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Luxury Auto Transport

3.5 (4 reviews)
Open • Open 24 hours

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Services - Luxury Auto Transport

Drive-away vehicle shipping

Enclosed vehicle shipping

Open top vehicle shipping

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3 months ago

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SDR Group - Truck 1415

SDR Group

(21 reviews)

Matthew was very kind and professional. He was extremely considerate of my timeline and even…read moreshowed up earlier than scheduled, which made my life a lot easier. I highly recommend Matthew and his services

I've used this company 4-5 times before, but this last experience was as bad as it gets. Arno, the…read moreowner, confirmed pickup for Oct 15 or 16 with delivery in 3-4 days. On the 14th he promised pickup on the 15th. Nothing happened. On the 16th, after I had to follow up, the car was finally picked up. Over the next five days, I sent two texts to Arno and one to the driver--not excessive--because no one was giving me any updates. Instead of doing his job, Arno ignored my messages and then sent a rude, childish text saying "everyone's fed up with you." I called to speak with him, no answer. left a voicemail, no answer. sent another text asking for him to call me, no answer. The driver, unlike Arno, was polite. He apologized and said he'd been waiting on dispatch (Arno) for info. I also learned from the original driver that a different driver would do final delivery--something Arno never bothered to tell me. Was it annoying that delivery was late? Yes, but it happens and I was willing to understand. Just don't accept his rude comments. The truth is simple: Arno dropped the ball, avoided me, and tried to deflect in order to cover it up. Terrible communication, zero accountability, and complete disrespect to a repeat customer. Not trustworthy. Not professional. Not smart. EDIT: I changed this to a 2 star review because ownership reached out to me, took accountability and genuinely seemed concerned about my experience. Offered to work directly with her if I decided to use their services again to avoid another communication issue with Arno. I may consider it after my last respectful exchange with the owner.

Montway Auto Transport - Car

Montway Auto Transport

(2.3k reviews)

Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

Our experience with Montway Auto Transport was extremely disappointing. We paid $3,229 for enclosed…read moretransport of a 2024 Porsche 911 from East Hampton, NY to Beverly Hills, CA, with an estimated 7-9-day delivery. Instead, Montway arrived with an open trailer without disclosing this beforehand, transported the vehicle to New Jersey, and left it at a facility for 8 days!!!--something we were also never told would happen. Communication throughout the process was astonishingly terrible given their reviews online. We later learned from the supervisor Lily that the original carrier had missed the pickup, yet Montway never notified us. I repeatedly requested updates and calls from supervisors that never came. The supervisor Lily ultimately acknowledged that mistakes had been made and that we had been misled regarding both the transportation arrangements and delivery timeframe. She also acknowledged that she was going to do everything in her power to assist in a refund, but the vehicle would need to be delivered first; which made zero sense. The vehicle was finally delivered on September 14, nearly three weeks after booking. After delivery, Lily with Montway told us she was working on a 50% refund, despite everything that occurred. They ultimately did not issue even that refund; their offer $100 credit..... and we declined. Lily said, it was the best they could do... The best thing THEY could have done was do the right thing considering the mistake after mistake after mistake they made. Between the undisclosed open transport and storage, significant delays, lack of communication, misleading information, and failure to honor even their proposed partial refund, this was a horrible and unacceptable experience. I would not trust Montway with a high-value vehicle EVER again.

Luxury Auto Transport - vehicleshipping - Updated October 2026

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