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    Kendra Scott

    2.6 (150 reviews)
    ModerateAccessories, Jewelry
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    I have been a Kendra Scott customer since 2012 when she first started launching her jewelry. I still have some of her pieces from that time that I bought at her pop-ups at Baylor University. I bought a heart necklace and a turquoise bracelet from the Nashville store last year. The necklace is tarnished and the bracelet clasp broke. I emailed Kendra Scotts customer service explaining what had happened to the necklace and bracelet and I wanted it replaced with the exact items since these pieces where only a year old. I also, explained that I have pieces from 2012/2013 that are still in perfect condition with wear and tear. I received a response the next day from Catherine the customer service representative who emailed me a very generic email. " Our fashion jewelry is not pure gold or silver, but 14k Gold, Rhodium, 14k Rose Gold, or other precious metals plated over brass. It is possible for the plated jewelry to fade over time from continuous wear. Because of this, we recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. " " I apologize for any inconvenience this has caused. We only have a 30-day exchange return policy. We do not offer a lifetime exchange return policy for any damage that has happened over time or due to wear and tear. I am more than happy to look into alternative options or solutions however I would need the proof of purchase in order to do so. I hope you can understand we do have a set of policies and procedures we follow." When I replied that I did not have my proof of purchase because it was over a year ago and I expected a better resolution than a random email about wear and tear. I was ghosted!! Never heard back from Catherine from customer service. No resolution. I expected more since I have been a valued customer since 2012. I helped her with her brand because I wore it all the time. My friends and family loved the Kendra Scott jewelry that I was wearing that they also become valued customers. Kendra Scott's core philosophy is supposedly centers around" Family, Fashion, and Philanthropy. She always emphasizes the importance of building a brand and culture that prioritizes these three values, striving to make a positive impact on the community and beyond." "In essence, Kendra Scott's philosophy is to "do good first, sell jewelry second". She believes in creating a positive and impactful brand that extends beyond just fashion." Well her impact is that she no longer cares about her customers and how as a customer I value my jewelry pieces and when they start to corrode within a year something is wrong!!! Then when I reach out to get it replaced as it should be I get ghosted!! No resolution. I guess at the end of the day I am no longer going to buy Kendra Scott jewelry to contribute to her $580 million net worth.

    Kendra Scott earrings hope they don't tarnish too.
    Cee G.

    Im giving 5 stars to myself for locating the earrings I was looking for, myself. I was the only Black person in the busy store, and unfortunately, I wasn't greeted by anyone. I had to bring my earrings and the display rack to the counter myself to make the purchase. Despite the lack of customer service, I wasn't bothered. What's ironic is that the customers they choose to assist are the ones that steal the most, while the ones they ignore are the ones that actually pay. I was visiting the Austin area, but I won't return--I'll just shop online if I need anything else. What's interesting is that I was wearing several pieces of expensive jewelry. After I pulled out my black card to pay, the cashier's whole attitude shifted. She began explaining their fine jewelry, and even the woman who ignored me when I entered acknowledged me. I ignored them and walked out.

    Karlyn K.

    Love shopping at Kendra Scott. Staff are helpful and not overpowering. Love the options. I like that we can finally change out jewels on some pieces.

    Pouch, gift box and ribbon for necklaces I purchased.
    Beth C.

    I purchased 2 beautiful necklaces as gifts, but when they arrived, they were in one pouch. I emailed customer service about getting another pouch, as they were the same necklaces for 2 different people. (Daughter and her bff) Within a week, I received 2 pouches, gift boxes, and ribbons for the necklaces. Excellent customer service, quick delivery, and stunning necklaces!! I would strongly recommend Kendra Scott for all your jewelry needs! (As a side note, I never indicated these were gifts on the order form.)

    Ring and a pair of hoop earrings.
    Tanya S.

    Purchased a ring and a pair of hoop earrings for $487 from one of their pop up shops in Austin a couple months ago. The jewelry was beautiful and although the price was up there, I was reassured by the ladies running the pop up that the jewelry would last. I'm so disappointed by the quality of this jewelry. I have warn the ring once for half a day and the earrings twice. Both pieces were stored in a traveling jewelry pouch but tarnished within months of purchase. I would not recommend this jewelry to anyone, let alone gift this to someone I loved.

    As far as customer service - Kendra Scott never fails. All the employees are very welcoming and helpful. However, my earrings have tarnished and leave my ears black. Even after constantly cleaning them and taking care of the jewelry, they rust and cause my ears discomfort and discoloration. Not only that, but one earring broke and I was not able to get a replacement for it.

    Birthday shopping
    Caryn N.

    Happy Birthday to me again! A girlfriend of mine reminded me that there is a great shopping experience with KS! We wanted to see if they would honor my birthday discount since it was 2 weeks ago. They honored the discount and my friend and I walked out happy shoppers

    My new goldstone pieces! Ready for game day!

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    7 months ago

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    Kendra S.

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    3 years ago

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    Page 1 of 4

    Ask the Community - Kendra Scott

    Review Highlights - Kendra Scott

    We wanted to see if they would honor my birthday discount since it was 2 weeks ago.

    Mentioned in 7 reviews

    Read more highlights

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    Charm School Vintage

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    Charm School Vintage is an eclectic vintage boutique with variety of the items to choose from. The…read moreshop looks small from outside, but it has a good amount space when inside. With a contrast of muted colors at the next-door boutique, Charm School Vintage is full of color, textures, and flavor chic. According the store manager, each piece in the shop is purchased directly and not on consignment. One rack is white to off-white bohemian chick pieces. While all clothing is vintage, there are a few modern items such as journals. The store manager was super friendly and made me feel I was the only one in the store. This was the perfect spot for anyone who loves fashion with a bit of spice. Prices are in a rather broad range - from inexpensive amount to a bit pricey.

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    Kendra Scott - accessories - Updated August 2026

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