Needing a new printer for the home office, I ventured off to this Staples location based on the…read moreavailability of a couple all-in-one laser printers thru the website. Upon arrival, I was greeted and found my way to the well organized section for printers. With few employees available, it took some time to find someone who could help me narrow down my selection. The staff member was helpful and supportive of my decision as I hemmed and hawed toward one particular model. I also noticed some staff being patient and supporting some customers who really needed help that perhaps some other stores or staff may not have been so helpful to. Checkout was easy peasy and I was on my way. I'd recommend this location to others if you've encountered poor service from others.

Super quiet store. I feel like the most busy area is the corner where they have the courier…read moreservices (Puralator, FedEx and DHL). People are bringing stuff back to Amazon for return (Puralator). There are plenty of free parking in front of the store. The store is well kept and clean.

How do you tell a great business from the rest? Answer: How they treat others when no one is…read morelooking. A couple of years ago, I was a student working on a research project and needed a few 5-drawer industrial filing cabinets, at the lowest possible cost (limited budget). In my quest, I went to every retailer in town - office depot, staples, heritage, and source - and was told the same tired line - no, we don't do small sales; no, we don't offer discounts; no, we don't deliver; no, you can't pay later; no, we don't have special deals for students ... I was made to feel like I was not worth their time .... get the picture? At my wits end, I went to the last store on my list -- IMPACT Office Furnishings -- these guys were located in "rail town" (commercial drive/ powell area) -- and believe me, I wasn't expecting much (downtown eastside). After I explained my situation, and limited budget, the owner was interested, receptive, professional, and efficient ... he made me feel welcomed. In fact, not only did he offer me a fantastic discount (cost), he didn't ask for payment right away (pay later). The furniture arrived a few days later in pristine condition with a highly professional delivery crew. As soon as I got the funds, I paid in full ... a couple of weeks later. To this day, every time I drive by the IMPACT office furnishings store on Grandview Hwy & Boundary, I think of how altruistic - and willing to help - the owner was. The value of this business comes from their integrity, honesty, and sound business practices that put humanity before profit. Believe me, my other reviews (yelp restaurants reviews) are brutally honest criticisms ... but here, it's nothing but well deserved praise. I highly recommend IMPACT office furnishings - they were there when I needed them, did so willingly, and had no expectation of reward or recognition. Think about this, I am writing this review nearly 6 years after the fact, and to this day, I still remember how well they treated me. IMPACT Office Furnishings - a class act. UPDATE: I checked out their website, and here is their customer testimonials ... universally positive. http://www.impactoffice.ca/testimonials

One of the shitty things about working from a home office is that it makes you realize how shitty…read moreyour office furniture is: How shitty? SHITTY. The saddest part is that I actually spent more money on a bells & whistles 'gaming mouse' than on my shitty $50 non-breathing pleather non-adjustable wobbly chair from Office Depot. Sure it's fine if I'm just spending a couple hours a day pwning n00bs in first person shooters, dribbling nonsense on Yelp and searching for *ahem* adult material, but with my ass virtually fused to this chair after a full day of work, I started hating it. So I got my grown man on and booked an appointment at Impact. I didn't actually end up buying anything there (as I didn't quite dig the selection) -- but the staff were some of the most courteous, professional and knowledgeable salespeople I've ever dealt with. They had a lot more 'conference' chairs (that you buy for peons and visitors) than hardcore tasks chairs (that you buy for yourself and the bosses). It must have been a slow day because I had three salespeople lavishing attention on me. They pulled out chair after chair for me to test - narrowing it down based on my needs, preferences and budget. Apparently, my lazy man recline was *never* the right way to sit. More suited for office managers outfitting an entire office, but a good place to start your quest for the perfect office chair.

Came in last night to grab last minute item . Dec 23 5:05pm .Was helped by a lovely young man named…read moreAlex . He had a hard time finding what I needed in lock up even though stock showed lots . Alex asked another young man at the cash register if he could help him find the item . Young man said nope I'm out . To which I responded seriously I've been standing here for 5 mins . He said nope I'm on overtime don't get paid for this and turned away from me . I asked for his name and said I would be speaking to his manager. His was response was Harvinder , "PLEASE DO " do you need me to spell that for you ? I said no thanks I was fine . After Alex finished locating the item and helping me . I left the store to find Harvinder parked across from me leaning out his white BMW nodding and laughing . While Alex was extremely courteous and helpful . Harvinder has horrendous customer service skills and attitude and if this is the front end staff you employ . I can't say I will be back . Totally unimpressed .

All the staples stores have pretty much layout and they're usually clean as well. What really…read moreidentifies each of these franchised stores is the staff that works in it. The staff here is usually pretty attentive, they smile and are courteous. I can usually find someone to help me pretty quick if they're not already around. They are all fairly knowledgeable, I mean it's hard to know it all. The only complains I have is their up-sell tactics for computer electronics can be a bit too much. The other day I bought a printer and the process too much longer because they were trying to convince me to buy Toner, Paper, warranty, and extra protection care. I understand why they ask, but they are quite slow at asking and they follow it up with a lengthy explanation which I didn't need at the time. However overall, I'm pretty happy with this store and I go there often. Staples usually has the best prices and variety of printers compared to other stores.

I have been dealing with this company and a woman named Julie for over two years. They screw up all…read morethe time and when I ask for them to do better Julie says, we'll try our best. How about just do a good job and hire better employees. Julie is very pushy and annoying. She used to call constantly until I put a stop to it. Also the toner is poor quality and smudges when we print on labels. I do not recommend using this company, I am currently searching for another business to get the offices toner from.

Always going above and beyond the call of duty. Great quality toner and service…read more If I had any questions, I was assisted quickly and in a friendly, professional manner.

Was in one heck of a dire "situation". It was opening day of my seasonal biz when I found out that…read moreby changing the batteries in my Sharp Cash Register I had inadvertently WIPED out ALL it's memory by simply NOT following the proper procedure... I went online and found Ken-Rod Office Equipment and left a message. Ken, called me back right away and walked me through the entire process and SAVED me from doing ALL my sales via an adding machine!!! The fee for doing this was extremely REASONABLE. I would recommend this company highly for it's very rare "personal" customer service. Maggie Stevens Vancouver Island, BC FarOut-Fireworks Owner/Operator

Hi Keith: (Keith Chan, Service Manager @ Source)…read more I want to express great admiration and thanks for the efficient and courteous treatment you and your staff exhibited as SOF dealt with the cylinder replacement of my office chair today. It was professional and prompt, and I can only only say good (no, GREAT!) things about our experience with all of you. Thanks again; we'll spread positive reviews and referrals at any chance we get. Eric and Elma Sommerfeld, South Surrey BC

Ordered a desk that cost over a $1000 and the instructions and parts did not fit. Holes on table…read moredid not align with bolts. Upon calling customer service, was told that all parts are universal and told to just screw into table top. Instructions do not match, garbage service. Will not return in the future.