Dr. Chen is simply the best PCP I've ever had. She is very attentive and always eager to help you with health issues. As others have said she is very responsive in MyChart and her team is as well. I hesitate to write this review because I don't want to lose availability with more patients but she is that good! read more

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She consistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding. read more

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely seems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location. read more

Dr. Chen was dismissive and condescending. I will never be returning to this doctor. This is not the care I expect from UCLA health.

"Name the greatest of all inventors. Accident." Mark Twain Indeed. I have a great new internist, by accident. I was trying to see a different doctor at the same clinic but that physician had a long wait for a new appointment, so I decided to take a chance on a new doctor - Dr. Chen and boy, am I glad I did. Dr. Chen started practicing this year, after completing her residency at UCLA, but don't think for a moment that it takes anything away from her sense of service, knowledge and professionalism. Doctor Chen takes the time to get to know you both as a person and as a patient, which is so important for a good patient-doctor relationship which is meaningful and productive. She has excellent knowledge of the widest variety of medical topics and if there is something she might be uncertain about - rest assured that she'll research it and let you know what she has found. Her exams are very thorough and she has a very gentle bedside manner which will put you at ease. She doesn't only follow up and calls you to discuss tests results, she is plugged in and knows what did a specialist she sent you to suggest, and makes sure that you stick with the program, be it hers, or the specialist's. In short (as short as I get) - an excellent doctor! I hope that as she gets busier, she'll still keep the same fantastic level of responsiveness and the thorough approach, as she offers now. Let's bookend this with another Mark Twain quote: "Be careful about reading health books. You may die of a misprint." If you have a problem, don't read a health book - go see Dr. Lillian Chen - you'll be glad you did. read more

Lillian Chen, MD - Internal Medicine Near Me - Torrance, California

I had a miscarriage and ended up with a D&C. Didn't feel well over the weekend and called urgent care. I had a televideo with Dr. Chen and she was great! She apologized for my loss and asked I could come in for her to see me. She was great and answered all my questions. I'm glad that I was able to see her in urgent care!! read more

This office has bad communication. I've had 3 appointments scheduled for Dr. Chen to be a new patient and each one were cancelled . The last 2 appointments I've had scheduled she chose not to see me. The first appointment I had scheduled I had to cancel due to me catching COVID. The 2nd appointment she rescheduled it. I got set up for text reminders. The text reminders told me the old date that was set for my appointment and not the updated date. So I get to the office and they can't see me because they failed to communicate the time change properly. The office staff isn't friendly at all. And then the 3rd and final appointment I had scheduled I was a little late. I called and let them know I was running a little late do to car problems. I get there, there's no patients in the lobby so they weren't busy. The office staff contacts the doctor and let her know I'm there and she decided not to see me. So they cancelled the appointment. I ended up just not trying to schedule with her anymore because I felt these were all red flags. I ended up scheduling with a new doctor at the other office and the experience was much better. I'm 100% pleased. The office staff is much nicer and my new doctor goes above and beyond. Her name is Dr. Gornes. I recommend her to everyone. read more

Dr. Chen is AWESOME! She's been my PCP for almost a year and I'm thankful for her light-hearted, easy-going nature. I feel insanely fortunate to find such a gem so close to work. Would recommend her to anyone :) Jess read more

As explained by Blue Shield via letter, I needed to find a primary care physician, I had been happy going to my Gynecologist for all my needs but here I was reading reviews, looking in my area for an internal Medicine doctor, I saw Dr. Chen's reviews and decided to investigate a bit more, we share the same first name, she's a woman, had stellar reviews; it's a perfect match! Right? WRONG!!!! When I first met her she not once looked at my eyes, she wasn't rude but very short on her answers, I showed her my lab results: an under active thyroid, low testosterone even for a woman, I workout at the gym 6 days a week also do cardio after every session, I have been a strict Ketogenic diet follower for the last 9 months; she dismissed my concerns and the lab results!!! And she kept saying: "well, you're a woman over 40, is normal, you will not be losing weight like you used to" she requested more blood tests, but I couldn't shake the feeling she was just doing it to get me off her hair, the lab results I showed her were from a couple of weeks prior, she reminded me once more that being a woman is normal to have an abnormal amount of weight gain around the mid section, at that point I broke out and with tears in my eyes with frustration I realized she was not only not going to listen but did not care; she reached for a tissue, handed it to me and walked out of the exam room. A couple of weeks later I received a call from my gynecologist concern with the results she had seen in my lab results she had me come in and immediately started me on thyroid medication and testosterone therapy; I didn't have to ask she was just doing her job, but it made a world of difference for me, my hormones are under control and my thyroid is better, I am losing the weight on the midsection that Chen said it was normal because of the simple fact that I am a woman over 40, no! Is not normal!! DONT TAKE CHANCES WITH YOUR HEALTH, FIND A PHYSICIAN THAT WILL CARE FOR EVERY PATIENT; NOT ONLY WHEN SHES IN A GOOD MOOD OR ONLY CERTAIN PATIENTS, NO, I DONT RECOMMEND LILLIAN CHEN. I am glad most of the reviewers are happy and well taken care of. read more

I really like Dr. Chen. She is a caring person and has shown a lot of understanding and knowledge about my health, also. She is very responsive when I contact her and her office. Smart doctor, glad I chose her! read more

Dr. Chen is a great doctor period. She is thoughtful and thinks about different solutions to your health problems instead of being narrow minded. Dr. Chen actually examines you and looks at notes very carefully, the signs of a great doctor. She also responds to your questions and never fails at it. I am glad to have finally met a great doctor for my health need. Her staff are also great and accommodating. Thank you for your help. read more

Dr. Chen is a great doctor. Very knowledgeable and educated. She responds quickly to all emails and has an easy going, friendly manner with patients. She is very detail oriented and organized, and has a good sense of humor- which I value in a doctor. Glad I found her! read more

I just met my new PCP Dr. Lillian Chen @ UCLA Health and I can not tell you how lucky I am to have the opportunity to have her as my doctor now! Took me 9 mos. to have the time to make an appointment but let me tell you, for my 1st visit, I am very impressed by the staff and Dr. Chen. She is so personable, nice, and easy to talk to. I can already tell I am going to have a great long term patient-doctor relationship with her. Great choice for an Internal Medicine doctor. read more

I found Dr. Chen thru my ins lists of doctors and made my appointment for the past Tuesday. When I made the appointment I wanted to get my annual checkup but the receptionist say that would done on the second visit. When it was time for my appointment I have gotten sick with a bad sore throat so it was a good time to see Dr. Chen..she asked me all the symptoms I'm having and about my family history..I end up getting my annual checkup..Dr. Chen is informative, caring, professional and very nice. I'm glad I found her..and I like that I can log into myuclahealth to see the result of my lab test. You can also message the doctor any questions. Dr. Chen answer my question right away. I highly recommend Dr. Chen! read more

So glad I found Dr. Chen. She's so kind & patient - didn't rush me at all. The office is clean & staff are professional. I didn't wait long at all to see the doctor. read more

I tried making an appointment with another physician who had good reviews on yelp, but Dr. Chen had the first available appointment, so I went to her instead. I'm so glad I did! She is professional, kind, and a great listener. The office is clean and new, and the staff is friendly. Overall, I think I lucked out here, and I ended up with a really great new primary physician. read more

Grateful that switched over to UCLA Health and Dr. Lillian Chen. Today was my first appointment and it was a wonderful experience.

Hi Yelper; I hesitated writing this review for a long time because I don't want Dr. Chen to be busy when we need her assistance. To start up, I moved to LA last year (summer, 2016), and I have a chronic condition for almost two decades. As you know, the health care system is different from country to country, and I was travelling between many countries. I thought the best idea is to visit PCP, then she/ he will advise me about my next step. I looked for a PCP (the first doctor was not Dr. Chen), and I booked an appointment to get a prescription and to know my next step. Anyways, my appointment went all right and did a couple of lab tests, and I got my prescription (after a week of my visit). Also, I was waiting to have a phone call regarding my tests, but no one calls or advises me about anything. Not to mention, no one suggested to me to see a specialist. One day, I had a concern about something, so I scheduled an appointment but that PCP did not take my case seriously. Also, she did not investigate or examine me, and she said this issue usually happen with patients having that chronic illness. From that point, I started looking for another PCP, and I called to book an appointment with a doctor at the same facility that Dr Chen works at, but he was busy. So, the receptionist offered to me to see Dr Chen, which I think the best thing happened to me because Dr Chen took my case seriously and spent as much as she needed to make sure she is not missing anything. In addition, Dr Chen advised me to see the specialists that I have to see, and she answered all my questions, Dr Chen did exactly the opposite from what my first PCP did. That was a turning point for me, and I decided that Dr. Chen should be my PCP. My wife and I visited Dr. Chen many times, and she always prepared for the visit ( for example, reviewing our notes, lab tests, and she makes sure we do not have any more concerns)To sum up, from my experience visiting doctors and health care providers for almost 20 years, I will rank Dr Chen as the best health care provider I had ever visited. Thank you, Dr Chen. Your effort is appreciated, and we wish the best for you in your life. Mohammed read more

It's sad that there are no good doctors near me, I have to drive 20 miles to see one. This is a preliminary review, based on my initial contact with this office. The person (Juan) who took my first appt. was very courteous and professional, something that seems rare these days. I will follow my review up once I see Dr. Chen next week. I thank those that took the time to review her so that I can feel inspired about trying this doctor...William read more

To the South Bay Community - I was so fortunate to find Dr. Chen through some informal research I conducted on the internet for a primary care physician. I had just moved back to RPV and had recently retired, so I needed to find a new primary care physician. I made an appointment with Dr. Chen based on several reviews and I am incredibly fortunate to have her as my internest. She is so approachable, smart and proactive. This is the best physician I have ever had - and UCLA health should be thrilled to have her on their staff. I look forward to a long and positive relationship with Dr. Chen. read more

I went to see Dr. Chen after seeing 2 previous doctors with no help. She took the time to listen, did a very through exam, and told me exactly what to do to get better. Dr. Chen and her staff are wonderful! read more