No wonder there is no wait when you visit this urgent care. This place sucks! My experience was…read moreextremely frustrating and highlighted serious issues with both patient care and communication. I took my mom here last Friday for a persistent cough, and by Monday her condition had not improved. When I tried to schedule an appointment with her primary care physician, I was told they needed records from the urgent care visit before they could properly evaluate her. I called the urgent care and was told obtaining the records would be simple--just come in and request them. Unfortunately, that was far from the case. Once I arrived, I received conflicting information from multiple staff members. One person indicated the employee who handled records was on break. Another staff member attempted to make a copy of the medical record but was told they could not. Then I was informed that my mom needed to provide written authorization. As I prepared to have my mom send that authorization, another employee stated that the request had to come directly from her primary care physician. The lack of consistency and clear guidance was both confusing and unacceptable, especially when timely access to medical records is essential for continued care. Patients and their families should not have to navigate contradictory instructions simply to obtain records related to their own treatment. Which process is actually correct? Why is it so difficult to access medical records when prompt medical follow-up depends on them?

Been here for years I appreciate it great care from the doctor been coming here for 20 plus year's…read moregreat care

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.

My husband has been going to see Dr Betty Lo for years now and I have to say she's great!! I highly…read morerecommend for anyone to go see her. But I have to give ZERO stars to one of the schedulers her name is Leslie, she's rude , not helpful and has poor communication skills. It's happened more than once and it's very discouraging to call to make an appointment with the office.

My insurance changed and my GP who I loved was no longer covered. I had an appointment with Dr. Lo…read moretoday to establish care and I could not be more thrilled! Dr. Lo took the time to get to know me as a new patient and went over my medical history extensively. I never once felt rushed. She is extremely thorough and personable. The staff was wonderful as well with caring and positive attitudes. A true breath of fresh air after a very poor experience with a previous doctor and staff I saw a few months prior. I am looking forward to my future appointments with Dr. Lo and feel I can trust her to provide excellent care and support.

While I have seen Dr. Chen for over 20 years, this is the second time I have made an early morning…read moreappointment to minimize the wait that I experienced when booking an afternoon appointment. Well, my appointment was at 8:30am. I literally heard him walking into the exam room next to me at 8:35am. It's now 8:55am and I have not been seen. The paper gown isn't exactly very warm either. I ignored the 25 minute wait last year. He is a very good doctor, but my time is of value. Now I'm rethinking my options moving forward.

Very thorough and understanding. Listens to my issues and solves via specialists, therapies, or…read moremedication. Highly recommended

His office is has literal Cobb webs hanging from the ceiling, piles of dust and debris in corners…read moreof the rooms and hallways. Has an entire unused room that's clearly covered in Cobb webs and dust as seen in the window of the room. Will literally tell staff to not answer phone calls for an hour but then will ask why he doesn't have patients coming to see him. This man treats his staff like trash and pays them BELOW minimum wage which is illegal. He still has paper charts and charts are constantly being lost in that office and misplaced. Nothing is organized. He sent a NEW patient who had an appointment away because "he only sees two new patients a day" after the patient took the time to complete all the paperwork and had been waiting almost an hour. Dr. Argueta hid like the coward he is behind the wall while belittling the STUDENT VOLUNTEERS he had there by saying get this guy out you guys are taking too long just tell him to go home. NEVER come to be treated by this man if you want real care and respect as a human.

Receptionist is wildly rude, put me on hold for 30 min and when I called back the Dr said they went…read moreto lunch. When talking to the receptionist they are abrupt, ask the same questions over and over, and hangs up on you. I saw the Dr. who was supposed to refer me to a podiatrist, but when I called the referral they were not a podiatrist. When I called to get the referral fixed no one answers the phone. I call a week later to be told to find another PCP. I explain I'm pregnant, have been throwing up, and need to use their urgent care services for Iv fluids and want to talk to the Dr. The Dr. comes on the line and says call you insurance and find a different doctor, you said we put you on hold and went to lunch, we can't have you saying things like that, and Bang hangs up the phone I will be filing a formal complaint about the malpractice and incompetence at this office.

Nice doctor's office especially for predominantly native Japanese speakers since Dr. Akiko Suzuki…read moreis a Japanese-English bilingual speaker so she will be able to use Japanese medical terms rather than Latin, classical Greek anglisized medical terminology that even we English speakers find difficult to comprehend. Pleasant, almost all pristine white interior. Quiet, serene, no music even soothing meditational. By appointment only. Staff is also Japanese-English bilingual. They are friendly, conscientious, gracious. Dr. Suzuki is not my physician, but I go to the office often due to aging relatives for any medically related issues.

I had a great experience here! I usually don't write reviews, but since I read some bad reviews…read more(mainly talking about the rude receptionist), I thought I need to write it! I went to this office in May 2022 for the first time. The receptionist was nice (I guess the rude one is gone now), no problem. The nurse seemed very busy but efficiently working and she explained me the procedures well. Dr. Suzuki was professional, but with warm personality. She took time to listen to me and gave me some advice. I went there for the yearly check up this time. I could see the result on the patient portal online after a couple of days. So you don't need to make another appointment to hear the result from doctor. (If you have issues in the result, they will call you.) I'm glad I chose Dr. Suzuki for my primary care doctor. Japanese is my first language, so I feel easy and relieved being seen by a Japanese doctor too.

By far, the best medical group around. Their staff is very efficient and very knowledgeable. The…read moreoffice staff is dependable and dedicated. This office takes care of all your primary medical needs.

Fast, easy reliable…read more I've brought my son here before when he was sick and I was there for under 30 minutes. Great service very attentive.

I have had a couple of bad doctor experiences recently with older, more close minded doctors who…read morerushed to push meds without even finding out what the real problem is. It can be hard to find a good doctor when you have an HMO and have to commit to a doctor before knowing their bedside manner, but I have to say that I was pleasantly surprised after my first appointment with Dr. O'Bryan. She took the time to make me feel like I was being listened to, she asked more questions than any doctor I have ever seen before, which made me feel like she was being very thorough. I highly recommend her and after just one appointment I can tell that we are a great match and I look forward to being under her care as a patient.

Dr. Meagan O'bryan is amazing. I had to wait six weeks to see her and it was well worth the wait…read more She really took time to address my concerns. I did not feel like she was in a rush to get me out, like other doctors are. If you looking for a new doctor she is great. Her practice is with Health Care Partners of South Beach.

I was the wife of her patient Richard Metcalfe, who passed away in 2016, and I just found an old…read morecard that he had from 10 years ago when he was under her care. He loved her, and despite his numerous difficulties, he always felt she was great. She was always very patient and kind, which is not easy with a dementia patient. When I saw her card, I immediately wanted to see if she was still with TMMC. I'm with Torrance Mem as well - you never know when I'll need another great doctor!!

She was great but retired to Florida early this month. One…read moreof the best doctors one could ever have. Totally dedicated to her patients.

The best primary care doctor there is. No matter what city I move to, I travel all the way back to…read moreTorrance to see Dr Yu. Doctors have misdiagnosed me and Dr Yu doesnt do that. He really gets to know his patients and looks at the big picture. He is a complete professional. I highly recommend him!

He's one of the best Dr, in the South Bay, If you are…read morelooking for someone who cares about your well being, then he is it.