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Keen

4.4 (97 reviews)
ModerateNail Salons
Open 10:00 am - 7:00 pm
Updated 2 months ago

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Services - Keen

Nail fill-in

Toe nail fill-in

Hand nail fill-in

13 More Services

Hand and toe nail fill-in

Manicure

Manicure and pedicure

Pedicure

Nail polish change

Toe polish change

Hand polish change

Hand and toe polish change

Nail polish removal

Toe polish removal

Hand polish removal

Hand and toe polish removal

Nail repair

Keen Photos

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Recommended Reviews - Keen

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Reviews With Photos

Dania J.

Still my go-to spot for manis and pedis. Honestly, I don't go anywhere else! The service has been outstanding every single time for the past two years that I've been coming here. Super consistent, professional, and relaxing. Love it here!

Nails
Kayla C.

I missed an appointment yesterday (my own fault I made two appointments and canceled the wrong one.) I was able to get in today with Daria last minute for a simple mani and gel removal. I have a lot of damage to my nails from poor removal from others in the past? So, I was pretty nervous, but she was wonderful! Super gentle and quick. By far the best removal I've ever had! Thank you to Daria, I highly recommend her. The staff was also very accommodating and kind as always! Especially Britany. The tea and calm vibes are always lovely as well.

Regular Mani w/ Dazzle Dry (Pinkies Up)
Jesse K.

I'm going there again. As you see my new picture, I usually don't see my nails grows without any chips/break. But I see my nails are just so strong with just dazzle dry nail polish. I love what they did on my job. Thank you, Keen. You just earned the new regular

BIAB "Teddy" builder gel
Kai A.

This was my first visit and scheduled relatively last minute as I was coming from out of town. My original nail appointment was cancelled the day before my trip due to a snowstorm so I needed to find a place in the DMV area. At that point, I had my original nails on for 4 weeks and was going to be out of town for a few weeks so I knew I needed to find a salon. I came across Keen and chose them for their builder gel offering. I only do builder gel so I requested a foreign gel removal and builder gel manicure. As soon as I walked in the door, the service was excellent. I was 30 minutes early due to an earlier appointment ending early, but the front desk staff had no issue with it. They ask you to wash your hands immediately and then I was shown the gel polishes. I asked for assistance color matching what I already had on (OPI "Put it in Neutral" gel). She offered mixing two colors together but I ended up selecting BIAB "Teddy." It ended up a a bit more opaque than my OPI but the color is still lovely. While waiting, I was offered tea which was unexpected but a pleasant surprise. There were also lit candles that made the salon smell very nice (but not overpowering). The front desk staff was kind, thoughtful, and helpful. Once my nail technician was ready, someone stored my coat for me, brought my tea to the desk, and offered a basket under my seat to hold my purse. My technician was Diara(sp?), if I remember correctly. She was easy to work with and did a fantastic job on shaping and gel application. I asked for my nails to be shortened just a little bit and almond-shaped. She also repaired two of my nails that were ripped. The curing, though, was the most painful curing process I've ever experienced (and I had do one finger at a time so I went through the pain 10 times). I do not know the reason for such excruciating pain, perhaps it was the lamp or the gel used, but that was the only unpleasant part of the process. At the end of my service, she applied a hand scrub and massaged it into my hands. After washing it off, she applied lotion and also massaged that into my hands. Checkout process was painless, and because it was my first visit, I was given a goodie bag with a sample of their hand scrub and some other items. My only complaint is the prep process. While my cuticles were pushed back and snipped, the rest of the skin surrounding my nails went untouched. I knew my right hand in particular needed some TLC, but it may be a salon policy rather than the technician. My home technician is very particular about the prep process and puts time into making them clean and neat. I'd come back to Keen if I was in town again and needed services done. I think I may come back to get a pedicure done. Thank you Keen for the lovely experience and beautiful work.

Tony G.

This nail shop popped up on my social media timeline, so I wanted to give it a try! Positives: The salon is really clean. I was able to book a last minute appointment and booking online was very easy. The website explains what each service includes. I loved the availability of the People of Color line of nail polish. The extra manicure included massage which was nice! Negative: The nail tech had low energy and the only thing she really said to me was to relax my fingers and thank you at the end. The receptionist did not bother offering me water or tea but I heard her offer it to the customers who came after me. I know this because they were sitting next to me and she made sure to walk over to them and ask them. I did the extra manicure and my nail polish is already chipping, 2 days later. This is a $45 manicure. You have to find street parking so you may have to circle around a few times, depending on how busy it is. Overall, an okay experience that's worth a try, if you are up to it!

On August 15, this is literally the condescending and chiding email that Keen sent to me due to their error.

On August 14, I went to Keen for the second time. Actually thought I'd found my place. Because I'm pregnant and looking for a toxic free salon, despite the 1 Hour Drive, I was willing to do it. I choose a French tip design with my natural nails of course. The day of the service seemed relatively pleasant. I had previously tried Dazzle Dry and I was told that if I used it on my French tip design that it would last longer. So I obliged the $10 up charge for extended wear. Well, literally the next day, I immediately noticed that my nails were chipping and that I did not receive a quality service despite being charged the extremely high price tag. I simply called the salon and spoke to the manager. Initially the call was pleasant but then she called me back advising that she needed pictures emailed to her. I obliged and in response from her, got a very chiding email stating that I was informed that gel would last longer which was a total LIE. No one ever advised me that I should consider gel versus Dazzle Dry. Strike 1. DISHONESTY AND LACK OF INTEGRITY. She then informed me that if I "kept having issues with the quality of their work that I was basically not welcomed any longer! I was in total shock . Over such a relatively small issue that there was a threat for me to not come back?! Who talks to customers like that for YOUR MISTAKE ?! Sending a chiding threatening email?! The manager offered 50% off to come and have the basic manicure redone. Fast forward to today I booked over the phone and it was relatively easy and simple. However.......... This extremely rude lady from the Keen front desk literally kept calling me after I initially booked my service and called me 4x's harassing me to "make sure that I understood the salons policy". She relentlessly harassed me in a chiding, condescending manner over the phone claiming that she wanted to ensure that I knew that I would not be getting 50% off the booked gel manicure service but only a Basic manicure. When I walked in, she went straight into a full blown rant about the policy in front of the whole salon. When I told her that I felt uncomfortable and like I was being singled out and harassed, she apologized and continued the harassment . I told her that I'm pregnant and didn't feel like I was being treated fairly. They couldn't have cared less! Will certainly not be coming back to this place or giving them my hard earned money just to be scolded by an 18-year-old as if I'm a child ! This place has an air of professionalism, but it's only a façade. It's overpriced and not very professional.

Pedicure area

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4 months ago

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11 days ago

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11 months ago

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10 months ago

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Sam M.

Thank you so much, Kayla! We absolutely love seeing you at the studio.

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3 months ago

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7 months ago

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4 months ago

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8 months ago

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2 years ago

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5 months ago

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7 months ago

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3 years ago

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9 months ago

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1 year ago

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7 months ago

Hands down best nail experience. Truly a one of a kind nail studio. My nails always look great!

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2 years ago

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Page 1 of 3

Ask the Community - Keen

Do you charge extra for removing gel manicure done somewhere else?

Hi Vanessa! We always charge for gel removal since it extends the time of the service and we pay our technicians fairly!

View All 2 Questions

Review Highlights - Keen

I came to Keen because it was recommended by a photographer I'm doing a shoot with (Tina Leu Fotos).

Mentioned in 6 reviews

Read more highlights

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DON'T WASTE YOUR MONEY HERE VERY BAD SERVICE!!!!…read more I am deeply disappointed with my experience at this salon and feel compelled to share it so others are aware. On Saturday, November 8th at 5:40 PM, I visited for a nail service costing $110. From the very beginning, I felt rushed and dismissed. When I politely requested a matte finish on my nails, the technician refused, saying, "No, the color it is, is better." This was unprofessional and dismissive of my preferences as a paying customer. The service itself felt hurried and careless. By the following morning, my nails were already chipped--clearly reflecting poor workmanship. I returned expecting a simple correction at no extra cost, as the issue was the result of their inadequate service. Instead, I was charged an additional $55. Beyond the service quality, the behavior of the staff was unacceptable. The technician rolled her eyes repeatedly, handled my hands aggressively, and made me feel uncomfortable. When I reported this to the store manager, she raised her voice and told me, "Then go somewhere else!" This hostility toward a returning customer is entirely unprofessional. I spent additional time returning to the salon only to be met with rudeness and an unjustified charge. I am requesting a full refund of the $165 I was charged ($110 for the first visit, $55 for the second). I hope this review prompts the salon to improve both their service quality and their treatment of customers. No one should feel rushed, dismissed, or financially penalized for the salon's own mistakes.

This is the nail salon I always go to. I usually get a gel mani and pedi here. It's very clean and…read morethey have many color options and styles they can do, including nail art (as long as you tell them beforehand). They also serve small snacks and drinks. For anyone looking for a solid place, this is a great option.

Gloss Bar Nail Lounge

Gloss Bar Nail Lounge

(22 reviews)

Virginia Square

Ashimar was so nice gave me an excellent attitude and service, looking forward to visit againread more

Overall: not a terrible experience, but I am not sure if I would return. The staff is friendly, and…read moreI made an appointment online and got seated right away. That's always a plus! But, the value overall is not there. When I walked in, the first woman who approached me told me she would be doing my toes and hands for both of my services. I barely got seated in the spa chair and a walk-in called and the nail tech then told me that she was going to pass me off to somebody else while she handled the walk-in. To be honest, you shouldn't tell me you're prioritizing another client over me, especially when that client isn't even present. The lady that she passed me off to do my toes was very friendly, and the pedicure itself wasn't bad but the paint job wasn't great. I honestly couldn't tell until I got home just how untidy my toe paint was. Even when we started the appointment, she slightly burned my skin while removing my old gel polish from my toes. Therefore, my toe stung through my entire appointment. When it was time to finish my manicure/gel ex set on my hands, I had to repeat myself three times to tell them I wanted French tip. And when you tell nail technicians that you want a short nail, somehow that is really hard to comprehend. I also blame this on the fact that this is now the third nail technician I'm dealing with so it just felt like everything got lost in translation and I really feel like three people totaled my nails and there's no cohesiveness to the final look. My nails aren't terrible and they will do and I'm not a picky person at all. But I am hesitant to come back. I think that there is great potential here and I still think it's a good salon, but maybe just not the one for me.

Keen - othersalons - Updated May 2026

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