1. Revival Restoration

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Richmond, VA

Revival Restoration

4.0 (2 reviews)
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Services - Revival Restoration

Siding installation

Siding repair

Siding replacement

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6 months ago

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Dependable Home Services

Dependable Home Services

(7 reviews)

OK, this was the oddest situation I have ever encountered. Ernie Stevens comes to my home to give…read moreme an estimate for floor/foundation repairs. Sadly, this was a situation of being absurdly and overly judgmental with an undertone of mild arrogance. This man basically seems to be trying to talk me out of wanting to use his company. Now understand, I live in a nice neighborhood, my home is the 'not so great' one of the area. It is a 200+k, 2000sq ft house that needs many repairs, which I am starting to address after 20 years of ownership and raising children for 25 years. Ernie could not seem to help himself but to point out every little problem and imperfection he saw that had nothing to do with why he was at my home. He was so insultingly judgmental that I would not use his company even if he gave me a $1.00 estimate for repairs. I was inches from asking him to leave. He made absurd statements, ex. The amount of stuff in my house, furniture and boxes and possessions was making my floors sag (he seemed obsessed with the amount of things I had) . . . well, when I bought the home 20 years ago I knew of the problem as it had already starting. I could forgive him for talking to me like I was an idiot because he doesn't know my level knowledge in reference to home repairs and building, but his obsession with picking my home apart was asinine and bullsh*t. At the end of his visit, the whole time he was talking to me about planning and possible pricing, he was constantly looking at my foyer ceiling that I had torn out to reach an upstairs leak. This guy is rude and frankly Ernie, if you don't live in at least a 500+k house and have $1m in liquid assets, maybe stop looking down your nose at and acting like you're better than others. Don't assume things about people you don't know, especially those you want money from . . . it was so very obvious; I guess he couldn't help yourself. NOTE: He never went under the house to check what needed to be done, he whined about mosquitoes in my shaded damp backyard (as much rain had fallen over the prior 2 weeks), he gawked at my ceiling almost (endlessly), my kitchen, the amount of stuff that I owned or was storing. . . he spent little time on why I made the appointment to begin with. I should have checked Yelp first and saved myself some time. Note: It's pretty bad when someone is talking to you for a minute or two and is constantly looking elsewhere while doing so . . . in this case, my torn out 3'x6' foyer ceiling. Wow!! BTW: This might sound nit-picky, but I should have known immediately when he called and said he was on his way. I asked him "how long will you be", his answer was "around 10am" . . . that did not answer my question as I was not next to a clock and I had no idea of the current time. That is the answer to when he would arrive, not how long until he arrives. People that can't answer a simple question properly, normally don't get better from there. So, I have to assume that I wasn't the right kind of person for him! Maybe my wallet or checkbook didn't look thick enough? Maybe I didn't look to have deep enough pockets, IDK? I do not recommend this guy and/or his company. I have been on this earth for more than a half a century and have never ever felt so uncomfortable or judged in any other situation ever. You should steer clear

Get another contractor. Ernie Stevens is dishonest. He did not complete the work on our contract…read moreand tried to price gouge us the day before our house was to close, knowing that we were under the gun to get repairs done. These are repairs that were paid for, clearly listed on our contract that he stated was completed. When we inspected, they were not. Don't be fooled by Ernie's nice and easy-going appearance, he will try to rip you off. BBB complaint filed.

Revival Restoration - roofing - Updated October 2026

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