Great experience. Bought a Pitts&Spits flattop adjustable charcoal/wood grill. Their questions…read morehelped me dial in what I was looking for and couldn't be happier with my choice. The meat they carry from Herd&Grace is exceptional as well. Australian/Tasmanian cows with uncompromising quality standards. Had some wagyu ribeyes the other week from them that were absolutely off the hook. Very thoughtful selection of spices/rubs. Go check them out.

For reference I've been coming here since this place opened and been smoking meat before it was…read moreopened. It was a great option being in California with the only real outlet to rubs and sauces being bbq's galore which is limited. I was gifted a gift card in September of 2024. The main thing I wanted to use it for was pellets and for the better part of 10 months this store was out of stock. What I didn't know was there was an ownership change. When I called and the pellets were finally in stock (August 2025) I drove down, grabbed three bags and was told my gift card wasn't good because of ownership change. I was told that they tried to let existing credit holders know to use their gift cards and that there was a grace period of when pre existing gift cards would be valid. At the end of the day, as a new business owner, I get you want to be profitable from the start and honor somewhat pre existing gift cards. I follow you on Instagram and at no time did you ever post anything about needing to use pre existing gift cards by a certain date as stated by your employee. With so many options to purchase rubs, sauces, and pellets these days, this spot will not get my business. FWIW if you need lumberjack pellets or meat church (the best in the business) just go to bbq's galore and save yourself a few bucks.

No other place the buy Wood for Smoking and BBQing. Name a Wood and they have it all packaged up…read moreand ready to go. They even load it for you. If I'm doing Brisket Post Oak and Pecan is a must. They have those as well as others by the Ton. They also have at least 100 different Seasonings and Rubs for Sale as well as BBQ Accessories. No better place to shop.

World famous Harry Soo was here demonstrating some BBQ and giving out samples. Harry broke in the…read moresmoker he likes to call Bob. Monk balls were first to be looked. While cooking Harry showed us how to prepare pork, and brisket for the pit. Everything from selection of the meat, trimming, and seasoning. The pork butt, and brisket were put on the smoker. We got to eat the Monk Balls along with brisket, pulled pork sliders, chicken, ribs, and Biirria. All this BBQ was delicious. Most of us went in the store to buy some of Harry's products and other items. I can't believe how big this place is and how many people were buying truck loads of wood. This is a fun place to come and I can't wait for future events.

2/27/26 Hubby was looking for a knife sheath to protect his new chef knife.... And me lol. It is…read moresharp AF I looked through the rolling pins, needed one for making dumplings but all they had was a plastic-like roller. I'd much prefer a wooden one. Additionally, I wanted to also look into getting a better whisk, but I think I will make the wood what I have. And I knew I was gonna need a digital scale to help me through my sourdough journey now that I was gifted two sourdough starters--one from Italy and one from France (one of my clients was very giving & thoughtful). The price is range from $40-$85., whoa! Amazon has them for about $30. I will have to think about this.. Met Gonzo, yes, that's how he spelled it, a delightful & enlightened staff member who was very helpful with recommending which would be best. We could've had a whole conversation for a half a day! LoL. In the end, I decided to think about it before purchasing one (turns out later, best decision I made all day) My glass measuring cup is in storage & I find it cumbersome so I bought a lighter version (2 cup). Happy with my purchase. Hubby bought his item separately & let me roam the aisles. Highly recommend this store. Gonzo was instrumental in making me feel welcomed & appreciated to be shopping here, hence the 5 star. As I mentioned many times in the past, I greatly value customer service. It's what keeps me as a return customer

Listen to this…read more.. Chef Toys wants to charge a 30% restocking fee if a product has to be opened and taken out of the box. But if they sell you an item that THEY took out of the box and have had on display, they want you to pay full price while claiming the item is still "new." We placed an order over the weekend for about $4,000 and were told it would be ready to pick up by Monday. I got there around 12, and the order wasn't ready. Not a big deal--we waited. Then we found out that one of the items included in our order was the display fridge. We told them we wanted a brand-new fridge in a box. The employee kept stating that they "just took it out of the box," but in reality, that fridge has been sitting there on display for a long time. We asked for either a boxed fridge or a refund. The employee did not hesitate to state, "I will meet you at the front and give you your refund," without even trying to offer another alternative or find a solution. There were no customer service skills from the employees or Buster, the manager. The situation escalated pretty quickly, and Buster very rudely kept telling me to stop talking instead of trying to handle the situation professionally and understand why we were upset. We have been doing business with Chef Toys for a very long time, but today they lost a customer because of Buster and the way this situation was handled. I do want to acknowledge and thank the Director of Sales. He understood the situation and very calmly tried to find a solution. Unfortunately, by that point, it was already too late. He showed the professionalism and customer service that we should have received from the beginning. He should be hired as the manager instead.

Left me multiple agressive voicemails because I had sent his call to vm while I was in the middle…read moreof a presentation. I have never been on the receiving end of so much agression from a total stranger. We will not be proceeding with him for any work.

You really dont know the service your going to get until there is an issue. There was a…read moremisunderstanding on my order and was resolved quickly. 6 stars for customer service

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.

Arnie is awesome. He did everything he said he would. Unfortunately I went there and told him what…read moreI wanted. He got it for me on time. But what I thought I wanted turned out to be horribly wrong. I ordered an Artisan BBQ. Unfortunately for me the people at Artisan didn't think people use BBQ's out doors. In the slightest breeze the knows get wicked hot. In a moderate breeze it burns out all the wiring. Self immolation. The people at Artisan had the the cahones to try and sell me a $600 wind deflector for a BBQ that cost over $4,000. Next BBQ I'll consult Arnie first.

Great selection and service. Fast install. Coyote Grill is amazing ! Crushed my old Viking…read moregrill .

Jacob was very helpful. Came in for help with a fireplace and he took care of us. Check them outread more

Phenomenal service and experience. Worked around my schedule flawlessly. We went in on Saturday at…read more5:30 and had our new fireplace logs/grate/burner installed by 3 the following day. Rate was extremely reasonable after being over quoted by multiple other places. 10/10 experience and I'll be sending any referrals I have over!

Jose did an amazing job cleaning my stainless steel Blaze bbq grill and flat top. He was very…read moreresponsive to my request. I'll have him out next year for an annual detail service.

From the owner: Jerry's BBQ Grill Outlet & Services is a Grill Store located in Ontario, CA. We offer Backyard…read moreGrill, Heaters, Smokers, BBQ Cleaning, BBQ Maintenance, BBQ Equipment, Fire Logs, and other Grill Store Services. We provide a wide variety of grills and smokers from top brands, as well as a full range of grilling accessories and supplies. We also offer professional grill installation and repair services, so you can be sure your grill is always in top condition. Whether you're a seasoned BBQ pro or just starting out, Jerry's BBQ Grill Outlet & Services has everything you need to grill up a delicious meal. Contact us today for more information and services!