Knowledgeable and experienced is how I describe the owner of Oz. My experience was easy and my new machine is just what I needed.

Yossi was excellent: an expert in his craft, kind, patient, friendly, conversational, and overall I couldn't have asked for a better first-time experience for my La Marzocco linea micra which was bought in 2023 but haven't had a maintenance yet (I know, but shots were fine... with small issues every now and then). Schedule an appointment for a home visit and communication with him was seamless. He came in with his whole set up and got straight to work. He was very clean throughout the entire process, letting me know what he's doing or what he's seeing, and is always there to offer insights/recommendations for any questions I have. And most importantly, everything went perfect and I pulled a sample shot which had the best crema I haven't seen since I first got my machine! Huge thanks to Yossi, you have me as a regular customer for life. I highly recommend Yossi for your home la marzocco service. read more

Yossi has serviced our Rocket a few times now and every time the service has been outstanding. He's incredibly knowledgeable--quick to diagnose issues and always explains things clearly so I know exactly what's going on. Whether I bring the machine in or he comes to my home, Yossi works fast and efficiently, always delivering excellent results. His pricing is also very fair, which is a big plus. I highly recommend Yossi for anyone needing top-notch espresso machine service! He's professional, reliable, and gets the job done right every time. read more

My 4yr. old Rancillio Silvia began inconsistently spewing hot/luke warm water. I had purchased it from Seattle Coffee, so they sent me the names of 3 repair service options in the East Bay. Oz was by far the most reasonably priced, so I contacted Yossi and brought in my machine. Yossi is the most communicative small business owner that I've met in a long time. He explained his pricing, kept me updated on his progress, and then sent me a diagnosis with an estimate. While repairing my Silvia, he took photos showing the repair process, and finally a video showing how the machine was now working. All were sent to me with the final invoice, which was half the amount I had initially received from another service provider. Yossi is a dedicated professional who takes pride in his work. I highly recommend OZ Espresso Machines for any type of espresso machine repairs. Thank You, Yossi! :) read more

OZ Espresso Machines - Appliances & Repair Near Me - Richmond, California

Excellent work and excellent communication. My La Pavoni hadn't been serviced ever. I've had it over ten years. Yossi replaced all the seals and gaskets and whatever else needs replacing and also tightened up my tank which had gotten loose. Even more miraculously, he made the handle to pull an espresso super easy to lift up which had NEVER been the case. Since I've had the machine, I've had to hold it down with one hand while lifting the lever up with the other. Not anymore. Now I can just lift the lever and the espresso comes out. It's great! Not sure how he fixed that but I sure appreciate it! It took a few weeks to get the work done but it looks like that it true for everyone doing these kinds of repairs. And he focused on home espresso machines so I didn't have to worry that he'd never get to mine due to some commercial espresso machine disasters taking priority. I think he had it about 4 weeks. Not cheap to get the work done but the work was excellent and seems reasonable for what he did. I hope it will go another 10 years without needing servicing! He did say I should bring it in every 3 years or so - we'll see if I do. Either way, I'm glad to have found this guy. And he's young enough that I can count on him for the foreseeable future (unlike Christopher Cara who retired, I guess). Thanks Yossi!! read more

Yossi went above and beyond in making my 20 year old machine work better than new. When I had follow up issues he took them seriously and dug in to make everything right, as though he were working on his own equipment. Can't recommend Oz enough. I wish there was an Oz for all my appliances! read more

Yossi is a real standup guy who takes his time to review and set expectations. Before review of our Achille Gaggia machine Yossi advised he should be able to see what's going on with our no heat issue and review further to see if there was a small issue which he adjusted. Yossi took the time to advise that while parts are a big variable and may lead to more costly repairs, he did a small tune up and charged a fair price. He let us know our machine while working may be due for an upgrade later down the line. He offered some helpful solutions and we have our machine back working. Great communication skills and invoicing. Yossi is great! read more

My GS3 ran into a problem by tripping my circuit breaker every time I turned on the machine. Yossi from OZ responded my email promptly and had the machine fixed in a timely fashion. I am very happy with prompt communication and service - this will be my go-to maintenance service from now on. read more

OZ Espresso Machines - Appliances & Repair Near Me - Richmond, California

Great repair and excellent customer service by Yossi! My 6 year old Zacconi Espresso Baby lever machine purchased from Christopher at Thomas Cara in SF (no more) developed a leak from the group head when the lever was down and could not build pressure. Reached out to Yossi via email and received an immediate response and coordinated drop off at his Richmond shop. Quote was for $321 for: Service Complete tune up: Take machine apart, remove group head assembly, Remove steam valve, and deep clean. Replace group head gasket kit + steam valve gaskets and install everything back and test for leaks. Parts New OEM group gasket kit Parts New OEM steam valve gasket kit Approved and turn around time for repair was ~2 weeks. Got lucky since he had had another Zacconi in and had ordered multiple parts so didn't have to wait the ~6 weeks for parts from Italy. Communication throughout the whole repair was excellent and Yossi was flexible on pickup accommodating a weekend pick-up. My "Baby" is restored to its amazing self. Yossi includes photos and video of the process which is helpful. 100% recommend!!! read more

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My beloved Linea Mini decided it wanted to act up. Yossi promptly took my call and offered assistance. Yossi was flexible on when I could drop off the LM. While I was there he took time to explain his troubleshooting process and even discussed mods available to the machine with expertise. Yossi took some cool videos showing his work and explaining future usage. I highly recommend Yossi for any maintenance or repair issues you may need with you machine. I will be returning for annual maintenance given the great service. read more

Look no further...Yossi is THE guy. Was having some issues with my La Marzocco Linea Mini. Talked to La Marzocco in Seattle ...the highly recommended Yossi and they were right on. Yossi had my LM back to me quickly and running like new. If you have espresso machine problems?... then be off to see the wizard of OZ! read more

I had my mahlkonig E65S calibrated with Yossi. He took the time to test grinding the beans before and after the calibration. I had my grinder fix in no time. There was clear communications and Yossi is very knowledgeable about espresso equipment and design. He took the time to answer questions. This is the place you can trust to bring your espresso equipment to. read more

Very helpful and informative. Unfortunately he is no longer able to service Jura machines, due to lack of parts. Highly recommended. read more

We could not be more pleased with the service and care we received from Yossi. He was very up front about the timeline for our repair and his customer service exceeded our expectations. We highly recommend OZ Espresso Machines! read more

Absoluately outstanding service and value for the money. I have an older la Pavoni Professional machine which was in dire need of repair. I contacted Yossi and he responded immediately with suggestions on what services he offered, how long a repair would take and the price. When i got the machine back (sooner than promised) it look new. He showed me it in operation and it clearly had a bunch of work done to it. He had sent a YouTube video of my machine after completion before I picked it up which I shared with all my friends who know I make a good Expresso. Who does that? When I got my machine Yossi went over everything again. I couldn't be more pleased. The level of professionalism and customer care he gives is evident. I had my eye on a replacement machine as I thought the current one was worn about but Yossi told me I have another 15 years of service on it. So don't waste your time on other's as you have a professional resource right at hand. read more

Professional, Knowledgeable, Informative, Honest, Thorough and more. When my espresso machine stopped working I was going to throw it out and get another one. As I was shopping for a new machine I came across Oz Espresso Machines and decided to give them a call. Yossi was very informative and I immediately felt comfortable with him. All five star reviews helped me decide to bring my machine to him. Two days later I had my machine back in like new condition for a fraction of what a new machine cost. Before getting my machine back Yossi sent me a YouTube video showing my espresso machine working properly. Thank you Yossi. read more

I'm usually don't go on yelp to leave a review, but in this case it's a must! You can only imagine on going to the office in the morning and just thinking about that coup of coffee to start the day. Unfortunately (Or not), Our Espresso Machine decided not to work any more. Was looking around on yelp and then we found Oz Espresso Machines. Guys, with no time yossi came and with his magic hands and fixed the machine. Thank you so much for the help, the costumer service that you gave us and on the way showed us how to make a great espresso. Guys, don't even think twice call Oz Espresso Machines! you'll thank me for that! Peace. read more

Absolutely wonderful service and communication. I couldn't ask for anything more. Yossi took great care of my 3 year old espresso machine. I'm so grateful to live within driving distance when these service needs come up. read more

Found Yossi via yelp and was excited he was so close to me. Talked to him on the phone for 5 minutes about my machine (very old saeco italia) and the issue I thought it was, he confirmed it was probably that, but also said it could be a few other things in addition and would be happy to take a look. My machine is from 2003 and I'm not quite ready to part ways with it! I brought an extra (new) pump for Yossi as I thought it was the issue, he installed it for me in just a few days also also cleared the clog in the brew unit, fixed a leak, and cleaned the parts! He went up and beyond and gave me some great advice how to keep it running good moving forward. Cannot recommend him enough, great customer service, very reasonable pricing, and you can tell he has a passion for this field which is so awesome to see. Thanks again! Will return for any needs A++ read more

OZ Espresso Machines - Espresso machine fixed and worked great! - Appliances & Repair Near Me - Richmond, California

Yossi was very prompt in our communications. His price was very fair and the work excellent. I would use him again. I feel lucky to live close enough to drop off and pick up my machine since he is so dependable and fair! He even sent me pictures of the condition of the inside of my machine. read more

I have been taking in my espresso machine for service since 1990. I used to go to Thomas Cara in SF, but that is long gone. I tried a place in Berkeley that was okay but way overpriced. I'm so glad I found Yossi and Oz Espresso. He diagnosed and fixed my La Pavoni Professionale within a week, and at a very fair price. He caught a pressure gauge issue that the Berkeley place had missed. He also provided a video and some really helpful tips. I am very satisfied. Oz Espresso is the A game in town! read more

Gaggia espresso machine ptoblem successfully diagnosed and repaired at a reasonable price within a reasonable time frame.

This is a perfect place to take a La Pavoni machine to be serviced and repaired. Yossi is wonderful. While he was working on my machine he sent me pictures with explanations of what he was doing. He is fantastic and I highly recommend him. He is the owner and very professional. I found him to be extremely honest. There were other La Pavoni machines to be repaired which made me feel like I found the right place to take mine and I was right. Kathie R. read more

Echoing other positive reviews with my own recent experience-- I brought my 12+ year old Nuova Simonelli Oscar espresso machine and Rancilio Rocky grinder to Yossi at OZ about a week ago. The grinder was not able to grind beans at all, and the espresso machine was working but not very well. He was able to diagnose the issues for both machines, clearly communicate the proposed fixes, and make the repairs for a reasonable price (and in a reasonable amount of time). Now both machines are back at home and working as well if not better than they did when I bought them new years ago. And yes, he also sent me a video with the working machines in action before I picked them up, which was a nice touch. Great job, cheers Yossi! read more

Yossi is awesome! I called around to different espresso repair places and and choose Oz Espresso as his cost was best and the estimated repair time was less than other places. But what made the experience exceptional is once the machine was diagnosed I called and spoke to Yossi, he was very knowledgeable about how to repair and also helped weigh out the cost of fixing versus buying a new one. He proceeded with the repair and it was successful. The icing on the cake was he sent me a video showing what pieces were failing and a demonstration the machine was working. Cheers to you Yossi! read more

Yossi, owner of OZ Espresso Machines was fantastic! I brought in my espresso machine to him (though he also does office / house calls) for an e61 rebuild and he was extremely responsive and professional. The turn around time was quick and he even provided photos / videos of the parts before and after installation. read more

Yossi is a true professional- great customer communication, and great insight into the variety of machines he works on

Working with Yossi is a dream. He is an excellent communicator both in person and via email. Sadly we agreed our Saeco 'gran barista' was not worth a costly repair after Yossi diagnosed a faulty motherboard. He was forthright and telling us that this repair might well be the tip of the iceberg but went ahead and gave us cost estimates to attempt a fix. When we decided the abandon the machine, he even sent us recommendations and links to a great supplier of a new machine that would work better for our office. AND all of this happened within a 7 day period not the month plus we have had to wait elsewhere. Oz Espresso is a top notch repair facility, don't hesitate to bring your machine here too. read more

Yossi resurrected our Quick Mill espresso machine, and now it's as good as new! The repair was speedy and reasonably priced, and he sent along photos of the repair process and machine interior. 5 stars! read more

Yossi runs this company, and he is really responsive and knowledgeable. I had a complicated problem with a Bezzera Strega, and he walked me through his thinking that was really helpful. A great resource for espresso machine repair. read more

Our Rocket Appartamento was having a sporadic over pressure situation that caused quite a concern. I called Seattle Coffee (where we purchased the machine) and they immediately recommended Yossi at Oz Espresso. I also contacted Rocket directly and they also recommended him. What a great guy! He was very knowledgeable and knew immediately what the potential problem was likely to be. The pressure stat component was replaced as well as the group head screen and gasket, the vacuum valve, and the safety valve. He fully serviced the machine and sent me video and pictures to explain the issues. When I picked up the machine, he spent the time to explain what he had done, how to do a little maintenance myself and answered my endless questions. He even gave advice on pulling a great shot, coffee bean recommendations, and a follow-up email with useful links. It was well worth the hour drive in traffic through SF to the East Bay! We highly recommend Oz Espresso Machine! read more

Over the years my beloved la pavoni has been serviced by the best in the bay. Oz is just a few miles from my home, so I had to give him a try. So glad I did. All of want you want and none of what you don't. Got my machine back in a couple of days. Charges fair, clearly communicated. Highest marks. Thank you Yossi! read more

We are regular espresso drinkers and have owned a pretty good machine for many years. Getting older and having little things diminish the quality of our shots, we decided to explore repairing or replacing. We found Oz Espresso Machines to go the repair route. Yossi gave us a really complete description of his service, charges and estimates for repairs. He was honest and gave us great advice with the pros and cons of repair or replace. We decided to buy a new machine, through Oz's business at the best price anywhere. I highly recommend Oz and Yossi if your espresso machine needs attention, or if you're in the market for a new machine. read more

So glad to have my machine back and working better than ever. Yossi was a pleasure to work with, always available by email or phone, and seems to be able to work on any espresso machine out there. See you in 3 years when my Rocket needs another tuneup! read more

I took my Gaggia in for service recently and am so pleased with how it is working now. Cappuccinos are one of the little pleasures in life which help me balance out the difficult times. I am very grateful for Yossi's competence and professionalism and for the ease of interaction with him. I look forward to the new facets of his business he is preparing. Thank you, Yossi!! read more

Yossi really takes the time to understand, fix and explain the problem so it doesn't happen again. Very friendly and competent!

Yossi was extremely professional and fast. His communication was excellent, and even included before and after photographs of the problem with my espresso machine that he diagnosed, and then the repair itself. He was extremely up-front about costs and making a judgment about whether to repair or replace, and then did a superb job with the repair we decided on. I'd go to Yossi again in the future without hesitation. read more

Took my 20+ year old Pavoni Europiccola there to tune it up after it stopped producing much espresso and to replace the rusted enameled base with a chrome one, got it back yesterday and works like new! Yossi discovered the plastic piston was cracked and replaced it with a brass one, changed all the gaskets and cleaned everything till it was sparkling. Yossi is very responsive to email or phone, and I recognized in him someone like me who not only appreciated these classic machines for their function but for the aesthetic of their engineering. Very happy its back home working better than ever! read more

Yossi is THE expert you want for all your espresso machine needs! He's incredibly knowledgeable about every aspect of good machines, including repairs and teaching you how to use them properly, plus he's quite personable, humble and genuinely honest. If you buy your machine from him--as I did--he'll personally take care of any issues you have along the way. I couldn't be happier with him and his shop, and you'll also be glad you decided to align your espresso machine needs with Yossi. read more

Yossi is great. We had an *old* machine that he diagnosed and worked on. He provided complete transparency so we'd know whether it was worth repairing or not. Super nice and knowledgeable guys. Treated us very fairly. I'd eagerly use his service again. read more