Jasmine and Andy are awesome! I originally tried booking an appointment through the Yelp feature which turns out they are no longer using. While that was frustrating, Jasmin handled it very professionally and got me in the same day no problem at all. The service itself was quick and easy and good value too. Since there was a mixup in scheduling my appointment, they honored the GroupOn price for my oil change and even took time to do a complimentary full inspection since it was my first time at their shop. They let me know the different repairs/maintenance that I should be preparing for and their quote on said services. I returned again a few months later for another routine oil change and again was met with the same quality service and kindness. They made sure I still had on mind the maintenance services that will be due soon and their recommendations on timeline for getting it done and even spacing them out so the costs aren't all at the same time. Highly recommend this business, they truly treat you like family. Would recommend calling to make an appointment as they can get busy. read more

This place was amazing! From the moment I walked in, the woman at the front desk made me feel so welcome and comfortable. I told her I had a Groupon for an oil change and that my vehicle should qualify for the service. I also mentioned that I wanted both air filters replaced, knowing they weren't included with the Groupon. She was upfront and transparent about the pricing, and my total came to $129 before the Groupon. After the discount, it was only $81 out the door - such a great value! The technician who worked on my car was just as friendly. I had a feeling my air filters were going to be pretty bad, and he confirmed it (haha). He explained everything without making me feel pressured or uncomfortable. I've been to plenty of mechanic shops where I felt intimidated or like I was being upsold, but this place was completely different. Everyone was kind, honest, and genuinely welcoming. Thank you for taking such great care of my car! You've definitely earned a loyal customer. I'll absolutely be back for future maintenance and all of my oil changes. read more

I made an appointment with KB Automotive Repair / CARMAX Repair Shop, expecting my scheduled time to be honored. Unfortunately, when I arrived, they were not ready to see my vehicle and made me wait well past my appointment time without any clear explanation or apology. The whole purpose of making an appointment is to avoid unnecessary delays, so it was very frustrating to have my valuable time wasted. If they are unable to keep scheduled appointments, they should be upfront about it instead of making customers wait. Based on this experience, I was disappointed with their customer service and respect for customers' time. I hope they improve their scheduling and communication so others don't have the same experience. read more

Went here through a Groupon deal. Ended up paying the regular price for an oil change , ( $75-80), while they were still to upsell me an additional $70 for some additional air filter. It's a crappy little shop in a crappy location. The employees were arguing in front of me. Just not a professional feel. I just wanted to get out of there. Will never go back again for a "deal". read more

This husband/wife team are fabulous! Had to get refrigerant for Jeep. Found Groupon, they honored it. They checked out a number of different things and didn't even charge me for it! Glad to have found my forever mechanic! Great people, honest deals. read more

Please please please avoid this place !! They Scammed me and ended it with "I'm refusing service", which I believe is so wrong because it was a power trip he was having knowing they are wrong on their end. His wife quoted me a difference to pay and when he came in to help me it's like the price difference doubled, so I'm glad at the end he did deny me service. Don't get anything from Groupon with this business and be careful when getting service because they like to rise their price once you are there read more

I've been coming to KB Automotive for over 5 years, and they have always provided excellent service. The owners are friendly, professional, and honest, and they take the time to explain everything clearly before doing any work. My vehicle is always serviced quickly, the pricing is fair, and the quality of work is dependable. I truly appreciate their attention to detail and great customer service. I highly recommend KB Automotive to anyone looking for a reliable place to take care of their vehicle. read more

Excellent service... did not press for sales, just honest people and great technicians. Owners fully involved in business and was in and out VERY quickly! Great shop, great people! read more

I visit KB Auto almost exclusively for my Honda Accord as they are close by to my home, and I would recommend friends and family to visit their shop. Jasmine, the receptionist is very open about pricing concerns, very kind and friendly. The mechanics are knowledgeable and will respectfully take the time to explain facets of repairs for you, and let you voice your concerns; as they have on occasion for me. I genuinely feel their service to be honest and efficient, worthwhile qualities in this economy. I would definitely recommend visiting KB Auto. read more

Called to schedule a smog check and the man who answered the phone was rude and dismissive probably because I just needed a smog check. I felt so uncomfortable I called back and canceled the appointment. read more

I'm so happy with my car service. Would highly recommend them to family and friends. I wouldn't go elsewhere!! read more

I've been driving for 30 years. Unfortunately, the stigma about mechanics and their ridiculous labor cost, and the actual price of the part ... Had been the case for me for years. I would leave feeling seriously taken advantage of and completely overcharged. When I first went to KBAutomotive, I was starting over in life. This was 11 years ago. I had went back to school and had gotten an old car, that needed a lot of work done. I was a full-time student, with a daughter in elementary school. At that time, I was only receiving FASFA an EBT. When I took my car to them, I couldn't afford all the work that needed to be done on my fixed income. Not only do I love to support family owned businesses, and this review is long overdue, but the biggest reasons why my daughter and I will be returning customers to KB automotive from here on out is . It is the genuine kindness the wife and husband expressed to me 11 years ago, which I haven't forgotten and I greatly appreciated what they did for me. I told them my situation, when I was in school, and that I was gonna have to come back when I had the money . They still had the best prices than their local competitors. They didn't just say OK come back when you have the money, they let me know about a program for students and low income households that I wasn't aware of . This program offered grants to help pay for the repairs needed. I never thought I was going to get this grant. I filled it out anyways and I stressed over my car. It wasn't long at all , when I received a letter in the mail that I qualified for the grant. Never did I imagine this grant was enough to pay almost 75% of the total cost of the repairs . They were truly a blessing to me at that time in my life . I needed that help just to get me to school and back and pick my daughter up from school. Needless to say I've had a few cars since then, knock on wood they have not had to have any major repairs. Just maintenance. A full synthetic, oil change from KB automotive , costs me half the price then what Valvoline, Midas, and Pep Boys were trying to charge me. Since then, my daughter, who is now a driver of two years , brings both of the cars there for the oil changes , and their smog's , or whatever maintenance that may be required. I hope people take the time , to read this review. This family owned business is a rare and dying breed a business owners. For someone like me to say that they have earned my trust is something I can't even say about people that are in my close circle of colleagues , and business associates. I highly recommend you take your vehicle to KB automotive .You'll be treated fairly, you will feel acknowledged and you know it's genuine and it's not just a butter you up to hit you with all these expensive repairs. It's a great company that deserves more than five stars. I'd give them 100 stars if I could. read more

Excellent customer service and good deals. Recommend to all customers in need of services!

This place uses a classic bait-and-switch tactic. I called ahead and specifically asked if they accept Groupon coupons. They said yes, so I bought a Groupon oil change for $48 and scheduled an appointment for 3 PM. I arrived on time, but once I got there they suddenly started making excuses. They said my car is "too new" and they need to remove a plate covering the oil bolt, so they tried to charge me $100 plus tax and filter fees on top of the Groupon. If you're not going to honor the Groupon price, then don't advertise it and don't tell customers you accept it. This feels very misleading and dishonest. It wasted my time and felt like they were trying to pressure me into paying much more after I already showed up. I would strongly recommend avoiding this place. There are plenty of honest auto shops that won't play games with customers. read more

KB Automotive Repair has been servicing my vehicles since 2019. They are honest experienced mechanics that identify the problem and inform you of your options for repair. Financing for repairs is also provided to assist with payment. read more

Great auto shop! I believe it's woman co-owned and this seems to set them apart from competitors. Both owners and very kind and accommodating - thanks for almost always managing to get my cars in, even when you're busy! As a Turo host, I appreciate the fast turnaround and great prices. Services provided to me: oil changes, serpentine drive belt, brakes and brake fluid read more

KB Complete Automotive - The shop always smells so nice, has thriving plants, and indoor + outdoor(shaded) seating! - Auto Repair Near Me - Rancho Cucamonga, California

I've been trying to schedule a simple oil change with KB Auto Service for two months on and off, and the customer service has been nothing but disappointing. Every time I called, I was given the runaround -- excuses, delays, and zero effort to actually help me get an appointment. After weeks of trying to be patient, they finally had the audacity to tell me to "just go somewhere else." That was the last straw. No business should treat customers like they're disposable, especially when all I was asking for was a basic service. If you're looking for a shop that values your time and respects its customers, KB Auto Service is not it. Avoid the headache. read more

Amazing service. Very nice and patient . I feel taken care of every time I visit. 10/10

Honestly the nicest and most genuine people. They truly care about your car and are always giving feedback on what is wrong along with a very reasonable price. I truly felt like the service they gave for my oil change and flat tire were phenomenal. read more

I have been coming to this shop going on ten years and 4 cars. As an Uber driver was very important for me to keep my cars well maintained, the shop has always provided amazing service, done amazing work, and always been honest! I never have a problem when I bring my car to the shop and I feel like I can trust them to not try to create more problems. They always have great Groupon deals! They have never overcharged me or made me feel screwed out of money. I appreciate the community they create at their shop and I see it with many customers every time I go in. Thank you, Jasmine and Andy! read more

KB Complete Automotive - Auto Repair Near Me - Rancho Cucamonga, California

I love the experience here, Jazmine is a wonderful help she was able to get me seen the same day I called. She is so sweet and they work really fast. I highly recommend I will be coming back! read more

I read the reviews about this place being pretty good so I tried it and was definitely not disappointed!! Very reliable and affordable place! My experience was very smooth and the owners were so kind. They truly care about their customers and ensuring that their service is high quality! Andy is very knowledgeable and gives you the best advice about your service. I will refer this place to my family and friends and definitely WILL BE BACK SOON!! read more

I wouldn't take my car here ever again. I'll be very upfront with my reasoning. 1) They are overpriced, whether they want to admit or not they're up charging (because there mechanics are the best in the business lol or they have special batteries LOL.) 2) I spent a lot of money on my car here, it's older vehicle so I knew that maintenance was coming so I brought it to KB after just moving to the area. 3) First time no issues, oil change and a/c inspection. Upon my second time going to KB, asked them to check my front right tire due to a noise coming from it. They call me back with a laundry list of repairs that I need costing over $$3000!!! I initially declined and said let's just complete about a $1000 worth of repairs. Jasmine then calls me and tells me my car is unsafe to drive if I don't do the whole replacement. We went back and forth for awhile and was assured "you'll be taken care off with a discount when you come in to pick it up." I Never Got The Discount. 4) My vehicle took over a week to fix which I understand things happen but I was called twice to be told they're missing a part or ran out. 5) The real kicker??? After spending an astronomical amount of money here, my car dies on the freeway 4 days after leaving KB and having a safety inspection done on my car LOL!! I bring it back to KB to be told it's the battery and be quoted $800 to fix a fuel pump issue. I don't know if scammy is the right word but never again I felt like they took my money and did a low quality work. Really sucks read more

Once again KB Complete Auto goes above and beyond great professional accurate service. The brake job and repair cost was reasonable and great quality for the price. They have very convenient ways to pay and are so customer friendly they feel like family. If you need honest skillful auto repairs KB is the place to come. Jasmine and Andy are great owners and a great team with professional mechanics onsite! read more

Going to this shop was an easy and enjoyable experience. They were very knowledgeable and transparent with the process, time and cost. All the services that I needed for my car, they took care of it. I will definitely keep coming back here to get my car looked at! read more

DO NOT COMR HERE! I have spent over hundreds of dollars here and live 2 mins away. Wasted my time multiple times and money. I paid them for an AC diagnosis and was told it just needed to be cleaned. So i paid $125 for that and 3 weeks later my AC started to act up again with the same issues. I call and tell them and they tell me to bring it in any day mon-fri anytime before 12. I work night shifts so my schedule is really tight but was able to bring it in on a monday at 12 and when i got there i was told to bring it back another day. So the next week i bring it back but on a Wednesday this time and they tell me the same thing AGAIN, to bring it back another time. I then asked for a refund and got denied and they told me they were doing me a favor? I regret coming here and dont plan on coming here ever again! I regret giving them my service and hope none of you get put through such a hassle! DO NOT COME HERE! read more

I called regarding their GroupOn add for $50.15 for A/C inspection, evaluation, and recharge. KB told me that they didn't care what the price was on GroupOn, they are charging $150.00 for the AC service listed. He said he has the discretion to change the price since they advertised as 'most vehicles'. i recommend you call before buying any GroupOn or similar deals for KB Complete Automotive. Their price went up approx. $100 for my small Toyota. read more

The best shop around! Super honest people who only recommend the parts you truly need to have changed! Been coming here for over 5 years now and I haven't had any need to visit another shop. Best prices you'll find in the area. You will not be disappointed! I will keep coming here over and over to get my services done and parts repaired if need be. read more

They are my go to...I trust them with all my family cars. Been going to them for over 20 years. Andy and his wife are very fair and straightforward read more

terrible service, they took 2 days to just make a simple oil change and use different type of oil for my car didn't even swap the oil filter left the old one in there not recommend read more

Excellent Service ,I have been going there for awhile I recommend this place Andy & Jasmine are very helpful

I was referred here by a friend but was a bit disappointed, I told them I thought the alternator was going bad and they checked my car, charged $125 for a diagnostic and told me nothing was wrong. 3 days later my car wouldn't start and took it somewhere else and it was indeed the alternator. They ended up selling me on new brakes, and some other things so I spend $1100 and didn't get the main problem fixed and then ended up spending another $550 elsewhere. They were very nice and provided good financing options but I felt like they didn't really do a good diagnostic based on the fact that the alternator went out 3 days later like I told them, thought it was the problem. read more

This was my first time coming and I wont be returning. The lady was very rude to me but nice to her wrong customers. I was charged double because I used the wrong Groupon then I was encouraged not to use Groupon next time that she will give me a discount next time. I looked at the groupon price she told me she would charge me and thats their wrong price. I don't understand WHY they offer Groupon but don't want customers to use it. I rather go somewhere else and pay more than to get charged double. very poor service. read more

This place is listed under Groupon for a deal for oil change special. Purchased my deal and called to see if I can make an appointment for Saturday. They only take reservations during the week and weekends are first come basis. I was told they open at 8 A.M. so last Saturday drove over there to drop off my car and wait for my oil change to be done. When I got there the parking was kind of crazy but the place didn't seem too busy. They had lot of cars that were parked outside but couldn't tell if the cars all belonged to them or the other shop in front. Walked in after waiting for a customer to finish. They took her car and advised her to wait and it should be done in 40 minutes. So I thought to myself its not too bad since I am after her maybe maximum 1 hour wait. I told the guy that I am here to do an oil change and instead of him trying to fit me in. He just flat out said I cant invoice you yet but can you wait till noon or 1? no explanation of why I had to wait 4-5 hours? not sure why but I couldn't help but to think it was because I had groupon deal because he sure took the other lady in front of me that didn't use groupon immediately. So I walked out and traded in my deal and probably not returning. I should have read up about their ratings before purchasing because I see lot of them saying they were given a quote and being charged more than the quoted amount. read more

Jasmine and her team were so helpful. I would trust this team with your automotive needs! They're patient and answered all my questions. Grateful to have hard working trust worthy people to return to read more

I can't believe I haven't left a review sooner! My family and I have been coming to Andy and Jasmine for YEARS and there's a reason! They, and the people who work here, are great at what they do. I always get fast, reliable, service at good prices. Also, they're just all around kind people! My husband and I were even still bringing our cars here when we moved to Vegas for a while because with everyone trying to get over on you now a days to make a quick buck, we just didn't trust anyone else to take care of us and our cars. I recommend KB to everyone, every chance I get! 5 STARS! read more

Still the best in the West!!! Great prices, Great service, Great people!!! Oil change to Engine replacement they do it ALL Smog checks too! Still very reasonable!!! read more

KB is family, not just mechanics. You will get great, respectful treatment, honest service, and great value. Andy and Jasmine are simply put the best. They have a great team of mechanics that will repair your car the right way for the right price. I bring all my vehicles to them and I recommend you do the same read more

I've come here many times first being a smog than regular oil changes and then when I really needed to make major repairs, such as my whole engine being replaced. Andy and his team got my 2012 Subi feeling like new. He finds all the necessary parts, works quickly, has fair pricing and service is reliable. I really appreciate his business thank you KB Complete ! read more

If your customers are actually dropping off vehicles for a smog check or an oil change, then you are doing something wrong! That's the kind of service you wait for and leave within the hour at most! And your comment to me is only proving your horrible customer service skills. You told me you would call me if the machine was down so I wouldn't waste my time coming in a 3rd time, and you never called me and you still haven't called me. Okay you say, "you see I had an appointment", no you don't. If you actually looked you would've seen that I had two appointments. I'm not happy I paid $54 for a smog check, I would've preferred paying $21 for a smog check but you all didn't want to do that. Why didn't you bother apologizing to my face instead of waiting for me to give you a one star review that you can comment on read more

KB Complete Automotive - Here's the coupon - Auto Repair Near Me - Rancho Cucamonga, California