1. KaufmanIT

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Irvine, CA

KaufmanIT

5.0 (4 reviews)
Open • 7:00 am - 7:00 pm

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Services - KaufmanIT

Cloud services

Data recovery

Desktop computer body repair

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3 years ago

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Chip H.

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3 years ago

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Darren B.

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3 years ago

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Darren B.

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3 years ago

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Chip H.

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10/10 -- Exceptional Customer Service, Hospitality, and Expertise!…read more I found Fast Apple & PC Repair on Yelp, and I can honestly say this was one of the best customer service experiences I've had in a very long time! This is a perfect example of what customer service and hospitality should look like. It's the kind of experience I wish existed in every business, and something I feel is missing from so many customer interactions today. I needed to replace the battery in my 2017 MacBook Pro, and from my very first interaction, the entire experience was seamless. Rabi was incredibly communicative, professional, and helpful. He patiently answered all my questions, provided a clear price quote, and arranged for me to drop off my laptop in the morning with same-day service. When I arrived, Alex, the lead, was so warm, friendly, and welcoming. He immediately made me feel comfortable, like I was part of the family rather than just another customer walking through the door. And Oscar went above and beyond! Not only did he replace my battery, but he also replaced a fan and thoroughly cleaned my MacBook. My 2017 MacBook Pro looks practically brand new! The care, attention to detail, and pride in his work were truly impressive. What stood out to me most was the company culture. I genuinely believe exceptional service starts at the top, with the owners and leadership, and carries through to every employee. You can feel it here. Their years of Apple technical experience are evident, but what makes this business truly special is how they treat people. From the first conversation to picking up my beautifully restored MacBook, the entire experience was flawless. This is how you build trust, loyalty, and lifelong customers. Outstanding communication, genuine hospitality, technical expertise, and people who clearly care about what they do. 10/10 HIGHLY RECOMMEND! Thank you, Rabi, Alex, Oscar, and the entire team for reminding me what an exceptional customer experience feels like. You've earned a loyal customer!

Tech Trekkers - MH: Home Office - Huntington Beach

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PC Expert Services - Let us repair your Mac the right way.

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I recently had repairs completed on my PC Computer by PC Expert Services. My computer was in bad…read moreshape and needed cleaning up and more memory installed. PC Expert Services accurately diagnosed the problem and, after my dropping off the computer was able to fix it in a turnaround of less than two days. Amazing! I highly recommened PC Expert Services!

Where do I start, well first they asked me what was wrong. I told them that the laptop shuts off…read moreby itself but the battery light is still on. Then the LCD screen needed replacement plus a full diagnoses. Well, they fixed the LCD for a good price. Then came back to me with a higher quote saying that it was a 4k 133mhz. Which I already explained that to them earlier with them not understanding. Still, no problem. I am very easy to work with and was the whole way, until I got my laptop back that is useless now. Well, I pick it up and you really do not see anyone to talk about the issues when you drop it off or pick it up. That's strike one. Secondly, I pick it up and get home it still shutting off. Strike 2. Now the main issue, if you do a full diagnoses they should have known it was the GPU. Because it lags with game play. I tell them that and then they act like we did what you wanted and the motherboard needs replacement. First, they should have diagnosed it, and saying that before we even proceeded forward. This was one of the worse experiences I have had with any company. I should have had my brother tell me, as he is an IT. He would have known right away when it shuts off that is internal. But I wanted to give him a break because he does it all day. So, I had to pay about 3 hundred for easy labor or diagnoses. But they just updated the GPU driver and cleaned it. But yet didn't notice that it was useless. Now I am stuck with a razer laptop that is basically useless and I paid 800 bucks for an LCD screen new battery and diagnoses. If they would have done their job with the diagnoses I would have paid just like a 99 for diagnoses, which would have been fine. Oh and get this they wanted to sell me a new battery adapter for 180 bucks. I mean I would stay clear from this company. You cannot even speak to someone face to face. Then they tried selling me stuff I didn't need. Worse experience ever, and I will be putting in a claim with my cc company asap.

KaufmanIT - itservices - Updated November 2026

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