Replaced stock speakers with real Alpine speakers in my RAM 1500 Laramie. Sounds really nice now! Installation was no extra cost & compared to Crutchfield was about the same! Service was complete in 1 day after purchase. read more

Do not stand behind their installations. $150 to diagnose issues with car audio they installed! Very unprofessional.

In the past my experiences with Ken's have been favorable, but not so much lately. I called the Macon location two days in a row and I was promised a return call from someone named Amber. Well, Amber hasn't called me back yet. All I wanted was to schedule a technician to troubleshoot my outdoor speakers and my surveilance system which both were installed by Ken's. This is not good customer service. I have spent alot of money at Ken's over the years. I expected better service than this. At this point I will contact another audio video installer to assist me. Maybe they will at least call me back. No business should be so busy that they cannot call a loyal customer back within 48 hours. On Ken's infomercial that comes on weekly they state what separates them from the competition is they service what they sell. I don't think they should state that anymore when customer service is MIA. read more

I had the Macon location install a pioneer radio in my Ram P/U on 12/6 and found the text on the navigation and other screens difficult if not impossible to read without pulling over and to get a close look. So... I went back maybe 12 to 14 days later and explained my issues. They were polite and suggested I come back after the 1st and they would take care of me. I returned on the 2nd only to be told my radio was almost a month old and 50% was all they could give me to upgrade to a more expensive radio. All this being said, if you deal with them, beware.... read more

Received this back in October and haven't heard anything else since and I reached out several times. Liars and Cheat when it comes to business. read more

Ken's - Text message from owner - Car Stereo Installation Near Me - Macon, Georgia

I was having some issues with my radio in my RV. Chris refused to give up and he got my radio working so once again I am a happy camper. The team there at Ken's in Macon goes above and beyond what is expected from most people. I am having them to do some more sound equipment because I trust and believe in them completely. I am a return customer and something tells me I will be back again for more service at some point. Big thanks to Mr. Mike, Austin, Kerry and Chris. You guys are awesome. read more

Kens Audio inWarner Robins did a top notch job installing my back up camera and new touch screen radio in my car today. From start to finish they were extremely professional and the finished product of installation exceeded my expectations! Thank you to the staff from the reception, sales and technician, I am beyond pleased! Rebecca Carty Centerville, GA read more

Mileage may vary customer to customer. This is my experience. THEY DONT NEED YOUR BUSINESS. They're backed up almost a month for any installation, and then may or may not schedule your work, or tell you last minute that it's a "multi-day" to cover their disorganization. Made a purchase in October being told it would be 3 weeks before they could install the purchased equipment, when I followed up in mid November my appointment could not be found, and was subsequently found under a different name in the system. End result, when I called the day before my appointment (which wasn't in their system). I was advised for the first time that I would need to drop my vehicle off and leave it overnight for the installation. The remedy offered to my displeasure of leaving my vehicle overnight was a refund for my purchase. Accepted! Disappointed, but pleased that I avoided potential technical issues related to a disorganized installation into my vehicle. read more

Best services in the county! They are very respectful, honest, and friendly. Anything that deals with your car, they can handle it in precise timing. I'm actually about to go back there to get a viper system reinstalled into my truck because they do not charge for installation. read more

Ken's has always provided excellent customer service with all products I have purchased and recently as of 04/15/22. I purchased Alpine Speakers and Alpine Amp to replace the factory speakers for a 2019 Honda Ridgeline. The sales people Terry and Mr. Harry are excellent to help you guide you through the various products to purchase for the compatibility of your vehicle. Their knowledge will help you and inform you to the best products for a great stereo car sound. The maintenance team coupled with sales team are excellent. That is why I put my trust in Ken's Stereo. Thanks again for excellent customer service. Excellent team. Fred P. read more

Jarvis & Cooper did a great job replacing some cables and getting some things to work on my video system. They cleaned up everything before they left and did the work quickly and quietly. Good job Guys! read more

Wow. I bout a stinger 2farad capacitor from there. I should of shopped online first. Charged me 199.00 dollars for it. Found it on stinger site it's self for 74.99. Talk about a hell of a price mark up. Never going there again. Thought I was going to give a local business my hard earned money instead of a big store like Best Buy. I understand that they have to make money off a sale. That being said I went there thinking I was going to get a fair price and trusted them with my business. Pick up my product and have it the same day instead of ordering from the web and waiting. Paying 125 dollars more than what a product is worth is really pushing it read more

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The town of Macon has to have some of the worst customer service anywhere in this country...and I say that as a former resident of Baltimore, a city that repeatedly gets mentioned in "Worst Customer Service" lists every year. Ken's is a welcome change of pace for the area. The people here are friendly & professional. I went in there last week because I had a blown speaker that needed replacing. My car has 150,000 miles on it, and I just wanted something decent and cheap. They didn't waste my time trying to upsell me on some ridiculous system that I didn't want or need, or try to tack on extra fees or extended warranties or any such nonsense. I was in and out in about an hour. Couldn't have been more pleased. The only reason I'm giving them a 4-star review instead of 5-stars is because I wish that they had a broader selection to choose from, and their showroom could use a little sprucing up. I'll definitely be back in the future. read more

So thankful to serve middle ga. We are constantly looking for better ways to serve our client family. Our staff is trained to design, install ,and teach the folks that allow us to serve and work for them at any level. read more

I want to give thanks to A Great Company, Very Nice People and Earnest. KEN'S had a very, very Nice Friendly Staff. when Gene Johnson and Kyle came out to deliver my big Sony TV 65 inch, they both was very nice and Professional. they set everything up for me and showed me how to work it. Kyle jump behind the tv to connect everything, he didn't mind. they both deserved A+. the next day i seem to have a problem, i call ken they sent Hurt out. he came and was very nice and listen to what the problem was, he fixed the problem real fast. I was happy, he made sure everything was WORKING before he left, he also said you got my number if you have any more problems call me. that made me happy and felt good. he deserved A +. Ken the manger are very nice and caring, and concern, about each customers. oh I meet Mike to the other day, he's so nice, caring as well. he want the customers to be satisfy & happy. so if you have a problem go to them, they will try to make you happy. in closing I Really Love that they know my LORD AND SAVIOR JESUS CHRIST. I LOVE TO SPREAD THE GOOD NEWS TOO. EVERYBODY HAVE A BLESSED AND WONDERFUL DAY. MERRY CHRISTMAS, NOT HAPPY HOLIDAY. HAVE A BLESSED NEW YEAR DAY AS WELL. read more

I purchased a car stereo and speakers for my son's truck as a Christmas present. The salesman helped me choose a system that was reasonably priced and sounded good. I made an appointment for the installation within a few days. The system was professionally installed and sounds great. My son was very happy with his Christmas gift. Here is why I don't give Ken's 5 stars: When I made the appointment for the installation, it was for 9am on a Wednesday morning. I was told that a typical install as this usually takes about 3 hours. I dropped the truck to at 9am and had a co-worker pick me up and take me to work. another co-worker took me back to Ken's after work at 5pm. Not only was the truck not ready, I had to wait another 2 hours in the store. I spent 2 hours in that store staring at a row of TV's showing QVC. It would have been nice if someone would have given me an update so I could have let my family know when to expect me home, but I was ignored the entire time of my wait. It was my first purchase from Ken's, and probably my last. read more

I am writing this review to express nothing but gratitude and thankfulness for this Christian business. I have personally known the owners of this company for several years and have only found them to be both knowledgeable and professional. I consistently do business with this company every year. The are the leader in the audio visual world and stay on top of all matter concerning their business. Their customer service is second to none. I have noticed that some others have said thing contrary to this but have not reveal there name. What a waste of time to leave a review for others to read and not own your own words. Cowardly and deceitful. These guys are the real deal and have a long track record to prove it. You don't stay in business in small towns and treat people bad. Obviously they are doing right. Thanks Aaron Burgess read more

Don't go unless you're shopping for home entertainment equipment. If you're seeking car audio equipment, go elsewhere. They will set you up right. Right price great equipment and a guarantee to remove it from your vehicle at night within the first week of installing it. read more

Great guys, sales and service. Macon ga is lucky to have a company that will service what they sell And stand behind anything you buy, keep it local ! Ssmith read more

BEST OF THE BEST! I have had car stetero, home theater, and equipment for my business installed and they always do great work. I would recommend them to anyone without a doubt. GREAT WORK Y'ALL!!! Keep it up! read more

Again, accused of making a fake review. Do I need to send this guy pics or receipts of what I was sold on fake promises? To add insult to injury, the guy who delivered this load of gold-plated money makers for Ken's, tried to sell me an extended cash-cow warranty for around $600 on a TV that I'd just bought for not quite twice that price. I told him flatout that at the rate things were going, if this TV went out, I likely would be able to buy a good or better TV for less than this warranty he was trying to push on me. You'd think after I'd spent more than $6k that they'd at least provide free speaker wire or something. But, no, just the attitude. He likes bible quotes. Here's a few. Isaiah 14:12-15. John 8:44. I did make one mistake which I will correct. The guy who sold me these things had a wife who worked there, I believe, as she'd shoot all these calls I had to Ken's when the insurance company refused to pay the full amount. They fired little mr. S.G. over it, I understand. The one I was referring to in the commercials was not Ken. I spoke to Ken only once, after the firings and he refused to take back these items I'd been sold with the promise of if the insurance company didn't pay for it, they'd take it back and refund my my money. This took money I had been saving for a down payment for a house. Now, if I'm correct, the man on the commercials has a wife who does nails. I happened to have my hair cut at that establishment and was relating this to the woman who was cutting my hair. She overheard this conversation and jumped in. If anything, Ken's is overpriced, all talk until the check clears. I had written them a check for the amount which was several thousand dollars. When I found out by a telephone call by little mr. s.g. the total cost I would need to pay and then submit it to the insurance company, I said I'd pop it in the mail. He suggested that he come to my house to pick up the check that day! I knew that didn't sound right. Salesmen don't offer to do such services. I should have walked away then! Mr. buzz cut, latenight TV guy, I can back these things up. I still have all the equipment sold to me by this company. I don't have to worry about the main speakers being stolen as they weigh 100 pound plus each. Klipsch speakers are not cheap. "Hello, This is Kenny Jones, Owner of Ken's. Anyone that has a questionable experience at any of my stores..........please call or email me to let me know. I would love to take care of it personally. I am here for one reason......to serve people." Where were you when I was dealing with the insurance company and little mr. Shane that was fired possibly for this very transaction. You post these quotes from the bible. God is your judge, not I. Yeah, that's the correct usage versus I and me. You sell promises, you take money, you are a thief in the night. read more

Wow! Ken's Stereo is the best! They just updated my Yamaha Surround System. They arrived at the time they said they would and completed the work in a timely manner. I would trust them for all of my stereo needs. Thanks Justin for being so patient with an old man who still lives in an analog world. My parents thank you as well for their new 4K Flat Screen Television. They did an incredible job with the installation. Mom was extremely happy with their crew and they even cleaned up after themselves. I highly recommend Ken's Stereo! read more

How do you make ONE text or ONE call to Best Buy when your stuff doesn't work due to lightning?!!?!!! Not gonna happen. Ken's will take charge, make it all work, and it cost me nothing! They helped me and made it so easy. You can't replace that knowl edge with people looking for summer jobs. read more

Absolutely the worst customer service I have ever seen. No one can ever give you a straight answer nor do they stand behind their products or their work. I had my vehicle down at least three times for the same problem- a problem with the parts they installed. Every time it goes in for repair it comes out with another issue that it didn't even go in for. I will NEVER use Ken's again. I would have better luck getting my accessories installed by a two year old than I would one of Kens technicians. Best advice I can give anyone is to stay away from this place unless of course you like throwing your money away !!!!!! read more

They are absolutely the nicest and most knowledgable people around when it comes to electronics! I was having trouble with a radio someone else put in my car, went to them and the problem was fixed immediately! I have had tv's delivered and set up for me numerous times and plenty of car audio systems! They also just did some NEW oracle lights for my brother! They install for free, which no one else does and there prices are great! They matched a radio price for me that I saw at another electronic store with no issue and then installed it for free! Always buy local because it's what helps our economy! They are amazing people and love the LORD! Would not shop anywhere else period! read more

We agreed on a price of $1300 for a new system. On my way there to drop my truck off the next day, they called and said they had made a mistake and could not put the system in for that amount. That's bad business -- to have an agreement with a customer then back out of it. read more