We paid almost $400 to have the grinder fixed on our coffee machine. We left it for over a month. Just picked it up today. Supposedly it's fixed but they left us a surprise in the ground catch unit. It was moldy and smelly. If they used it or tested it, you would think that they would clean it. I'll like to add we cleaned the unit before dropping it off. read more

Kanen Coffee - Moldy and smelly Coffee ground catch - Appliances & Repair Near Me - Berkeley, California

My husband loves his espresso and has self repaired a second hand gaggia for years, so I figured it was time for an upgrade. I loved that I could talk to real experts who love espresso. This felt very familial. Thanks Sam and family! read more

Kanen Coffee - Elizabeth is happy in her new home! - Appliances & Repair Near Me - Berkeley, California

Price/Time: Do you have to wait 6+ weeks to get your machine back? Yes. Do you have to pay a hefty cost for your repair? Yes. However -- they are a small operation, and take special care and attention to every single machine. These machines are expensive, and labor + parts aren't cheap either. So I ultimately felt that the price was fair. Details: When they finish repairing your machine, they send you a link to a video showing your machine in perfect working order. They have an easy system for paying online. They send you a detailed invoice telling you the diagnosis and how they repaired it. This is exactly the kind of easy and clear service you're paying for - and Kanen coffee goes above and beyond. Location: Kanen has its own parking lot, which is so convenient, especially when lugging your heavy machine to the shop door. It's tucked away behind other businesses, but google maps on your phone will take you right to the front door. Thank you Sam + the team at Kanen Coffee :) I was so happy to have my morning cappuccino again. read more

Kanen Coffee did a great job replacing the pump in our QuickMill Anita machine. (and they did a much-needed cleaning) And I love their setup, with the big door open that lets them work in the fresh air. Everybody I dealt with was friendly and knowledgeable. Their communication was excellent. It did take some time, like maybe five weeks start to finish, but they were very clear about that from the outset. They also have that nice touch of posting a youTube video of the completed repair. (idea: could be nice to have a "before" portion of the video for how the machine was behaving before repair) read more

When I walked into this shop, I immediately sensed that too-rare find: an establishment run with great care by a craftsperson of integrity as deep as his (in this case) knowledge of the field is wide. It looked, felt, smelled, sounded, and even tasted just right. Sam showed me around, answered many many questions, never hard-sold me, did introduce me to an espresso machine I later added to my list of possibilities and helped me land on the perfect grinder too. He even helped me learn better how to get the most out of my pre-Millenium Pavoni. Fast forward a month. I had continued to consider upgrades to an ECM Synchronika and the machine I kept finding so enticing, a Rocket Cinquantotto R. BUT, thanks to Sam, i had a third contender that was just stunning: Lelit Bianca. Indeed, this machine won out in the end: it was both cheaper and came with gobs more bells and whistles... all of which I find super useful day in/out, week by week. And it's a looker. Bonus: by the time i decided, Lelit had put Bianca on sale bc it has a new model coming. But i digress to extol Lelit (and the gorgeously functional Eureka Mignon Silencio grinder) when you need to know why to chose Sam and his team at Kanen... Because they know espresso machines and grinders inside/out, guide you to best service whether sales or repairs, and do it all with gentle patience. That's why. When i went to get my new machines, Sam spent an hour or maybe 90 minutes. Yeah, probably 1.5 hours showing me all around the machine, answering all FAQ and pre-trouble-shooting from his experience of common customer faux-pas, foibles, failures, and general f@*$k-ups so that I avoided all when I unboxed le belle macchine* later that day and began to create the espresso drinks of my dreams. I trust Sam and team and think you should too *apologies to Ferrari--but these machines rival your most beautiful models for functional design and performance. read more

Had our Pavoni Europiccola go on the fritz and was happy to find Kanen Coffee and Espresso Machines to make the repair. They not only fixed it, but reconditioned it so that it was like new. Very friendly, personal care type customer service. I would recommend them to anyone, particularly since they were the only place in the SF Bay Area I could find to do the work on this type of machine. Great experience. Thanks, Sam read more

Kanen Coffee - Appliances & Repair Near Me - Berkeley, California

Every interaction with Sam and his crew has been so pleasant and nice! He quickly diagnosed my problem and fixed it, no problem. So lucky to have such a great place close to my home. read more

When we were looking for repair for our home espresso machine, Kanen Coffee customer service was extremely responsive in their communication. Very grateful for their help! read more

Very knowledgeable and honest about long repair times. But they do a great job and are very friendly. I have another machine that needs a tuneup and look forward to having them do it too. Highly recommend them. read more

I have a ZG Riviera espresso machine that's over 25 years old. Kanen does a great job servicing and repairing it. After they are done and before I pick it up, they send me a video showing the machine in use. I'm very pleased with their work and trust them with my classic machine. read more

Thank you Kanen Coffee for keeping me on the road to wonderful espresso! About two months ago, I had them do routine service on my la Pavoni Europiccola. When it came back, I worked like when it was brand new. How cool! Kanen Coffee takes your machine seriously and they are very professional in their approach to coffee gear. To my dismay, my machine stopped heating on Friday. I called Kanen and they suggested I bring it in for a diagnostic meeting. I'm thrilled to say it was nothing Serious and my machine is back working with just the push or one internal button. It means a lot to me that they stand by their work and made sure I was a very satisfied customer. Highly recommended business! read more

Adding to the list of former customers who brought a beloved machine to the shop, after making an appointment and detailing the problem ( the boiler) something they replaced 6 years ago. I schlepped my machine down in rush hour traffic only to be told that they no longer replace boilers. Really? You definitely could have saved me a trip by mentioning that. "Well why didn't you tell us?" I did. Several times both in a phone message and in my online form. Unsure what their purpose is if they don't actually repair machines? Money laundering? They seemed all but put out when I walked in, as if I should have known they don't really do anything. My advice: Don't bother. read more

We've used Kanen for repair and service of our beloved Bezzera espresso machine which we've had for 12+ years. Kanan are professional, highly skilled, kind, and it's a relatively quick and orderly process. Drop off and pick up is easy (you can park right at their garage door) and quick accessible location off highway in Berkeley. Super easy from SF. Highly recommend! read more

In response to Kanen Coffee's response to my critique this morning: The coffee machine in question was NOT improperly maintained as implied. We used it often, but it is fairly pristine considering it is a few years old. Also, they brought up the fact that my name is not known to them, but that is because I work for a clinic in the city, and it belongs to them. If they really want to know who I work for, they can ping me directly. It is not for them to broadcast my employer, i hope they adhere to Yelp's guidelines. In any case, there was only a small leak, but to replace the generator, a 'tune up,' new brew assembly, it's overkill. ------------------------------------------------------------------------------ We wanted to fix our espresso machine that had a leaking heating element, so we came to these guys. The quote was $140 non-refundable to diagnose, and the final price would have been $700 for a $550 machine. I feel this place is a scam - at least in this instance they inflated the price so we would leave the machine with them in disgust. No way, we are going to eat the $140 and get it back from them. read more

I used to take my espresso equipment to Blue Bottle's location on Broadway in Oakland but it turns out that don't do repairs for outside customers any longer (only for their own cafe equipment). They directed me to Kanen Coffee instead. I gave Kanen a call and headed over to drop off my Macap grinder which I had been using on a daily basis for 16 years. They got back to me within a couple weeks (they had told me that they were pretty backed up and it could take a while to get to it) to let me know that I needed new burrs and a deep cleaning, along with an estimate. I gave the approval for the repair. Another week or so, and I got an email saying that it was ready, and they even included a link to a video showing what they had replaced, and showing me that it was now in good working order. They even told me that the repair had taken a bit less time than estimated, so they charged me less than the estimate (which shows you, right there, how honest and up-front they are). When I picked up my grinder, they even threw in a free bag of Intelligentsia espresso beans (nice touch!). Anyway, excellent service, excellent work, and highly recommended. I will definitely be a repeat customer any time I am in need of espresso machine or grinder repair. Thanks, Kanen! read more

Flawless repair of a somewhat hard-to-detect-and-describe issue (very intermittent leaking), and very knowledgeable folks in general about espresso machines. read more

Great in every way work d done as promised On time. Machine works better. List of replaced parts

Kanen Coffee is great. They are kind, professional and thorough. Their appointment and pickup app is super convenient as well. They fixed my Delonghi and even did a few bonus tweaks on it. The best part is since I am on a tight budget they showed me how to do a mini tune up so I can do it myself and save a few bucks. They also showed me how to properly maintain the machine on a weekly basis - something I did not know I was supposed to do. I will get so much more life from my beloved machine and I am very thankful it is better than new after having a stay with Kanen Coffee. read more

Parted ways with my espresso maker for warranty repair. The place is in a residential neighborhood with scarce parking. Already there was a problem with attitude when I came to the store. How long will it take. 2-4 weeks. For replacing a bulb? Seriously!! After 3 weeks I placed a call for an update. They don't pick up the phone. You leave a message and they promise a call back. Did not happen. I had to get the manufacturer involved to get a response. Still got the standard response. "Takes 2-4 weeks, we will call you when it's ready" standard answer. They need to hire a customer service person and get better at doing estimation. read more

I am really pleased with Kanen's service. My Quick Mill Andreja had been heavily used for almost 7 years and was starting to leak in places. Kanen overhauled my grouphead, replaced all seals, replaced the group head filter, and flushed the system with citric acid. They performed the work in 4 business days and sent a quick video of the repaired machine in action. I fired up the machine for my first time since the repair this morning and pulled 3 beautiful shots. Everything works perfectly again. Thank you Kanen Coffee! read more

Yossi and his team ROCK espresso machines. Tucked away in a tiny suite in a non-description building in Berkeley, Kanen Coffee is a Mecca for anyone with any type of broken espresso machine. Saeco, Gaggia, Breville, De'Longhi, La Pavoni. Yossi fixes them all, fixes them well, and fixes them quickly. After delivering my ailing Saeco to Yossi, I received a written diagnosis of the issue (complete with pictures of the broken components and a detailed cost estimate) by email. After a couple of days, Yossi emailed saying my machine had been rehabilitated. It now pulls great shots again thanks to Yossi's magic. If your espresso machine needs a helping hand, take it nowhere else than Kanen Coffee. read more

Of course Berkeley has an espresso machine repair shop. First question - why not 5 stars? 2 caveats: a bit pricey ($125 to estimate price of repair) and a bit slow, though on schedule (2 weeks). Why 4 stars? Fixed the steamer on my Rancilio Silvia. Very professional and helpful, after-the-fact, when I had another question. Loved getting a video of my machine with my receipt and suggestions for how to do maintenance. A craftperson's shop. read more

It was a great experience getting my 10 year old Jura automatic coffee machine repaired. Kanen Coffee communicated every step of the process very well. After inspection they told me what needed to be replaced and provided an estimate. Once I approved the estimate and the repair complete Kanen Coffee sent a video of the machine working in every function. If repairs are ever needed in the future I have no hesitation bringing it back to Kanen Coffee. read more

I had purchased an extended warranty on my Gaggia Anima Prestige one Step Super Automatic Coffe machine. When the grinder failed, I contacted Sam and arranged the repair. It took a little over two weeks but the machine worked perfectly when returned. I have never liked the One Step feature of the Gaggia Anima Prestige. So after getting the machine back, I used it for a couple of months before I finally broke down and bought a Saeco Incanto with panarello instead of the carafe. When it was delivered I had questions about interpreting the instructions. Sam took the time to answer my questions and explain the logic behind them. Thank you Sam. read more

Called Kanen Coffee for general maintenance for our espresso machines in my company located at financial district SF. They showed up on time, took care of the machine well. My employees work harder with the power of coffee bean juice. read more

My fourteen year old coffee grinder (which though labeled Carimali is an OBEL EB grinder rebadged as a Bezzera, Pavoni, Carimali, etc) gave it up. It simply stopped grinding. It would lurch, and you could hear the motor humming but it simply refused to grind. I took it to Kanen and let Yossi work on it, Unfortunately, he was unable to even open it up as it was terminally frozen shut. I am sad the device is finished but if THEY cannot even open it up I see little point in clinging to it. It really doesn't owe us anything. If there is an upside to this series of events, it is that Kanen waived any fees despite spending time on trying to open it. I find this very refreshing, and very unusual. Thus, I recommend them highly on the basis of their integrity. Based upon Yoshi's recommendation I ordered a Mazzer from a source he shared. patrick read more

I had an unparalleled experience at Kanen Coffee. When my Rancilio Silvia started shorting out and tripping my fuse, I figured I'd have to send it to some repair center in New Jersey. Much to my surprise, a quick search for "espresso machine repair, Berkeley" pointed me to Kanen coffee. Buoyed by the immediate relief that I didn't have to box up my bulky machine, I set out that morning to find this unlikely place, expecting a surly old Italian don with a backlog of machines stacked on the shelf. Instead, I was greeted by Yossi, who invited me to come in the same morning I'd called (at 8:30 a.m., no less!). Tucked away behind an unassuming facade with no sign, Kanen is a designer's paradise--clean and minimalist, with a few restored machines for sale on display (mini Riviera, Gaggia, rare models that will make any coffee geek drool). They've also designed and built concrete and corian machines (see pictures) which are now at the top of my wish list. Yossi and Sam kindly showed me around and were so genuine and friendly, it sent me off in a good mood for the remainder of the day. If all service providers made you feel like this, therapists would go out of business. They diagnosed the problem with my tired old Silvia (needed new heating element) within the day and sent me a detailed estimate of costs. The work was done two days later, and I received an email from Yossi with a link to a Facebook video explaining how they restored my machine and cleaned it, complete with closeups of the cracked and bruised parts that needed replacing. They pulled a shot with a stack of gorgeous crema and demo'd the steam. My machine looked dazzling. Happy. Yossi let me know that other parts were needed, but since he hadn't put them in the estimate, he discounted the final bill -- so generous. BONUS: they threw in a bag of VERVE coffee beans and showed me how to descale and flush my machine going forward to keep it in good shape. Who does customer service like this these days? I'm still stunned that a place like Kanen exists. I'd give it 10 stars if I could. read more

Brought my automated coffee machine back from the dead! Extra points! Thanks again. read more

I brought in my 25 year La Pavoni Professional which hadn't been serviced in many years. I couldn't believe how quickly they refurbished it. I was expecting it to take two weeks or more. I was floored when I got the email the next day saying it was ready to pick up. They also 3-D printed a tamper the precise size of the filter. The price was more than I was expecting but well worth it. A great value. I highly recommend them. read more

So happy to have found Kanen Coffee, Yossi and the gang. I have a Gaggia Accademia that has presented with several issues. Yossi has been very responsive and emails with estimates and timelines. It is great to be able to take it somewhere local instead of packing up this heavy machine and shipping it back East for repair. They are fast and reasonable. read more

This review is more like a follow-up to review I gave a couple of years ago. I returned to Kanen Coffee recently to diagnose the cause of a leak in my Gaggia Classic unit. The shop had moved since my last visit and is now in a larger facility in Berkeley. As on my previous visit, the staff is friendly and knowledgeable. They had the problem diagnosed and fixed within a few days at a fair cost. Kanen seems to be a paperless company, so that you get emails to keep you informed--written estimate, notification when the machine is ready with an accompanying invoice, and then a receipt once you pick up your machine. Still recommend them highly. read more

I had an issue with my Delonghi- quoted me $400.00 on the phone. I would have to agree with the other reviews on pricing... I did the tune-up on it myself via u-tube cost $9.99 for the food grade lube. I called Delonghi I will be sending it there for a different issue for $234.95 total including round trip shipping of the unit. I miss the place in San Francisco on 840 Folsom St. sad they closed. Good talkers that is for sure but extremely over priced. read more

The faucet on our commercial Bunn coffee brewer was leaking continuously so I called around a few places in Berkeley. When I reached Sam at Kanen Coffee and described the problem, he stopped by our store immediately and diagnosed the problem. It took a few weeks for the replacement part, which sort of sucked, but he told us up front that it would take a while. He came by today to fix the machine with the new part and now it's in perfect working condition! It was an affordable repair, too, which is very important for our small business. Thanks so much!! read more

They helped fix my Delonghi super magnifica 3500, which was nearly 8 years old and broke down.

My very special Zacconi pump coffee machine just quit on me. I had it repaired recently in San Francisco but it just stopped heating up. It is at least 10 years old and a real family treasure. I took it to Kanen and they said I needed a new part and it would be a while and expensive. After much thought, I decided it was worth the cost and the wait. I am so happy I had it fixed. It works perfectly and even better than new. The folks at Kanen are very friendly and professional and help you figure out what to do. They really understand how people feel about their coffee and attachment to their machines. I hope I do not need to go back soon, but I certainly would consult with them about anything relating to a coffee machine. Micki T read more

The owner insults his customers in emails. The owner charges $140 for an "estimate", promising to take that cost off the repair, but then comes back with an amount far exceeding the value of the machine so he can keep your estimate payment without doing any work. My machine needed a simple cleaning and he wanted $500! Stay away. read more

They went above and beyond to repair my Delonghi Magnifica S, charged very reasonable prices, and sent regular updates on the progress. I really appreciate the videos they post on youtube showing that your machine is working. They also gave tips on future maintenance. Highly recommended! read more

So, despite the fact we have regularly had our machine serviced here for two years, when my husband brought it in this morning, they told him they were no longer servicing this make/model, and refused to help at all. read more

I took my machine apart and saw the "generator" was leaking and needed replacement. I made my appointment online and drove to Berkeley. I told them what I had found so I paid the $140 "diagnostic fee" and left ....three weeks later I get an email with an estimate of $625.00 to complete the repair! I looked on line at Amazon and a new DeLonghi 3300 is $544.14 plus 46.15 tax so it totals $573.59 with free delivery...... I feel very "ripped off" having paid $140 plus an hour drive. I hope he enjoys my machine. I would ALWAYS consider sending your machine back to the manufacture rather than have this experience. read more

The guys here are nice and friendly, but this place is insanely over priced. I asked for a quote (quote alone is $130 and takes a week) to repair my Saeco espresso machine and the quote was higher than the retail price of a brand new machine! Mailing it in to be repaired at Seattle Coffee Gear is 1/3 of the price. Go anywhere else. read more