I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Called ACE for windshield replacement on a Lexus SC model about 2 weeks ago. A woman took all the…read moreinfo, VIN, etc etc. said she would get back to me by end of day. Didn't happen called back on Wednesday of this week and talked to Tony who again said he would look into the matter and look for either OEM or an alternate glass. No OEM made and could not locate replacement product but made no attempt to let me know by a return call. This organization is run by incompetent give -a-shit employees. Can't understand their customer ratings. Terrible service!!!

I had replacement windows installed about 6 years ago and recently had seals in two of the windows…read morego bad. It took awhile to get the windows ordered, but Window World live up to their warranty and replaced them both. I am a very satisfied customer!

Abysmal and unacceptable experience! I bought a new front door less than a year ago from Window…read moreWorld, and the door immediately had a problem. It was reordered, but the company left me completely in the dark. Once the replacement slab arrived, it was installed. In the last three months, the paint has chipped, white streaks forms, the door hardware is broken, and the sweep is coming off the door. I sent e-mail, and I called at least twice. My calls were sent to a voice mail with no name. I never got a response. Now that I am trying to resolve the matter, again, I am told e-mail is too complicated for Window World and they don't know where my voice messages went. They want it sent via text. To top the cake, I got a call Friday when I was in a meeting at work. I told them it was not a good time. I got a very snarky text message from Window World this morning which was completely out of line, after I told them a new problem had arisen with the door hardware. When I finally got someone on the phone, he refused to tell me who sent the message. He also informed me that they had several problems in the company, including all of their installers who have quit. I was also asked for my address which, as a repeat customer, they should have on file! He told me that he (not a service / repair technician) could come out today to "see" if he could fix the sweep. I said no. He said he could come Monday, and I said I could not just stay home from work. When I provided two alternate dates, I was told they'd have to get back to me on a time. So, it appears as though I will have someone coming who may or may not be able to fix just the door sweep. Never mind the rest! I will never use or recommend Window World again. I wouldn't put their products on so much as a dog house.

We had a new roof put on our home. They came and gave us an estimate quickly and the price could…read morenot be beat. On the day of install the team was very nice and worked hard. It took them three days to do our roof. It is a large challenging roof. Giving five stars because of the finished job, however they did not protect our yard and we had a huge mess the first day that was not picked up until the next morning. I believe it's because they were short one person the first day. Otherwise a great job and fair priced.

From the owner: We offer quality work at affordable prices and over 25 years of experience. We are family owned and…read moreoperated. We take great pride in make sure all of you request are exceeded.

They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

Great work! Thank you for your hard work on the roof. Had an old roof needed replacement. Cost was…read morea determination in company and the color. I appreciate the attitude of all the workers.

They were no shows x 2 for appointments we made.with them. Also, they were rude on the phone,read more