employee was really nice and cuteeee, good hangout place, have lot of plushie, and the price are good.

I have been to this place two times now and the service has been consistently pleasant each time. The unit is pretty clean and well-maintained, and quite spacious for how many machines are in there. The staff has also been so accommodating each time I've gone now and made the experience even better. They have a wide array of plushies/prizes and it's been different each time I've gone so far, which makes you want to go back. I feel that the price point is affordable, too. The machines aren't CRAZY difficult, so I think you can walk out with something regardless. There is a super cute plushie photo wall that's great for IG sharing, too. It's located in a big plaza and so there is a fair amount of parking, but keep in mind it can still get busy, especially with it being near Kei Coffee. This is a great way to spend some time trying the machines and then heading over to the coffeehouse or one of the other restaurants in the plaza! I'll definitely be back. read more

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I've been coming here since they first opened, and up until today, my family has consistently had a positive experience. We live nearby, so my kids visit at least once a week. I don't typically expect much in terms of customer service since it's a fairly self-service environment. However, my interaction with one of the staff members today was disappointing. I accidentally dropped some lollipops on the floor, and I made sure to pick everything up right away. I even picked up a few extra pieces of trash nearby that weren't ours. I then politely asked the staff member if there was a trash can I could use. Her response and attitude felt unnecessarily rude. Understanding that there might not be a trash can available, I wrapped the items in a napkin and planned to take them with me to dispose of later. Despite this, she told us in a harsh manner to take the trash out, which felt disrespectful given the situation. This experience was disappointing, especially considering how often we visit. I hope management can address this, as better communication and courtesy from staff would go a long way in maintaining a welcoming environment for regular customers. ***These are plush toys my kids have won over time . We genuinely enjoy supporting local businesses and have continued coming here because of that. However, we also value a pleasant and respectful experience. The staff member assisting us today appeared disengaged and was frequently on her phone. Her attitude came across as unprofessional, and I hope this can be addressed . read more

Kawaii House - Hobby Shops Near Me - Westminster, California

I have no idea why there are so many highly rated reviews here. Looking at some of the review profile histories, I can see why... Maybe we were unlucky on this particular day? Maybe a perfect storm of mishaps? Regardless what the reason is, it was the worst claw machine experience we have ever had. I'm going to preface this saying that my family has played at well over 30 different claw arcades, many in SoCal and a handful in other states. We completely understand that claw machines are a combo of luck and skill. We also understand that we can ask workers for help. Let's start with the cost: Here, the midsized machines are all 2 tokens per play. This is a big departure from other SoCal claw machine arcades, and the plushies are NOT that much different in quality. This is expensive to play when there are many other places at a better rate. Smaller machines are 1 coin each which is on-par with other places. Trade ups: Like other places, there is a trade up shop which means you can trade in the plushies for better prizes. They label each machine with the value you can trade it in for. I'll give it to them that they allow you to trade up the really small prizes for 0.5 value, which is better than other places that don't let you trade up at all. They have decent trade ups. Store: They have a store in the back to purchase toys and collectibles, and it's decent without having to go find a dedicated Japanese store, but it doesn't have everything. Machines: These machines are the worst I have ever experienced. The drop speed of the claw is really sluggish and some drop-claw buttons are unresponsive, and the way they stuff the plushies are purposefully not well stocked. There are not enough plushies to cover the floor of the machine, leaving many of the plushies impossibly grabbable due to its position with the flat surface. Most places either have many plushies so this isn't an issue, or they line the bottom with either a plushie-padded floor or ball pit balls so that the claw wouldn't come into contact with the actual floor and result in a rigged miss (contact results in claw closure). Double tap withstanding, this is purposely set up for failure. On top of that, one of the machines straight up malfunctioned in the middle of play. My daughter grabbed a plushie, it brought it up, the claw dropped it, and then the claw just stood there frozen. It didn't come back to the chute or move anymore, just frozen in place. The worker basically told us the claw wasn't broken and it's fine and put an extra credit in to reset the machine, but it was disappointing to see a machine glitch out in a fairly new business, and also not admit it is their machine's fault. Guaranteed prizes: For every $10 you spend, if you did not win, they give you a free prize. This is a very tricky one. This may sound great, but if you know you might end up without a good prize, you SHOULD purposely waste the rest of your money on the harder machines. Let's say you spend $20 and you don't win anything... you get to pick 2 prizes to take home. However, if you won 2 prizes, but they were on the lower tiny machines (lower value prizes), they are still "2 prizes" and therefore you don't qualify for the guaranteed prizes anymore which could have been the higher value prizes. So on paper, it sounds like a good idea, but in practice, you have a window of being ripped off. Customer Service: We were literally the only customers, and there was one worker who was behind the counter. She wasn't monitoring the machines or paying attention, but rather on her phone most of the time. The place in general encourages you to ask for help if you need it, but maybe it was the luck of the draw with our specific worker... but even with asking for help, she did not "help". Usually when asking for help with a machine, workers would help fluff the plushies up and/or reposition them closer to the chute. What did our worker do? She slightly moved the plushies around and left it on the far side of the machine. My kid is really young, but even she understood and told me "it's still too far away". At this point, you aren't even playing with skill anymore but it's fully based on payout. She asked for help twice and both times the plushie was not repositioned in a helpful manner, and the claw landed perfectly on the plushie but it did not grab it it. I told her to go ask again but she refused to ask because "they are not helping". Overall: 1/5 This is on the bottom of our list of claw machine arcades. Customer service, value, and overall experience was seriously lacking, and the claw machine experience was not fun. I normally don't write this level of review, but I really wanted to share this experience in order for the business to improve or for others to hear a true/real experience from regular claw machine players. read more

We stumbled upon this place because my son saw Pikachu in the window so we went in. I thought we would just walk in and out because these shops seem like gimmicks, but my kids saw machines their size so we had to stay and play! We did the $20 for 23 tokens deal and away we went. We did pretty terribly as my son is 3 and my daughter is 1 so they were just hitting the button randomly usually before we lined up the claw, but they were loving it. The employee, Victoria, was so sweet and helpful and my kids were so happy to both leave with a cute plushie (the exact same one so we could avoid fighting ). We will 100% be back and we will be bringing friends because this place is fun for adults and kids! read more

I love claw places like this that allows you to trade up! The place also has guarantee wins based on your spend which is amazing for kids! The owner knows my daughter keeps loosing so he gave her a few more coins to help her out. A place like this should have a nice owner who wands you to win! Every Friday they switch out the toys so the fun keeps coming. I would definitely come back here again! read more

Kawaii House - amazing place! - Hobby Shops Near Me - Westminster, California

It's a cute little place to play arcade games. We like the prizes and I liked how we can get a guaranteed prize when you buy a certain amount of tokens. read more

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Love the various items they have for sale and the token-prize machines. Staff were friendly and nice. Ambiance is bright, airy and inviting. We"ll definitely be back! read more

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This store is super kawaii as what the name implies. The machines are brightly lit and you are actually guaranteed prizes if you spend 20+. The owner understands how hard claw machines are and actually explains you the concept behind claw machines and why they are difficult to win prizes. The prizes here also look pretty authentic compared to other stores. There's also a selection of blind boxes you can buy in the back of the store if you are looking for something else. read more

Kawaii House - Mymelody and kuromi - Hobby Shops Near Me - Westminster, California

Super cute store! There's a good selection of claw machines with signage saying it's easy, medium, or hard. There's also a point system if you decide to trade up plushies on the same day. Attendant explains it all and is super patient. Lots of cute blind boxes and merch for purchase too! We just stopped in for a quick visit but will be back again to try our luck at a few claw machines. read more

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This place is super cute!! I went here randomly with my friends and Victoria was super sweet and patient with us explaining the token prices, point system and how they work with the guarantee prize. The prizes here are also cute. They have sanrio, chikawa and a lot of capybara stuff! They also have a section in the back of all blind boxes :) read more

Kawaii House - Hobby Shops Near Me - Westminster, California

Came here after dinner with my friends and this place is definitely a must visit!!! I'll definitely be back here again soon especially since Victoria is so nice!! The atmosphere here and vibes are spectacular! If you guys are in the area and are looking for something to do definitely come here!! :) read more

Kawaii House - Hobby Shops Near Me - Westminster, California

First time here. We had a great time. The employee was super friendly and even showed my nieces how to win and they had loved it. read more

Kawaii House - Hobby Shops Near Me - Westminster, California

My daughter loves this place. It prizes are cute and I like it that they have the guarantee win. Although the prizes are pretty easy to win, the guaranteed prizes is still good. The staff is friendly, she would help us fluff up the prizes to make it easier to grab. read more

Kawaii House - Hobby Shops Near Me - Westminster, California

This place is sooooo fun! You're guaranteed to win based off their system. The worker Victoria is soooo sweet. Would definitely recommend you go with your friends. read more

Kawaii House - Prizes - Hobby Shops Near Me - Westminster, California

Experience took us by surprise. Most claw machine stores are more than happy to take your money, no remorse at all if you lose every time. This store has a system where if you pay for at least 23 tokens, you're guaranteed a win (I believe it was one, could be two but I don't remember). Just read the rules on the wall above the register. Person working was very helpful, very nice. Nice variety of prizes. Note: there are two "sections" of claw machines. Since the ones right in front of the register are higher value items, the rules are different for those machines. There's also a section in the back of the store where they sell other kinds of merch. I felt that they had a good variety here too. read more

Had a blast tonight on date night! We were on a winning streak and got to trade up for a pop mart blind box. read more

Kawaii House - Hobby Shops Near Me - Westminster, California

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Looking for a fun, cute spot to hang out with your friends?! Kawaii House is the place to be! Shout out Victoria for making my experience so much more enjoyable! The variety in blind boxes, plushies, and claw machines are too good! Not to mention how inexpensive it is too! read more

Kawaii House - Hobby Shops Near Me - Westminster, California

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I've been to basically every claw machine place in OC and just recently decided to make a stop here since they still had their grand opening sign up. Win rates and excitement are usually high on grand opening month but unfortunately that wasn't the case. Two things stood out to me: 1) 2 Tokens per Play - Claw machine stores like this in the area are all 1 token per play. Maybe because they are more established in their other locations but this was really surprising. 2) The Guaranteed Win aka Pity System - While that sounds nice, it also implies something about their machine win rate doesn't it? (For reference, $20 = guaranteed 2) My friend and I were the ~only~ customers this particular weekend afternoon, and there was only one staff member there. She didn't really acknowledge us the entire time we walked around until we came up to the register and wasn't proactive or attentive while we were there; she did say that she could help us rearrange them if needed. (Almost all of them were in flat and difficult positions.) Then she helped me restack one of them but the claw still dropped it before it got to the chute. I swear it wasn't a skill issue but man was that kind of awkward. In the end, we walked out with 2 each that we grabbed ourselves but it would have been equivalent to the pity pay out. 2 each is really low for opening month, empty place, us not being a small child, but in fact, frequent claw machine visitors! TLDR - had an incredibly mid experience because expectations were higher, like that of all neighboring claw machines places. Rounding up to 3/5 though for their little blind box section in the back. read more

We would like to respond to the owner. We understand crane games involve both luck and skill, but when we visit other arcades, we typically walk away with 10-12 prizes. ( kawaii klaws in picture witj no help ) In this case, the experience was very different. The existence of a "guarantee" policy suggests the machines are set to be extremely difficult, with low chances of winning through normal play. Customers don't come to crane arcades expecting consolation prizes -- they come to enjoy the challenge and win directly from the machines. Unfortunately, that wasn't our experience here. read more

Kawaii House - owner " luck and skill" this is kawaii klaws with no help. Your "guaranteed prizes" says it all. - Hobby Shops Near Me - Westminster, California

Cute place! But the service and the attendant are what really makes this place stand out. The attendant is so sweet and is genuinely rooting for you to go home with a prize and gets just as excited as you do when you win!! read more

Kawaii House - Hobby Shops Near Me - Westminster, California

I've visited many claw machines in the OC area, but this one truly stands out as the best! The machines are super nice and filled with adorable toys. If you enjoy Japan's gachapon, you'll love what they have here, including a wide selection of blind boxes from Labubu, Sanrio, and Toptoy. The service was wonderful, and they even have a thoughtful pity system that adds a nice touch. All the toys for trading are also very pretty. I highly recommend checking this place out! Their grand opening is supposedly tomorrow, but I'm really glad I discovered this gem. read more

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The worker at the counter was super nice! He gave us two extra bears even though we just wanted the three colors. 100% love this place and will come back. (Deals on trade in and prices are good too) read more

Kawaii House - Our winnings (me and my friends) - Hobby Shops Near Me - Westminster, California

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Great place! They are super nice and attentive with the cutest merchandise ever! the employee is super nice! Also hits are guaranteed! So playing seems so much more fun with that! There's also a sweet gashpon with japanese exclusive too! 100/10 should come!! read more

Kawaii House - Hobby Shops Near Me - Westminster, California

Love coming here for a date night! The workers are super friendly and always willing to help out whenever you need it. Victoria helped us out last time and made the experience really fun! read more

Kawaii House - Hobby Shops Near Me - Westminster, California

This place had soo many blind boxes to choose from!! PLUS you get a free one if you spend $50+. The cashier was super chill and even let us grab something extra after we already paid so we could qualify for the free blind box (idk if that's normal but that was really nice). The vibe in the store was cute and everything was fully stocked too. 100% coming back after I get my paycheck read more

Kawaii House - Blue nommi - Hobby Shops Near Me - Westminster, California

Been to many claw places in OC , very limited machines I think there's about 8 machines. Other places I've been has about 20. Machines here are set harder than other places too. I usually don't have to ask for help at other place so I only redeemed the you didn't win prizes sadly. I don't think I'll be back read more

so cute!! so many blind boxes and claw machines, u get a guaranteed win for the claw machine too (and i have terrible luck) i won this cute capybara, so happy!! read more

Kawaii House - capybara plush - Hobby Shops Near Me - Westminster, California

Such a cute place and easy to win!!! Love the customer service, especially Victoria!! Very affordable as well!

I had such a wonderful experience here! Mel (I apologize if I misspelled this) was super helpful and welcoming as we walked throughout the store!! She noticed I was gravitating to the Mofusand series and she helped me find other similar items. I got a mofusand pen blind box, and she made sure to show me the type of pen it was. Since she had an opened pen of a similar series she even showed me how the pen wrote on paper to make sure I was satisfied with it before purchasing! She also gave us a few extra coins to ensure we won a prize at the claw machine! Definitely felt welcomed and appreciated the level of hospitality at this place. I will definitely be back soon!! read more

Cute store. Won a few claw game dolls for my daughter. The shop keeper gave me some hints on how to win them and it worked. Got a few blind boxes as well. Will be back! read more

Kawaii House - Nommi and some claw game prizes. - Hobby Shops Near Me - Westminster, California

Love Kawaii House, my family and I had so much fun here. The kids left with a lot of prizes. Nice, clean, and cute atmosphere. The place has cute stuff to purchase too. Mel, was very helpful and so sweet to the kids. She gave them tips on how to use the claws. Thank you, Mel. See you soon! read more

I found this store by chance. You should visit Kawaii House for the awesome claw machines and the awesome blind box collections. Also Victoria is excellent at creating a super environment and she really made things extra special for my 10 yr. old daughter. THANKS!!! read more

The people at this place are really nice!! I was able to win three plush keychains! It was fairly priced and if you didn't win and you spent a certain amount of money, they would give you extra coins until you win something. It's a fun place to hangout with your friends. read more

Cute place! Victoria was so helpful and sweet! Would definitely come back again. Such a great selection and sweet staff! :)

I took my younger sister out here for her birthday and she was pretty happy with the experience and the prizes she got! Highly recommend and would come here again :)) read more

Had such a good experience here!! It's awesome that getting a prize is guaranteed, so even if you aren't able to grab them on the claw machines, you can pick your prize at the end. And the claws feel a lot stronger / pay out feels quicker than if you were to go to Round1. And the owner was so sweet, he gave my little sister a couple of free tries at the end since he knows it's more satisfying to be able to grab it yourself Prizes were also really cute and their trading system is cool- you can trade up your smaller prizes for a big one if you want. It also seems like a good place to grab gifts for birthdays from their selection since you can also pay for prizes with cash. Overall would definitely come again! read more

Such a cute a place!! Amazing staff and all the items were adorable :) I really liked how easy it was to gain prizes and the whole claw machine process. read more

I love this place. The cashier was so nice and the prizes were so easy to get! Super cheap as well and definitely worth it! read more

Kawaii House - Hobby Shops Near Me - Westminster, California

The prizes were cute, the cashier was really nice, the system is easy to understand and pretty rewarding.