Do not understand the negative reviews here. If the one stars are authentic reviews, then it Seems like they visited a different doctor than I did. Dr. Kwon was prepared for a new patient visit, she was thorough , asked questions , and answered many question that I had. Left me with a follow up package print out that was clear, and Provided specialist doctor referrals. She has a good knowledge of several "specialist " medical conditions. If follow up visit is good, I would raise four stars up to five stars. read more

I was running late and called the office to ask if I should still come. They asked for my eta, which I gave, and asked me to still come. I asked if I'll still be seen and they said yes. When I arrived at my eta exactly, they said it's past the 10 minute grace and the Dr won't be able to see, pretended ignorance about the phone call. Made me wait 38 mins and then told me to see another provider or wait indefinitely in case the Dr can see me for 10 mins at some point, but no guarantees and no idea when. FWIW this Dr has made me wait 30+ mins in the past and I've never complained. The Dr herself is ok but the staff are incompetent and don't care about your time. If the Dr were exceptional, you might consider dealing with her awful staff. read more

My regular Dr wasn't available this time, so I had a chance to see Dr Melissa Kwon due to severe stomach pain. She was very kind & sharp, prescribed me a medication. So far I'm getting better. Staff are also very friendly. Appreciated especially when you are in pain. read more

Caring physician, listens really well and likes to get to know her patients really well. Assistants and office staff friendly and efficient. read more

The people monitoring these reviews suggest that I follow up with them to resolve the issue, but I followed their instructions and reached out just to have the same outcome - no response and no resolution, just a deadline to pay the incorrect bill they sent out at $1100 which should have been covered by my insurance otherwise. Reading some more comments here make me realize how I should have done my research avoiding this provider. read more

I read her other reviews on other platforms and was surprised they were all good, at least here on yelp it's otherwise. She seems cold to me and always rushing. My concern is, she walks in the room and places her phone on a stand and sets it on the sink. I don't know what that is all about. read more

I saw Dr Kwon today for the first time in a video visit because my regular doctor wasn't available. She was excellent. Caring, professional, and sensitive to my needs. I highly recommend her and would see her again in the future if my regular primary care doc is busy. I'm happy with her office staff as well. read more

Want a doctor with all the concern of a burnt out drone just punching the clock? Dr. Kwon is just that doctor. She clearly only got into the field for the title and the income because she clearly does not like people. She is an absolute waste of time. In my 2 appointments with her, she never even got off her stool to come within 6 feet of me. She simply didn't care and clearly did not want to even be there. Both times, I presented with clear, persistent indicators of a now-diagnosed autoimmune disorder. Both times, she dismissed them and told me just to ice my painful joints and try a cream for the other symptoms. Her apathy was further exemplified when, at the 15-minute mark, she simply stood up and walked out of the room without even a parting word or shred of concern, and then walked away. Totally classless. I am so glad I found another doctor. But I am still angry that I wasted 8 months when I could have been getting needed treatment. read more

Just another "all in one" establishment pretending to deliver care. Went to Dr. Kwon for a routine check-up. Ended up discussing another preexisting condition most of the time. Little to nothing was done in terms of a routine check-up. Got a blood test ordered. Guess what? It only tested items for the preexisting condition. NO lipid panel. NO blood sugar. Dr. Kwon actually says she usually doesn't bother testing for these, since if you are young enough she is only going to recommend diet and exercise anyway....but personally, I would like to know if I am pre-diabetic etc... So...I had to ask Dr. Kwon for another lab order for lipids and blood sugar. I had to wake up early again. Skip breakfast again. And get blood draw AGAIN! To make things even worse, Dr. Kwon prescribed a medicine that made things worse, and a simple over the counter solution solved it. Really wish I had just done things on my own. So in the end: 1. I did not get the physical I asked for and had to pay $25 for an "office visit". None of that was explained to me. Just the usual: We bill you for what we feel like after the fact. 2. I had to get my blood tested twice, each time there was another $25 copay 3. I am out $75 in what should have been a completely covered routine yearly physical Sutter Health (and Kaiser too) like to put on the face of being progressive medical establishments, but to me, they now represent textbook examples of what NOT TO DO in medicine. How are we meant to take care of our health, if all you do is take blood pressure, temperature, and chat with us at physicals? Even a lipid panel and blood sugar are not enough in terms of diagnostics, but Sutter Health will not even order these. What about liver enzymes, thyroid, and other important biomarkers? I rarely shout on the internet, but: IF YOU CARE ABOUT YOUR HEALTH AND PREVENTING DISEASE, PLEASE GO ELSEWHERE! read more

Recently saw Dr. Kwon as a patient and she Didn't seem too enthusiastic in resolving my symptoms / ailments and instead suggested getting a new specialist referral as my previous dr. retired and she was reluctant to refill one of the prescriptions from the previous doctor though the current medical condition was debilitating for me! read more

Do not go to this facility. I went to dr kwan, and for one appt, I was charged $300. I have a fancy ppo health insurance plan and never was I charged this much for one appt!!! When I called them they were not willing to budge on how they billed me. They billed me for an advanced visit, even though my appt was only 30 min. Very frustrating read more

I had a year of seeing several problematic primary care doctors (after my wonderful doctor retired). Finally my cardiologist said he would contact Dr. Kwon's office on my behalf, to see if I could be taken on as a patient. Well, his high opinion of Dr. Kwon is now my opinion. Yes, she is kind, listens thoroughly, diagnoses quickly, and all in all the care she provides has improved my health tremendously. I feel very fortunate that I have been Dr. Kwon's patient for over a year now. I am an older patient with serious health problems, so I have gotten to know Dr. Kwon quite well. She is great personally and knowledgeable professionally. I recommended her to two of my friends, who also go to her, and they have the same high opnion of her. read more

Came in with stomach pain, she said "I don't know what it is, maybe take some ibuprofen", billed me $350 for like a 5 minute conversation. Terrible service and terrible customer support - couldn't get details or breakdown of my bills for months. Last email I had from customer support said "someone will contact you in 3 business days" - it's been 2.5 weeks now. read more

Dr. Kwon is a great primary care Physician. Very pleased with her and her staff. I recently had a physical as well as pre-op with Dr.Kwon and found her helpful read more

Update - I finally got a chance to speak directly to Dr. Kwon after the holidays and she helped remove this charge. She acknowledged that it's a confusion and she usually clarify that the follow up questions are not part of the routing visit typically. This seems to be a big misunderstanding. read more

Dr. Kwon is awesome. Kind, patient, and knowledgeable.

Dr. Kwon is a wonderful, caring physician. My family and I have only had positive experiences with her and her staff.