We are so happy with our new Toyota lease! It was our second time leasing a vehicle ever and we definitely felt taken care of. The whole team, from Jose Garcia and Julio Hernandez in sales and Kenya Garcia in finance to the insurance and service teams, everyone was so thorough and made the process easy from step to step. We have had our vehicle for about a week and still talk about how much we love it and how well it suits exactly what we were looking for and needed. They even ordered some accessories for us that were out of stock. We'll definitely lease from Kendall again next time, after our first experience here this week. read more

I received an online quote for Toyota ATF T IV 6X1 Case at $31.15 and tried to place the order. I was then told the dealership could not process it because it could not be shipped due to hazmat rules and the sale was cancelled. So I made the long drive to Kendall Toyota to buy it in person. When I got to the cashier, I was told the price was $49.56. I went back to the parts counter and the rep showed little interest in helping and said there was nothing he could do. He even suggested I was saving because there were no shipping costs, which made no sense because Toyota had already told me they could not ship it since it was hazmat. Our family has done business here for decades. Before visiting, I also spoke with a salesman about a 2026 Toyota for my wife. So yes, you got me on a small parts sale, but you have now lost a long time customer. If you advertise an online price, honor it in store, or clearly disclose that you will not before customers waste time driving over. read more

Kendall Toyota - invoice - Car Dealers Near Me - Miami, Florida

It's impossible to avoid this place if you have a Toyota but Be aware of their attempts to fleece you. They once told me I needed 4 new tires when I had just bought 1 tire elsewhere. I immediately went to Goodyear , who told me My tires were fine. Another time they told me I needed a new battery. I immediately went to jiffy lube who told me my battery was fine. I could cite other examples but too long for this review. They slap on and $80 shop charge every time you go in and they make a surcharge of 3% to use a credit card. read more

Two of their most popular vehicles, the Land Cruiser and the 4Runner are parked on the second floor of a dark garage. None of them were displayed out front. Impossible to see the vehicles clearly and hence, a lost sale. read more

Ordered the following parts from this dealer. 17801-77050 Engine Air Filter and 87139-76020 Cabin Air Filter. They instead sent 17801-F0020 Engine Air Filter and a 17801-07020 Cabin Air filter. The engine air filter they sent is interchangeable, but it isn't the part number that was ordered. The dealership failed to notify of this substitution. The cabin air filter was for a completely different vehicle and was incompatible with the one I ordered for. To add insult to injury, they want to charge you for shipping when requesting a refund over them sending an incorrect and incompatible part. Additionally, the part they actually sent is half the value of the part which I ordered. This is for order #7914. I have reached out to the dealership to see if they will correct this. They need to pay to have the incorrect part they had sent me returned and then send me the part I had ordered. If they fail to do so in a timely manner, I plan on opening a case up with Toyota North America and then escalate to a chargeback if they're unable to sort this out. Edit: I wanted to follow up that I was able to get in contact with them on Monday 7/27/2026. The guy who answered indicated they would send the correct parts out. As of 7/31/2026, I received the replacement parts. Both replacement parts they sent were not for the part numbers that were ordered. In fact, the cabin air filter they sent is incompatible with my car and half the value of the one I had ordered. It's honestly impressive that they'll send out the wrong parts again on an order they know they messed up in fulfilling. This indicates to me there are no mechanisms in place to ensure they fulfill orders correctly. I'm escalating to Toyota North America. //// Last follow up. The dealer opted to issue a refund for the order. Parts were not required to be returned. I'm thankful they made things right in the end and hope processes are introduced to improve the reliability of their order fulfillment. read more

Purchased a 2024 Highlander from Kendall. It was the easiest car purchase I have ever completed. Agreed on price over the phone, drove 4 1/2 hours, quick test drive, filled out paperwork and done. Vehicle was exactly as advertised. They were so great to deal with that I will likely check with them first for subsequent purchases even though they are on the opposite side of the state. read more

The worst service I have ever seen. starting with the service person that greets you... takes a few pics of the car and puts a number on top of the car. After that they do nothing... they don't follow up... they don't provide updates and if you try to reach the service manager named Oni it takes you 3 hour's because everyone keeps things from getting to management. read more

I came in for a simple oil change today and was told it would be about $100. The last two times I visited this Toyota location, they provided a courtesy ride to and from the dealer. Today the manager told me they "don't do that anymore," without any prior notice. It's disappointing to remove a customer service benefit with no communication, especially when the wait time is supposedly 45 minutes to an hour and a half (last time it was 3 hours). For the cost of the service, I expected the same level of customer care I received previously. read more

I've called parts department 6 times within business hrs to buy very expensive transmission and engine and body parts but the phone goes to voicemail every time and twice was ignored. So I proceeded to call service and some not so smart girl (YANNI) seemed annoyed to hear my frustration and (mind you I literally told her why I called service since parts isn't answering) literally said to me after not listening said "well you called service" and brushed me off. Looks like the Kendall Toyota/ Lexus on US1 is allergic to 10-15k in parts. West Kendall or homestead Toyota is sounding like a better option. If you can't provide customer service you don't deserve my business. Not a good idea to hire people without etiquette. People like YANI and the parts staff needs to be held accountable. Unacceptable! If there was a score of 0 I would give it. read more

Bad customer service, the attitude of employees and manager. They also stopped offering shuttle, loaners or Uber to take you home when you are getting service or repairs. Not even offer water or coffee while you wait. read more

I went in for maintenance, mentioned a tire leak, and they didn't check it. The next day, oil leaked out due to their error, risking my engine. Only then did they find a nail in the tire. Poor service. read more

This review is based on service alone. I've been coming here for years. I've never had any issues. Staff are professional and attentive. They seem to have a great system in place to crank out so many cars a day. The wait is made better by comfortable seating and a convenient bakery shop. read more

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I had a great experience buying a new car here. It's a different experience buying a car nowadays. I did my research, chose a couple of cars (online), got pre-approved with my bank & actually used my bank's tool to look at the cars/prices/dealers I could go to with my pre-approval. I arrived at Kendall Toyota & showed Jorge (very nice, respectful, knowledgeable salesman) the cars I wanted to see on my app. He showed me similar ones (different year because dealers don't have all the new cars on the lot anymore). I chose the car I wanted, Alexei (in the office) was able to give me a better interest rate than my bank, and I was able to go pick it up within the week. For the first time ever, buying a car was painless. Plus, there's a bakery inside (maybe Pinecrest Bakery...I don't remember) and seating. read more

Extremely Disappointed - Unprofessional and Frustrating Experience This was by far the worst experience I've ever had at a Toyota service center. I've been a loyal Toyota customer for years and have visited multiple service locations across Miami, but my recent visit here left me extremely frustrated. The service rep who assisted me, Jasmine Da Silva, was unprofessional from the start. I came in for a simple oil change with an appointment that clearly stated I would be waiting on-site. Despite that, I waited for hours with zero updates. I tried to check in, and was repeatedly told, "She'll call you back," but no one ever followed up. I was left in the dark the entire time. What made matters worse was the pricing and attitude. Jasmine gave me a quote significantly higher than the one listed when I booked online. Then she tried to push a completely outrageous $4,000 quote for a battery mount--something I confirmed later was grossly overpriced. When I declined, her demeanor shifted instantly and she became noticeably dismissive and cold. This level of disrespect and lack of communication is unacceptable, especially for such a simple service request. If this is the standard of service at this location, I'll be taking my business elsewhere--and I encourage others to think twice before coming here. My experience with Jasmine Da Silva was not just poor--it was insulting. read more

If I could give a lower rating I would This dealer is the worse avoid at all costs. If you want or need a new vehicle please don't come here. This establishment doesn't care about you or your pocket your just a number to them. Negotiate please as soon as I started to lower payments they ran scared because there looking for people just to sign. I repeat don't go here better place to go to if you want Toyota any autonation Toyota can give better deals and actually compete for your business. Salesmen here are super sneaky and will take all your money here if you let them don't be fooled with the smile and the I can get you the best deal. The mind tricks they play on you. If the best they can do is $2000 off msrp for new car please anyone else gives way more than $2k please. No respect!!!!!!!!!!! Avoid at all cost you were warned. And for a brand new car no way. There way to scared to negotiate and afraid of people who stand up for themselves read more

Good afternoon, the treatment was very good, but they need to be clear about things because from the beginning I said I did not want my credit checked, and that was the first thing they did. I am truly very disappointed and very upset. That is the last place I would go to get a car. Be very careful with that place, Kendall Toyota. They are very fast when it comes to getting you a car, but when you need an answer about something they did wrong, they never call you back and leave you on hold. I have called more than 10 times in 4 days. read more

If I could give them 0 stars i would i came in for an oil change and a tire rotation to my surprise they told me that I have to disconnect my camera because some of the technician don't like to be recorded which is very fishy practice because if you are doing what you saying you are doing why hide...this is new because ive been coming here for 3 year's and this hasn't happened. Which makes me suspicious as to why now, was someone caught on camera stealing or not performing the service that you needed. Not changing oil and stuff..very suspicious be aware put cameras everywhere in your car. And the attitude from what ever manager was uncalled for read more

Taking over an hour and a half to do an oil change w an appointment is ridiculous at 7am on a weekday. They're so busy trying to sell you tires( 4 for $1300.. lol) and extra overpriced services that they forget you're actually there for a specific thing. I do not need to see a video of what my car needs done what k need is you to get to work in a timely manner. Obviously having an appointment is no benefit read more

I took my 2022 Toyota Tacoma with about 9,000 miles in to Kendall Toyota (also where I purchased it new from) because the painted steel wheels had some of the paint coming off, and 1 or 2 of them were starting to rust from the paint defects, and my black plastic bumper covers had discoloration stripes on them. the truck was still covered under the basic 3 yr/36000-mile basic factory warranty and out on the service drive the service advisor said the "rust" would not be covered and had a shop foreman come out and take a look at the wheels and bumper covers. The "shop foreman" asked "what is the bumper discoloration from, the sun? I answered I didn't know but they weren't supposed to fade / discolor in "stripes". The shop foreman looked at the wheels and declared if the rust went through the wheel it would not cause a loss of air, but he was 100% incorrect, the section affected is where the valve stems are and that's where the air is inside the wheel when the tires are inflated (he didn't know the product very well) (It should not matter, the wheel paint is covered under factory warranty too and if the wheels rusted due to a loss of paint protection they should be covered anyway) so the shop foreman took pictures of the defective wheel paint and rust and I was told he had to "call somebody" and that they would call me to let me know if the defects would be covered, and if not I would have to call the TOYOTA corporate customer service number to review. The service dept. NEVER CALLED ME BACK and several messages left at the dealer were not returned and I was not able to get the service advisor to the phone. 6 months later and I still have not gotten a call back from the dealer and I only get e-mail solicitations to bring my truck in for an oil change. I also called TOYOTA corporate customer service about 2 weeks after I had brought the truck in, they started a case file and said someone would call me back within 3 days and they also never called me back. I have bought 5 new Toyota trucks over the years, but I may have to stop doing that and will certainly think twice before buying another new Toyota. read more

There is very frustrating that someone may need to ask for a day off in their work to be sitting waiting "2 hours" that end up being 4-5 hours for an oil change is just ridiculous. read more

1. They upsell while waiting for service 2. Charge 3x the cost of parts 3. Instituted a 3% surcharge when it is illegal in Florida 100% scam shop. DO NOT GO! read more

Visited Kendall Toyota for a simple tire replacement. Ended up with a bill that included $190.63 for the tire, a steep $180.00 for labor, and a surprising $74.13 'shop charge'. The manager calls it 'standard', adding up to 20%. A hefty price for service convenience. Lesson learned; won't return. read more

Kendall Toyota - Car Dealers Near Me - Miami, Florida

Went to the dealership for an oil change. I was looking at the electrical car. One of the vendors asked me if I wanted to upgrade my car. They immediately said " we have the best vendor available." upon introducing the best vendor with no questions asked and no details towards the electric car, he said " Give me a check of 21,000$ and you can take it." I found it really rude that he didn't explain, Give details or show me no evidence of Disclosure.If money is all he was looking for that's definitely not the way to get it. HE JUST WANTED MY MONEY. Really rude. read more

Customer service when calling to purchase was horrible. I called yesterday 7/1/25 from 930 am to 730 pm. I was frustrated and called Corporate who opened a case sounding like a resolution a call back was coming. And advocate they said. It's 7/2/25 at 4:45 pm and no one has called. I made a direct call to a salesman I spoke to twice yesterday. He apologized and he would have someone from finance return my call, terrible experience I do not recommend Kendall Toyota's customer treatment after you have purchased the car. i was just trying to buy an extended warranty. Their service dept is very good. If I could give negative stars I would. read more

Well, I gave it 2 stars b/c the advisors I have dealt with were always friendly, as well as the guys who come to your car to register you for service. Recently my check engine light came on. Mind you I own a 2022 Toyota these cars last 20 plus years. I only have 27,000 miles on it. I have owned 4 now. SO, I go thinking ok, the light needs to be reset no big deal my car drive brand new!!! So, they uber me to my job which was nice. 2 hours later, they tell me I need $1488 of work done. Seriously???? I said no I'm coming back for my car please don't touch it. Then they tell me my tires are bad, mind you they just did a service to me car in May tire rotation and oil change. They never said then my tires were bad. I can't trust them, therefore, I will be going back to my old mechanic who I know I can count on. read more

Would not recommend Kendall Toyota dealership for any service related issues. I took my newly purchased car for its first service back in August (Ronnie and Ony) and had an overall unpleasant experience. Not sure if the issue is training or leadership, but the severe lack of professionalism and communication is extremely disappointing. They kept my car for almost a month for a recall that ended up not being resolved due to a remedy not yet available (understandable) but they returned my car filled with filth as they left it unattended under a tree causing the sap to stain my vehicle's paint. It took several phone calls and a physical visit for someone to actually address this. Manager Ony offered a detail wash which helped but the paint is now permanently damaged. We work hard for what we own and I was in disbelief at the lack of care they have toward customer's vehicles. I gave them a second try in hopes of better service (Edwin and Ony). Took my car in for service and to address the recall since I got notice of remedy. My car was once again returned with the same recall error message. It took over 7 different calls and they just kept passing my call around to different departments. Once I spoke with the advisor asking what exactly was done to my car he stated the coil was replaced. I kept pressing and asking questions and my file was verified that the coil was not replaced actually and they don't know why the error message is showing. This should have been verified prior to closing the file and stating the recall issue was resolved. It was not. It may have been an honest mistake from Edwin, but again lapses in clear communication and expert service with customers. The final solution they offered was for me to take it again, which unfortunately won't happen. I do not feel safe or comfortable with their service and they should really be more careful with the information and treatment of vehicles under their service care. 0/10 would not recommend. read more

Kendall Toyota - Paint damage caused by tree sap from kendall toyota leaving it unattended for weeks - Car Dealers Near Me - Miami, Florida

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Saw a Groupon for a full synthetic oil change for $45 (that's a great deal). I called Kendall Toyota to make sure even though my car is not a Toyota they would be able to service it. They confirmed they can service my car and furthermore ordered my oil filter. Called to make an appointment (as required in the Groupon) and I was all set for the next day. I showed up and they said the filter was not available. So I had to schedule the oil change for the following day. Today I showed up at 7:00 am for that oil change. Once the service technician greeted me he said that being as my car wasn't a Toyota they would not be able to service it. I showed him that in the fine print there was no mention of the car being Toyota only and furthermore two days ago I called and gave my VIN so they can order the filter. He tired calling his supervisor but he didn't answer. Thankfully, the technician made a judgment call and decided to honor the Groupon. The lobby was very comfortable and they had a great cafeteria in the lobby. I was able to use the fee wifi to continue my work. The car was completed in an hour and I received a complementary car wash upon completion. Too bad they gave me a hard time with the oil change otherwise I would continue coming back at this price. I will mention my service advisor was very professional, polite and I believe he was trying to do the correct decision. read more

From leasing my car, service maintenance, mechanical malfunctions, and recalls this dealer has screwed up even the most basic things. Their motto must be Try Your Hardest to Provide the Worst Customer Service Possible. Do yourself a favor and steer clear of this place. read more

The customer service needs to improved. I was told one thing over the phone drove 1 hr to be lied to about price and my down payment. Once, I got to the dealer I felt like everything was rushed and not well communicated. I like it was language barrier and when I ask to speak to a man he said "what you don't think I know my job, what's wrong with you" I've been at dealers before and never got charge 6,000 extra for the car. read more

My recent experience at Kendall Toyota was incredibly terrible. I was scammed. I financed a new 2025 Rav4. I was given a 5.49% interest rate at signing. When I received my first car payment I noticed the amount due was doubled on what we agreed at the dealership. When I went to the dealership in person to discuss the matter. I was told they couldn't do anything regarding this matter. The interest rate was 9.98%. I was in utter disbelief. I was clearly told my interest rate was going to be 5.49% and in fact, I saw the rate amount on the finance papers at signing. I was provided a USB with all the signed finance documents instead of paper print of what I signed. Please be careful when coming of even thinking of purchasing a vehicle at Kendall Toyota. This dealership is a scam. They will do anything even give false information in order to sell you a vehicle. read more

Kendall Toyota PINECREST blows it again...lexus of pinecrest...thank GOD for BERNIE. My car was taken in March of 2020 for recall 5th....of stalling at any speed. I stalled at 70 mph and hit a plastic pole causing $200-$400 damage slight...no hydraulics pulled to left and hit pole. highly experience driver thank GOD NOW DEALER WILL NOT FIX FENDER STATING COMPUTER SHOWS NO STALL..... I know of at least 5 no stalls on computer whered customer took car and stalled again..one is lexus of kendall NX300 with lady with children. crash two days later.. id like my car fixed. ANYBODY NEEDS HELP CALL ME 786-719-7070 car will stall even if they state your not part of the problem. HAVE actual facts., https://www.cnet.com/roadshow/news/toyota-recalls-32000-tacoma-pickups-for-potential-stalling/ read more

I had an unexpectedly good time having my vehicle serviced here. I received a text message from the dealership regarding service and liked that the availability was as early as same day: nothing worse than hearing "come on in!... in three weeks tho." I conversed with Bridgette over the phone to set up the service who was very well spoken and cordial. An additional bonus was driving to the dadeland location as opposed to the west miami/tamiami airport spot, as traffic is west and south bound. The beauty of a lease is that certain services are covered and this was no exception. In no time I was greeted by Lazaro Delgado my service advisor. He was amicable, professional and expedient. A pleasant surprise to the waiting area was a Pinecrest bakery INSIDE. You know what you won't (hardly ever) hear? "This cortadito and croqueta combo doesn't make my afternoon ANY better." Needless to say the time went by fast. PROTIP: make an appointment and make sure to check in! There's a freebie in it for you if you do. read more

On March 13th I left my Toyota RAV4 to give me a price for checking/ replacing tire pressure sensors and a defective right rear child door lock. I was told that to get a proposal they needed to do a diagnostic..... I called at 6:30 pm to get the status on my request and was told that they were working on the car. I called again at 7:00 pm since they closed at 8:00 and was told that the "adviser" was gone. I had to insist and managed to get my car back before closing. But no proposal... I had to pay $256.63 for nothing. This morning, I called again and after a while they found Juan Carlos Minaya, the "advisor". After some pressure he finally gave me the estimate requested, 1 pressure sensor @$430.85 and 1 door lock @567.53. Both of these are double of other mechanic. I will definitely avoid Toyota Service of Kendall read more

I've brought my car here several times and had good experiences, however, this visit they wanted to charge me thousands in unnecessary replacements on my car when all I needed was a battery replacement. This was also only 1 month after i had a full maintenance inspection of my car and no issues with the battery were detected. Also I had the battery replaced here 1 year ago and they did not respect the warranty. It is incredibly disrespectful to try and swindle a loyal customer. I will not be bringing my car back here. read more

Kendall Toyota - Car Dealers Near Me - Miami, Florida

Wow, out of 300 review and only 2 stars! I should had checked here prior!!! I have just moved in to the area and my Camry had a recall letter about the breaks. Made an appointment (easy enough), brought it in 20 min prior to the first appointment of the day and 14 cars already there (0715) not a problem I will wait... Left the car stating the issue, and asking for an oil change and tire rotation (just drove over 2K miles). 45 min later the estimate was to change the entire front breaks ( I was like... it was supposed to be a recall on the breaks) Do you know what, its Toyota they will take care of me... well 2 hrs later and $900 bill, I was told the car was done. I see someone driving the car but not bringing the car or the keys to me.... Another 15min to get my keys, and when I drive away I noticed my over the ears aftershokz Bluetooth were missing. I called the manager and he stated that we don't do this type of thing. While, I know i left the passenger seat (not a very smart thing to do) but the dealership should not be stealing from the customers. * will not buy a car from here * will not bring my Toyota back here to be serviced * will continue to share my bad experience. read more

I went to Kendall Toyota car services today for an oil change that should cost around $30 -40$, gilberto told me they would cost $31 with free tire rotation and i agreed. After waiting three hours for the oil change and i got charged $107...this place is a complete scam do not go here! read more

Kendall Toyota - Receipt - Car Dealers Near Me - Miami, Florida

I've been using Kendall Toyota for all my car care for over 10 years. There have been problems in the past but they have always been taken care of quickly and to my satisfaction. The 4 star rating is due to the experience I had today with the service center rep in front who was helping me. He deserves 1 star but, historically, the reps have been incredible and keep me coming back. The one today had a horrible attitude and did not seem to be at all interested in customer service. I'll go back again to see if today was just an aberration. If this is the first indication of a trend, I'll start going somewhere else. If you run into this clown, please give them another chance. The rest of the reps are incredible. read more

Customer service is nonexistent. For over 3 weeks I've been contacting this service center for an update on a warranty item that THEY ordered for my vehicle. Since the items was ordered, I have not been contacted in over 3 weeks with an update. When I call, no one has an answer or I get hung up on. read more

Absolutely terrible service. I seriously only come here because they offer groupons but every time I come everyone is rude. They never try to be helpful and you are stuck chasing after your so called service advisors. Don't even get me started on the wait. I always make appointments and always end up waiting double the amount of time. When they say an hour be prepared to wait for two hours and fifteen minutes. Please get your stuff together. read more

THEY PAY GOOGLE TO REMOVE BAD REVIEWS! CHECK OUT YELP!!! IF YOU EVER BUY A USED CAR THERE MAKE SURE TO CHECK THE CABIN AIR FILTER (BEHIND GLOVE BOX) AND INTAKE FILTER (UNDER HOOD IN ENGINE AIRBOX) AS PER THIER GENERAL SALES MANAGER IT'S NOT SOMETHING THEY CHANGE REGARDLESS OF HOW FILTHY AND UNSANITARY IT IS! READ BELOW! If DISRESPECT, CON ARTIST AND SCAMMER had a face Norman Josue Torres (Used Car Sales Manager) Arsenio Almonte (New Car Sales Manager) and Ernesto Rivas (General Sales Manager) would be the EPITOME of it! Went yesterday Saturday, June, 5th to test drive and optimistically purchase a used 2013 Corolla that they listed for sale online. HUGE MISTAKE!!! Got there and was greeted and helped by Fernando O'Bryan (No Complaints on him) and told him how we were excited to come back and purchase a 4th Vehicle from there and although we had relocated to Boca Raton we still optimistically took the drive (1hr 15 mins) to give them business. After test driving the car for my younger brother we loved it, upon inspecting the cabin air filter and intake filters they were FILTHY. I politely asked Fernando what we could do about this as they should have been changed and he told me I would have to speak with Norman Torres and that's when the NIGHTMARE BEGAN! When I went up to speak to Norman I complimented Fernando as a Sales Man, told him we loved the car, showed him the filters and politely and humbly asked "can we do anything to replace these dirty filters" he responded "they're just filters, can you really not live without them being new, if they're that dirty just go buy them somewhere else (because their parts department was closed I later found out) and my mother, brother and I were appalled. I then requested to speak to the General Manager and he responded "I'm not calling him, you're going to deal with me" After I told him I would go look for him myself he responded "if you look for him I'm going to call the police" I responded "do what you feel necessary as I have done nothing wrong and have 2 witnesses" he then told me to take a seat and maybe he would call him as a "F you" to me. I responded "I'll sit whenever I feel like it". About 5 minutes after Arsenio Almonte came and represented himself as a General Sales Manager which was not the case as him and Norman were ar the same level (later came to find out Ernesto sent him in his place and had him lie to us). When Arsenio came I explained my situation and he said I quote "I apologize for the inconvenience, Norman will be sent home, we will reach the filters at no charge and give you an additional discount for your bad experience, just give me about 15 minutes" we accepted and decided to wait and allow them to make things right. After over 1 hour of waiting and no updates we saw the salesman and asked for Arsenio he went to go get him and he took another 30 minutes to come over so at this point we were waiting for over 90 minutes. When he came back he gave us a buyers order pricing the car at $8,991 when the car was originally listed online for $8,892! So he was charging us $99 MORE!!!! When I questioned him his response was "After speaking with the General Sales Manager we decided not to discount the car and if you want the filters you need to pay $99 more (valued at $40 SMH), take it or leave it! At this point we were astonished and dumbfounded! I then went to go see Ernesto. When I went to his office and introduced myself he IMMEDIATELY STOPPED ME AND SAID in a LOUD and CONDESCENDING TONE "listen we do the minimum to our standards to prep the cars and put them on the lot for sale, I'm not going to change the filters or discount the car, if you want it you will pay what we want for it, if not go back to Boca Raton and buy a car there" I told him I'd be reaching out to the General Manager and writing about my experience. I have (3) witnesses and picture proof to support these claims which I will be posting as well! I can see how watching how their General Sales Manager treats customer EMPOWERS his subordinates to do the same! STAY AWAY!!! read more

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