I've been coming to Moss Beauty for over 6 years and cannot recommend it enough. Rhonda the owner…read moreis the most amazing waxer. She uses two different types of wax and makes the process as close to painless with her incredible skills. She now focuses solely on body waxing and especially bikini and legs/arms. She's been doing this a long time and even when I've been traveling and had to go to other places nowhere compares to Moss. She is also a great sex educator and sells high quality and well-curated toys in her store. She'll give you great advice and is just fun and easy to be around and talk to. Lastly she's super LGBTQ+ welcoming and embracing - so it doesn't matter who you are you will be welcomed and made to feel very comfortable at Moss.

I've had mixed experiences here! My first was really lovely but the second time was a bit stressful.read more

I just couldn't ask for more. Sweet & talented staff. There was a woman client being an entitled…read moreand rude brat and the staff handled it so beautifully. My gel pedicure turned out beautifully.

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.

I would give 0 stars if possible. Booked ahead of time for 12:15. Showed up on time and began to…read morewait. After 20 mins of nobody coming I said I had to leave. The girl at the front desk began to stutter just saying "she's um" over and over again so I leave. Then I get an email that they rescheduled me for 12:30. So I call and ask what that's about, the front desk girl lets me know that the stylist had an "emergency" in their bathroom and had to go so I can just disregard that. If the stylist was having an emergency why not communicate that to your guest, or even reschedule them with someone else? Gas is not cheap and neither is time in this economy. If you want the real European wax center experience skip this place PLEASE!

The girls in the front office are always sweet and professional. Diamond is my go-to waxer! She…read moretakes her time and is always putting in her best effort into my brows. If you're iffy about a waxer, you won't go wrong with Diamond!

I popped in on Saturday to get a clean up up my brows. There was no line, so I was led to a chair…read moreand the gentleman asked what service I was looking for. I let him know that I just wanted a clean up and to keep the thickness of my brows. He cleaned up my brows quickly and exactly like how I wanted them. Quick in and out service and not too pricey ($12). I paid in cash, but they do also accept credit cards. I definitely will return when I need another clean up of my eye brows.

I stopped in and was very pleased with the service and skill of the technician. It was much less…read morepainful than waxing and he did my lip and brows, all for $18 and 10 minutes. My brows were shaped up nicely and he listened to what I wanted (not too thin). I wish I was local to the area, I would come back often!

Best service and ladies are great.I had Lash lift and full face perfectly done in a decent…read moretime.Very clean and thorough.Can't wait to try their facial!!

Nancy is amazing! She completely transformed my brows: super precise, gentle, and knows exactly…read morewhat shape works best for your face. You can tell she really cares about her work and wants you to leave feeling confident. The salon itself is clean, relaxing, and everyone there is friendly. I've gone to a lot of places before, but Nancy is the only one I actually trust with my brows now. She's quick but never rushes, and the results are always perfect. If you're thinking about trying a new brow place, ask for Nancy -- she's the best!

10/10! I feel like I look a decade younger after my facial and it was so relaxing. Dana was great…read moreand explained everything along the way. Booked another appointment immediately!

Dana got me in pretty quickly and did a great facial giving my much needed pores a refresher!…read more She used perfect pressure and also excised some areas on my sides of my cheek that had gotten clogged. I will come back and do a small peel with her in the near future!

A terrible first experience with eyebrow lamination. They were over processed leaving them,…read morebrittle, frizzy, patchy, and crunchy. I reached out to the local owner as well as the corporate office and received no replies. Do not recommend at all and praying they grow back!

I would always choose anyone who was available when I was in need of a waxing until I met Anna…read more First I checked out her eye brows (looked good). That's always my test. After meeting her and getting my waxing complete, I made a scheduled appointment with Anna. Won't go to anyone else

My eyebrows got butchered. I took my time explaining what i wanted and even showed a picture for…read morereference. She nodded and said yes. My eyebrows were full and i wanted to keep them that way just straighter. Now i look like i have Bell's palsy one thin and one semi full. Neither of them straight

Hands down, the best wax I've ever had. The ladies were extremely thorough, kind and efficient. I…read morereceived underarm, full leg, Brazilian waxes in under an hour. They made me feel comfortable and welcome and did an excellent job. I cannot praise them enough! Thank you!