Review edited and one star added after response from Deshazo and Son. Changes noted with brackets [ ].
After I first called Deshazo and Son--whom I absolutely do NOT recommend--two nice-seeming guys showed up and mounted my slate roof above where the inside ceiling showed water damage. They said I needed a new channel ($$$), which I'd suspected. They'd be too busy to do repairs for some time--they'd send an estimate. They turned to get in their truck and leave.
[ changed "seemingly-lovely guys" to "nice-seeming guys" because the first sounded sarcastic--unintended ]
"But what about the LEAK?! Two days of rain are due!" I yelled after them. "Isn't there something you can do until the repair to see me through?"
Thank goodness I asked, and they came back and put something on with a caulk gun. For no one from DeShazo and Sons has been back since, or shown any inclination to give a flying fig that my interior plaster ceiling may fall, and wood rot and black mold may take hold in my roof and walls.
[ Mr. Deshazo said that his guys patched my roof for no compensation. True. It is my normal practice to tip those who come out and do services for me. But in all fairness, I was expecting to see these guys again, and tip them THEN, when they fixed my roof for real. Moreover, I was a bit rattled: Roofers called to fix a roof leaking so badly the ceiling beneath showed damage were leaving without offering a temporary remedy? I must not understand the nature of the roofing business. Surely it makes sense for a temporary fix to be OFFERED--for recompense, if it consists of more than a moment's squirt of sealer. My fix, btw, was a moment's squirt--one guy was no sooner up than he was down again. ]
When I called the office, I got a "Oh I'm sorry" and "I don't know why that happened", and "we'll take care of this". But afterward? Still no estimate.
[ I said earlier "no one" gave a flying fig. I'd forgotten how very nice, and I think sincerely sorry, the woman who answered the phone was. So I apologize for inadvertently slighting her, which she did not deserve. ]
I looked on a review site to see which roofer my neighbors most recommended and it was Mr. "X", who who works for Deshazo and Son!! So--Is it that they have only one competent guy, and he's busy out moonlighting?
Don't know. Don't care.
What an epic example of P-poor customer service.
Maybe Deshazo and Son do great roof repairs when they bother to show up. Hire them if you want to find out, and you don't mind that they treated me, a stranger to you, like unimportant garbage.
[ Mr. Deshazo objected to that comparison. I agree that my mood after weeks of being ignored caused me to overstate the negative: I was not treated "like garbage" at all, initially. Only subsequent to that. ]
--O. Babe
* I was not happy that the guys mounted my roof by leaning a standard ladder with no stand-offs or padding against my front gutter, which bore their weight when they leaned forward over it to step onto the roof. My gutter on the opposite site shows the ladder indents of the last guys who did this--who also assured me of no damage. To be fair, nothing was damaged this time, but it could have been, and my guess is, has been on other people's houses.
[ Mr. Deshazo objected to what I said here about ladder use. I see nothing untrue or unfair. I most certainly did not insinuate, as Mr. Deshazo says, that Deshazo and Son employees "stoop so low" as to "arbitrarily" "go around...Richmond smashing in people's gutters". His words would indicate malicious intent. I do not assume anything intentional, except, possibly, on the part of someone who would try to twist the words of another to suit their purposes. ] read more
