I have two grand-dogs and needed to pick-up some Christmas presents for them. This store was clean…read moreand had lots of selections for large dogs. I needed chew toys for a shepherd and clothes for another big guy. I found what I wanted and the staff was accommodating. I will go back. Thanks,

Title: Extremely Disappointing and Unprofessional Experience at PetSmart in Gastonia…read more I am extremely disappointed by the way I was treated during my recent visit to the PetSmart in Gastonia. What should have been a simple purchase of a small goldfish and a 10-gallon tank turned into one of the most frustrating customer service experiences I have had. I waited approximately 15 minutes for the salesperson, Vaniya, to come from the back and assist me. When she finally approached me, the first thing she said was, "WHAT DO YOU NEED?" The tone was extremely rude and immediately made me feel unwelcome. I explained that I wanted to purchase a small goldfish and a 10-gallon tank. Vaniya refused to sell me the fish because she said the tank was too small and that I needed another tank. When I questioned this, she told me that it was Corporate policy not to sell a fish to someone unless their tank was already set up. I explained that I already have a tank at my office and that I was purchasing the fish for my grandchildren, with the intention of putting the fish in my tank at the office. Instead of working with me or explaining the policy professionally, she told me NO and said that because she now knew I did not have a tank set up at home, I would have to show her that I had a tank before she would sell me the fish. This became even more concerning when my husband called the store to speak with her. During that conversation, Vaniya initially stated that she was the manager. However, I later learned that the actual manager was off and would not be back until Saturday. Because I wanted to understand whether this really was a Corporate policy, I contacted another PetSmart location on South Blvd and spoke with both an associate and a manager. I was told that refusing to sell the fish under these circumstances was not Corporate policy. By the way, they were extremely nice! That raises a very serious question: Why was I given information that another PetSmart manager said was not Corporate policy? I have no problem with a store having legitimate animal-welfare requirements. In fact, I respect responsible pet ownership. What I do have a problem with is being spoken to disrespectfully, being made to wait, being refused a purchase, and then being given what appears to be conflicting information about company policy. I left the store feeling humiliated, frustrated, and completely disrespected as a customer. This was over a simple fish purchase, yet the interaction became unnecessarily confrontational. There was also another lady there with her 3 small daughters and when overhearing our conversation, she walked out as well. PetSmart needs to look into what happened at this location and determine whether employees are being properly trained on company policies and, more importantly, on how to treat customers with basic courtesy and respect. Vaniya, I came into your store to make a purchase--not to be interrogated, talked down to, or treated as though I was doing something wrong. I hope corporate management takes this complaint seriously and reviews what happened. Customers should not have to call another location just to find out whether the policy they were given is actually a PetSmart policy. Gastonia PetSmart -- this experience needs to be addressed.

Most of the staff know what they're talking about and know how to handle and care for the animals…read morevery well (which they do). The staff is also very friendly. I've only had a problem with the prices of their accessories - which tend to be a little higher than you can find elsewhere. Furthermore, i've bought a gerbil and a rabbit (both who are lovable and healthy) from here. :)

They are always SO kind here and prices are super reasonable. We love coming here for new fish and…read moreaccessories for our aquarium. We love coming to this location!

Today was my first visit to Pet Supermarket. I took a teen who loves animals and was FULL of…read morequestions. For over an hour Cocia and Elizabeth graciously answered question after question. Between customers they allowed us to pet and learn more about each of their adoptable animals. This level of customer support is rare. I'll certainly be back for my pet care needs.

Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

Emily is always willing to take the time needed for our Big Maya's mani pedi each month. She is…read morevery efficient and does a great job!

This place has been a fun place to go for about five years , when you call him on the phone there,…read moreso pleasant to talk to you in so nice to you ,I would recommend

Hollywood Feed is my new go-to pet store! It's just a little further than the other pet supermarket…read moreI have been going to and the prices are better! The store is tucked away in a little shopping center with a massage place, a bakery, nail salon, and breakfast/brunch spot. The staff is super friendly and helpful. They carry the bougie brand of cat food my picky cat likes to eat and they let you return foods if your pet doesn't like it! I ordered a case of food online and picked it up and they applied a 10% rebate. Can't beat that! For all you dog people, there is a dog washing station and leashed animals are allowed in the store.

My doggie really likes these chews I bought the other day and while they're available on Amazon,…read morewhy not support a local shop since I'm already in the neighborhood. I spotted them immediately and they're on sale. Buy one, get half off the second. So I bought four for the price of three. Awesome. Great service in a very clean and well stocked shop. I'll be back! [Review 19081 overall - round number 3400 in North Carolina - 50 of 2023.]

I have been a customer for a long time. Pam Hambu has been my groomer since the business was…read moreDoggie Doos and Cats Too! I send all the business I can their way. Her and Scott have a great selection of pet supplies, food, and treats. Also, I enjoy petting the snakes, bearded dragons and iguanas. I enjoy all the little animals they have available when I'm there. Scott's always so nice to talk to me about my family and how they are doing, he let's me hold pets that can be held at that time, even if I'm not buying one. No one expects or pressures you to buy anything. I truly appreciate their love for our pets and the animals in their shop. Thank you Scott and Pam for always being there for your customers!

It has a great dog grooming place inside for your pet to get cleaned up. The pet supply part of the…read morestore is clean and has reptiles to buy like frogs, snakes, and feeder mice. They are worth the visit. Plus the staff is very friendly and helpful.