I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.

Nancy is amazing! She completely transformed my brows: super precise, gentle, and knows exactly…read morewhat shape works best for your face. You can tell she really cares about her work and wants you to leave feeling confident. The salon itself is clean, relaxing, and everyone there is friendly. I've gone to a lot of places before, but Nancy is the only one I actually trust with my brows now. She's quick but never rushes, and the results are always perfect. If you're thinking about trying a new brow place, ask for Nancy -- she's the best!

Best service and ladies are great.I had Lash lift and full face perfectly done in a decent…read moretime.Very clean and thorough.Can't wait to try their facial!!

Amazing! Professional! Comfortable! Glad to find someone who cares about my skin and can teach me…read morethe best way to care for it too.

I'm back with my annual 5 star review update! Nicole is still the absolute best to do it and her…read morekindness and expertise make this experience worth it every single time. I've been coming for years now and it's amazing how minimal the pain is and I truly credit it to Nicole's many years of expertise. The environment is clean and peaceful, she curates a great vibe to relax you for your service. As long as I am in the area Nicole will be my go to for any and all waxing needs.

10/10! I feel like I look a decade younger after my facial and it was so relaxing. Dana was great…read moreand explained everything along the way. Booked another appointment immediately!

Dana got me in pretty quickly and did a great facial giving my much needed pores a refresher!…read more She used perfect pressure and also excised some areas on my sides of my cheek that had gotten clogged. I will come back and do a small peel with her in the near future!

Went in on my lunch break to get a Brazilian. The facility was EXTREMELY clean and smelled really…read moregood. The front desk team was very friendly and attentive. My waxer Ebony was literally amazing. I'm pregnant and she made me very comfortable. Her energy is infectious and I left with a smile that carried me through the day, plus I was nice and fresh now. My next appointment is a as already scheduled!

Great experience at this location. Receptionist was very polite and sweet. My wax girl was Mary…read more She's the sweetest, made me feel 100% comfortable and takes her time doing her job. Very satisfied with this location.

I just couldn't ask for more. Sweet & talented staff. There was a woman client being an entitled…read moreand rude brat and the staff handled it so beautifully. My gel pedicure turned out beautifully.

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.

Absolutely Amazing. Lechelle is the Best. She will get you all the way together. If it's…read moreBrazilian, which is what I go to her for, underarm or otherwise, she's your go to. If it can be removed it's fine. Minimal pain, minimal time. Conversation so you can forget what's going on and music in the background. Sorry no pics for this one! . Book Lechelle if you've tried others and don't like waxes she's your girl.

She worked really hard and was really sweet, but I feel like if you can't get a hair or a group of…read morehairs after two or three tries you probably shouldn't go over that area 10 or 20 times... it should be tweezed.... because now my underarms are so inflamed and so swollen and so painful that I can't put my arms down. I know you all say that sugaring does not adhere to the skin it only removes dead skin, but I think that after 20 passes on each armpit, my skin is removed... my skin is raw. My first time did not hurt this bad I was not in this much pain and it did not require that many passes either. I am hoping that I don't get any hyperpigmentation and I will take care of it as best as I can at home. I also think that alcohol wipes after sugaring is a terrible idea because every time she wiped my armpits it hurt even worse. I was wondering why there weren't enough reviews, and I think that everyone is a little afraid. This hurt worse than waxing, it was entirely too painful. I was shaking on the table. I've gone through childbirth and nipple tattoos and it didn't hurt like this. I was ready to cry, and leave. My first time elsewhere only took a total of 45 minutes there was no pain, there was no inflammation there was no pain afterwards. That paste is entirely too sticky it's damn near WAX that you're putting on people's skin and then pulling off with your hands that's not sugaring paste. She should be able to roll sugaring paste in a ball with your hands without it getting stuck or sticky, you can't do that with this. Either that or it was heated up too much because it was sticking to everything and my first sugaring experience it didn't stick to anything.... table, the gloves it didn't stick to anything it came off easily. If I have hyperpigmentation from this, I will be taking legal action because training for that should be more than five days. This was not a pleasant experience at all. Even with the deal they're offering for membership..... I won't be back. It's like amazing lash of sugaring, the people aren't trained enough and the products they're given to use are of poor quality. Update: i've got a lot of tiny scabs from where she kept going over the same area on my bikini area. I've also got one medium sized scab that wasn't visible until today but felt sore when I left..., I kept the area as moisturized as I could to avoid scabbing and scarring. But I'm not sure if I've avoided it. UPDATE. 6/13/21 My vagina and armpits are darker than they've ever been. They are peeling /shedding more skin than normal after sugaring, which is supposed to reveal new, smooth skin. She really fucked me up. She went over the same areas too many times and compromised my skin. My underarms are rough to the touch. Which isn't an issue I normally have. I won't say I'm burned but, something is wrong.

I had a great experience at this business. My cerologist was "El", she did a great job on a full…read moreleg and basic bikini wax. She was very thorough, gentle, and made friendly conversation. She checked with me to make sure the temperature of the wax was comfortable, and plucked any stray hairs at the end of the session. Highly recommend!

A terrible first experience with eyebrow lamination. They were over processed leaving them,…read morebrittle, frizzy, patchy, and crunchy. I reached out to the local owner as well as the corporate office and received no replies. Do not recommend at all and praying they grow back!