The sushi tastes great, but I have multiple complaints:
I ordered in advance and arrived shortly after my pick-up time.
I sat and waited for my food and was ignored (it was Valentine's Day, they were busy. But it's Valentine's Day - everything is busy! Plan ahead!) There was one cashier and she was the waitress as well. There were multiple tables and only one of her with tons of people calling for take out. I saw two tables come in, take a seat, be ignored, and leave. I watched 5 different parties of people arrive AFTER me, look at the menu, place a takeout order, GET THEIR FOOD AND LEAVE and I had still not even been acknowledged!!
I ordered $27 dollars worth of sushi, which is supposed to be like a buy 3, get one free deal. I didn't receive my free roll, and with the cost of their rolls, the extra is something that you rely on to make it worth spending $27 on three rolls.
The pieces of fish in the rolls were SO slack. All of my rolls were mostly tempura bits and cucumber, with a barely noticeable piece of fish.
I sat there and waited for 45 minutes, silently and with no grimace on my face because I understand customer service when you're short staffed is shitty enough. When my food was finally done, I was not apologized to for the wait. They knew how long I was there, because I was sitting right in front of the cash. The extra roll should have been a given at this point. I heard the girl give another couple free miso soup because he placed his order and then wanted to CHANGE his order retroactively and it was already made - so it was too late. So these guys get extra soup for being indecisive and I sit here for 45 minutes and get sparse sushi, nothing complimentary and had ordered in advance of all of these other people, and left long after them.
And if I hadn't been assertive about my beverage, I would have left without that, too. Seems like they're cutting corners in many ways and not giving the service to make up for it. :/ Shame, because I live nearby and now I'm going to go out of my way to get sushi from elsewhere. The chefs are really good, so it's a sin that they're not allowed to put a decent chunk of fish in a roll that's essentially over $10 dollars after tax. read more