If I could give one star I would. Worst new house that I have ever bought (and this is my 4th new home purchase). We came from out of state so I could not watch that actual build of our home.
We moved in a year ago, and have had nothing but problems since. From a crooked toilet (took them over a year to fix), to an engineer stating that we are having foundation issues. KB Home representatives' views are that we do not have foundation problems and the items we are discussing are normal.
We have wavy walls and ceilings throughout the home that have gotten worse since we moved in. They have fixed them and less than two weeks later the cracks are back in the same areas and the wavy walls and ceilings start to wave again, or walls or ceilings that weren't wavy start to wave. I feel like my home is made out of tissue paper.
They have spilt paint and stucco outside of our home and paint inside our home and still have not come to remedy that issue. They still have not done some of the work the ROC directed them to do because they felt it was not needed, so now we are waiting for the ROC compliance check.
I had one KB subcontractor say to me that he told KB the problem with our home a while ago, but it is an expensive fix and KB does not want to pay for the repairs. So frustrating!!!
I am not the only one in my neighborhood having these exact same issues. I personally know of 7 homeowners that are having similar issues as I am and they are having the same amount of difficulty having KB come repair the issues. KB is trying to slap a bandaid on a problem that is bigger.
Not to mention all the no-shows of workers who are supposed to be here, so I take time off of work, and they no-show, and we get no call that they are not coming. I am a small business owner, and if I miss work I am out the money. I have no PTO or sick time. This has happened on multiple occasions. Or, we will get a worker ring our doorbell when they are not supposed to be here, or at 6:15 a.m. when they are supposed to be at our home at 8:00 a.m. It is so incredibly frustrating.
I have contacted my warranty contact at KB, her boss, and even the President of the Phoenix division of KB Home, and we still cannot get this resolved.
I come from a time when people prided themselves on their workmanship, and this is not the case for KB. Their motto is "Built on Relationships", and I ask, what relationships are they talking about? Between the company and their bank? I know they have not done a great job on building a relationship with us and with many of our neighbors.
I am a Veteran of the USAF and my husband is terminally ill, so we are very compassionate and patient towards others. I fought for my country and I now take care of my husband and work, and KB thinks it's just fine to shaft us with a super faulty home with sub-standard workmanship.
My best advice for you all out there in the Phoenix area that if you are in the market to purchase a new home, DO NOT....I repeat...DO NOT choose KB Home as your new home builder. If you do, you will have so much stress and heart ache related to your new home, when it should be a happy time.
I will NEVER BUY a KB Home EVER AGAIN! If I was homeless and on the streets, I would not take a KB Home for free, because the cost to fix the problems that come with our home or some of our neighbors' homes comes at a cost of $40,000 + to repair, and that does not include all the costs we have expended to have home inspections, hiring an engineer, etc! read more