It's a simple concept…read more When you hire an inspector, you don't expect them to dig through your freezers. What exactly is the code that requires that a freezer be checked? THERE IS NONE! Then, after braking the handle, tm refuses to pay to get it fixed.

Shoddy workmanship and refuses to fix defects. Expect to hire a lawyer and wait for years for…read moreresolution. Not a company I'll ever do business with again.

I stopped in to this New Home builder site in Gilbert On McQueen Rd to as I am considering…read morepurchasing an investment property. The salesperson, Nick,was so rude. I would not buy a home from him if he was the last Realtor on the face of the earth. When I walked in, he failed to greet me, and continued on with his personal phone call which I had to stand in the lobby listening to him on the phone for five minutes.. When he finally came out, he was disheveled and look liked he had been living in his car. He did not even introduce himself, offer a handshake, or even crack a smile. He did not offer me a tour of their model homes. He did not offer me any McQueen Landing literature. I should have walked out immediately. Lennar needs to send him to remedial Human Etiquette classes and buy him a razor.He did not offer any Lennar "about us"literature or give me any reasons why I should buy a Lennar home at McQueen Landing. When he found out I work for the Credit Union of Google, he was even ruder, and dismissed me as just a lender. Nick, here is a tip for you from a fellow salesperson: never, ever dismiss anyone you come in contact with; people that close on homes or any other product, come in all shapes, sizes, colors, and professions. You cost yourself and Lennar a sale. I will purchase a Maracay home in Gilbert as my investment home. If you are in the market for a new home, do not waste your valuable time here being disrespected by Nick at McQueen Landing by Lennar.

We just moved into our last home, our retirement dream home. It started almost exactly a year ago…read more I saw a sign for a home community in Mesa, Arizona after mountain bike riding with a friend, who I learned ) months later also lived in a Blandford Home Community in East Mesa. The wow experience started with the beautiful gated entrance with fabulous landscaping and abundant palm trees. As I followed the signs to the models, I noticed the generous space between the backyards of the homes. Lots of open space with walking trails and again, beautiful landscaping. I walked through the 3 models and immediately knew that the third one, Residence 12 would become the final home we would live in. I walked back to the office with lots of questions and met Terry Lents, who over the next 12 months would become much more than a sales associate but a trusted friend. Terry's patient communication style, always listening and carefully answering my questions started the process of building the trust I quickly appreciated. He spent about 90 minutes walking 4 different Residence 12's at various stages of construction. This first encounter became the foundation of dozens upon dozens of phone calls, texts and face to face visits. Next up, the product itself. I loved the floor plan, the high ceilings (12 feet), the beautiful finishes and the quality seen in so many details. I brought my Wife over the next day, concerned that the community in Mesa: Reserve at Red Rock would be too remote for our agreed upon vision of living in the Arcadia area of Phoenix. But, she had the same experience I described as we drove from the gates through the community to the models. This place felt special. I didn't take her to the first 2 models, I took her directly to Residence 12. She walked through and I kept my my shut so she could come to her own conclusion. We wrote a deposit check that afternoon. A few weeks later, we had our next "10-on-a-10 scale" experience with Bernadette at their Design Center. Terry had given us access to this area which was on property the week before so we could begin to put together our design ideas. When we met with Bernadette, she listened and saw our vision, then brought her creativity and experience with their various products to bring it fully to life. We had 5 full hours with her and never felt rushed or pushed to make decisions. She was like having a Sherpa on a long hike, she provided confidence and focus while giving us the time to do some exploring as we made our decisions. At this stage, Terry was also a huge help sorting through all of the available options that Blandford Homes offers in a floor plan. While it's not a custom home from scratch with a blank sheet of paper, it felt like building a semi-custom home. We have lived in 3 new homes over our 32 year marriage, one was also semi-custom and the other two were models already complete. This was our best experience of all new homes. The 8 month building experience was also worthy to describe. The homesite was kept neat and tidy along every step. I appreciated this care and sense of pride I saw in the various sub contractors. We lived out of the state in New Mexico and visited about once every 2-3 weeks until the last few months where we came almost weekly to visit. Terry made it a point to take pictures for us in between visits so we were able to feel like we were part of every stage. Terry and his Son Justin were also great about giving us the "green" construction key as we flew in for visits. Since they had another community under construction about 3 miles away, it was easy to swing by their sales office to benefit from this accessibility once the unit was locked. (The last few months) The final part of the experience I want to highlight is the 3 hour orientation and walk through with our Construction Supervisor, Brian. Brian has been with Blandford Homes over 25 years, had done this walk through 1,497 times before (his count), yet it felt like he genuinely wanted us to know everything possible about our new home. We had minimal "blue tape" moments that were addressed 100% on the same day. He never made us feel we were nitpicking or too detailed. Again, hospitality and warmth and care. So if you've read this review to this point, I hope you walk away with a sense of confidence if you choose Blandford to build your next home. We have shared our positive experience with my Son-in-Laws Folks who are considering moving to the Valley, along with 2 other couples that we know well. We can't wait to meet all of our new Reserve at Red Rock neighbors. Terry tells us we will be meeting lots of special people that he has gotten to know over the 3-year community build out. We bought the last lot and are so blessed to plant roots here.

Blandford Homes is unlike other competitive builders in the area - they're better. With their…read moreoffer, home buying in today's market feels both affordable and attainable. We recently closed on our home and couldn't be happier with the experience. From being on the email list to selecting our lot, every step was smooth and well-organized. The sales office, Justin and Terry Lents, are seasoned pros always quick to respond and assist making the process feel seamless. Our design studio appointment with Bernadette was decision-heavy, but manageable with her help. She offered thoughtful guidance while giving us space to make our own creative choices -- not pushy at all. Upgrades were reasonable and in line with industry expectations. The closing process was stress-free. Title signing took less than 45 minutes, the walk-through with Mike B (super) went smoothly, and any small details after closing were promptly addressed. Every expectation we had was exceeded prior to, during, and following. The property itself is in a great location -- quiet and gated, yet close to the freeway. When we moved in, other homes near us were mid-construction. Despite that, the noise volume was manageable, security is heightened and they street-sweep weekly so no nails in your tire. Area is perfect for children or pets. Downtown Mesa is revitalizing and attracts ASU students, making this a strong investment. Great schools are nearby, and commuting is convenient: 20 minutes to Sky Harbor Airport, 25 to Mesa Gateway, under 20 to Downtown Gilbert, 25 to Old Town, 25 to San Tan, 20 to Float Salt Lake, and about 1 hour 15 to Payson. Overall, we are extremely grateful for a team that made home-buying not only smooth and efficient but genuinely enjoyable. Their professionalism, guidance, and attentiveness made all the difference.

WARNING!! Kb Home does NOT allow a routine Home Inspection prior to closing! When we…read morecontacted Kb Home to get any necessary forms to schedule the Home Inspection, we received an agreement to sign that clearly states no access to attic or roof and no testing of any equipment no limited to Appliances, HVAC system, garage door opener etc. Basically they allow you to arrange for a Home Inspection but the Home Inspection will have to agree to the limitations of what he's allowed to inspect. Of course Kb Home strongly encourages their buyers to wait until AFTER closing for any inspections. Buyer Beware

For everyone who buys a KB home, make sure you have a solid inspection done prior to acceptance of…read morethe home, and signing of the contract. I bought a house in East Mesa, Arizona that was built at the end of 2018 and first lived in at the end of 2018. I bought the house from the first owner in 2021. I recently started noticing the stones falling off the exterior walls of the house, to the point where I'm about to lose an entire wall. I submitted a warranty claim. KB took over a week to get back to me after I called several times. They finally sent a customer service rep out to the house to take pictures and look at the damage. This is becoming a safety issue at this point. I then never heard back from the customer service rep until I had to reach out 2x through phone to see if they were going to help fix their shotty workmanship. She said no that the home was out of the 2-year workmanship warranty. If it's strictly a 2-year warranty, then why even bother coming to my home to look at the issue? Anyways, please proceed reading.. I understand the stipulations on home warranties, but the company should know what should and should never happen with a home. They should be able to loosely interpret their warranties knowing what should never happen, but even from a customer service perspective. I'm from the East Coast (New York) where homes (with stones as well) get battered by blizzards, hurricanes, humidity (moisture in the air) and erratic weather, etc. You name it, the homes experience it. Never once have I even seen a 20-year-old home have stones fall off the home. My home is not even 5 years old at this point and I'm about to lose an entire wall of stones. Note that some of the damage can't be seen in my pictures that I've taken, but when you press on many of the stones you can hear and feel the movement behind the stonework. The last time I spoke to the customer service rep, I requested a manager reach out to me so I can further discuss this. It's now been over a week since I have spoken to anyone and have not received a phone call from the manager. So now I'm left with 2 options: do it myself, which I'm not a professional, or hire a masonry company for over a thousand dollars to fix an issue that should never happen. This led me to now writing this review. Consumers deserve better. Sadly this company should probably be watched while they build homes. Poor quality. Poor workmanship. Poor customer service.

I do not recommend VIP homes. We have been in our home for 6 months and it's been nothing but…read moreissues. We have had to repaint our entire home because their "upgraded paints" that cost us $3,200 is garbage. Their paint job left paint all over our door hinges and cabinets. We are waiting on a counter top replacement which is preventing us from putting up backsplash or having our gauged cabinets replaced that they ruined in June when installing our appliances. They dented our garage door when painting it which now needs replaced. We went to hang up pendant lights this weekend and the electrical doesn't work. Our heat went out this weekend (which was fixed quickly) but was due to an install issue. Our walls our crooked in the house and the texture had to be fixed on EVERY wall. I figured after 6 months we would be able to enjoy our home but we are not. We are still waiting for so many things to be fixed. It's just really frustrating when you pay $600,000 for a house and it's garbages I

If you're looking for a family-friendly neighborhood, don't buy in a VIP neighborhood. We put down…read morea deposit on a lot, THEN later received a copy of the CC&Rs (which we have no record of getting at all but I assume we did at some point). Not even thinking there would be an issue with a nice, all weather playground (not cheap you know) we put one up. Neighbors claim they are aok with it and yet the HOA is giving us 30 days to get rid of it. Well height restrictions on a play structure is a max of 8 feet per the CC&Rs. (Also doesnt matter that our yard is sunken by 1-1.5' below the fence line)... Sorry kids, VIP doesn't set up play parks in their neighborhoods and guess what, only toddler play sets are allowed. After copious build issues during Covid and now this. You think you're buying into a family-friendly place where you can have a top quality play structure in your own backyard????? Think again. Thanks VIP.

We understand builders have policies. But policies should…read morenot override existing agency agreements. I brought a very well-qualified buyer to the East Valley specifically looking at new construction. After touring several communities, I advised them that Ashton Woods was a strong option, and we discussed moving forward with one of their homes. Per Arizona law, my clients have a buyer-broker agreement and established agency with me. On a separate day, my clients stopped into the Ashton Woods Madera community on their own and spoke with a sales rep named Charlotte. They were very clear and upfront with her that they were already working with a Realtor. At that point -- especially as an active MLS participant -- the correct and professional response would have been simple: either ask that their agent be present, or document the agent and reach out as a common courtesy, which is standard practice with most builders. The next day, my clients contacted me immediately. I returned to Ashton Woods with them and was told -- in front of my clients -- that because they had previously visited the community, I was "not entitled to anything." The interaction was dismissive and unnecessarily rude. When I later spoke directly with Charlotte, she stated that Ashton Woods would not honor anything because I was not physically present with my clients on their first visit -- despite the fact that my clients absolutely have a buyer-broker agreement and established agency with me that already existed and had been clearly disclosed. I explained that my clients could not absorb additional costs on top of the purchase price if they were forced to cover buyer-broker compensation themselves. Her response was essentially that this was their problem. As a result, my clients walked away from a $700,000 Ashton Woods purchase and ultimately purchased a home with Toll Brothers instead -- a builder who understands professionalism, agency, and long-term relationships. This review isn't about commissions. It's about respecting agency, respecting consumers, and basic professionalism. I'm sharing this so buyers and agents alike understand what they may be dealing with here. I can assure you this experience will factor heavily into where I bring future clients moving forward.

Brian from Ashton Woods San Tan Valley was horrible. Not helpful. Originally said we were…read morepreapproved, but then later changed it and said we were not preapproved unless we sell our 1/2 million dollar home. Brian kept jerking us along and was not helpful in any way.