Old Katy car care is very professional and friendly. I am very happy with their work and service.read more

This place is not customer friendly. I have been told three times now to "come back the next day."…read moreThis place refuses to help actual customers. Save your money and time and go somewhere else than here!

Do not trust this Express Oil Change location with your vehicles. They used predatory tactics,…read moredamaged my vehicles, lied about leaks, and dangerously overfilled an engine to cover up their mistakes. 2015 Acura (Car 1): About two months ago, I brought this car in for a routine oil change. The shop claimed the drain plug was suddenly damaged and that I needed a brand-new oil pan. Oil pans do not randomly fail on the exact day you pull in for a service. They said to plug in a temporary, oversized plug to patch it. One week ago, I had to return to get the oil pan completely replaced, and they charged me $500. I bought this car only 6 months ago from the Land Rover Dealership. 2008 Lexus (Car 2): About two weeks ago, I brought my Lexus in for an oil change. They told me it was "too early for an oil change" and that they just "added more oil." As soon as I parked the car at home, fresh oil began leaking onto my driveway. When I brought it back to have them check the leak, the technicians claimed it was suddenly "leaking from 2 places on the engine." Mysteriously, when I got the car home again, the leaking stopped. When I pulled the dipstick to check their work, I discovered why: they had maliciously overfilled my engine by nearly a full INCH above the maximum dot. They stuffed roughly 2 extra quarts of oil into my engine to hide the fluid loss, completely ignoring the fact that driving a car overfilled by an inch will whip the oil into foam, blow out seals, and destroy a motor. This shop is dishonest. I keep a photo of the 1-inch overfilled dipstick as proof.

I went in this morning to get my oil changed. One of the tech (Blake) took initiative to get my car…read moreand start the assessment, to see if any other service was needed. Long story short-he noticed that the last time I was in for the same service, my vehicle was given the incorrect level of oil and charged for wrong service. He immediately made sure to make proper corrections to my car's profile in their system for future visits. It's individuals like Blake, that earn my trust to a brand that I may keep staying loyal by bringing my car for its needed services.

HORRIBLE! ....kidding, continue reading my fantabulous review: I put in for a project on yelp,…read morewhile closed AND on Father's Day, Chris immediately reached out. Okay great, found a place, but would they fix the problem in time for us. In comes David; he double and triple checked to make sure what the source of the problem was and was thankfully able to find the culprit. I'm so grateful to have come into contact with this shop. We were given a heads up to a future problem as to not burden us unnecessarily all at once (thank you). Also, was able to wait at home, they were so kind to get me a ride. We will be back for sure! Highly recommend to any all that need vehicle maintenance.

"EXCELLENT CUSTOMER SERVICE"…read more The gentleman work at this location are very nice and kind. From the moment I walked into the location I was greeted by two gentlman who were readily available to assist me with my needs. As I approached DAVID, he greeted me with a smile early in the morning although I was extremely tired from working as a nurse the night before. I inquired about receiving an EMISSIONS test. He gathered all of my information ( INsurance card) and proceeded to provide an approximate time frame of 45 minutes. Now this was impressive to me because when you enter an establishment clearly in a work uniform it means I am going to work or coming from work. The mere fact he provided me with an estimated time shows he VALUES TIME. I accepted the estimated time frame and provided my keys. He offered me to have a seat in the waiting area and guided me to the refreshment area. I was so sleepy I sat down in those nice comfortable chairs and fell asleep. Literally before the 45 minutes I believe he was done and my car was parked near the front door so I can walk out and right to my car. You talk about service with a smile is an understatement. I am so looking forward to making sure I keep this location in mind for my car needs as well as referring them to others. Then I thought things could get no better than I receive a text from CHRIS the owner who thanked me for choosing them for my services and coming back if I needed more help. This is surely how you keep customers and welcome them into the AUTO FAMILY. The lobby is very nostalgic, clean and smells good to say it is a body shop.

Excellent service. Very responsible. Great pricing…read more At first I didn't really trust this place but after researching and seeing they have been there for over 30years. I tested them out with something small but I couldn't do it myself. They not just tell fix the problem but they told me a cheaper solution (who does that?) After a few more time of fix my car. My family only goes to them now. They never try to up sell and do what is necessary. They stand behind their work with 30day warranty.

Good service, good actitud, respectful…read more They always try to help, you need is to be patient as they have many requests. Just need to talk with them to know what date/time works better, specifically if you need services beyond the regular oil change

Great and honest service. When I had recall problems with my car, they informed me of what to…read moreexpect, as well as recommending one dealership over another based on reputation. They're flexible in payment options as well as pick up. No fluid top off or air filter changes were pushed like so many other places. I really appreciate them just working the problem(s) I bring. Great place, friendly staff. Fair prices. Definitely worth a try.

If you thought that friendly, prompt and accurate service was a thing of the past, you were wrong!…read moreAuto Check is a clean, well-run, efficient, reasonably priced and honest business. These guys are simply great!!! I would highly recommend them, whether it is to replace a battery or to get your car inspected. I have done both and had an exceptional experience each time.

I'm so glad I found this little spot. The owners were super nice. Got in and out real quick. It's…read morenot that easy to find a inspection station these days.

I've been coming here for years, and after trying another shop with outrageous prices, I drove back…read moreto Old Katy--and it was worth it. I was greeted immediately, given clear pricing and options, and even the manager came out to thank me. Fast service, no wait, and outstanding customer care. Highly recommend Katy Quick Lube.

Dropped in for a quick oil change and was greeted by Tyler as I was pulling up to the entrance. He…read moregot me in right away. Offered me to wait in the lobby to avoid the garage heat/humidity or remain in my car while my oil was being changed. I've been coming to this location for oil/filter changes and annual state inspections for well over 12 years, everyone is friendly. 9/10 times they get me in & out within 10-15 min for oil change so I opt to remain in my car for convenience and just drive out when they're done. For state inspection service, you will need to wait in the lobby for safety reasons and that usually takes a few min longer. I appreciate their complimentary services to check fluid levels, lights/signals and making recommendations or just giving me a heads up for replacement of normal wear & tear tires/windshield wipers. Things some people would overlook when they're too busy balancing home/work life. They don't push sales, which could be a deal breaker for customers to return. That's what I like about this place! Tyler was friendly and professional. He waved at me as I was about to drive out to inform me that he noticed my windshield wipers were torn on the side and suggested I replace them soon. Tyler strikes me as a genuinely kind person that takes pride in his work. Excellent customer service skills, positive attitude and a great smile. Thanks for making my day! GO TYLER!!!

Greeted by staff as we parked car. Let them know what we…read moreneeded and they concurred with what the car needed. Oil change and oil filter. lobby was clean and bathrooms were available. $140 later we were out in less than 30 mins since arrival. We also came at a good time. Morning and low traffic. Overall, great experience.

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

Great service! I brought both of my vehicles for inspections and they were fast. The staff was…read morefriendly and helpful.

5/5 Stars - Best Jiffy Lube I've ever used Walked in after…read morewasting 2 hours at Walmart Auto across the street (car never moved, music blasting). Immediately greeted by Aman - super friendly and professional. Everyone was neatly groomed, one tech even held the door for a lady; small thing but says a lot. Service was lightning fast . Waiting area dead quiet, spotless clean - you can tell these guys take pride in the shop. Cool seeing younger techs actually learning the trade. Only cons: No full synthetic high-mileage option (just blend or regular high-mileage), and $140 is steep... but worth every penny to avoid Walmart. Went with high-mileage oil on my 55k-mile car. Highly recommend this location.

Great place. Service staff is excellent to deal with and more than accommodating…read more #great customer service.

I came here recently for the alternator belt change on my Honda civic 95 since mine got snapped…read morewhile I was driving. Upon a phone call, they accepted my car swiftly and worked it on nicely over the weekend. There seemed to be a little miscommunication regarding to pricing however they took care of it nicely. I like their work and effort they put into my car! They honor the words they speak! Their service is genuine which I like.