They're actually a small engine repair service. Lawn mowers and such as that. Yelp wouldn't let me…read moreput that in, though. They're very friendly, very nice, and they're very helpful and knowledgeable. It's a little bit of a drive to get to but it's really worth it. I recommend them absolutely.

From the owner: All major brandsread more

Very rude! Said I used "junk" when I only use OEM parts. When I refused to pay $30.99 for some 94…read moreoctane gas & $45 for some tire sealant, he told me to "pick up my junk & move on". I have screenshots of the conversation.

Greg's mowers The owner Greg has no integrity .. Quoted me a price and charged I lost $750 to this…read morebusiness what are you gonna do he has your mower and won't release until you pay whatever price he claims you owe I do not recommend this business whatsoever

As a follow-up, it is only fair that I share that Loftis Repair DID take care of the problem with…read moremy mower. I gave them one more chance to 'clean-up' the situation. I was referred to 'Tony', one of the mechanics. He listened closely to my problem, said he would take care of it and call me when it was done. The shop called me a week later and told me the mower was ready to be picked up. When we arrived, Tony was summoned and he brought out the mower for us and explained everything that had been done to the mower. He started up the mower and demonstrated that all was in good working order. All of our issues had been taken care of. We were very impressed with Tony and his authenticity and sincerity. The mower has been working perfectly since then. Because of him, we are happy to give the shop another chance. But I will add, the shop REALLY needs to upgrade their customer service and their record-keeping. No customer should have to wait around for 20 minutes while their equipment is located. But, because of Tony, we will give them another chance next time any of our equipment needs repair.

I've had taken stuff to them to be repaired and after a week they never even looked at my tiller…read moreare lawn mower I wouldn't trust to do anything again they just put my stuff out with there junk mowing pile for scrap A

great family owned service hones about everything and tell you straight thank you! Planning to go…read moreback with several more pieces of equipment

They had my mower up and running in no time. I had a great experience with a quick turnaround and…read moreat a great price. I felt they were very honest and easy to work with.

When I went in and dropped off my John Deere mower the staff was very welcoming. The gentleman at…read morethe counter documented my issues, took the keys and helped unload it from the trailer. Service took about 2 weeks but the price was fair! I would recommend Pratt's Lawn and Garden to anyone needing repairs on their mower.

Don't do it they will rip you off $400 two weeks only to have to drive to john deere for another…read morepart

Skip this place. I dropped a mower off and they told me a…read morecouple of weeks. Nearly 3 months later... They dinged the deck of the mower pretty hard such that the blades were hitting it. They added parts that weren't authorized and didn't call. They had a pretty crappy ambivalent attitude. I will never darken their door again. I found a new place in Springfield. EXTREMELY professional and helpful. They did the job for less than I expected and in less time. https://lawn-mower-dealers.cmac.ws/carpenters-lawn-equipment-saw-shop/2111/

I have been using Precision Small Engines for years (I maintain mowers for my 3 sons and myself)…read moreso I need parts often. Precision is very helpful in finding correct part and usually have it in stock. Also purchased a chain saw which has worked perfectly. Staff is very helpful.

Went to Motor Hut today. They instantly helped me, put a new bar on my chainsaw, put it back…read moretogether, added a clip it needed and did it all in like 8 minutes. Absolutely amazing!! Best ever! You'll never go wrong with these folks! John Koehler

Called to have my mower picked up for the deck not engaging on a Friday and was told they would try…read moreand get it on Friday but if not it would be Monday, left it sitting in the driveway Sunday evening for Monday pickup. Called Thursday to see if they had found anything and was then told it would be 3-4 weeks before they would look at it, told them to just forget it. Typical lake business that doesn't do what they say they're gonna do so if you like getting F'd around this is the place to go.

I tried to buy a 2025 Ventrtac Pro.. " Tried " I really really " Tried " Salesman offered me a…read more2025 Ventrac Pro with 28.8 Hrs.. Demo unit.. The Salesman name is Cody.. everything started off great, Cody offered me the unit for a very reasonable price. , I asked if shipping could be included, and Cody said he would get back to me... The entire day went by, and he never got back to me.. When I called the next day, he said they could not include the shipping. I asked how much it was, and he did not know, which indicated he never did get a shipping quote to ask the " Powers Above " if they could include the shipping. I asked him to invoice the machine to us, so we would own the machine while we figure out the shipping, and Cody then said he could not do that .. What ??? Makes no sense. I told him we would send out our own truck for pick up , and he hung the phone up, and proceeded to block me on Facebook... How does a company stay in Business treating customers this way... We were a Wire Transfer Paying customer, that needed no financing. Easy Transaction.. This Cody guy sent pictures , specs , and a price, confirmed availability. Then just went off the chart.. dont get it.. Very Very bad customer service. Ive reached out to their owner ( Bradley (Brad) Owens, by leaving messages with the parts and service people with no reply yet. Be very careful of this company as this may have been a blessing in disguise. What a weird and unusual way to treat a customer about to drop over over 34K

UPDATE: After leaving the store, I called back and asked to speak with Angela. I told her that I…read morejust wanted to let her know that I appreciated her cheerful attitude and the service that she had given to me during our previous interactions. I told Angela that I had just left the store and that I had had a very poor and disappointing experience with Sandy and Stephanie at the front desk. Angela asked what had happened. When I told her; she simply apologized (without taking sides or speaking disparagingly about anyone at the business) and asked how she could make it right. That is exactly what you should expect from a local family business who values and appreciates their customers. Bottom Line: If you are greeted by someone who is cheerful and anxious to help you then you are probably good to go. If not, then you've just met Sandy or Stephanie ... ask for Angela and then proceed with more confidence.