Chase Coillins was my apartment locator. Quit on me after a week…read more He contradicts himself and absolutely not helpful whatsoever. He is always too busy to look for apartments for you and says one things and does another. Kept sending me to apartments that were way out of my budget after we have several conversations. He gives excuses for why this or that and is beyond unprofessional. Please do not use him if you use this company as your apartment locator. He is horrible. Be mindful! After a conservation with the owner and a new apartment locator assigned, I was beyond excited and satisfied with Miss Jennifer Nguyen expertise. She was able to find me apartment, not only approved the same day but in a perfect area and where I needed to be! I recommend using them and asking for Miss Jennifer personally as she was absolutely great. Her professionalism was fantastic and her services were top-tier.

I have worked with Michelle Morgan of One Place Locators twice and both times were awesome! She…read moreknows the city like the back of her hand, so she was able to steer me away from apartments that had super stringent credit requirements, onerous deposits and other things that would have been a waste of my time and money. With most apartments charging around $100 or more to apply, having Michelle know which ones to avoid is SUPER valuable. Michelle is incredibly easy to work with, honest, pragmatic and fast! This last move took about 5 hours from handshake to application. No driving around for weeks...no tour after tour...no business card after business card. We met on Tuesday before Thanksgiving (November 25) and spoke for about two hours with her showing me all the best options based on my needs. After, we drove to the #1 choice for me, did a tour, and then I signed the application and paid the fee. I took possession of the keys on December 4. Guys, that's really fast! If you want fast, easy to work with and insanely knowledgeable apartment locator, don't waste time, money or sanity; call Michelle Morgan at One Place.

I got LUCKY when I included Perch Apartment Locators in my outreach to 6 different Austin locaters…read more I sent my inquiry on a Saturday evening. Brad called me back Sunday morning. By Monday at 4pm, Brad had located the apartment of my dreams with EXACTLY what I was looking for and MORE. In my budget + northwest Austin + top floor + balcony facing trees + w/d in unit. Plus a corner unit with no neighbors sharing my bedroom / living room walls + within 8 minute walk to a wooded trailhead. WHAT! Brad goes above and beyond by being RELATABLE, EMPATHETIC, and CLEVER. He recognized my #1 goal: Serenity. He viewed a runner-up apartment in my absence, filmed videos, turned off all the lights, and showcased the filtered sunlight coming through the windows (because he LISTENED when I said I don't want direct sun cooking my home). WHAT A GEM OF A HUMAN. My Balcony Serenity is all Brad's doing and I could not be more pleased. Choose Brad! An Austin Apartment Locator with the Heart of a Social Worker!

Sophia was great throughout the whole process. She sent me over a few apartment options and stayed…read morein constant contact when I had questions. I was very fortunate to find the perfect apartment. Thanks

rented with them for 4 years, after which they attempted to charge us 800 over our 2200 dollar…read moredeposit. Good thing they dragged their feet for too long getting us the disposition letter so we got our whole deposit back. While we were tenants we received little assistance with service requests, and were threatened with eviction over having a memorial day weekend party.

I have some great things to say about this property management group! I have been living in one of…read moretheir properties for over two years now, and I enjoy their service. Any time there has been an issue Dulce, who is a property for my complex, is always there to attend to the issue. My apartment is older, so there has been some issues with leaks in the roof, pipes, and some pests, but Dulce has found a solution for each one. My building now has a new roof, the pipes where reworked which fixed the eaks, and the pest are none existent. I would have to say the only down fall is that sometimes it can be hard to get in touch with the group via phone, but they are always quick to respond Via email. Over all I am happy with Presidio and I plan to resign for my 3rd year!

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

Thank you so much to Abigail for reaching out to me today and hearing out my concerns yesterday. My…read moreconversation with Roy was not the best and I also could have handled it a bit better. I was just so upset that I was not feeling heard or empathized with and you corrected that immediately. I appreciated you letting me vent and get my points across. I think David is an amazing AI tool to be utilized along with a personal approach when needed/necessary. Your industry is not an easy one; I do appreciate that. Thank you again! Lisa Szunyog

The absolute worst experience I've ever had with a property management team, and I've worked in…read morereal estate for 8 years. AI responses, no ability to get someone on the phone, and over a month of delays for mold that was reported growing around HVAC vents. After the mold was reported, they told me that I as the tenant need to pay for a mold test, and if it came back positive, they would reimburse and issue remediation. Paying for something like this should absolutely never be a tenant responsibility. Anyway, I paid for a mold test, it came back positive, and they "credited" the $400+ to my renter account instead of directly reimbursing me. Then, the owner wanted a SECOND mold test, AFTER the first one came back positive and AFTER a technician was sent out to issue an estimate for repair work. Over a month in and we have been stuck living in a home with a systemic mold issue that is blowing spores through the main living areas and kitchen, making us sick. This is an extremely dangerous practice by SmartEgg Properties, and tenants be forewarned. To add - upon entering the lease, we were signed up for a "resident benefits package" with something called Second Nature, for a $50/month fee. Included in this package was supposedly a $25 gift card, monthly air filter delivery, and rent reporting for the purpose of credit building, among other things. We never a received a SINGLE one of these benefits (meaning we had to pay for air filters out of pocket). We were never reimbursed for a single one of these items that we paid for but never received, they just cancelled it when I told them I would buy my own insurance.

The Worst experience I've had with a company, let alone a company I've hired to manage my…read moreproperties, allowed tenants to routinely be late on payments, still have not turned over security deposit to new property management company, and there is no communication, this is a very disorganized company that appears to not know what they are doing, I'm actively filing a complaint with the state.

Do NOT use this company if you want to maintain the integrity of your investment. We had the…read moreunfortunate experience of 11+ years with this company and are now dealing with $20K+ in repairs due to their lack of management. Properties are barely inspected when tenant's move out and never inspected during the lease. We were constantly requesting pictures of the property and updates on the condition of the property and only getting minimal information and blurry pictures causing damages to go unreimbursed to the owner. Licensed contractors were rarely used causing unsafe conditions for our tenants and we recently discovered overcharges on repairs by their "handymen". They are good about finding renters who consistently pay on time, but the damage to the property due to tenant's lack of basic maintenance required and the management company's refusal to check on the property occasionally during leases has been been very costly. EDITED: Emails to prove that costs were never the main determination on whether to do a repair. SAFETY and necessity were taken into consideration in addition to costs as well as the RECOMMENDATIONS of the management company. Only dealt with Greg if there were issues getting communication with our assigned account manager, which were CONSTANT (again-can prove in emails!).

Nelson Puett, is very professional, reliable and helps get the job done. I would absolutely…read morerecommend!

We were in a rather tight spot since we had to move out of our current lease a the property was…read moresold by the landlord to the City of Austin. - A business associate of ours gave David Edmondson reference . From the get go, Dave was extremely professional , transparent and kept us informed of status. His attention to customer service and his follow up on outstanding items were top of class. Continue the amazing work ! 5 stars to Dave and Nelson Puett !

I've lived in one of the properties, managed by Skyline, for over 12 years, and anytime I need…read moresomething done, or have a negative experience, on the property (which is rare), I know I'll hear back and it will be rectified in no time. But, I'm not looking to be babied. I think Teresa and Tina are fab. Bob & John do their job well and I've never had an issue. I honestly feel spoiled by the immediate attention my, "complaints", get.

I rented from Barbara for years and really enjoyed having her as my landlord. Working with Teresa…read moreand Barbara has always been a great experience, and they set a great bar for professionalism in Austin's real estate market.

We had a very complex Estate Property to sell. And, it involved 4 families, and was definitely an…read more"AS IS" Property that required lots of patience, several appts with different families, and the removing of heirlooms as well as junk and trash. Arch Properties, under direction of Stephen & Morgan Stephanian, jumped in full throttle and were not afraid of getting their hands dirty, help cleaning and loading things, and even help wrapping and packaging things to get the job done. Stephen was "hands-on" on several appts at the property and helped guide us and communicate with us all the way through the process! I cannot thank Stephen and Morgan enough for their professionalism, ethics, kindness, and hard work on what many RE agents would have run away from. I would recommend Arch Properties and Stephen to anyone needing help in purchasing, selling, and managing the easy sale, or the most complex, difficult sale. Thank you so very much! FIVE STARS !!!!!! G & T Moore

After the winter storm last week, our rental house had several large limbs fall in the front yard…read more Arch Properties's management team sent a reassuring email instructing me to submit a maintenance request. A tree cutting crew arrived the next day and removed everything in an hour's time. Arch Properties immediately responds to my maintenance requests and are a pleasure to work with. I highly recommend them.