We absolutely love our rings! They are great quality!Gabrielle was so kind and friendly; he was…read morealso so patient while we were going back and forth while designing them! Very communicative, would highly recommend!

I went in to ask if they could replace the band on my watch. The owner said he could do it, but…read moreexplained that he would need to manually cut the band because my watch required a specific size. I agreed, but I didn't expect the cuts to turn out so uneven. Had I known this would be the result, I would have gone elsewhere. While the owner is very nice, I don't think this service should be offered, as the band cuts are not clean and it's quite noticeable.

I've came by yesterday around 2:30 and got my small missing diamond repair for my ring. Omar so…read morekind went and pick up a small diamond was not in stock in store. He and his jewel repair guy were so fast and efficient, I got my ring fix within 1.5 hour. I'm so happy this ring meant a lot to me, felt weird not wearing it and awkward that one diamond was missing. I'm so glad I found this place! Thank you Omar! Highly recommend!

I would highly recommend Zillion Jewels!! I took my wedding rings in to be inspected since we…read morethought some stones may have been lose. Right when I walked in, I immediately noticed that the environment was very welcoming and clean. The staff was also very kind! They were so willing and quick to take a good look at my rings and even offered to polish them! They did such a great job! My rings now look brand new! I also noticed that they can make some custom pieces which I will be very interested in. Thank you Zillion Jewels!

My mother has a signet ring, she bought with her very first paycheck when she was 15. That was 57…read moreyears ago, and the company she bought it from is no longer in business...and even if they were, they'd be located half a world away. She had a medical emergency recently and the EMT's cut the ring off her finger, because arthritis made it impossible to remove it normally. It's not an expensive ring by any standard, but it's sentimental value is priceless! And not to just to my mother, but everyone in our family. I brought the ring to Ybarra Bros and asked if they could fix it and make it a little bigger, so it could go on easily despite her arthritis. Andres was very helpful and definitely understood the personal meaning of the ring to me and my family. I was given a week estimate and a very fair price for the work I was asking for. I agreed and left the ring in their capable hands. What I didn't know yesterday, when I dropped the ring off, was that Alphonse was listening to the story of the ring from his office and decided to make it a priority job. Alphonse called me today to say that the ring was ready and I was shocked. I rushed over to Ybarra Bros and sure enough it was and Alphonse told me that he had made it his priority job. Ybarra Bros treated my mother's simple signet ring like it was a priceless piece from the crown jewels. And it works out even better, because today is my mum's birthday and she got her ring back, in better shape than it was. I will definitely be shopping there myself and I know that if I need a piece repaired, where to take it.

I didn't know they had such bad reviews, my husband should have checked before bringing my watch…read morehere for battery change which broke it and caused more repair$$. I should have cut my losses the first time but kept hoping they'd redeem themselves. My husband believed in them. What a fool he was. We went back 3 times and that's the last time I'll ever go back. What's that saying? Fool me once, fool me twice... After $150 and some 5 months of waiting (and they had the audacity to try to charge more), got it back and it's worse than before. No more chances. NOPE. I'm done. Please be warned, do NOT bring your watches here for anything. Not even a simple battery change because they will break it and it's never their fault. Then they'll offer to fix it and of course, you'd need a tune up which requires it to be sent away for months! I'm done arguing. Just wanted to warn everyone about this place. Y'all have been warned.

He was so patient and understanding and very accommodating! I would recommend him ! He came up with…read moreideas that made my decisions easy

I brought Mark my old engagement ring because I don't want it sitting in a drawer he added a halo…read moreof diamonds to the original stone and cleaned it to look like new. Love love my new ring!

Found the perfect baby bracelet at Caratti Jewelers. Very helpful and no pressure to buy. They…read moreeven did a lovely gift wrap. Ask for Ashley, she was the best.

Really fantastic customer service. The instant I stepped in, the entire staff was incredibly…read morewelcoming and helpful. I had inquiries about an appraisal, and at no point did I feel rushed or like I was wasting anyone's times. At times, one can step into a business and be made to feel like you are an inconvenience, and this was certainly not the case. Colin and his team were affable and patient and really went out of their way to make sure my experience was a good one. The appraisal was finished way ahead of the scheduled time. And when I communicated with Alyssa on the phone she was so kind and clearly a woman about her business! This is definitely a good place for those with a magpie mentality.

Went here today for a small watch repair. What a pleasant experience. Jerry is a very nice guy. He…read moreknows his craft - he has a very nice selection of jewelry. If you need a jeweler stop by Princess Jewelers and see Jerry!

Jerry was very fair, kind and patient. Simple and easy transaction. Was able to negotiate a…read morereasonable amount. Would recommend!

Bought my wedding ring, engagement ring and husbands wedding band here. The staff is always…read morefriendly. My husbands ring broke and they sent it out to get fixed. I randomly go in to get my ring cleaned and checked. They have beautiful selection of rings. I love my rings.

Bought my wife's engagement, wedding ring, and my wedding ring here. The staff is very personable…read moreand professional. The selection is very small compared to the larger locations around the bay area, but it is the tracy mall, afterall. They are very open to customer service, even if it doesnt result in a sale, and the location in the mall is very central. The sales staff are approachable, they do not intimidate or hard sale. The only knock is the lack of selection, and some services that need to be paid for is too pricey. Neither of these are the staff's fault though!! Thank you Samuels!

Made an appointment online to have a tennis bracelet fixed. Not only were they extremely friendly…read moreand helpful, I was not charged a dime! If you're looking to buy jewelry, they're the place to go!

I've enjoyed doing business with Gary and his team for many years. I've had pieces made, purchased…read morestock items, had rings resized, numerous cleanings and several other business transactions with Gary and have never once been disappointed. I'd give them a solid 6 stars! If you're looking for a new piece of high quality jewelry, looking to have a ring resized or a piece made you won't be disappointed in their excellent customer service, knowledge, quality, selection, and professionalism. My latest piece he made is a pendant out of one of my grandfather's rings. The quality of work he does is second to none. He also cleaned my wedding ring for me. Shop local, by local, support local businesses, and go see Gary! You won't be disappointed.

This is an absolute must-visit jewelry store…read more I came in to have my ring sized and ended up purchasing the most beautiful pair of earrings as well--and I couldn't be happier with the entire experience. From the moment I walked in, the staff was warm, welcoming, and incredibly helpful. Lindsay was wonderful to work with--so knowledgeable, patient, and genuinely kind. She made the whole process feel easy, relaxed, and enjoyable. The pieces are absolutely stunning, and you can really tell how much care and craftsmanship goes into everything. I've been to several jewelry stores over the years, and this was by far my best experience. I truly cannot recommend this place highly enough and will definitely be returning in the future. Such a lovely experience all around!

Very informative, if you're interested in any jewelers this is the spot to go. Great service and…read moreprices.

Shoutout to Quynh for being amazing! I came in on a Saturday with a misaligned earring lock and she…read morefixed it right then and there as a courtesy. She's super professional and made the whole process so easy. If you're stopping by, definitely ask for her!

Came in on a Saturday. Nhu y helped us choose some pieces for my friends baby. We ended up buying…read moretwo pendants and a gold chain. Customer service was so good. Would come back again. Also got the jewelry I was wearing cleaned.