I had a great experience at Auto Kings. DJ Niello was awesome to work with and made the whole…read morebuying process easy. He answered all my questions, worked with me on the price, and even stayed late so we could finish everything that same day. Everyone at the dealership was friendly, and the process was smooth from start to finish. I would definitely recommend Auto Kings, and if you're looking for a vehicle, ask for DJ Niello!

great experience very honest from the beginning had a…read morechildren's area which is a plus for the long wait , Kip was great help when we came in showed us a view cars until we found we were satisfied

I cannot thank Rod enough for his help selling my car. I had been trying to sell it on my own for a…read morefew months before working with him. I was moving abroad and in a time crunch. He got to work quickly and even helped get it into the dealer for a recall repair after I'd moved away. Rod managed to sell the car for top dollar, working off of the list price we'd agreed on. Even with his fees, I netted more selling it with him than I would have if I'd accepted any of the really low offers I had gotten on my own. It was especially helpful that he manages all the payment, banking and paperwork details since I was out of the country when my car sold. If you want a pain-free way to sell your car and someone who will work hard to get you the most for it, Rod is the way to go.

We had a 2012 Audi A5 convertible that we wanted to sell, having just bought an EV. Ron was very…read moreeasy to work with and he recommended a listing price for us. Our car was in primo shape and just trading it in would have gotten us quite a bit less. Out car sold very near to his recommended listed price and was gone in about 2 weeks. Highly recommend him for selling your car, especially if your car is in a pretty good condition, as ours was.

I can't imagine a better service experience than the one I had at Subaru of Bend last week. Keegan…read moreMorton thoroughly explained the procedure, how long it would take plus what it would cost before I gave the go-ahead. And then, even though they were short-handed that day, Steven found room in his crazy-busy schedule to do the work and do it well. I wish all of my dealings with other businesses, local or otherwise, went as smoothly as that one did.

We had an outstanding experience buying our new car from Subaru of Bend! We intentionally chose…read morethis dealership because we wanted to support a local, family-owned business that stands by their values. From start to finish, the service was top-notch. Our salesperson, Nick, was genuinely fantastic. He was knowledgeable, helpful, down-to-earth, and there was zero pressure. He made the process fun and stress-free. Frazer our Director of Finance was equally great: fun to talk to, easygoing, transparent, and absolutely no high-pressure sales. It was just honest help to get us the best deal.If you're looking for a dealership where you'll be treated right by real people who care, Subaru of Bend is the place. Highly recommend Nick and Frazer!!! Thanks for the great car and excellent experience!

It's rare to walk into a place where the staff greet you and make sure you have been assisted. They…read moreremember who you are and smile. We had an issue with our Sequoia and unfortunately it needs more work, but Kendall Toyota stepped up and took care of us. Derek walked us through and helped to get us into a new Sequoia. He was so kind, knowledgeable, and professional. Eric was so pleasant to work with and made the financial support we needed to make it workout for us. Overall it was an excellent experience to be taken care of when you don't know what to do. I also need to mention how amazing the service department is.

Jesus Vazquez helped me out today with the purchase of a used Toyota. Jackson Morse worked with me…read morevia text and phone over the last several days and pulled cars and numbers for me. He handed me off seamlessly to Jesus because he is off today, and I walked in and looked at a few cars and then test drove this one. Highly recommend the team at Kendall Toyota of Bend! They were friendly and helpful the whole way through.

The experience was 'meh', purely transactional and nothing exceptional…read more The good: -Polite and mostly responsive sales people, knowledgeable about the used truck I was interested in. -ultimately repaired a ripped seat for free (though we never discussed it, nor did I request it), I believe this was in response to a less than average review provided previously The not so good: - Test drove with one sales guy who said they could work with us on price then turned us over to another who flat out would not, even a small concession would have improved this rating, but when the markup was I'm sure in their favor didn't create sympathy for them. - Truck had some big knocks in the brakes 24 hrs after purchasing. They offered to have a look but said we'd have to schedule it online & it would cost us. Took it to Les Schwab and had the brakes fixed for free. - It was usually ~1week between communication from them on the checkins and follow ups on a few items.

Normally I wouldn't post in complaint of a place not giving a veteran discount. But this place…read morerubbed me the wrong way and made me feel as if my service to my country didn't matter. I went in with full intentions to buy a car, and fully understanding the car buying experience isn't what it used to be. The art of negotiations is done. So I just did what I always do when buying a car say hey "I am a Marine Corps veteran can you work that into the conversation with you manager to get a better deal." The response I got was pretty shocking to me and should make any veteran considering buying a car from this dealership take a step back and go somewhere else. I was going to buy this car regardless of receiving a veteran discount or not. The worst you can do is not try to save a little. But the response just didnt sit right with me. I was told that unless I severed 20+ years or discharged from the military with the last 2 years, they would consider that for a discount. Now I am not a 2 year service member nor was I a weekend warrior. I served 10 years with the full intention of doing 20 years. I deployed with 2 tours in combat zones! I sacrificed my body for this country and was given a full medical retirement after 10 years! But just to be told by a major business in the local community that my service didnt matter to them. This is absurd veteran status is veteran status. Doesn't matter when I was discharged nor is it any of your damn business if I served 40 years or 2 years. You dont know what a service member has been through. And companies like this should be ashamed by not giving the 1% something as simple as a military discount. You have completely lost my business. I will never buy a car from you or your affiliate dealerships, and I hope veterans read this and see this is just wrong!

Last week was my first ever time purchasing a vehicle from a dealership (insanity?! I've always…read morepurchased private party!) so we were a little hesitant on a dealer just because horror stories and whatnot run wild. But we worked with Justin to purchase our Subaru there and it could not have been a better experience. We felt no need to rush in looking at the car, we were feeling forced into anything or pushed to purchase, paperwork and all our questions was a smooth process as well. Justin let us just take our time, he didn't hover, and was so friendly and not pushy. We then discovered the seat won't move up and down so I texted him to ask about it, they said bring it on in, now the part is ordered and it's getting fixed free of cost. They have truly been fantastic in this entire process and I couldn't recommend them more.

Great experience! Had a small issue after test driving a classic Charger. Guy didn't hesitate to…read moretake care of it and even transported the vehicle several hundred miles for no added fee for the small inconvenience. Guy and Rob were very honest I felt and made the process easy and enjoyable. I would highly recommend them for any of your vehicle purchases.

Brahm and trent were amazing! Couldnt have asked for a better team to help us with our purchase!…read moreThank you guys!

Please consider before getting work done at Team Kia of Bend…read more We took our 2016 Kia Sorento to Team Kia of Bend for maintenance. We spent $1,600 on some simple repairs, including an oil change, replacing filters, and repairing the seat heater. After picking up the vehicle, we drove only about five miles before the engine failed. We had the vehicle towed back to the dealership because we believed the issue might be related to the service that had just been completed. Initially, Team Kia of Bend told us that this type of engine failure is common on these vehicles and attempted to have the repair covered under Kia's engine recall program. When Kia Corporate denied the claim, the dealership changed its explanation and told us the engine failure was the result of years of inadequate maintenance on our part. We understand that engines can fail and that no vehicle lasts forever. However, our Sorento had only 120,000 miles, had been a reliable vehicle up to this time. The timing of the engine failure--just five miles after the dealership completed the service--makes this situation extremely difficult to accept. To make matters worse, Team Kia of Bend has informed us that they intend to sell our vehicle through a lien sale unless we pay an additional $400 in charges. After already spending $1,600 on service and now losing a vehicle that was running when we brought it in, this has been an incredibly disappointing experience. What made it even worse was how we were treated by Team Kia of Bend. The service manager was dismissive, rude, and made us feel as though our concerns were a joke. We are not looking for special treatment--only fairness, accountability, and consistent communication.

Excellent experience! I just picked up a clean Jeep Cherokee (XJ) from Morgan at Local Motors. He…read moreis very honest and strait-forward, no salesperson BS with him. I live in San Diego, but have been looking for a nice XJ for a couple years. I ended up buying it over the phone, flying up, and driving it over 1,000 miles back to SD. Morgan was very easy to deal with, and he is NOT your typical "salesman", but honest and and professional. I would highly recommend Local Motors to Bend-ites! If you don't find good experience, you can fly to San Diego and I will give you free surf lessons. Boom.

Local Motors changed all my preconceived ideas about these small used car lots. They have a…read moreselection of quality cars with fair prices. Morgan changed my whole opinion of used car salesmen. He is honest and humble, knows his cars and how to pick out quality cars. The car I got was in prime condition. I noticed what I thought might be an issue w a recall but it turned out to be nothing and an older issue just as he said it was. I got a unicorn of a car and deal here. He went above and beyond to help me with the purchase of my car, coming in on his day off, always responsive to my calls, working with the added hoops we had to jump through w my financing. He went the extra mile to make sure small things were fixed on an as is car, he offered to pick me up to deliver the car, and got the car gassed up and all ready for me. He also worked with me on the final price. Out of all this I gained a friend, not just a used car salesman. I'd look here first for a car next time I'm in the market for a car.

I bought a brand new jeep at the Redmond location, great service and LOVE my jeep. But fast forward…read moreto today when I am trying to cancel my GAP policy, as I was told would be easy, no big deal.. No one wants to help me. I've been waiting for service here for 43 minutes and counting. I stopped a guy named Shannon in finance- he clearly doesn't want to help me, as there isn't a dollar in it for him. He initially tried to talk me out of cancelling, then told me I need to go to the redmond location and have my original paperwork. **Yesterday when I called, the guy on the phone assured me I didnt need any paperwork and I can definitely come into the Bend location... I let shannon know what the guy told me yesterday, and now have been handed off to sit and wait for a different finance guy to help me, while shannon sits at his desk and waits for the next dollar to come to him. I'm annoyed, frustrated and THIS is why people hate car dealerships. I am planning on selling my jeep and purchasing another car. 53 min and still waiting.... Update- Shannon let Chris know i was still waiting and Chris took care of me, when he was available, with zero hassle. PLUS he was very kind, and took the time to explain everything to me. I ended up speaking with Greg on the way out, who was also very friendly, and who clearly cares about the customer experience! (I left the dealership feeling MUCH better than when I started this review!)

Terrible dealership. I wish I could take back my purchase and buy elsewhere due to their service…read moredepartment. Brought my vehicle in a week before warranty expiration. Of the six items that needed repair their service department looked for reasons to deny rather than fix or even try to replicate the problem. For instance, the factory horn that can be seen thru the front grill on a Wrangler 392 appears to be rusted. Went back and forth with the service advisor on how that's a factory horn and he kept on insisting that its aftermarket. After many times going back and forth, turns out the plastic cover on the factory horn came off and exposed metal - still can't get an answer why this isn't covered under warranty. 2) the vehicle came with half-doors and soft top uppers along with factory full doors (Jeep). The factory soft top upper doors began leaking and leaving about 1-2 inches of water on the driver and passenger floorboard. First the service department claimed it's not covered under warranty because I installed a rack on the back half of the vehicle. When I pushed back, because the leaks were coming from the front, they pivoted to say the tops were aftermarket and Chrysler would not cover after market parts. Had to go back and forth again with the service writer. First he said he couldn't see the jeep came with those doors from the factory. Then he said they are not OEM. Upon pressing, he miraculously noticed the Chrysler emblem on the corner of the vinyl window. Pretty obviously you ask me. 3) alternator not charging battery. Service response was that because I added after market lights to vehicle, the can't diagnose and troubleshoot. 4) transfer case not engaging front axle housing. Known problem in the 392. Supposedly they found metal shavings in the oil. When I called bull they pivoted and said it's due to my aftermarket axles and Chrysler will not cover them. I call bull specifically because when the Jeep would not engage the front axle, I changed the oil and it was filthy dirty indicating a problem with the problematic clutch plates. The dealership didn't check the oil! I call bull. The vehicle was never driven with the new oil. A few more issues but I won't bother. I have never experienced such terrible service from a dealership. I would have expected them to be on the side of the consumer. I will NEVER bring my jeep back to this dealership in Bend. They lost a customer for purchases AND for service.