patient, you won't be sorry. Swear to God. read more

Annette Kwon was rushed after my colonoscopy and bedside manner was weak. Subsequently made an in office appointment due to some disturbing symptoms 3 months out. I had to drive an hour and 15 minutes to the appointment. Parking was bad and I showed up 16 minutes late for my appointment, despite patients waiting for her more than 15 minutes and refused to see me. I hope my symptoms are benign and I am able to get into another gastroenterologist. read more

Dr. Kwon is fantastic and super attentive. A super listener and a fantastic bed-side manner. I am a anxious person and she has been such a fantastic fit and blessing. I recently had a colonoscopy and endoscopy and I couldn't have been in better hands. I was never rushed for any appointments and all, yes ALL of my questions answered. I highly recommend her for her patience, empathy and her knowledge and experience!! read more

I finally got a hold of the office. I am glad they finally decided to pick up because Annette Kwon was a sweet Doctor. They finished the colonoscopy procedure in an hour, which was fast. read more

My problems started with trying to book my first appointment, nobody returned my phone call for many days. Now this should have been my warning sign. I have been chronically sick and it seems to be mostly digestive related problems. Initially Dr. Kwon was a really lovely person, she had wonderful bedside manner. She was very responsive to my concerns in the beginning, she ordered many tests including a colonoscopy, endoscopy. However Dr. Kwon could not figure out the problem after the basic tests over the span of two months. Then she stopped returning my phone calls. Keep in mind, she is the only doctor I know that does not offer email as an alternative contact and nobody including Melissa her assistant picks up the phone, I have called her office 25+ times and it always goes straight to voicemail. At one point I was having a minor medical emergency, I was told that Dr. Kwon was on a vacation and I was referred to Dr. Jane Melnick. Dr. Melnick promptly helped me with a new prescription, which I ended up being allergic to. I brought these concerns to Dr. Kwon when she came back from her vacation and she suggested I needed more, extensive testing if I was still having the same health problems and possible surgery. After in which she sent me to get a CT scan, then nothing happened. I called after two weeks & left a message on the voicemail. No response. I call again and leave a more urgent voicemail, seeing that I am extremely sick at this point, many months have passed with minimal results. No response. After approx. 1.5 months I get a voicemail on my phone from Dr. Kwon in a very rude tone stating nothing was wrong with my CT scan, she assumes I am fine and basically good luck with everything. I also had billing issues with Dr. Kwon's office but it was resolved after 4 months. I am done with Dr. Kwon, shame on you for treating patients with such disregard. The team of other doctors that have been helping me with my health issues apologized on her behalf seeing that it also make California Pacific Medical Center (CPMC) look bad and I will now be forced to see someone for GI outside of CPMC. read more

I'm 50+ and went to see Dr Kwon for a diagnosis for some GI issues. I had an endoscopy 3 months ago and I have yet to receive the diagnosis despite 4 emails to ask her to call and leaving 2 messages with her office. I've paid over $4000 for a diagnosis that never came, several hundred dollars for biopsies and have yet to receive an explanation of the results. I found her friendly and with a good bedside manner but cannot comment on her expertise because the outcome is that she never delivered the results to me. My recommendation is to find a doctor that follows through once the payment is made. read more

Called 7 times for an appointment. Got one call back asking for insurance information. I called back and provided it (Aetna PPO - I am very well covered, thank you very much). Never heard from them again. I am shocked that any HCP would treat a patient/prospective patient this way. Maybe a remodeling contractor or a plumber, but a person seeking medical care from a person who has sworn to do no harm and abide by the Hippocratic oath? Shocking. read more

Dr. Kwon is great. Her bed manners are impeccable. She is very responsive, even if she is super booked she takes always the time to call back at times later in the evening. She takes her time discussing options and both myself and my husband are pleased with the care she bestowed upon us. With regards to her office , her assistant runs a busy office and doesn't have time to "fluff" but she has always gotten back to us and responded in a timely manner. We are glad to have Dr. Kwon on you care team! read more

I had a colonoscopy with her office and she told me that she would come in after the procedure to tell me how it went- well forget it, she left to go somewhere. She also said that at about a week after the procedure they would call me with results Now, it's been 2 weeks... no call, no call back. (but the bill came!) read more

Dr. Kwon is everything you would want in a doctor: super friendly and approachable, professional, knowledgeable, and understanding of your needs and concerns. I've seen and/or consulted with her 4 times now about some GI tract issues, and each successive time, she has been prompt to follow up (i.e. she calls when she says she will and doesn't act rushed) and has been considerate of my preferences, such as avoiding antibiotics. Dr. Kwon also made herself available to me by phone and email when I needed her. Even though I have yet to get down to the bottom of my digestive issues, she has tried hard to give me the answers and assurances I need, and she nothing but my highest recommendations! read more

I was referred to Dr. Kwon by my GI doc, Dr. Jane Melnick (no issues with Dr. Melnick, I think transferring patients is normal in large medical practices). There are a number of qualities I appreciate in Dr. Kwon, my top two are that she's smart and practical. I had elevated liver enzymes for the past few rounds of blood work and Dr. Kwon didn't stop until she got to the bottom of things. (bad pun, sorry...). Her investigation began with blood work, then an abdominal scan, and finally, an E.R.C.P. procedure I was diagnosed with biliary liver disease, somewhat common in Crohns patients. In all aspects of the diagnosis process, she was easy to talk to and answered my questions in a straight forward manner, using language that was easy to understand. She also went above and beyond the call of duty. I was diagnosed around the Christmas holiday 2010 and I had been in the hospital twice in one month; I was very impressed when she dropped by one evening to see how I was doing. Very compassionate and thoughtful. In all aspects of the discovery process, she treated me with kindness and compassion.. Dr. Kwon is bright, talented and personable. I highly recommend her. read more

My first advice to you would be to cut down on the coffee and the booze; if that fails and you still need a GI doctor, here is my recommendation: Though I would have preferred to never need to go to a gastroenterologist, once I did need to, I was glad to have found Dr. Kwon. She was thorough, smart, great bedside manner, and the procedure I had done (endoscopy) was a totally smooth experience. She was particular impressive in making herself available after the procedure to answer questions. read more

Wow, to think I was contemplating cancelling this appointment for fear of needing a colonoscopy (tmi?)... Dr. Kwon was so personable and asked the right questions to get to the bottom (badum ching!) of my issues. GI issues are not easy to talk about; however I felt like I was having a conversation with a friend. She offered some suggestions and said to follow up via email - how nice it will be to communicate this way vs. $40 office visit. The one snafu was having to wait a little bit longer than expected. I'm early by nature so waiting almost 30 minutes after my appointment had me a little on edge, but I was completely at ease once in the exam room. I've been so happy with all of the Drs at this location, can't recommend them enough! read more

I saw Dr. Kwon for 5-6 years (until I moved) and truly loved her. I even drove from the East Bay to SF (over the bridge!) to continue seeing her for 2 years. I see that some people complain about her office staff and their communication- which is fair- however, Dr. Kwon herself is amazing. I have had an intestinal disease since childhood and had many Gastros (some great, some NOT) and she is a great one. She routinely called and emailed me after work hours to address my concerns and always made me feel comfortable and like a priority. I very much recommend her. read more

I've never posted a review before but felt I needed to this time. I am a current patient of Dr. Kwon's and have been trying to schedule an appointment. After 3 emails, 4 calls and an in-person visit to the office where I was told to leave a handwritten message I have yet to speak with anyone about scheduling. I have no idea what is going on with her front office staff but she's just lost a patient. I really liked her so it's very disappointing. read more

Dr. Kwon was my GI doctor for about 5 or 6 years. She was very nice, very helpful and great bedside manner. I was so happy to have found such a great doctor. I thought Dr. Kwon and I had the perfect doctor/patient relationship. A couple weeks ago I was scheduled for a colonoscopy at a hospital to be done by Dr. Kwon. Dr. Kwon is well aware that I have a major problem taking the prep liquid for this procedure. So, the night before my procedure I drank the first bottle as directed. It made me so sick that I had to go to bed. I remained really sick all night, therefore causing me to get only about one hour of sleep. The morning of the procedure I was suppose to drink a second bottle of prep. I got up and was walking to the kitchen to take that 2nd bottle, and got very ill just thinking about it. So I decided to lie down and try to calm myself and convince myself that I could take it. As I had only a nap during the last night, I fell asleep and woke up way late for my appointment. While I admit I had thrown everyone off schedule, I was not prepared for what was to come. As I was still sick, my partner made the choice to phone Dr. Kwon to explain the situation. She answered the phone, my partner introduced himself and Dr. Kwon immediately went off on him. It was so loud that I could hear her screaming from his phone. Not only do I consider this extremely unprofessional, my partner has no connection to her whatsoever. He was merely making a call that I couldn't make to explain things to her. She continued to scream and I heard my partner say, "Don't scream at me ma'am, you and i have no relationship. " Other words continued and my partner hung up on her. I soon received an email from her blasting me. She proceeded to tell me that I never followed her plan of care for me. This is so not true. This is the first time anything like this happened between Dr. Kwon and myself. What is true is that during one of my colonoscopies, Dr. Kwon perforated my large intestine causing me to be hospitalized for 4 days. The lesson here is that Dr. Kwon is a great clinician, she's intelligent, very sweet, and very thorough in her appointments. Do not ever do anything to upset her or she'll be on your back like a black feral cat. read more

i second the emotion of those who have had horrible experiences w/ dr. kwon's assistant - interactions with her previously were not so bad, so maybe it's a Monday thing - but no patient should be treatly so abruptly and rudely, no matter how unhappy you are about coming into work after the weekend dr. kwon herself is a doll - but i have to ask myself if i'm willing to put up with such a complete lack of courtesy and compassion... read more

Very disappointed with my doctors new assistant Mary. She is not approachable and unfriendly. When I ask her questions she acts like I am bothering her. She was telling me I have to wait for a month just to see my doctor even though I wanted to see her sooner. This is very upsetting since I have been coming here for 5 years and Melissa the previous assistant was amazing and accommodating with appointments. I hope Dr. Kwon will find a better assistant like Melissa. read more

So far I've had only one appointment with Dr. Kwon. She had a friendly manner and I appreciated not feeling rushed on our appointment. She heard me out an her suspected diagnosis was spot on! I didn't have to waste time on a bunch of unnecessary tests trying to reach a diagnosis. However, she promised to let me know when a medication would be ready for pick up but I never received a call from her or her office. After leaving a voice message to follow up I was very disappointed to find out that my medicine had been available for me to pick up for nearly 4 weeks! All the while my infection and quality of life had gotten worse. I guess I just slipped through the cracks. read more

Dr. Kwon is bright, a sensitive listener and a great find for those with gastrointestinal issues. I particularly appreciate that Dr. Kwon is alert to her patients' concerns and addresses them competently and promptly. read more

A surgery nurse that I know highly recommended Dr. Kwon. I was not disappointed. She and her staff were friendly and put me at ease. I give her and her staff 5 stars. read more

I just had an appointment with Dr Kwon to evaluate my IBS and GERD. She could not have been more kind, personable, warm and inquisitive. She performed an endoscope, and again, she and her staff were so reassuring and attentive. She called me today with the results and spent time talking about my symptoms and a protocol. I love this physician. read more

Dr. Kwon is the type of doc we all hope for. I can't say enough about every aspect of her treatment of me and my problems.

I'm not much of a yelper, but have to thank yelp for helping me find Dr. Kwon. As nearly all of the reviews on here state, she really is an amazing doctor. Of course her credentials are top-notch, but she's just so great with patients (in my experience). Having been experiencing difficult GERD-like issues recently, I was a bit on edge going to visit a GI doc (at a relatively young age). She asked me all the right questions to flush out all the symptoms I was having, and put my mind at ease leading up to my endoscopy. In fact I had called a week or so before my appointment with questions and she personally returned my call in literally 15 minutes. On top of that I have a family history of polyps so was also concerned about that. Again...talking with Dr. Kwon made realize it was best to get both things checked out. The day of procedure(s) were quick and painless & now am so glad I found such a thorough doctor to guide me through. She just called to follow up on the results and explained everything in such a simple and practical way. She really can't be beat. If you're having any GI issues and are struggling to address them, do yourself a favor and book an appointment with Dr. Kwon. read more

I wish there were more stars as Dr Kwon is unique in today's medical service environment. She is very knowledgeable and has an amazing bedside manner that is so genuine and entirely present when she treats you. My first visit to her was about 3 years ago. Once in the exam room for merely 3-5 minutes a knock at the door and a cheerful warm woman enters and says "Ms Pxxxxx, I am so sorry to keep you waiting, I'm Annette". Wow...I was barely waiting at all....and to greet me so warmly and person to person was very meaningful. She was very 'present' in the discussion, never rushed, intent to listen to my concerns and clearly informs on her professional opinion and treatment options. More recently I had an emergency GI situation and was unable to be treated in SF where she has her practice and was treated by a GI doctor on call at Novato Community Hosp. (I live in Northern Marin). I had left a message at her office of my situation. She made 3 calls personally to my daughter and my phone attempting to reach us and get updated on my condition. I spoke with her today and she had me update her on all of the details and discussed a plan of action. She was so kind, patient, empathetic and reassuring. I love her! I wish every Dr could be cloned to an Annette Kwon. For anyone who needs a GI specialist you won't find a more competant and caring medical professional than Annette Kwon. read more

As a doctor myself, I am able to assess good patient care, and Dr Kwon provides this. She is very personable, knowledgable, caring, and makes an uncomfortable topic/exam much nicer than it could otherwise have been. I highly recommend her practice to anyone looking for a quality gastroenterology experience. read more