This is a review of the real estate agent Miles Dellenney of The Agency Texas…read more
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My husband and I were planning a move to Austin, TX from Dallas and came in touch with Miles after expressing interest in purchasing a home on Zillow. Within a few minutes, I received a text message with a request to chat on the phone. Miles worked hard to earn our trust and business in the early stages by making time for us to help us find the home we were looking for.
Initially, we spent a lot of time texting, talking on the phone, and emailing back and forth to figure out a list of options for us. Since we were out-of-town buyers, we had to do a lot of pre-work before actually getting down to Austin to see properties. When we finally made it down, my husband and I spent an entire Saturday with Miles looking at homes. After this exhaustive search, we did not find a single home we liked and decided to change our search criteria.
Bummed out and tired, we started the trek home to Dallas that Saturday night. Along the way, Miles sent a few text messages with some properties he wanted to show us if we were willing to stay another night. We turned around and checked into a hotel that night. We spent half that Sunday with Miles looking at properties that he thought we would like based on our personalities and our reactions to what we had seen the day before.
And, amazingly, he was spot on! He had a great sense of the type of neighborhood and home that would fit our budget and lifestyle. We loved the homes we saw and placed 3 offers that night. But unfortunately, in this "hot" Austin market, even with competitive offers, none of our offers were accepted. We were back to Dallas and back to the drawing board.
While my husband and I traveled for vacation that week, Miles looked at properties he thought would suit us well. He visited the properties on his own and recorded 5 minute-long videos showing us every detail of the home (along with colorful commentary)! He must have visited 10 homes for us on his own.
At this point, we felt comfortable with Miles' understanding of our needs and tastes, so we placed an offer on his "favorite" home that he thought was well-priced and high value. We felt that Miles provided us with sufficient information to make an offer on a home that we had not actually seen in person. We knew we could trust Miles' judgment. He could have easily pushed us towards the higher price point homes, but he didn't. He looked for high value, above all.
Miles recommended that we bid $15k under the asking price, even though we were perfectly comfortable with the list price. Our offer was countered with just $4k above our asking price, or $11k under list. What a deal! Somehow, Miles knew exactly what to offer. Thanks for saving us $11k, Miles!
We went under contract and the process was smooth. Miles made sure that we were fully educated on every aspect of the process. Finally, one week before closing, my husband and I got to see the home we were signing up for. We loved it more in person than in the videos and felt that it was a true gem. We're grateful that Miles steered us in the right direction. We can't wait to move in!
Not once during this entire process did Miles display any frustration with the amount of time we needed to make this decision as well as our constantly changing criteria. Miles was not only extremely professional but also a friend, taking the time to get to know us and even give us restaurant recommendations in the area. I hope that another reader sees this and contacts Miles for their Austin, TX (and surrounding area) home needs immediately. He is one of a kind!
