I was sorry to see that this nationwide chain of medical ketamine providers permanently closed about a year after I received a series of infusions at the Hurst location several years ago. I had a valuable experience there and still remember Keith and Andrew as patient, kind, and steady. The chain was acquired (and ultimately cannibalized) by a Canadian company, who used it to reallocate resources elsewhere. It is a shame, because KWC got so much right. When I first investigated ketamine's effects on the brain, I became fascinated, as it can regrow lost and damaged synapses, as well as disinhibit overactive neurons in a brain being eaten alive by c-PTSD. My personal experience with ketamine infusions could best be described as "putting out the fire" of hyperarousal, as each session helped to rein in a mind painfully stuck in a reptilian defense spiral. Nothing is more depleting to the system than chronic fight-or-flight, and each session backed me down from the ledge with a "pause and reset" I could not manage to achieve any other way. People discuss yoga, mindfulness, rose petals, and long walks on the beach as the best methods of stress relief, but those practices are about as impactful as a sneeze in a hurricane during an actual mental health emergency. Medical ketamine is not for everyone (which is why certain diagnoses are required to access treatment), but it is indeed the heavy artillery that some cases require. Ketamine could be viewed as the "ER" of mental health care. My experience of the treatments themselves was... interesting. My drug history was limited to smoking half of one cigarette at 16 (after being inspired by Holly Golightly in Breakfast at Tiffany's) and a glass of wine on my 21st birthday. The "trip" aspect of ketamine is not what I was interested in, as I have no drive to get high. Having said that, I still appreciate the shaman-like quality of the infusions; I felt like I left this dimension and regressed to a primordial state of cell formation... as though "things" had not become "things" yet. Pre-creation. It was very much a trip. The crew was responsible and responsive. They coached me before hooking me up to the IV to not panic at a perceived loss of control as I went under, and thankfully, I had no issues where that was concerned. After "coming back to Earth" at my very first session, I vomited on the floor by the treatment recliner and was given an anti-nausea medication at all the sessions that followed. If I had any complaint at all, it would be their lack of vein-finding patch technology for needle insertion. I have tricky, rolling veins that like to play hide-and-seek, and having to undergo five needle insertion attempts when I was already in a stressed condition did not help. I am honestly amazed that they are not used in every medical scenario by default, but especially in situations where the patient is traumatized. I was affected by ketamine for a much longer time frame than expected, but they were nice about putting me in a private, non-treatment room to take my time recovering after infusions. I watched Seinfeld episodes while waiting for the coordination to get up and walk to the waiting room, where they offered crackers for stability and comfortable chairs to wait for my ride. (There is absolutely no driving for 24 hrs.) I do not know why my system needed so much time to clear the drug, but they accommodated this hiccup without making me feel bad about it. I felt safe there. read more

I tried to call six numbers, not one human answered or called me back. I had an appt at 12:15. I confirmed my appt, had the correct date and time and address. My son took off work to drive me and support me. We sat in front of the supposed clinic for 35 minutes. People who are in need of these treatments should not also be put under this kind of stress. Under no circumstances should you trust this place with your care. read more

Ketamine Wellness Centers - No one here!!! - Counseling & Mental Health Near Me - Gilbert, Arizona

I think they closed their doors. I didn't post until a few months later. I was referred to this company by my nurse practitioner.

Changed from 2 to 1 stars. This is a scam if you're seeking help for depression. It's been over a year and I regret these treatments more than anything in the world. It cost me thousands of dollars and it had no impact on my health whatsoever. They take advantage of desperate people with their little ketamine song and dance but at the end of the day it's a money hungry company exploiting people who are suffering. I DID eventually get someone from the clinic to 'assist' with my insurance and I still paid more than 80% out of pocket after being told it was 'easy to submit to insurance for reimbursement'. I came here when I was at the end of my rope and I absolutely pity that old me because I really was sold on their crap and thought it would it would help me when I was at rock bottom. If you have depression, seek FDA approved treatments. Go to therapy. Go to yoga. Check yourself into inpatient or outpatient if you have to. But save your money and don't try this 'alternative treatment method'. Seriously, I HATE MYSELF for doing this. No matter what statistics they try to sell you on, it just doesn't work. read more

I have wonderful experiences and results here. It does not help everyone. At times, I don't think it helps me. However, my family definitely sees the difference. And I know it's working when I'm not awake all night worrying about my family dying. Tech's are great. Friendly reminder observation, front office could be more welcoming and polite. I'm sure she is very good at her job but her vibe starts the treatment. Maybe just some growing pains from recent changes thank you. God bless read more

Absolute life savers! Not only was the treatment helpful - the support staff and all the employees were kind, understanding and totally non-judgmental. read more

I cannot say enough good things about how the treatment has changed my life. I have suffered with PTSD/depression for years. I have tried medications, EMDR and therapy. Nothing seemed to relieve my symptoms and sadness and darkness. Until I discovered ketamine. My husband actually noticed the difference in me before I realized it. But I started feeling lighter and less dark. I felt like a light had been shown on my life. A light that I have been so desperately seeking for years. I know this may not work for everyone but I can say unequivocally this has worked for me and my quality of life has improved dramatically! Thank you Ketamine Wellness Center for improving my life! read more

I had a total of eight infusions. At no time did I ever come close to dissociating. I kept telling the Director that I needed higher doses and he kept telling me I was getting higher doses, but I barely felt anything. They put me in front of a television, which I now realize was a distraction that I didn't need. I don't believe that they have a psychiatrist on the premises and I don't think they're aggressive enough. read more

Closed down on a Friday without warning staff and patients. We are struggling to get our charts. This was medical abandonment!

It is disappointing to have to write this review, but shopper beware!!!! Ketamine is not yet FDA approved for depression, so places are just popping up, charging an average of 500.00 a treatment and with no insurance help from most places, one soon runs out of funds to keep up with the treatments, which then send you into a deeper depression. The Ketamine Wellness Center has a fantastic marketing dept. They told me they would treat me better than the place I was currently going to and that I could move onto the pain program so that insurance would then be able to help pay, but then they slowly stopped following me. Jonathan took forever to review my files for pain treatment only to tell me I sent the wrong paperwork! On my third visit the tech was trying to insert the IV and she was just a nervous wreck, which made me nervous, she ran to get Jonathan and he started trying to insert the IV after I had been laying on the table passed out, shaking, freezing, sweating, feeling horrible.He stuck me two more times! I just wanted to go home. But no, on with the treatment. The tech kept swinging her ponytail and whispering to Jonathan "she's too low", I should not give her this zofran. I could hear everything and I was already having a bad experience. They kept right on putting me under the ketamine, into the darkest hole i ever experienced. I was certain i was dying. The black cloud came over me, I could not escape. It was absolutely HORRIBLE! They brought the Ketamine down and then I could see everyone darting in and out of the room whispering "Is she alright?", etc. Jonathan was sitting there and other people. It was difficult coming out of it. I was in there for 3 hrs! My husband was in the waiting room and he said he was worried. Treatment is usually 1.5 hrs. with prep. To top it off they never would reconcile, reimburse, nor even apologize for that experience. That really hurt. For a "supposedly" compassionate place that is supposed to help and support you with all their staff and turbo the service dog that you might see once or twice for a second sleeping on the floor I was surprised once again by the false advertisement and their conclusion. Kevin, The CEO wrote to me and agreed their staff did everything correctly. Period. They are all about the money. Do not help with insurance. Cannot admit to their mistakes. That is a shame. They have several centers opening all over the united states. They are making a nice profit and cannot even see fit to reimburse 500.00 for an absolutely terrible, painful experience. Then since it was Friday, and I was having problems everyone wanted to go home for the weekend. I came in early for their convenience! They rushed me out so fast I left my glasses behind and was blind and crying all weekend. If you have a trusting friend that will sit with you through the treatment try The Ketamine Infusion Center in downtown phoenix. it is not pretty, but i think they are working on it. They really wound up reconciling with me and I appreciate their honesty! I left them to come here. That was my mistake. Don't make it yours also. Look around. Places are popping up, even cheaper. Ektamine is about to be FDA approved in an inhaler via a prescription. The sooner the better! More lives will be saved cost effectively. read more

The Ketamine Wellness Center definitely deserves five stars. All of the staff here are extremely kind, helpful and knowledgeable. They take great care in making sure you are as comfortable as you can be during the treatments. I understand how frustrating it can be to afford these treatments because they are not yet FDA approved, thus not covered by insurance. I agree that it does make it difficult to maintain the ketamine infusions when needed. I have been receiving infusions here for about 6 months. I have tried almost every therapy available for my painful CRPS (RSD). So far, the ketamine infusions have been the only therapy in which the benefits (decreased neuropathic pain) have lasted longer than my typical treatment of sympathetic nerve blocks. I am also lucky to have a relative to help me pay for most of my as needed 2 day ketamine infusions. For those who can afford it, I would definitely recommend this center for both the great staff and very effective ketamine infusions! read more

I was a patient for a couple of years for depression. Medical staff and management were friendly and caring. Had induction then maintenance every 6-8 wks. Couldn't afford treatment anymore and miss the relief. Insurance needs to cover this treatment already. Nothing has come close to the success I had with ketamine. Only time in my life I was happy to be alive. Have recommended to many people. I would give 5 stars but reception and billing didn't always seem to have a handle on things. read more

We are only on second treatment but everyone at the center is nice. They seem efficient and knowledgeable. The treatment has gone very smoothly. The facility is very relaxing. read more

Beware. This place is a scam. I was told that I was "pre-approved" for insurance and would only have to pay the deductable. They also had me pay $125 for a series of screenings (which included a 344 questionnaire, an appointment for mental health and another one for physical health). After this waste of time and money, after planning to take off of work and get rides from the clinic, I was told that insurance would not cover the cost at all. This can't possibly have been the first time they worked with a major insurance company, and surely knew that denial of coverage was a real possibility. Don't fall for their false claims and misleading information. read more

This is an amazing clinic and they are so helpful. I have been using ketamine since 12/19 at KWC. This has totally changed my life and I'm so grateful. KWC, was one of the few clinics open back then and still provide the individualized treatment I prefer. I like having someone in the room with me the whole time making sure I am ok and even if we don't speak, it's nice to know they are there. This clinic has been dosing me so well and are so receptive to what my opinion is based on my experience. They are truly client centered. I have tried another clinic due to distance but never again. KWC is by far, the best. read more

This was a horrible experience. First, I was told that I would be relived of my depression on treatment one. I was relieved only because I was so out of it for about 4 hours. The treatments were supposed to be 2 days apart, but because I asked them for relieve, they did them every day for 5 days, which is not supposed to be the protocol. I was promised that session 4 would be the great session that broke thru my depression and that I would soon feel joy and life again. I did not - I was still a 9/10 in my depression and anxiety symptoms. After session 8, $4,000.00 later, I refused anymore care from Ketamine Wellness Centers. They promised if I did anotherLONGER treatment for $600.00, It should "break thru" and help my depression. I refused. I then went into impatient therapy after my last ketamine session because I was so much worse after these sessions then at the beginning. I highly recommend you don't get into this trap of false promises and very expensive non FDA approved treatment center. Lastly, they would not refund me or partially refund me. read more