I bought my Lelit Elizabeth from Sam around 4 years ago - so this is kind of a late review. But I thought I'd go ahead an leave a review after my monthly backflush reminder email. Sam was very responsive over questions and great to talk to when I was purchasing the machine, At the time, he was the only person who even stocked Lelit locally. Over the years I had a few small issues that I was able to resolve purely over email as well. read more

Julian was exceptional. Business was easy to find. Thank you for the great experience. I learned a lot about coffee machines. Thank you again Julian! God bless you my friend read more

Found Kanen to repair my Breville Espresso Machine. For context, a new machine would have cost me $600 - $1,000. They require a leap of faith with the "pay up front" model, but did not disappoint. All booking and payment was handled via quickbooks which was sup convenient. When arrived to drop off my machine, the tech was super nice & friendly, even offering to make me an espresso. My machine was fixed within a week and although it wasn't cheep, the price of the repair was around $300, the whole experience was very professional, yet enjoyable. Can't recommend them highly enough. You can see the video they made of my repair here: https://youtu.be/W0LizpgT1-U?si=bVxvlykXmpf3kPeH read more

Really appreciated the knowledgeable staff taking the time to walk me through options. Also, being able to see the grinders and hear them allowed me to find the best grinder not just for my espresso needs but for my counter space and family situation (needed a quieter one!). I made an appointment online to meet with staff. That meant they had the time to talk to me about what I was looking for based on what I drink, what type of beans I like to use, what equipment I currently have etc. This is definitely a place that can cater to any level of coffee needs from "I just need a cup of coffee" through to "I want to control all aspects of my grind and espresso". Amazing place. Also they have a YouTube channel if you are a coffee nerd like me. read more

Just before the Holidays our DeLonghi Dynamics failed. It was great to make an appointment with a local reputable repair shop. Thanks to Haldor the machine is like new and we got it back earlier than expected. They even did a video of our machine when finished to confirm it was working perfectly. Thank you read more

Two important points about Kanen Coffee: Their repair expertise is both top notch and convenient. They are reliable and honest read more

This place has a special feel to it, think of late 90's startup or a high end body shop, full of top level pros who are in love with what they do. They analyzed the leak, repaired it and fixed a few other issues that weren't visible. The bottom line - they are not cheap, but absolutely worth it. read more

They only place to go when your beloved Gaggia or any other coffee maker starts to have problems. Top notch work, service and communication. Worth the time it takes to travel down to Berkley. Kanen is the best, read more

I would definitely recommend. I had a great experience, quick easy. The team made identifying my Eureka Mignon Specialita's problem and scheduled a quick pick up. read more

Over promising - underperforming - overpriced My espresso machine (Bezzera) stopped heating. I came here to have it fixed. Steam wand and hot water outlet were also dripping a bit. They said I need to pay initially $169 for diagnostic/deposit, but this would be applied to repair cost if I choose to have it repaired. It would take about 3 days for initial diagnostic and 2 weeks to repair. Over a month later (36 days to be precise) I have my machine back. Communication was poor. The cost for diagnostics is $169. Nothing is applied to the cost of repair. The heating element cost $125 and the labor $169 for a total of $463.00 ($169+$169+$125) plus tax. They offered "cleaning" of my espresso machine for additional $295.75 labor and $37 parts for a total of $332.75 plus tax. Overall this would have cost over $800 and the dripping steam wand and hot water outlet haven't even been touched. I picked up my machine as soon as I could, and I will not return to this place! read more

Kanen Coffee - Invoice - Appliances & Repair Near Me - Berkeley, California

We took our mini Vivaldi coffee machine for repair to Kanen coffee and they did an amazing job restoring it to perfect conditions! Service was great and friendly and scheduling for drop off and pick up was very easy. read more

Repaired espresso machine quicker than expected. Drop off and pick up were smooth. Machine is working great now. Appreciate professionals that take pride in their work. read more

I can't tell you whether I just got to be the unlucky one, but wanted to share this story. My JURA Z8 went into Kanen last November after the grinder got stuck. They performed their diagnosis and provided an estimate, which ended up at ~$935. When I picked it up right before Christmas, I was told that nothing was really wrong with it, they just took it apart and performed a deep cleaning service, and I should use the machine normally and perhaps run the cleaning cycle more regularly than when it asks for (it's fully automated) to avoid the problem repeating. Did as advised. After getting it back, I noticed that the grinder wasn't quite "packing" the coffee grounds as tightly as before - there was always a little loose coffee around as well - but it made coffee, so I wasn't overly concerned. Not until a couple of weeks ago when it started making an awful mechanical grinding sound at the end of making coffee. It started small and wasn't consistent but it was getting worse so I eventually reached back out to Kanen. That's when I learned that it is practically impossible to reach these folks with a problem. Sure, you can schedule a new appointment on the website (with a non refundable fee) but that's about it. I tried calling and leaving a VM, sending email, texting, repeat ad nauseum. Eventually one of their techs sent me a dry email response, but by that time the machine fully died - and as you can see from the picture, the reason for all the trouble is that Kanen didn't properly put it back together when they serviced it... That little bolt fell onto the tray slot out of (I assume) the brew group, which is now broken. I asked again that someone call me. Nada. Then they texted me to see if I was happy with their response... At that point I lost all trust in them and reached out to JURA directly, where I am sending my machine now, paying $500 to fix the mistake that Kanen charged almost $1000 to create in the first place. I sent a long text with the same image to them and the final answer from them was... Drumroll please... "I am just an admin" and wishing me good luck with JURA (I kid you not). I still have not received a call back, even after all of that (you'd think a small business owner would be concerned especially after I sent them all this information a couple of days ago). Their comms are atrocious. Their ownership of their work is disastrous. Again, I may simply be the unlucky one, as others clearly have had a good experience with this place. They are very nice in person, but this is not a place I would recommend to anyone myself, ever. JURA can be hard to get a hold of on the phone, which is why I went to Kanen in the first place, but if you have one of their automated machines, my suggestion is send it to them. It's worth the extra hassle. Right now I'm looking into whether I can still open a dispute over the CC charges for the December "work" Kanen did, but in the meantime, wanted to share the story here. read more

Kanen Coffee - Appliances & Repair Near Me - Berkeley, California

This shop is a rare jewel specializing in repair of all makes of coffee machines. They reconditioned my 10 year old Jura Impressa 8, surprising me on how improved the espresso now tastes. Their customer service is super, with appointments for drop off and pickup, a dedicated parking lot, and they kept to their 2-3 week estimate for a total rebuild of my Jura. read more

My Gaggia Pro Evo smelled like burning plastic after I cleaned it, and when I opened it up, it was clear that something had gone awry. After some frantic Googling, I learned that there are very few espresso machine repair shops in the Bay Area, and even fewer that will work on Gaggias. One place closer to me suggested I send the machine back to where I bought it (Whole Latte Love), which would have cost me over $100 in shipping alone. Kanen Coffee, however, was more than willing to take a look and see what they could do. Dropoff scheduling was very easy through their website, although they only take dropoffs on Mondays and Fridays. At dropoff, the technician offered me an espresso from one of their in-house machines (much, MUCH fancier than mine!) and said they'd get back to me soon with an estimate. The estimate took only a few days to arrive, and repairs took another couple of days. When it was done, they sent me a Quickbooks invoice and a video of my now-working machine. Scheduling for pickup was just as easy as scheduling for dropoff, and the price was much more reasonable than my other options of a) buying a whole new machine; b) sending it back to Whole Latte Love; or c) no more espresso at home. They offered me another espresso at pickup, which I gladly accepted. The people at Kanen are masters of their craft and clearly care a lot about espresso technology (which I now know is a whole *thing*). Communication and pricing were clear all the way through the process, and scheduling both dropoff and pickup were a piece of cake. My only wish is that they were closer to me, but a day trip to Berkeley isn't the worst thing in the world. I hope my espresso machine never breaks again, but if it does, I'll definitely take it back to Kanen. read more

Great service. Actually talked to the person that did the service after service completed. He also provided detailed video about the work he did. These are very good features of your procedure. The work was completed ahead of schedule, very good. Repaired DeLonghi espresso machine works perfectly. Highly recommend. read more

I took my prosumer dual boiler here for routine maintenance - descale, backflush, gasket, plus others. They did a great job and the customer service was excellent. There's an online portal to schedule drop offs and pick ups. If you need a specific time, call them and they can accommodate. From drop off it took about 2 weeks + to get the machine back. They sell machines and grinders too. Location is in a warehouse, but the setup was open and there were good number of people walking in too read more

I brought my Breville in for service after sitting in the garage for several years. I am very happy with the work. There were no surprises because I was always provided on the status. They even sent me a video link of my machine when the work was completed and provided an explanation of what was done. Additionally, the video also showed them brewing a cup of coffee verifying the machine worked. I will recommend Kanen Coffee to friends. read more

Amazing service! Had all the parts I needed for my Breville barista express. Very knowledgeable staff on a wide variety of espresso machines and offer repairs as well. They quickly replied to my questions via email and I was able to pick up my parts on the same day. Highly recommend them! If you are ever looking to purchase espresso machines, grinders, parts etc, they have you covered. read more

Justin and Sam were very helpful when I dropped by, even outside of regular hours. I may need a new grinder (as my Baratza Sette 270 crapped out 90 minutes before flight time out of London, Ontario airport). I made it clear that I would not being carrying a new-purchase back with me to Canada. Nonetheless they demonstrated their Lelit and Eureka grinders, and that will help me with my replacement grinder, if needed, when I get back home. Amman at Co-Ro, around the corner, was also very helpful about giving advice. I recommend this coffee compound to any coffee geek who has not experienced it before. read more

So glad I found this business! Was considering buying online but had some concerns about shipping and customer service. I was able to speak to a very knowledgeable employee who answered all my questions and I was home pulling shots that afternoon. read more

I have a Jura Super Automatic that got all jammed up and was is desperate need of repair. Kanen Coffee is the only game in town and also came highly recommended by my coffee snob friend who recently purchased a Lelit Bianca from them. They are truly coffee experts and I'm lucky I could drive over to drop off and pick up. My Jura is now back in working order. Repairs may take a minute but they are worth the wait. read more

My Rancilio Silvia machine is just over 10 years old now and the steam wand was dying on me. It would leak steam even unless I cranked the knob as hard as possible all the way down. It made frothing creamy milk inconsistently while also effecting my espresso pulls. The crew at Kanen Coffee replaced the entire wand part for about $200 bucks and I feel like I have a brand new machine; perfectly silky steamed milk and my espresso shots are back to pure crema once again. I always feel a little embarrassed picking up my simple boxy espresso machine at Kanen when I see all those elegantly designed super pricy machines sitting at the entrance of their shop, but this humble metal box continues to make an exceptional cappuccino for me every morning. Thank you Sam for all your skillful service over the years that we've had this machine. read more

Everyone I interacted with was caring, generous, and knowledgeable. They care about coffee and helping me with my broken machine! My Silvia had a short which they repaired quicker than their estimated time. They also made me a very tasty espresso (both at drop-off and pick up!). Great guys. I wish that a cleaning tune-up wasn't so expensive, though. read more

I would not recommend doing business here. I paid over $500 to have my Breville espresso machine fixed. The first time we picked it up, it did not function so we brought it back. Went to pick it up the 2nd time and noticed the hot water did not flow continuously, missed any typically sized cup and spilled into the tray. They kept it for another week or so before eventually giving up. I asked for a reasonable refund given there were unresolved issues...they refused, never provided any type of counteroffer and instead threatened to charge storage fees for keeping the machine. The biggest issue here boils down to customer service. The owner, Sam, was aware of the situation, but never spoke to me until I asked for him when I eventually picked up my machine with unresolved issues. Interestingly enough, it seems he'll reply to negative reviews, but won't answer an email to serve his customers. I wouldn't recommend doing business here and if you do, think long and hard before paying an invoice before services are delivered...we learned the hard way! read more

I'm not one to generally give bad reviews but this situation was pretty bad. spent $1,000 on having my home machine rebuilt - new pump, rebuilt group head, etc. When I got the machine back it didn't work properly. They tried to fix it twice and couldn't get it to work properly. When I asked to bring it in again they said the 30-day repair warranty period was over and they'd need more money to look at it again. I reminded them I had spent $1,000 to get it working again and it never really worked properly from the start. Asked them to either refund me the $1,000 or give me the money towards a new machine. Refused this as well. Ironically I took the machine Jim in Half Moon Bay and he fixed it right away. it was a simple $45 valve and $250 to diagnose it. he couldn't understand how they couldn't figure out such a simple problem. And this of course makes me question what they did for the original $1,000. read more

Having owned espresso machines for some time they occasionally need repair. Before Kanen Coffee came around I was having to mail my machine all the way up to Oregon at great cost to get it serviced. Kanen Coffee opened in Berkeley and it's been terrific ever since. They have done a great job on my machine each time, returned to me shiny and new looking, and working excellently. If you have a coffee machine and it needs fixing this is the best spot I'm aware of, at least in Northern California to get your machine serviced. They sell a bunch of great coffee products too, machines, cleaners, portafilters, and the the typical accessories you might want or need for your machine. read more

After using Sam and Kanen for maintenance on my Quick Mill Anita for years, it was a no-brainer to buy my next machine from him. Lelit Bianca V3. Wow, beautiful machine! I knew that if he uses it and sells it, he's got a lot of confidence in it. I came to look at it and received a great demo of the machine, (resulting in 2 espressos, and a sticky bun), and super friendly and informative. I liked that when maintenance was stressed, it was capped off with, "But no judgment if you don't perform the maintenance as you should - that's why we're here!" read more

I have been going to Kanen Coffee-Espresso Machines for a number of years now. They provide a wonderful service and have kept my Jura coffee machine in fine working order over the years. The staff are polite and respectful, and patiently answer any questions that I might have. I am grateful for this small business. I am happy to support them with my business, and I give them my highest of recommendations. Matthew Link read more

These guys were so, so good. They communicated clearly, were flexible about not doing the "full works" when that was too expensive, showed me evidence of the fixed machine by posting a video online, and were easy to arrange pickup. I hope my machine never breaks down again but, if it does, I'm sending it to Kanen. My machine was a Gaggia Titanium that had a " Ventilate " error. read more

So glad they're here! We've been coming here for 15 years and have always had a good experience, whether for maintenance or repair. Friendly, knowledgeable, helpful service. read more

Kanen's website is clear and helpful. The staff communicated well and fixed our machine well within the estimated timeframe. We're happy with the service we received. read more

wonderful people, clear communications on all matters, timely responses to all inquiries-just the kind of shop and people you want to support. great place to get your espresso machine fixed, and great place to buy your new one read more

I brought My Rocket Giotto evo R Espresso Machine to Kanen in September 2023 for repair of burnt out wires coming out of the main switch. Just past the warranty period expired in January 2024 the machine stopped working. I found that the same wires were cooked again. The one problem wire was not replaced by Kanen and it appeared that it was poorly attached to a connector which was shorted again. read more

Kanen Coffee - Appliances & Repair Near Me - Berkeley, California

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Kanen Coffee fixed my Delonghi Magnifica XS. I had bought it refurbished in 2020 and it was not working properly in 2024. I approached Kanen in regards to fixing it. They fixed the issue after giving a detailed explanation of what was going on. Appreciate all that they do for coffee machines! read more

I have a Jura Ena 5 espresso machine which I love and which needed some maintenance after 7+ years of service. The folks at Kanens fixed it and it works great again. Not cheap, but cheaper than buying a new espresso machine. Delivered on-time, no surprises. Hardest part was getting to Berkeley. read more

Kanen Coffee - My refurbished Jura! - Appliances & Repair Near Me - Berkeley, California

This is the second or third time I've taken our Gaggia in to Kanen to get it fixed over the last 8 or so years. Like everyone else says, paying the up front estimate and making the 1 hour drive through traffic to get there means you're already committed to paying whatever it costs to fix your machine. And it's never cheap. That said, I have no complaints about the quality of work as our Gaggia has always worked flawlessly when I get it home. Judging by the number of coffee/espresso machines under repair I see when I go to Kanen to drop off or pick up, they're the best around the bay area. read more

Kanen Coffee - Gaggia Accademia - Appliances & Repair Near Me - Berkeley, California

The staff Samuel and others are super helpful and knowledgeable . They serviced my Breville Barista Express espresso maker and helped to keep my trusty 8-year-old machine working. Thank you! Pauline read more

Exceptional experience! Brought in a Breville machine- may leave with 2 machines ( one for home and one for my AIR BNB and one crazy delicious European chocolate!! THANK YOU! Jan read more

I appreciated the clear communication of the issues with my machine and the video review of what was done. Thanks so much to the Kanen team.