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    Kent E McArdle, DDS

    5.0 (1 review)
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    14 years ago

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    Aspen Dental

    Aspen Dental

    1.3(6 reviews)
    52.8 mi

    Do not go here! I should have read the reviews before I scheduled an appointment. They were quick…read moreto see me, but did not inform me that they would not be able to give me a cleaning until 7 months later! The staff was friendly and did to a full set of x-rays. I went ahead and scheduled my cleaning for 7 months later, which seems insane. My biggest issue is that the Aspen Dental billing department billed the wrong PO Box for my insurance provider, so my claim was denied. After many phone calls and investigation on my part I discovered what had gone wrong. The various customer service reps I spoke with from Aspen Dental were not that helpful and seemed unable to accept that they had billed the wrong PO Box, which is why my claim was "denied". When I went to my insurance provider's website they didn't show that a claim had even been submitted (because Aspen Dental didn't properly submit the claim). I went ahead and paid what I was charged because I was worried that my bill was going to be submitted to a collections agency, since it was taking so long to resolve this issue. Literally a week later Aspen Dental finally submitted my bill to the right PO Box and my insurance company paid the amount due. I patiently waited to see if I would be issued a refund. Now almost 2 months later I had the motivation to reach out to Aspen Dental again to see if I was going to get a refund. The helpful customer service agent infomend me that they had issued me a credit on my next service. I asked for a refund instead and luckily he seems to be able to do that without issue. We'll see if the refund shows up or not. I can not handle having to call them again! I've spent probably 5+ hours on the phone with this company trying to resolve their mistake. I have scheduled my cleaning at a different dentist office and will not be going back to Aspen Dental.

    Needed a new dentist so we attempted with this place. Tried telling me I needed $6,000 in crowns on…read moreALL of my front teeth as a young woman who has had no significant dental issues. They will try to con you out of money any way they can.

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    Kent E McArdle, DDS - oralsurgeons - Updated May 2026

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