Kanen Coffee

(444 reviews)

Had a great experience having my dryer repaired by Mark. At no point did I feel pressured into…read moremaking the repair. He just gave me the facts and let me decide for myself. It was a no-pressure, informative approach that I appreciate when you're dealing with something you don't know anything about. Mark was calm, friendly, approachable and professional. He clearly explained and showed me what the issue was, how it happens, and how to properly maintain the dryer going forward. He cleaned up after himself (which I appreciate) and I was left with an almost new dryer! Hoping I won't need to but will definitely be reaching out again when the next appliance goes out!

Fantastic experience with Zuta and huge shoutout to Mark! He fixed my Miele dishwasher's draining…read moreissue quickly, and was super friendly and personable the whole time. He also took the time to explain how to maintain my appliances for the best performance, fixed a loose rack tine, and even helped me order replacement parts for my fridge. Would strongly recommend Mark and Zuta to anyone -- I'll definitely be using them again!

Homewise Appliance

3.8

(1.1k reviews)

•$$

Homewise (formerly Airport Appliance) comes through again with exceptional local service!…read more We have bought many appliances from Airport Appliance in the past--which is now Homewise. I was initially a bit worried that the business had been absorbed into a national chain, but it turned out to be just a name change with the same great local ownership. Most recently, our wall oven went dead on the 4th of July. We called Homewise and spoke with Lyla Vo, who was fantastic at advising us on replacement options. While working with her, we also decided to replace our 15-year-old dishwasher to take advantage of a two-item extra rebate! Over the years, we've tried other options in the area, but Homewise strikes the perfect balance: Vs. High-End Local Outfits: Higher-end stores seem bothered if you aren't remodeling an entire kitchen. Even though we'd bought from them before, they lacked interest when we only needed a single replacement item. Vs. Big National DIY Chains: Big-box stores are a headache. Twice, their installers walked out refusing to complete the job due to minor water, power, or circuit compliance issues. While those may have been on our end due to older coding, there was zero flexibility or real-time planning--they are bound strictly by corporate liability rules and won't work with you on the spot. Plus, you're basically dealing with a website, not a human. Why Homewise Wins: Even though we handled everything over the phone with Lyla, the entire experience was seamless. When we had follow-up questions, Lyla even responded from her phone after her shift was over! That kind of personal, above-and-beyond care is rare. On top of that, the installation process was super smooth, and they strictly honored their 4-hour delivery window. Homewise delivers the exact feel of working with a reliable, friendly neighborhood salesperson. Next time an appliance needs replacing, we're heading straight back to them. Please keep supporting local businesses like this one!

I was in the market for a new washer and dryer after my washing machine broke, so I looked around…read moreand compared prices at several different retailers. From the beginning, HomeWise Appliance had the lowest starting price. It was also during their Fourth of July sale, and I received an additional instant discount of $75 per appliance for purchasing both the washer and dryer, saving me another $150 total. There were also two additional manufacturer rebates available that I still need to submit. I have seen some reviews mentioning issues with receiving rebate money, so I cannot comment on that part of the process yet. However, even before factoring in those rebates, the washer and dryer were still the least expensive I found anywhere. With HomeWise's additional Fourth of July discount, the total price became even lower than every other retailer I compared. Even if I ultimately receive only one of the two rebates, this will still have been, by far, the best overall price. The service was also great. Delivery was available the next day, and I had no issues throughout the entire process. I was charged an additional $50 because my home has more than 32 stairs, which I thought was completely reasonable. The prices they offered for the required installation components were also reasonable. However, I already had some of my own new washer and dryer lines, and the installers were happy to use and install them without any problem. Antonio, who helped me at the Redwood City location, was extremely knowledgeable about the washer and dryer--more so than anyone I spoke with at the other stores I visited. I really appreciated his candor and his willingness to discuss the differences among the various options. At no point did I feel pressured to purchase anything, which was both important and refreshing. It genuinely felt like he was there simply to help me make the best decision. Overall, this was a great experience. Based on the pricing, knowledgeable service, next-day delivery, and lack of sales pressure, I would not buy my appliances anywhere else. HomeWise had the lowest starting price, the lowest final price after its own discounts, and the potential for even greater savings once the rebates are processed.

Urban Appliance Repair

(56 reviews)

5 Stars to Denis at Urban Appliance Repair. He was able to…read morerepair our Dryer which needed an overhaul, and now it runs like it was brand new! Denis is extremely thorough, Professional and timely. We had excellent communications via emails and texts, no issues at all. This is our second time having Denis fix appliances, last time was our stove. I highly recommend Denis at Urban Appliance Repair. Thank you very much Denis, it was a pleasure doing business with you ! Dave G.

Responded quickly to initial and later texts. Professional…read more Ultimately advised to not repair the fridge, (sadly multiple times the freezer failed) and applied only partial fee for coming out. Would call again!

Reliance Appliance & Antiques

(165 reviews)

I'd give six stars if it was possible. This is the only person you need to call. After a…read morerecommendation from a colleague, I called Matthew to service 2 Wedgewood stoves in 2 apartments. He was punctual, knowledgeable, kind, and reasonably priced. An all-around win! Months later I had another problem (I moved the stove to paint a wall and knocked things out of place). I called Matthew who patiently walked me through the process of locating reset buttons and adjusting misaligned tubes, fixing my issue over the phone, right there and then. I wholeheartedly recommend Reliance Appliance to all my gas-stove-having friends, and to strangers on the internet. As the youth say, "No notes."

I so grateful for finding Reliance Appliance. I built my kitchen cabinets around a 1948 Wedgewood…read moreso if it didn't work correctly, I was in trouble. Matthew came out and replaced what was worn out and explained everything to me (including how to keep my kitchen cool in the summer... big plus). He was knowledgeable and great to work with. If I could give more than 5 stars, I would!

Bay Area Appliance Installation

(99 reviews)

I don't write a lot of reviews, but Paul really came through for us on short notice for an oven…read morereplacement. He showed up when he said he would, he had great communication, worked with us when the replacement oven didn't quite fit the cut out (the oven was too small). Came up with a a quick solution and it worked out great. It's not often these days you find this kind of service and care. I'd definitely recommend him and his crew - super professional and provide quality support.

Thanks again to Paul for another clean installation. This time our new gas stove with down draft…read more Also, thank you for telling us about Micro-Trim to cover areas that needed it. Will recommend their installation anytime!! Thanks again!

Antone's Appliance

(121 reviews)

•$$

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

Pinecone Appliance Repair

(18 reviews)

I wish this additional 5 star review would add to my last 5 star review of David's outstanding…read moreservice at Pinecone repair, he definitely deserves a perfect 10 for his skill, knowledge perseverance, and responsiveness. For this latest refrigerator repair I had to call on him for a refrigerator that wasn't getting cold. He quickly came out, identified that the fan wasn't working and ordered a new one. He installed the new fan and unfortunately the refrigerator still wasn't getting as cold as needed, he immediately came back out 2 additional times and made assessments and fixes, on the 3rd time he discovered that the new fan that he was sent was directive, so he ordered a new one and came, as soon as it was received, on a Sunday, and installed it. Now it's working perfectly and all the additional visits and repairs were included under his great warranty. I really appreciate David, he's great to work with and seems to know everything about every kind of appliances, and doesn't give up until he gets your appliance running like new. Thank you David again for another job well done!

David was top notch!!! Was here in just a few hours after we…read moretalked, no VM no AI just a straight shooter who really understood the problem. I couldn't give him the $85.00 diagnostic fee fast enough, but he refused and said he would order the part and I can pay when he returns. This is the America I grew up in!

The Deals Guy Home Appliances

4.4

(14 reviews)

Was going to buy a brand new fridge from HD or Costco when I saw this store advertised on…read moreCraigslist. Called him up, told him my issue, and had an immediate suggestion. Went to business, looked at a few units, decided on one, and he delivered, installed, and hauled away the old unit on the same day! Great guy, would definitely do business with him again. Oh, and buying from here provided substantial savings over a brand new in the box unit!

TAKE YOUR OWN **RISK** PURCHASED FROM UN-AUTHORIZED DEALER:…read more I purchased a Thermador oven from Soufinane May, 2023 about 25% off from original price, however it's a defective oven and never turn on heat after installment. Contacted Thermador and they came twice for repair, however it's unrepairable and in order to exchange, I must provide a receipt. When I asked Soufinane for a receipt, he said the his receipt not work for exchange, of course he won't tell you this before purchase. And he didn't provide another HELP for selling defective products, pushing you to the Manufacturer was the only thing he did for me. ---UPDATE---: Re Soufiane C.: "It is important to hire the right contractor to install the unit and not someone, who will break it in the process and blames it on the unit or the tools." The contractor installed the unit is a CA licensed contractor, and Thermador's technician came twice for the repairing, and told me it's unrepairable even they replaced a brand new board. It's definitely a defectives. From above comment from the business owner, you would find he would use all kinds of excuses to "prove" he has absolutely no business with the defectives he sold. He never provide me a store receipt for the sale, and claimed he is a craigslist seller and sold things as-is. (hmm, why you have a physical store in Oakland, should you obey the local retail laws to provide a receipt at least)?

Top Tier Appliance Repair

4.7

(211 reviews)

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

We found Sal recently to be very unreliable. He completely failed to show up for an appointment and…read morelater told us he "lost his phone".

Ashby Lumber Kitchen & Bath Showroom

See more unrecommended reviews

(8 reviews)

We were clueless about where to begin with our kitchen remodel but suspected we had to start with…read morecabinets. We sat down with Francis Combes and he patiently walked us through the whole process. Together we designed cabinets to fit our kitchen. Francis even helped us with questions we had regarding appliances, backsplash, faucets, and countertops. Francis is a professional and an artist through and through. Our contracter just finished the work, and IT LOOKS GREAT!!

My wife and I worked with Francis Combes at Ashby Lumber to design a custom floating vanity for our…read moremaster bathroom. He was terrific! Francis reassured us that it was straightforward to build something that would fit in our space and walked us through several options. He helped us pull together the final design of the drawers and cabinets and guided us toward sinks that would fit the space (ours were too large). He then kept us informed during the period of construction and delivery. It was a seamless process and the final product from Sollera Cabinetry is beautifully built. We strongly recommend that you consider Ashby Lumber for custom cabinetry. You won't be disappointed.

Narain's Outdoor Sewing & Repairs

4.5

(144 reviews)

•$

Narain's is the best! I was looking for supplies to do some repairing on my own. The staff were so…read moreknowledgeable and selection was great. We are so lucky to have Narain's in our community!

I brought my sleeping bag to fix and it was an easy process. Back in a week. Other than the odd…read morehours, the owner was very knowledgeable and helpful. He gave me a tip on how to preserve the zipper more but not opening it all the way to the end. $40 was very reasonable for this fix.

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47 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Alex R.

2 years ago

I purchased a used Izzo Alex Duetto III espresso machine from the owner of this business via Facebook Marketplace last month. The listing had stated that the machine needed repairs, including a new pump, heating element, and o-ring for the mushroom. In our conversation, I specifically asked the owner if the machine was in overall good condition aside from those repairs, to which he assured me it was. However, when I started working on the machine a week later, I discovered that it was poorly disassembled and missing numerous crucial parts. These included the main electronics controller, one solid state relay, the bottom body panel, the pump collar, the lid for the water tank, and all of the screws. The motor itself was also corroded, and the bearing was grinding due to a pump leak. It was clear that the machine had been disassembled at some point, and the owner likely decided not to fix it. I reached out to the owner, hoping it was an honest mistake, and asked if he had simply forgotten to include a bag of parts. He responded that he didn't have any of the missing parts and reiterated that the machine was being sold as a project with missing parts. I pointed out that these missing components--estimated to cost around $1,000--were never disclosed upfront, despite his assurances that the machine was in "good condition overall." While the owner offered to take the machine back, the logistics of returning it (a 2-hour drive each way) along with the fact that I had already spent $300 on non-returnable parts made this unfeasible. I chose to accept the loss but strongly urged him to be more transparent with future customers. It's also worth noting that the owner has since deleted the original Marketplace listing, which prevented me from leaving this review on the platform where I made the purchase. I'm sharing this experience here to warn others. It's disappointing to have had this experience, and I feel that my situation reflects a lack of honesty and integrity in how this machine was sold. I would caution others to thoroughly inspect any items sold by this business and to expect full transparency regarding their condition. read more

Shaun B.

8 years ago

I was gifted a beautiful Expobar Office Lever and the pump was burned out. Kanen expertly diagnosed what was wrong with my machine... provided a detailed repair estimate and then ordered the parts and fixed my machine. They really took the time to do it right. They broke down my e61 grouphead and completely went through it. Replaced all the seals and worn moving parts... replaced the group head filter. They totally clean the entire grouphead and then put it back together. They also replaced the air valve and did a citric acid flush of the entire machine. And, they had to replace the pump at the end and did not even charge me labor since it was not in the original estimate. Pretty nice. One of the coolest part of the service was that when they are done and email your invoice, they put up a video on youtube showing them operating the machine. They test the steam wand and the hot water wand. And then they pull (a most delicious looking) shot through your machine so that you can see it all working. Classy! After I had the machine home for a few days... I thought I had killed the machine. I emailed them and they quickly called me back and walked me through putting water in the machine. I had forgotten and it cuts off when it doesn't sense water. If you need repairs on a machine.. I highly recommend them. They also sell machines and will train you to use them! Nothing to be intimidated about... just come talk to these folks! They will up your espresso game by 1000%! read more

Dennis C.

10 years ago

The frother had stopped working on my Gaggia Classic, and a while later the coffee stopped heating, so I went to Kanen and handed the machine to Sam. On the spot, he explained some of the possible solutions to me; I paid the initial service fee, and left the machine with him. One week later I received an email informing me of their diagnosis (a bad thermostat) and giving me the option of having the repair or not. I picked up the repaired machine that day. The deposit I had left was subtracted from the repair cost. Before I left the shop, Sam taught me the process of flushing the machine (handing me printed instructions), and sold me the brewer cleaner to do that job at home. Returning home I made a cappuccino, as the machine hummed through both the coffee making and the milk frothing. That same day I also found an email from Sam asking me how the machine was working. I'm hoping that the machine will work fine for quite a while now, but wouldn't hesitate to take it back to Kanen if something wasn't to my satisfaction. The proof now is in the pudding. Erh . . . the shots & frothy milk. read more

Norman C.

11 years ago

I saw some negative reviews on this site but, to be honest, my repair experience was great. Yossi handled everything very well and sent me videos to show me the problem, the part being replaced and keep me very well posted on the progress. The fact that you can call and make an appointment makes it very easy to plan on going there. It's also close to BART and quicker to get to than some places within SF (not tolls, no parking, no traffic). My repair was for a spring on my Gaggia MDF grinder (which he identified right away). The cost of the repair might seem a little on the pricey side but, as I haven't required any coffee machine repairs in a very long time , the cost probably reflects the current going rate. That said, the cost is a good value when you consider the purchase cost of the equipment that is being repaired. I have a Gaggia coffee maker that is going strong but I suspect that, after so many years, it will need cleaning and a check up and I definitely plan to bring it over to Kanen Coffee to work on. read more

Britt L.

13 years ago

Los Angeles must have the hardest water in the universe. In fact the U.S. Geological Survey (if I read their rating thing correctly) says that L.A. does have some of the hardest water in the U.S. In any case, the water was hard enough to kill one Rancilio Silvia and had started to work its evil on a second machine when I blessedly found Kanen Coffee and Sam, who was able to revive my machine. He cleaned a corroded drip dray (more diseased than corroded) and tuned the group head, and of course he descaled the machine--which could not have been an easy task given my inattention over the years. And almost as important as his work on my machine, he patiently answered my questions and gave me some great advice on keeping my resurrected machine working. I'm pulling some great shots now thanks to Sam and Kanen. read more

Steve F.

5 years ago

I needed a repair on my 2013 Breville dual boiler espresso machine. Luckily I found Kanen Coffee just about 45 mins from my house. After a helpful email exchange, I made an appointment. Sam met me and asked about my machine. We agreed on a plan to diagnose and then he would provide an estimate to repair. The cost to diagnose would be applied to the repair. I got back the estimate in about 2 weeks, and authorized the repair. A week later, the repair was completed. Sam even posted a youtube video to show my machine working again! I'm very pleased with the quality and responsivness of Kanen Coffee. Also the price was very fair considering the work required. I knew Sam would have to remove the steam boiler, which was quite complicated on the Breville. read more

Grainne P.

4 years ago

I have a Simonelli Musica, more or less brand new, which suddenly crapped out. No heating element, no steam, no bueno. I am so happy I was able to take it to Kanen and deal with a local, personal, friendly shop, instead of taking it far afield and dealing with people I wouldn't have easy access to if I needed follow-up care for the machine. As it turned out the folks at Kanen did diagnostic and fixed it and had it back to me in good time for a very reasonable price, and it's been working great ever since. It is so nice to know the east bay has a local shop like this, and I hope it will survive and thrive for years to come. :) read more

Claudia J.

13 years ago

Had an excellent experience with Kanen Coffee. They clearly are experts in their field. Sam quickly figured out the problem and had us back up and caffinated in no time at all. Their services are not cheap but I did NOT feel like I overpaid. I am a firm believer that you get what you pay for. While they pointed out that regular maintenance is always a good idea, noone pushed the topic. I opted to go ahead and have it tuned up since our Pavoni had never been done in the almost 8 years we have owned it. It looks brand new and works like a champ! Thanks guys! read more

Dave L.

10 years ago

These guys are great! We have had our Izzo Alex Duetto II serviced twice by them during our 5 to six years of ownership. We have had no significant problems with our machine, but this last time they found significant mineral build-up inside the steam boiler. We have very hard water in the central valley of California, and our previous filter system was not getting the job done. They recommended a better filtering system to us, and we are hoping it does the trick. Overall, they were timely in their service, and reasonably priced. They know what they are doing. read more

Reg S.

4 months ago

I recently visited Kanen Coffee to look at espresso machines and burr grinders. Astrid welcomed me and took me through many of their most popular options at different price points. She kindly demonstrated how the machine I was most interested in worked and even pulled a shot for me so I could see the process end-to-end. It's reassuring to know that if my machine ever needs repairs down the line, Kanen is close by so I can bring it somewhere local instead of having to send it away. Overall great customer service and I'm really enjoying my new espresso machine. read more

steve n.

141

8 years ago

Sad company taking over a month and a half to repair my 2 krups machines and having a hard time getting a hold of them or return phone calls. this company is a joke and would not recommend to anyone that wants their machine repaired in a reasonable amount of time just found out that its not reparable and now my second machine that i sent in that finally came back stopped working after 2 days what a joke never if i had the option but the bad extended warranty company tried to save money but didnt work out too well lol read more

Richard C.

10 years ago

First rate from start to finish. A have a DeLonghi that was in need of repairs after our son dropped pebbles "his version of coffee beans" into the grinder. I called about 4 repair shops which turned me away at the sound of De... Luckily I was directed to Kanen Coffee before giving up on old reliable. They welcomed the challenge without hesitation. We are again pulling espresso shots daily! Staff is friendly, shop is beautiful, and the work is first rate! No need to take your machine anywhere else. read more

Geoffrey K.

194

1 year ago

Specialty shops staffed by people super passionate about what they do run the risk of coming across snobby or arrogant for people not immersed in the culture. Outside of blindly pulling shots on our cheapo machine, we had no idea what we were doing when we came by. You were patient and kind in how you explained everything and seemed genuinely excited about our starting this journey of dialing in our espresso game. We'll definitely be sending anybody interested in an espresso machine to you. read more

Diane G.

6 years ago

I have used Kanen Coffee twice and their ownership and associates have always been truthful and friendly and educational with me. I have a wonderful La Pavoni espresso machine that I adore. And every time I've brought it in to Kanen I've walked out happy and proud and impressed. They teach me how to perfect and pack my grind and so much more. Thank you Sam and your team for your honest and valuable knowledge and expertise. I would recommend your shop to anyone read more

Dave R.

10 years ago

I had Kanen repair a Jura Impressa Z5 espresso maker in February 2016. They did a fine job at a reasonable price. They were also good communicators to let me know what was going on with the machine and what the timeline was for repair. My mornings are so much sweeter with my espresso machine back !! I just took in my partner's machine of the same type to get fixed so we can have espresso at either house. read more

Josh D.

4 years ago

We have an old Rancilio Silvia that is struggling to get enough pressure for a good shot. Thankfully Sam posted Youtube videos showing various repairs of this model. After emailing with Sam and sharing videos of our machine, he helped diagnose the problem. Kanen Coffee sells the over pressure valve that needed replacement. Sam is great. Appreciate the time and his attention to detail. read more

Rebekah K.

10 years ago

When I walked into this shop, I thought, I love Berkeley. There are shops like this. Yossi and team know espresso machines and obviously love espresso. Great service, nice folks and they diagnosed and repaired my acasso pro machine in a timely way. I loved the little video they sent too showing what they did and how it's working. Such a pleasure. there is even parking in the back. read more

Stephanie H.

9 years ago

Amazing service, amazing fix, had communication from them the entire way along! I will never go anywhere else if our espresso machine needs anything else done. I can only repeat what most every single person has said here -- top notch service at very affordable prices, and very honest guys! They have a Zen to them that definitely made me calmer after I dropped off our baby! A+! read more

Ryan M.

8 years ago

Professional and courteous The guys at Kanen refreshed a used machine we recently purchased. It looks as good as new. They took the time to give me a walk through of the machine including what all the buttons do as well as showing me how to clean it. I hope I don't need any repairs anytime soon, but if I do, I know who I will call for help. read more

Seth G.

1 year ago

This place is great - the staff is very knowledgeable and fixed my machine as expected. They even sent me a video to show it working and took time when I picked it up to walk through some features I didn't know existed! While I don't hope to need future repairs, if I do, I know where to do. And I'll definitely buy my next machine with them. read more

Kanen Coffee - homeappliancerepair - Updated August 2026

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Knowledgeable and experienced is how I describe the owner of Oz. My experience was easy and my new…read moremachine is just what I needed.

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Mario is highly skilled in espresso coffee machine repair and super easy to work with…read more I love my espresso machine- two months ago it stopped making espresso and I was sad. After a few hours of research, I came across DeLucca Espresso Repair in Albany, CA. I sent an inquiry about getting my machine diagnosed, within minutes, Mario responded. A few days later, my machine was diagnosed and repaired. Mario kept me in the loop at every step, from receiving the machine to estimates and completion. This guy is phenomenal!! Super skilled, highly recommend Mario. Thank you Mario for restoring my machine to a beautiful, new condition!

SCK Home Services

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(150 reviews)

Joselito was AMAZING! He came same day on short notice, and even called me back to setup an earlier…read moreappointment when i asked! He came in and diagnosed the FED/FTD error within 5 minutes, and then proceeded to fix it within 10 minutes, even coming up with his own makeshift parts to knock it out! Even a good deal of THAT time was spent explaining the fix to me after i asked a slew of questions about how in the world he was able to fix it so fast! THIS guy is the Truth! Call iTech if you want it done right and you want it done fast!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

VSTAR Repairs

(44 reviews)

Gave them my dryer info. Appointment was two days time frame. If they cannot get or have the part…read more Don't show up or re-schedule the appointment again. 1. Late to the appointment 2. Time frame was for two hours. Rush out immediately after thirty minutes saying he don't have the right part. 3. Pay $75 just for the partial inspection. Rather than getting it fixed. I had to call another repair company that actually does their job. You realize people's time/money don't grow on tree. Please don't justify anything because this is bad business. I requested the service, explained what was wrong with it. Still, trying to say he don't have the part. If you don't have a supplier don't fucking show up.

He was punctual, courteous, and professional during the initial visit, which I appreciated. He…read morecleaned out the dishwasher filter and provided some guidance, explaining that the issue appeared to be plumbing-related. However, after he left, the dishwasher wouldn't even start draining at all. When I reached out to let him know, the response was disappointing. Instead of offering to reassess or troubleshoot, he immediately assumed it was user error and said it would cost another service fee for him to return. I would have been completely understanding if he had come back, evaluated the situation, and explained that it was a different issue requiring additional work. But the quick jump to conclusions without taking a second look didn't sit well with me. I ended up calling another technician who was able to diagnose and fix the problem. Overall, a good first impression, but the follow-up and customer service after the visit were lacking.

Urban Appliance Repair

(56 reviews)

High-End Appliances Repair