First set of dentures made in the air force. They were porcelain and lasted more than 23 years…read more Second set plastic lasted pretty good. Third set just done two weeks ago and already have lost a tooth. I will take it back for repair and hope it lasts. Now the office manager tells us that we will have to make appointment and wait a week to bring these new dentures in for repair. 5 days later... Took the teeth in and office looked much busier today. Once the dentist sees he has the tooth and denture and it is an easy repair she says I should not have just talked to the receptionist or office manager but insisted on seeing the dentist or just left the dentures and instructed the manager to give them to the dentist. In other words, it is my fault they didn't get done 5 days ago?

As a paying customer and someone that paid, I feel like people should be treated with more respect…read morethan dignity, even if they're in Pain or even if they don't have insurance or if they don't have the means to pay for all their stuff

Thoughtful, informed, good communication with me. I felt informed before I left what expenses…read morewere involved.

Not pleased with my experience! I have been receiving bills over a year after the date of service…read more I have called the billing inquiry team every time I receive a bill because my insurance was never billed. Each call we go over my insurance info and each time they claim there is something new that was incorrect even though I had the correct info on my insurance card on the day of services. They say they are working on filing the claim correctly but my insurance company has not heard from them. I have reached out to the customer service team and would love resolution to this mess.

I had a great experience with Aspen Dental! Especially my dental hygienist (pretty sure her name is…read moreJess) she has done two cleaning for me and is always so kind and walks through everything she is doing! The office was clean and everyone was friendly!

Care was good but I waited a long time. My appointment was at 10am then was changed to 1030 and…read morestill waited till 1145, seen Dr for 5 minutes, waited some more then went to billing. I have 100% coverage by they wanted me to pay up front. Don't understand!

Dont go this place. Unexpected charges. I came for regular cleaning. I was charged around 700. I…read morewas very surprised. I was even more surprised when explanation of benefits came. Overthere charges was around 200. When I came and ask for explanation, they told me this never happened.

Scam--deceptive advertising. Went for the "free xrays exam" -- they wanted to charge me. Needed…read moreteeth cleaning $1200.00 -- I need my teeth cleaned--not make someone's house/car payment! Very pushy and not professional.

I have reached out to the billing department THREE TIMES, and each time have been told "you signed…read morethe paper saying you would be responsible for what insurance doesn't cover". So reaching out to billing is useless!

I had my denture made there and took out a loan to cover what the insurance didn't. Now here we are…read more9 months later with another bill. absolutely will not return.

Do not go here! I should have read the reviews before I scheduled an appointment. They were quick…read moreto see me, but did not inform me that they would not be able to give me a cleaning until 7 months later! The staff was friendly and did to a full set of x-rays. I went ahead and scheduled my cleaning for 7 months later, which seems insane. My biggest issue is that the Aspen Dental billing department billed the wrong PO Box for my insurance provider, so my claim was denied. After many phone calls and investigation on my part I discovered what had gone wrong. The various customer service reps I spoke with from Aspen Dental were not that helpful and seemed unable to accept that they had billed the wrong PO Box, which is why my claim was "denied". When I went to my insurance provider's website they didn't show that a claim had even been submitted (because Aspen Dental didn't properly submit the claim). I went ahead and paid what I was charged because I was worried that my bill was going to be submitted to a collections agency, since it was taking so long to resolve this issue. Literally a week later Aspen Dental finally submitted my bill to the right PO Box and my insurance company paid the amount due. I patiently waited to see if I would be issued a refund. Now almost 2 months later I had the motivation to reach out to Aspen Dental again to see if I was going to get a refund. The helpful customer service agent infomend me that they had issued me a credit on my next service. I asked for a refund instead and luckily he seems to be able to do that without issue. We'll see if the refund shows up or not. I can not handle having to call them again! I've spent probably 5+ hours on the phone with this company trying to resolve their mistake. I have scheduled my cleaning at a different dentist office and will not be going back to Aspen Dental.

Needed a new dentist so we attempted with this place. Tried telling me I needed $6,000 in crowns on…read moreALL of my front teeth as a young woman who has had no significant dental issues. They will try to con you out of money any way they can.

Excellent dental care! The staff here is phenomenal. Everyone takes the time to listen to your…read moreneeds and they are all very responsive in providing care. I've had minor emergent issues resolved nearly immediately on multiple occasions. Most importantly, the team truly cares about you as a patent and establishes a long-term care relationship with you. Gentle care during cleanings and procedures as well. This office sets the bar for dental care in Omaha!

Very Shady practice go down the street to Hillsbourough or Aspen. Make sure to review your bills…read morecarefully especially if you hit your plan limit under my Metlife plan the client of a preferred provider is still to be given the MetLife rate NOT the higher Dentist thinks he deserves rate. They have been billing me for two years for this additional billing... getting real old probably going to have to turn loose a lawyer friend.

I went for a checkup and some fillings. Had 3 appointments total. Missed the second one and…read morerescheduled for the 3rd. The amount of passive aggressive text messages, phone calls, and emails I received for the third appointment was obscene and deeply unprofessional. I will not be returning to this office. They called me 2 weeks before, the day before, and 20 minutes before the appointment. They sent 5 texts total and 4 emails. All of that in a 2 week period between reschedules.

I had purchased a 2-cleaning program in June, and since summit required me to visit a periodontist…read more first for treatment, my second cleaning was not required until beyond the 12 month expiration. Therefore summit did not honor my situation. They were not easy to work with and very disrespectful. Do not trust them and their cleanings are also halfass. Linda F​

They were very friendly, they helped me with my new bottom teeth. I highly recommend them to anyone…read morethat needs new dentures. I will never go back to Aspen again my teeth would pop off and leaving me with no teeth, but with Affordable Dentures, they are there to help you. We had a great time having fun. Debra (Debbie) Clapp