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    Keller Williams Realty

    3.0 (10 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Keller Williams Realty

    Buyer's agent

    Listing agent

    Commercial real estate

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    Hacienda Agency - Our newest Short Term Rental-next to Old Town, La Quinta Cove Inn.

    Hacienda Agency

    (9 reviews)

    Amanda is not to be trusted. In February 2025, I booked a house rental thru VRBO in La Quinta for…read moreearly 2027. When I asked the Host about how the payment of over $6,000 (I was staying for 6 weeks), she said "they take 50% now and 50% before the rental begins". Then, VRBO charged the entire amount on my credit card. She should know this since SHE sets the terms for this, according to VRBO. Then 4 months later, she calls me and says "... this is Amanda and I'm a property manager and VRBO has double-booked your reservation, so I'm going to help you find a BETTER house". But Amanda does not want to book thru the VRBO format and she will send me a new rental agreement. The whole thing was sounding fishy. I called VRBO, realizing that this property manager and the VRBO Host are the same person. She was so dishonest with me in her mis-representation. She never sent me the new rental agreement.

    I booked a weekend rental directly through the company's website, completed the reservation,…read moresigned the rental agreement, and paid half of the total. I then received confirmation emails stating that my booking was confirmed at the listed price. Shortly after, Amanda emailed me stating that the system had made an error and that the price was incorrect. She attempted to increase the total cost by $600. I contacted Amanda to explain that the pricing error was not my fault, especially since the booking was confirmed and a contract had already been signed at the original price. During this call, Amanda was extremely unprofessional. She began yelling at me, said she "didn't care," and refused to let me speak to a supervisor or manager, claiming she was the owner and there was no one else to escalate the issue to. I had to repeatedly ask her to stop yelling when I was just trying to explain my side as the customer. Ultimately, I was forced to cancel my reservation because I was not willing to pay an additional $600 for a booking that had already been confirmed. A company should take responsibility for its own website and pricing errors, those costs should not be passed on to the customer. I have never been treated so poorly by a business. This experience was incredibly disappointing and is not how customers should be spoken to or treated.

    Uptown Escrow Services

    Uptown Escrow Services

    (2 reviews)

    Kim Ornellas is an outstanding escrow officer in California and has helped me successfully close…read moremultiple real estate transactions over the years. Her communication, professionalism, attention to detail, and exceptional customer service make every escrow process smooth from start to finish. Whether the transaction is straightforward or has unexpected challenges, Kim stays proactive, keeps all parties informed, and works diligently to ensure smooth closings and on-time results. As a Realtor, it's invaluable to have a knowledgeable and reliable escrow officer who truly cares about the clients and the success of the transaction. My clients have always felt supported throughout the process, and I appreciate the level of service Kim consistently provides. If you're looking for an experienced, responsive, and trustworthy escrow officer in California to handle your real estate transaction, I highly recommend Kim and the team at Uptown Escrow Services. I look forward to working with Kim on many more transactions in the future.

    Laura at this office was truly amazing. I sent in an email request from their 'contact us' form on…read moretheir website and she not only found the information I needed but went way above and beyond what you would ever expect from someone who was literally just trying to help an 'unknown' and non-client. If I ever need escrow services or know someone who does, I'd definitely call her. Even today (2 days after my email) she contacted me with additional information. Service par excellence! This is true and this is the only review I've even given. 5 stars for sure.

    Keller Williams Realty - realestatesvcs - Updated July 2026

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