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    KB Logistics Management

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    5 years ago

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    The Armstrong Company

    The Armstrong Company

    2.2
    (49 reviews)

    I wish I could explain how great my experience with Armstrong was! I have never used movers…read morebefore, so I was pretty green to the process. Michael did my site survey and was so professional and helpful. He told me everything that I was to expect on the day of the move and gave me some tips on how to pack. I think I will use their packing service next time, because that was QUITE a process. Amanda, in the office, called me before my move to confirm what time the movers were there and ensure I was prepared. She was so nice and helpful and I felt like I was in great hands! The movers (izzy and Reggie) were SO QUICK! I could not believe how fast they packed the van up. None of my items were damaged, and I was called later that day by Michael to check how the move went. Definitely will use again! Thanks to Michael and Amanda for the professional experience!

    I would not recommend. However, I don't know that there is a good moving company out there. Still…read moreworking thru my experience with Armstrong but learning that what I thought was going to be a good experience is slowly deteriorating. I thought the packers did a good and efficient job but looking at the "detailed inventory" that they prepared, it is anything but detailed. Sure, I can see a box that has a number on it, but there is not indication of what is in the box. If they never packed something, how does an owner account for it? More on this later. They mispresented the condition of my items. My move was cross country. I was provided a delivery window of approximately 7 days which was fine. I was notified by my "coordinator" that my items would be arriving in my new state and that delivery would be on the last day of my delivery window. OK fine, you have had my items for almost 3 weeks. The night before the delivery I texted the coordinator to find out what time I could expect the movers. I was told she would have to wait until the morning to find out, it was Sunday night when I texted her. The next morning I was informed that my items had not arrived at the local dispatch company. Long story short, my delivery showed up 3 days outside the delivery window. So what information was the coordinator going on 4 days before? I won't even get into the "let me tell you how it is" speech that I got from a 2nd coordinator when I asked for the delivery driver to let me know when he was on his way. My items were being delivered to a storage facility and I wanted to make sure I was there to meet them. Let me tell you how it went... no one called me, the delivery showed up at 7 am and we ran out of the house to drive to meet the truck. The delivery team was anxious to unload our items and were shouting out inventory numbers as the unloaded and moved our items into a storage facility. We never had the opportunity to go thru the boxes ourselves to verify what was there. When we tried to slow down, the driver said they needed to move on with their day. Turns out, after going thru our storage unit 3 times, we have items that we cannot locate as being inventoried to begin with AND never delivered. Example, an 8 foot ladder (not sure how you miss that) and a garment bag the held expensive suits. Also disturbing was that someone elses items were included in our delivery. Note: our items were the only delivery on the truck, it was not combined with another delivery. Once you sign the contract with your Armstrong sales rep you will disappear and turn you over to a "coordinator". The coordinators that I dealt with were not able to coordinate my move nor communicate effectively. My guess is that there is a lot of turnover in the position and the skill set required is low. I am now onto the claims phase of my move. So far communication has been vague. I am seeking reimbursement for the late delivery of my items. That process seemed easy until I got unintelligible e-mails from the claims rep asking me to confirm information but no explanation of what I was actually confirming. The 2nd part of my claim will be for my items that were never inventoried and were not delivered. I am waiting for Armstrong to get back to me on that point. I don't have high hopes...why? The OOO that I got for that claims rep said she would return to the office Monday, June 18...June 18 was a Thursday. Not much for detail is she? Again, I don't know if there is such thing as a good experience when you are dealing with a big move, but if you are considering Armstrong, maybe move them down the list.

    KB Logistics Management - shipping_centers - Updated July 2026

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