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    KB Logistics Management

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 years ago

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    The Armstrong Company - Furniture Assembly

    The Armstrong Company

    (50 reviews)

    This company movers are not good .i lost 16 big boxes of home belongings with this movers. Most of…read morethe furnitures were damaged. The agent is not answering your phon calls. Driver took my expensive paintings and wall decors and is not answering your calls. Do not work whit them

    I would not recommend. However, I don't know that there is a good moving company out there. Still…read moreworking thru my experience with Armstrong but learning that what I thought was going to be a good experience is slowly deteriorating. I thought the packers did a good and efficient job but looking at the "detailed inventory" that they prepared, it is anything but detailed. Sure, I can see a box that has a number on it, but there is not indication of what is in the box. If they never packed something, how does an owner account for it? More on this later. They mispresented the condition of my items. My move was cross country. I was provided a delivery window of approximately 7 days which was fine. I was notified by my "coordinator" that my items would be arriving in my new state and that delivery would be on the last day of my delivery window. OK fine, you have had my items for almost 3 weeks. The night before the delivery I texted the coordinator to find out what time I could expect the movers. I was told she would have to wait until the morning to find out, it was Sunday night when I texted her. The next morning I was informed that my items had not arrived at the local dispatch company. Long story short, my delivery showed up 3 days outside the delivery window. So what information was the coordinator going on 4 days before? I won't even get into the "let me tell you how it is" speech that I got from a 2nd coordinator when I asked for the delivery driver to let me know when he was on his way. My items were being delivered to a storage facility and I wanted to make sure I was there to meet them. Let me tell you how it went... no one called me, the delivery showed up at 7 am and we ran out of the house to drive to meet the truck. The delivery team was anxious to unload our items and were shouting out inventory numbers as the unloaded and moved our items into a storage facility. We never had the opportunity to go thru the boxes ourselves to verify what was there. When we tried to slow down, the driver said they needed to move on with their day. Turns out, after going thru our storage unit 3 times, we have items that we cannot locate as being inventoried to begin with AND never delivered. Example, an 8 foot ladder (not sure how you miss that) and a garment bag the held expensive suits. Also disturbing was that someone elses items were included in our delivery. Note: our items were the only delivery on the truck, it was not combined with another delivery. Once you sign the contract with your Armstrong sales rep you will disappear and turn you over to a "coordinator". The coordinators that I dealt with were not able to coordinate my move nor communicate effectively. My guess is that there is a lot of turnover in the position and the skill set required is low. I am now onto the claims phase of my move. So far communication has been vague. I am seeking reimbursement for the late delivery of my items. That process seemed easy until I got unintelligible e-mails from the claims rep asking me to confirm information but no explanation of what I was actually confirming. The 2nd part of my claim will be for my items that were never inventoried and were not delivered. I am waiting for Armstrong to get back to me on that point. I don't have high hopes...why? The OOO that I got for that claims rep said she would return to the office Monday, June 18...June 18 was a Thursday. Not much for detail is she? Again, I don't know if there is such thing as a good experience when you are dealing with a big move, but if you are considering Armstrong, maybe move them down the list.

    USPS - Lombard IL USPS official

    USPS

    (37 reviews)

    This is my 'home' US post office location that I've visited at least weekly for the last 17 years…read more My overall rating is 3 stars, but 4 stars for the self-service features and 2 stars for the human-manned positions... I like that this PO location has a unit that allows me to send packages without waiting in long lines. And, yes there are often lines here. The thing is that the self serve machine only takes packages that fit into the metal storage unit attached to the machine. 4 stars for this feature. Now on to the human-manned staffers -- the word 'entitlement' comes to mind when I think of most USPS workers. Because while they are always polite, they are not actually friendly in any genuine sense of the word. I also DO NOT TRUST their package prices without first either using the self-service unit to get a price, or using an online calculator. CASE IN POINT: I wanted to ship a used 3/4 guitar to Arizona this week. I measured the package myself and then used an online cost calculator by USPS for the price. I knew the ground rate would be approx $20, and when the "human worker" gave me the price it was that amount but then she said the final price was closed to $48 once she keyed in the measurements. HUH? WHAT? I knew this was WRONG. I said I'd go elsewhere because I had used an online calculator and got the $20 rate... Hence, I went to Office Depot on Roosevelt and sure enough they matched my self-calculated rate. I then opted to spend a few more dollars and shipped the guitar via UPS because I was pissed at the "human" oat the PO.. My suggestion - try using the self service machine to ship. It's easy to use and at least you'll get an accurate price. Overall, USPS as a whole does a poor job in that they try to upsell you CONSTANTLY on services and features that you don't need, while also not being entirely helpful in providing even the most basic necessities such as generic package labels without having to buy them.

    This Post Office is out of stock of many uses shipping supplies…read more As far as stamps they do not have a very big selection and some featured stamps are Out of Stock My biggest cimplain is that it would not kill these Postal Emploees to smile and say Good morning or Have a Nice Day back to you

    KB Logistics Management - shipping_centers - Updated September 2026

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