Professional and we have been using Scheer for 15 years and had great experiences. Highly…read morerecommended to anyone who is looking for professional alarm monitoring companies.

Deceptive Promises & Poor Support After 18 Years…read more I have been a loyal Sheer Security customer for 18 years, but my recent upgrade has been a complete nightmare. I agreed to upgrade ONLY because I was repeatedly assured that I would be able to install the software and stream live footage from my cameras on my MAC Desktop. Patty came out to my home and specifically told me everything would work with my system. Then the installer arrived and said my computer software was "too old" -- even though the desktop was only 2 years old. When we could make sense of buying a new MAC desktop - we purchased ANOTHER brand-new computer, and the Apple store confirmed it was compatible with the software being used by our security system. Yet the system still won't work because now we are being told that the problem is no longer MY software, but the security company's software has been updated. When I asked for a technician to come out and fix the problem, I was only offered a remote attempt at correcting the issue -- which did nothing. At no point did Sheer Security disclose any limitations or risks with the upgrade. It has become clear that the system I purchased was never suited to meet my requirements. After nearly two decades of monthly payments, I've paid for features and services that were never delivered. Instead of standing behind their promises, they continue making excuses. I feel completely misled and taken advantage of. If you're considering Sheer Security, think twice. They do not support their customers or the products they sell.

We moved to a new place and were looking to upgrade to newer security cameras. I reached out to a…read morefew different smart home installers, and there were a lot of them that just didn't install cameras, let alone the specific brand that I had purchased. Of all the shops that responded to my inquiry, Lorena's was the most specific - this shop clearly has a lot of experience, and she immediately inquired about the specific model I had and pointed me to a gallery of all their installs with my specific camera. Scheduling was a bit tricky over the holidays, but Lorena and Will were very flexible in working with me to find the right time. They first came out for a visual walk around to plan out the install. They helped me determine the optimum angles and placement, power sources, and strength of connetivity. I really appreciated the expertise they brought. I had also purchased more cameras than they felt was necessary, and they made recommendations that not only saved me money, but also ones that would give us the best use of the security cameras. On the day of the install, they spent pretty much the entire day here - their work was extremely detailed and none of it was rushed. Will and Lorena were extremely patient with all my questions, and took their time helping me set up the camera in the app as well as making a ton of minor adjustments until I was happy with the placement. It was also during this whole time that I realized how knowledgeable they are about all sorts of smart home systems - smart lights, cameras, security systems - chances are they have worked on any of the brands you are thinking of. All in all, super happy with their work. Lorena and Will are great people to work with, very knowledgeable, and will do above and beyond to make sure you are happy with their work. If you are thinking about getting any sort of smart home system or component installed, don't hesitate to give them a call.

AvidWorks Technology installed 5 Ring cameras and 1 Ring Video Doorbell at my home. The project was…read morecompleted on time and on budget, exactly as promised. Their team showed excellent knowledge and installation skills, making the whole process smooth and professional. The equipment works flawlessly, and their attention to detail is impressive. I highly recommend AvidWorks Technology to anyone considering a home security project. They delivered excellent service, and I'll gladly use them again in the future.

Steve did an amazing job mounting our TV on an outside fireplace with a difficult stone surface…read more His work was flawless, super fast, strong as can be, straight, and level. He also routed the cables for us. He is a great guy, pleasure to work with, and it helps that his prices are extremely fair. We will bu using Steve for all of AV/Wireless needs!

We have given Steve a lot of business since he left Karbon to start his own company. And we've…read morealways been very happy with the quality of his work, his team, and overall professionalism. That said, we've recently developed a few problems with our system, and over the last month I have left numerous emails, texts, and voice mails asking for a response to no avail. Nothing. We don't know if they've gone out of business or what has happened. The website is still up, but that means nothing if no one responds to messages. Disappearing without a trace and leaving long standing customers high and dry is not professional.

I had ADT in the past and I knew it was a company I could trust. Kept pushing it off until finally…read moreI came across one of their reps in my area. He was very polite, gave me options, and was not pushy at all. Alex made the paperwork process easy and simple. The installation went fine as well. In the past I remember they had to run wires and drill holes. Not anymore, everything is wireless with no drilling. I decided to get the pulse feature which is the ADT phone app with the 2-way service for extra protection. I'm satisfied with the overall service from them. Very professional and strait to the point. I would recommend them to any of my friends and neighbors.

Great service. Reasonable prices. Good follow up after installation. I have been using KB Kams at…read moreour home for about 15 years, through two upgrades as the technology improved, and I am very happy with them. The owner, Kyndl, knows his stuff and will give you personal attention.

The owner of this business is out to do a great job and succeeds, going above and beyond what is…read morerequired. Further, he seems to love what he does - has a great attitude and an eye toward establishing a growing business; hence he strives to make sure your needs are met. He does not consider the job done until all requirements have been satisfied. In addition, I called him in to complete a commercial job that someone else had begun and then flaked out on. Kyndl rose to the challenge of figuring out what had and had not been done, then picked up the job from there and finished it. Way to go! Plus, he did not expect to be paid a penny until the job was done.

I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

Unresponsive Does not respond to service calls even after…read moredays Find another company for your fire and burglar alarm needs

Have used residential system with Denalect for many years. Their system is local, dependable and…read morereasonably priced.

Tom is a detailed oriented professional. He understands customer serviceability. I bought and…read moreIntegra reciever and remote. He configured all my devices testing every function. You can spend twice as much money at avid in Danville or get a non elitist professional that wants. Your business. You rock Tom

The best service and expertise in home A/V services! Tom fixed a bunch of challenging problems with…read moreour home systems. He is knowledgeable, fair and good at explaining what magic he has done. I highly recommend this company. Sue Carman Alamo