Ordered a scope two weeks ago. It was a brand new offering from the manufacturer so there was a mix up at Kenzies and they shipped the right scope with the wrong reticle. I contacted them and sent them photographs of the scope the next day showing they'd shipped the wrong item. They emailed me a prepaid label that day. I dropped it off at ups the next day and shipped my correct scope and some swag to make it up to me before the old scope even got to them. Great customer service by these guys. Also the scope was about 16% cheaper than anywhere else I looked. Great value, service, and people! read more

If I could give this company a 0 I would it's a scam they do not deserve to be on Amazon the biggest platform to sell there items and not follow the rules this company clearly doesn't want to give refunds for items returned and im providing proof to amazon with more than enough complaints about this situation. They received item back and kept my $. I'm goin through a 2 month process and I still haven't received my $3600 refund. Stay away from this company if you plan on returning the item i guarantee you'll be let down or robbed outright. read more

Was really let down. Bought a scope and got a confirmation. Like two days later it said the order was canceled. I called and emailed and got nothing from customer service. Eventually I found an email address for an individual online and heard back that I failed a verification system that they use. My credit card was fine, it was *their* third party processor that canceled my order. Their customer service rep didn't care and treated me like an annoyance. Cool, whatever, happy to spend my money elsewhere. Blaming a 3rd party service that Kenzie pays for and uses is garbage. If you hire a bar bouncer that roughs up your customers clearly the bar is at fault, they can't pretend like they have no control over the guy standing outside that they're paying. read more

Great customer service. Prompt and professional. I purchased an ACOG through them and wanted an exchange. Nothing wrong with it just wanted a different reticle. They were so prompt to respond and they did everything, even above and beyond to make sure I was taken care of. To be honest, I wasn't even expecting them to go to that length to make sure my needs where met and I can say sometimes I can be very needy. I live in California and they are in GA, and I would rather do business with them any day rather than go to a local shop. Thank you guys so much for the great experience and I appreciate all the help!!!! read more

This is by far the best optics dealer I have had the pleasure of purchasing from. Their customer service is top notch. Not only are orders shipped extremely quick if you have an issue they are extremely responsive and always ready to help resolve it. Kenzies is my go to for optics purchases and I am a customer for life! read more

You are always valued as a customer. Matt helped me with a defective screw issue with a new Steiner MPS. Steiner has no information or source for a clamp screw. Matt called Steiner as a big dealer and was on hold 45 minutes. Matt called me back to let me know Steiner not only did not have replacement screws but also they had no specs on the screw to share. Matt then offered to help find the size with correct thread count and length. The MPS screw head rung off at 15 inch pounds with a calibrated torque driver. Steiner should be ashamed. A $500 optic unusable without a source or specs for a $.05 screw. This is the second time a Kenzie's employee has gone above the call of duty. I'm so proud to have spent my money with folks like this company. read more

Customer service is top tier and very professional employees. I'm from Macon but will continue to stop in and shop around here over other stores because of their selection of products they have. Thanks Kenzies optics!! read more

The website showed that only one item was remaining in stock. But there were actually none in stock. Customer service was very helpful and more than made up for the issue. They provided a personalized coupon and were able to order the out-of-stock item which arrived and was shipped quite soon. Much sooner than I expected, actually. Thank you, Kenzie's! read more

SCAM!!!!! SCAM!!!!! Ordered a scope thru Amazon for $2,149. They sent the wrong battery. I found the right battery and installed it. The reticle would not stay illuminated. I sent it back for a refund. They issued me a refund for the tax and then charged me $2,149 as a restocking fee. So they keep the scope and the $$. It's a scam. I will never use them again and I will tell everyone I know how shady they are. read more

I bought a Trijicon Thermal scope and a Vortex day scope from Kenzie's. The customer service was second to none as I needed a lot of instruction on how to figure out the thermal scope. Keith told me that the price on the two items would be the best in the country and sure enough he was telling the truth. I've recommended Kenzie's to about ten of my friends and three of them purchased items from Kenzie's with equal happiness. Thank you Kenzie's and Keith for being an honorable business! Much success! read more

I ordered a Luminox 3001 watch through Amazon. I saw that Kenzies Optics was listed as the seller and they were local to me since I live in Georgia. I called Kenzies Optics and explained that this order was not listed as a Prime Item on Amazon, but wondered if they could get the watch shipped to me sooner. They came through, and since I'm local to them, I received the watch the next day. Unfortunately, the watch is listed as 43mm, but it looked much smaller on my wrist. I just simply didn't like it. I also noticed some wear on the watch and the battery appeared to be dead. I didn't like the watch anyway, so I made no issue with that. I arranged a return with Amazon and printed the label. I called Kenzies Optics and told them my dilemma about the size of the watch and told them I had arranged a return. I literally only had the watch out of the box for 3 to 5 minutes and it was only in my possession for 45 minutes. I took it straight to the post office and Kenzies Optics received my return the next day because, again, they are local to me. I tracked the shipment and called Kenzies Optics and asked them to verify receipt of my return so Amazon could process my refund. This time, the tone of the conversation changed and they were very short and rude. Maybe they were angry because I returned their product or maybe they were sick of hearing from me. This is where it got bad... When I checked Amazon on my app in reference to the refund, I noticed the watch that I paid $249 for and only had out of the box for 3 to 5 minutes was only showing a refund for $199! I contacted Amazon and their notes showed that the seller charged me $50 For OBVIOUS WEAR on the watch! THAT IS HOW THEY SENT IT TO ME! I never wore it! Amazon is a good company and we are good customers, so they made me whole on the return and gave me back the $50 that Kenzies Optics charged me. Kenzies Optics is an unethical company with poor customer service. Buyer beware! This was listed as a NEW WATCH on Amazon. They are crooks... read more

I will start by saying that I miss people from the South. I expressed this to them in my first message, just trying to be nice. FYI, they are not into making conversation. It seems that they're not into making friends, which I find to be odd when you own a business. I am not crazy about yelp, as you can see...I have only written one other review which they took down because it was too positive for the instructor that I wrote it about. But now, I am so annoyed that I decided to come back to yelp. Ok. So I ordered this camera on Ebay. They shipped it fast, that was nice. It was not the right thing for my job, not their fault. I told them I needed to return it. They said ok. I told them it would be a few days as our store was leveled in the riots near Seattle. I did have 30 days, anyway. So, the one day that I had off from riot cleanup, I texted and asked how to go about returning it (Im old, not savvy @ these things) I didnt receive an answer though I waited over at least 2 hours...ALL the while updating them on what I was thinking and what I was doing. I sent them a msg and told them that I was on my way to mail it back to them, and that I would send them a pic of the receipt and tracking #. I did just that. So apparently since I did not print out a piece of paper with their name and address on it, they will not reimburse me for shipping. Even though I put the correct address on it, put insurance on it (even extra) and I also sent them a brand new charger PLUS a brand new extra battery that I had ordered for the camera from another seller..for free, as I would not need them...so I thought that would be a nice thing to do. Proprietary Batteries and chargers can be pricey..It was only like $15, but anyway...the shipping was $29. They refused to reimburse me, as they are not legally required to, but I did the logical thing, and went above and beyond. I asked them if they would just reimburse me partially as they shouldnt have to pay for what I sent them for free. They said NO. Apparently they are happy that I was not smart enough to print their address out thru ebay...the exact same address that I sent the camera back to. Exactly the same thing they would have had to pay for if only I had a printer that would have shot out that paper that I could have cut up and taped to the box, rather than the one that UPS typed out for me. the same one...same address...So, through correspondence they told me too bad, and "Thanks!" Not only were they incredibly unfriendly during the entire time I had to write back and forth with them, they were not in the least bit helpful. I seriously GAVE them a brand new battery and charger for free to be nice, never even an acknowledgment. My last message said that I would be waiting for my refund, and they replied saying "it will be there within 24 hr of receipt" So, I said "Wonderful ..then it should already be there." It was 3:30 pm their time. It was 5 hrs late then. I did not get it for 2 days. I didnt report it to ebay. I guess if YOU do something that they can get around, they will. If THEY do something that you could report them for, they will take their chances. There are plenty of other places to shop in the south. If I were you, I wouldnt go here. How hard would it have been to reimburse me for shipping? Theyre supposed to anyway. They got out of it because I shipped it without pushing some blue button on ebay that i was supposed to, even though I did everything needed to be done to get it to them. My shipping was probably better than what they were supposed to provide. Packed well, fully insured, everything there. FREE SHIPPING FREE RETURNS ARE PART OF THEIR AD. They slithered out of having to pay $29 shipping, so tacky. I expected more from a southern gun shop. The moral of the story is that if they CAN get over on you, they will. read more

A colleague at work who has been professional security for US Embassies around the world recommended Kenzies when he learned I was in the market to add at least one piece of night vision (NV) equipment to my kit. So when I learned Kenzies was setting up a booth at a nearby (I live in the DC area) trade show, I made it a point to stop by Friday after work. Almost any NV equipment is not cheap. Also, I was a noob at owning NV but the fellas at Kenzie's patiently walked me through some options and prices. They didn't have exactly what I wanted on hand but said that I could pay now and they would send one of their best quality pieces to me as soon as they returned to their shop in Georgia. They didn't disappoint. After some talking back and forth on the phone with Kenzie's and AGM who Kenzie's also referred me to, I could not be happier with the price and quality of the PVS14 they delivered. Thanks Kenzie's! read more

I had placed an order on Opticsplanet for a Vortex scope and found out that it was back-ordered (not their fault, nor vortex's). I was a little disappointed because I had a hunting trip coming up but had no choice but to wait since no one seemed to have it in stock. After 3 months of waiting, I found Kenzies Optic on Amazon and gave them a call. The staff was extremely professional, kind and most importantly helpful. I received my scope within 3 business days with expedited shipping and fast processing on their part. I would highly recommend these guys for your optics needs. read more

I recently attended a gun show and stopped by the Kenzies Optics booth at that gun show. I was immediately greeted by Andrew and Jordy. I explained that I was looking for a certain optic for my AR-15. Andrew found me an optic that was actually better suited for my rifle. He also had me bring the rifle in to try it on to make sure there wouldn't be any issue. The optic he selected for me (Vortex Sparc AR red dot) was a perfect fit for what I needed. He also sold me several mags and a Bi-pod for my rifle, which he installed along with the optics. The only minor issue I had was that as a result of having the optics installed, the Allen style wrench was overlooked and never made it back into the box (not a big deal). I didn't find out until I got home. I emailed Andrew and he stated he would send me out a new one first thing Monday morning. Both he and Jordy followed up with me to make sure that I received it in the mail. I'd also like to say that they sold me the optics for cheaper than I could find it anywhere, and also worked with me on the other parts as well. I could not be happier. These guys are the real deal. In this day and age when customer service is average at best, it's nice to see there are still people who care about making sure the customer is taken care of. I highly recommend using Kenzies Optics for all your optic needs. Thanks again, Andrew and Jordy. read more