This place has recently moved locations, and is right in the plaza under the Grainery in downtown Frankfort. I have been supporting this business for YEARS before they even switched here and I walked out today MORTIFIED. Customer service was GROTESQUE!!! I walked out feeling so unappreciated and so disrespected I was in awe! For starters? The staff is RUDE!!! They hire young kids, it's always young kids working here... probably high schoolers, whatever, who do you really expect to work in an ice cream parlor anyways, right? Regardless. Age is no excuse for poor behavior, lack of basic respect and concept of common courtesy!! On my very many repeated visits to this business over the years I have ALWAYS felt like the staff were judging me... staring and rushing me through my order each and every single time even when I was the only customer in the entire place! Today took the cake though for rudeness. It was my dogs birthday today and my toddler and I walked downtown with him for quite a bit to celebrate. After dinner at a nice restaurant nearby, I figured I would surprise my daughter and add to the "fun." I decided to take them both here for ice cream... they do have "puppy cones" afterall. I bring my daughter and dog through the door and nobody bats an eye. We were the only guests in the place. I walk up to order and my dog has an accident. I cleaned it up and the entire staff behind the counter just stood and STARED and whilst I'm trying to pick up dog mess, are harassing me about what I wanted to order! Could not one of them see a struggling mother in an embarrassing situation and at least share a chuckle over the situation with me? Cardboard boxes are working here, truly! (meaning... NO PERSONALITY!!!) Anyways. So mess cleaned up and order placed (rushed through every step of the way of course), I take my daughter and my dog into a far corner away from everything to eat our ice cream. It was cold (for summer at least) and dark out. It was approximately 8:30pm. My daughter was sitting quietly eating at a table and I was on the floor taking pictures of my dog with his "puppycone." There were no other customers in the place. About four minutes after sitting in our corner this larger old grey haired lady comes from out of the back (never have seen her before) and tells me I have to leave because the dog is not welcome to eat there. She said this in a completely rude manner, as if I was scum beneath her! This is what got me!!! I completely understand if there are rules and policies in place, but why do you have to be RUDE about it, and why do you not enforce them right away? (And now also my toddler is wondering why some woman spoke poorly to us at her favorite ice cream store... THANK YOU!! You guys are dolls working here.) WTF? Why do you NOT have a sign on your door or anywhere in the store stating dogs are unwelcome to eat their puppycones here?! Why when I ordered the puppycone at 8:30pm was I not informed I'd have to take it outside in the cold and dark to eat it?! You decided to inform me AFTER nobody said anything when I initially walked in with him, AFTER I ordered the cone, and after I paid and we made ourselves comfortable? You tell us to get lost after we are sitting quietly in a corner bothering NOBODY??? I could understand if this place had other guests, or if my dog was being loud or a nuisance. Or again if we were informed at any other point in the transaction that we weren't welcome to eat the puppycone in the store. Appalling!! PUT A SIGN UP if you don't want dog guests, and give customers a fair warning when ordering (especially at night when it's dark outside and temperatures are cold!!) that they are allowed to order but not eat here. DISGUSTED!!!! You pushed a single mother with her toddler and dog out into the DARK to eat ice cream?! Not even a patio or one single lit up bench to sit on outside that is any thanks to the store!! RUDE RUDE RUDE!!!!! Disgusted and will NEVER be back, after many years of giving them my business and taking family from out of town visiting here? This was HORRIFIC!!! Raffy's ice cream and candy store is less than a block from here and has MUCH better ambience (with a patio and comfortable seating outdoors mind you!) and I will take my business there from now on when in downtown. Shame on you guys for the way you spoke to me!! (Also to boot: when I inquired what was in the puppycone, I was told that it was literally just a scoop of regular vanilla ice cream. Nothing special or dog formulated about it. I don't know why I managed to buy the puppycone still after hearing that, but I did. Dog wound up throwing it up, didn't even come with a dog treat! Would have been cheaper just to buy a regular scoop of vanilla! "Puppycone" MY TITS!!!) Shame on this business, SHAME!!! read more

Kernel Sweet Tooth - a storefront at night - Candy Stores Near Me - Frankfort, Illinois

The staff is extremely rude! I've been here twice and both times staff is unwelcoming. They gave rude looks to my special needs son. They charge every customer a service fee? And a separate charge for debit cards? Will not be back. read more

Stale and wayyy overpriced crap. Couldn't even bite into the "cookie"! Nothing else to say,except I'll never buy "cookies" there again. read more

This place has everything sweet and yummy!! Super cute and fun vibe. Shaved ice is delish and refreshing! read more

Kernel Sweet Tooth - Peaches and cream shaved ice, and raspberry colada. Yum! - Candy Stores Near Me - Frankfort, Illinois

If you love sweets this is the place to go! The popcorn is delicious and always tastes great! There are so many ice cream flavors to choose from and the shaved ice is delicious! Love this place! read more

Went to Kernel Sweettooth for ice cream. Extremely disappointing they no longer carry my favorite Mackinac Island Fudge. In fact they are no longer carrying Sherman's Ice Cream. As far as I'm concerned, there is no longer a reason to go to Sweettooth. Too bad. A true gem in downtown Frankfort. read more

This place is fantastic! Funny little ice cream / novelty candy / popcorn shop. Definitely worth a look next time you are walking around Oak Park Ave. read more

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I thought the place was great! As far as the last review goes common sense would tell you that you should not bring your dog into an ice cream place, especially if it is not trained to not go to the bathroom inside a store! read more

Okay first of all the store is hotter than hell. YOU CAN BARELY BREATHE!!! the poor workers... but they have also said the a/c was broken and they were working on fixing it. WELL it was like that for the whole summer. The ice cream is either soup or rock hard. They never have sno cone flavors and are always out of waffle cones. CMON! then theres the candy which is well under-priced. thats a good thing! and the popcorn is good but they are often out of the jalepeno and cajun which they advertise. the owners seem to be lacking but the service is good. Despite the problems its cheap!!!! read more

The owner/manager does not conduct her business in a professional manner. After her employee miscalculated the price and amount of the product I bought for my popcorn bar, not only did they short me product ,when I called them out on it, they treated me like I was lying even though I had the written receipt of the amount promised. I only wanted what i agreed to pay for and the correct amount to feed the people at my event. The night before my event they delayed me in the store 1/1/2 hour trying to figure out who was right ( precious time I needed to decorate for my daughters baby shower.,) . I purchased 70.00 dollars of popcorn offered to advertise their business at my popcorn bar ,take pics etc. and over a differance of 30.00 dollars they chose to treat me like I was a liar .They went as far as to make me take a picture of the receipt on my phone to forward to the owner . This was after an employee confirmed she was there the night I placed the order and I was telling the truth. Needless to say I did not advertise or tell anyone where the popcorn came from I would not want anyone being treated like I was! Bottom line do not bother to give them your business.. read more

This place is wonderful and the popcorn is the BEST!!! I stumbled across it last year when we went to hear Music in the Park and it is definitely my favorite popcorn. The cookies and ice cream are also wonderful, but the popcorn is my favorite!!! read more

Neat place. Excellent popcorn. A little bit of all kinds of sweets. Well worth a visit